MANCHESTER — On December 28, 2015 ASM Paramedic Josh Traber was visited by a family who wanted to thank them for caring for their three year old son Wesley. In June of 2015 Wesley had an allergic reaction to peanuts in South Windsor and was treated by Josh. Since that time he has asked each time he has seen an ambulance whether each one was “his ambulance”.
Wesley’s mom brought cookies and Josh gave Wesley and his older brother a tour of the ambulance. She said via email after their brief reunion, “Josh was wonderful to us that day. He made me feel calm and at ease, and I am grateful for that. The job you all do is really a gift, and you touch so many lives on a daily basis it takes a special person to do what you do.”
*Pictures and details appear with express permission.
On Wednesday we received an admission from the emergency room at [hospital]. The ambulance transport provider was ASM.
Upon arrival to the unit the EMTs from ASM as always were both professional and friendly. They have always taken part in the “welcoming” portion of our admissions process and their friendliness has been noted in our patient satisfaction surveys as well.
In addition, they have always been very observant and informative of the condition of the patient from the time they pick up the patient and throughout the transport. In this particular instance, the EMTs were extremely informative and attentive to information and observations of the patient in the ED and shared an abundance of information for us to continue in the patient’s care and most especially to address the patients immediate respiratory needs.
ASM’s Andrew Wysocki
The EMT gave a peer to peer report that was impeccably professional and quite informative and extraordinarily impressive to myself, the charge nurse and also caught the attention of the nursing supervisor and our Medical Director. After the crew left the Medical Director stated that he had never heard that thorough of a report given to a receiving institution regarding a patient. He stated, “we need more health care professionals like that”.
Thank you again to all the staff at ASM for the continuing professional and excellent service provided to MCNR. We truly appreciate all of you!
HARTFORD – As of December 19, 2015, Aetna’s Joshua Pearson has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.
Josh started at Aetna in April of 2013 and graduated from the Paramedic Studies Program at Capital Community College. His preceptor was Paramedic and Field Supervisor Matt Campbell. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. Josh served in the United States Navy for four years.
As with all precepting phases at Aetna, Josh’s final approval came from Hartford Hospital after shadowing him and his preceptor in the field as they responded to emergency calls.
On behalf of the Aetna Family, we would like to wish Josh the best of luck and say we are very proud to have such skilled professionals on staff.
Local first responders, along with Stop & Shop, 1739 Ellington Road, and Geissler’s Supermarket, 965 Sullivan Ave., held the annual “Stuff A Truck” event on Dec. 12 to gather money, food, and toys for South Windsor families in need.
The South Windsor Police Department partnered with the South Windsor Fire Department, and Ambulance Service of Manchester helped as well. The organizations worked together to collect food and toys at the locations.
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
Very satisfied with service.
Kