Artist Sends Aetna a Picture with his Two ‘Top Guns’

Julio Artist with Thepsiri and Basora

(L to R): Eric Thepsiri, Julio Henriques, Jason Basora.

HARTFORD — In October 2015 Aetna received a photograph from Artist Julio Henriques of him standing in Bridgeport Burn Center with an Aetna Ambulance crew he called his two ‘Top Guns’.

On October 18th Mr. Henriques was burned on his hands, arms and face while cooking; a 911 call in South Windsor that was responded to by Ambulance Service of Manchester paramedics. Henriques, who has been working with his hands as an artist since 1961, was transported to Hartford Hospital. Due to the sensitivity of the areas involved, he was treated and then transferred by Aetna Ambulance’s Eric Thepsiri and Jason Basora to Bridgeport for burn care.

Mr. Henriques was very taken with the Aetna crew who transported him, also describing them as top shelf, sharp, attentive, sincere, disciplined, and pros. He wanted to share his thanks and the picture with all involved.

An example of Julio Henriques’ work from 1991 during Desert Storm:

Julio Henriques Drawing from 1991

Note: All personal and medical information contained herein appears with the express permission of the patient.

ASM at Downtown Manchester’s ‘Halloween Happenings’ 2015

ASM's Nora Young (L) and Laura McHugh

ASM’s Nora Young (L) and Laura McHugh

MANCHESTER — On October 24, 2015 Ambulance Service of Manchester EMTs Nora Young and Laura McHugh set up an “Amb-boo-lance” near Pinewood Furniture as part of Downtown Manchester’s Halloween Happenings.

Nora and Laura gave out treats to the trick-or-treaters making their way to each store and business taking part in the event on Main Street.

Newest Ambulance Livery Deployed on ASM’s Mercedes Sprinters

Mercedes Sprinter Ambulance ASM AMANCHESTER — In October 2015 the newest version of ASM’s livery, decals and markings were on display on new additions to the fleet, awaiting state inspection.

The Mercedes Sprinter Ambulances utilized by Aetna and ASM are products of American Emergency Vehicles in North Carolina. The previously blank ambulances received high-visibility Battenburg markings, rear chevrons and company logos which are now completely produced and applied in-house.

The newest Sprinters have updated front-end styling including headlight, hood, grille and turn signal changes as well as a radical change in the emergency signal LED light bar. Operating fuel-efficient, safe and modern Sprinter ambulances is part of Aetna and ASM’s continued commitment to the communities we serve.

Words That Describe Us: Volume 66

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Very professional and knowledgeable.
  •  Kind and efficient.
  • The crew was good.
  • Professional, caring, personable.
  • They were great.
  • Frank was awesome. Never being involved in such a bad accident, he was by far the nicest man, EMT, ever. I greatly appreciate everything he did for me. Professional, caring, funny, relaxing, truly professional. Both were excellent and caring. (15-72527; Frank T., J. Monahan).
  • They were very caring and helpful, explained everything they were doing or about to do and talked to me to redirect my attention from pain + injury. Very caring and considerate young men. Your company should be proud of their example of how a medic or other ambulance assistance should behave. Definitely empathetic and caring of my needs + concerns. Thank you!! (15-72363; T. Carey, A. Wysocki with Manchester Fire Rescue EMS).
  • Very professional, courteous and compassionate.
  • Professional, caring.
  • Professional service by two very skilled, concerned, young people. (15-72138; T. Webster, M. Carter).
  • Caring + very professional.
  • Responsive/professional.
  • Comforting – Professional (nice guys).
  • Very professional.
  • Professional yet personable.
  • Angels of Mercy. Early morning, seizure alone and scare, but they arrived through that door professionally, competent, showing immediate care and concern. I felt that the EMTs were highly skilled with excellent training…they exhibited kindness, care, hope, faith and a genuine message that we are here to help. (15-71254; T. Houle, T. George with East Hartford Fire Department).
  • Compassionate, attentive, kind hearted. (15-62554; M. Hoyt, N. Raiola with Manchester Fire Rescue EMS).
  • Very professional.

Meet the Newest Members of the Team: ASM Hires Six – 2015

MANCHESTER — On October 14, 2015 five EMTs and one Paramedic were added to the ASM team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Ashley DeBisschop:    FULL TIME, EMT. My name is Ashley DeBisschop and I am 27 years old from Willimantic, Connecticut. I studied Bio-Chemistry and Anthropology at Eastern Connecticut State University and completed my EMT program through CodeOne at QVCC in Danielson. I am a volunteer EMT for the South Windham Fire Department and celebrated my second year in July. It has been a very rewarding and educational experience. I have gained valuable knowledge and look forward to conintuing that at ASM. I am eager to advance my skills and learn from my fellow colleagues. In the future, I hope to further my education by attending a paramedic or nursing program.

Ashley Linardo:    FULL TIME, Paramedic. My name is Ashley and I am 29 years old currently living in Vernon, CT. I am a recent graduate of Capital Community College Paramedic program. I started off in the medical field five years ago as a Patient Care Technician and a volunteer firefighter. Immediately after volunteering for the fire department, I knew that I wanted to pursue my career in emergency medicine. I got my EMT a few years ago and started working on a town ambulance and also worked in an emergency department. Shortly after that, I started pursing my paramedic degree. In my spare time, I enjoy cooking, hiking, watching football, and doing anything that involves being outdoors. I’m excited and grateful for the opportunity to be part of the ASM family!

Cameron Raymes:    FULL TIME, EMT. My name is Cameron. I am 23 years old and have lived in Connecticut my whole life. I am a graduate of the University of Connecticut Storrs with a bachelor’s degree in economics and a minor in biological sciences. I am an aspiring physician assistant primarily with interests of helping people in emergency medicine.  I have held jobs ranging from a preschool to a research lab to a doctors office.  In my free time, some of my outside interests include traveling, skiing, wake boarding, mountain biking, golfing, and Brazilian jiu jitsu.

Eliot Snoek:     FULL TIME, EMT. Hailing from South Windsor, I am a graduate of the University of New Haven with a B.S. in Biology, and minors in Chemistry and Psychology.  My interests range all over the place, including motorsports, rugby, programming, audio tech, horticulture, scuba diving, and every now and then a musical instrument or two.  As you may have guessed, I’m also into helping people out on some of the worst days of their lives – one of my favorite parts of EMS.  Planning to venture into the nursing field, for now I am enjoying exploring the pre-hospital side of patient care.  I currently volunteer with Bloomfield Volunteer Ambulance, and am excited to get started in my position at ASM!

Tyler Wallace:    FULL TIME, EMT. My name is Tyler Wallace. I am 20 years old and I was born in East Hartford, Connecticut. I obtained my EMT certification at the age of 18, after high school, and started to volunteer to build up my skills. When the opportunity arose to apply for a position at ASM I applied as soon as I could. I did so because I remember at a young age seeing ASM’s EMT’s and Paramedics treating their patients as if they were their own family members and seeing the impact of such care. From that point on I knew I wanted to do something that could impact our community in this way. What better way to do so than to become a team member at the Ambulance Service of Manchester? I look forward in growing and learning with such a positive and rewarding organization.

Luke Zalewski:    FULL TIME, EMT. My name is Luke Zalewski, I am 22 years old, and from Burlington, CT. In my spare time I enjoy participating in physical activities, watching sports, and riding motorcycles. I recently graduated from the University of Connecticut with an Allied Health major and a Psychology minor. During my time at UCONN I competed as a Division I athlete on the Varsity Swim Team. I started my EMT career with the Burlington Volunteer Fire Department two years ago, and soon after became an employee for Bristol Hospital EMS. With the experience gained at these institutions, I was able to solidify my passion for healthcare. My goal is to attend a PA program and enhance my medical abilities. I look forward to becoming an employee at ASM, and improve as an emergency professional.

Words That Describe Us: Volume 65

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Professional, caring and concerned – thank you so very much! (15-66408; K. Caldwell, S. Gregg).
  • Professional.
  • The gentleman was very professional and concerned. Thank him for his quick action! (15-64972; F. Tomboly, A. Dias).
  • Caring.
  • Helpful.
  • The EMT professionals were very nice + did a great job.
  • Kind – reassuring – respectful. (15-68474; M. Sparks, M. Khan with Manchester Fire Rescue EMS).
  • Very caring. I appreciated how the crew cleaned up the floor and all the blood from my cut. (15-66964; R. Leslie, S. Boutot).
  • Everything was fine. Helpful.
  • Well done.
  • Very professional and caring. (15-65687; M. Tuttle, R. Anderson).
  • Skilled w/ care
  • They took the extreme pain I was in very seriously which I appreciate.
  • “Experienced and compassionate.” I was so impressed with all those who treated me. They are incredible. (15-68336; C. Lemire, R. Jones with Manchester Fire Rescue EMS).
  • Capable, professional.
  • Professional.
  • Confident. Yes, would like to thank the RN (female)…I trusted her judgment. (15-69612; K. Teixeira).
  • Very professional.
  • Superb. They have earned my utmost respect and thanks. (15-65470; D. Rice, M. Sparks with East Hartford Fire Department).
  • Wonderful. Thank you all for what you do!!!! Thank you!! Thank you!! (15-70599; R. Grzywinski, C. Lemire).
  • Excellent + Very professional.
  • Very professional and knowledgeable (15-66650, J. Rosado, R Grzywinski).
  • Calm, balanced, compassionate, caring. (15-62715; J. Rasmussen, J. Hornish).
  • Skilled and compassionate. (15-70859; K. Caldwell, J. Duval).

State is Monitoring Forecast for Hurricane Joaquin


(HARTFORD, CT) – Governor Dannel P. Malloy today said that his office and state emergency management officials are closely monitoring the activity of Hurricane Joaquin, which is currently in the Atlantic Ocean, and is advising Connecticut residents to closely follow weather reports and prepare for the possibility of its arrival in the region over the next five days.

“We are monitoring the storm closely, and our state emergency management officials have been in regular contact with the national weather service.  While there are many variables with this storm, we are paying close attention to its track,” Governor Malloy said.  “Just as the state and its agencies are monitoring the weather and preparing appropriately, residents should do the same and closely watch forecasts over the next few days.”

Officials with the Connecticut Department of Emergency Services and Public Protection are prepared to coordinate any potential state response and are participating in ongoing National Weather Service conference calls to receive the latest information on the storm’s track.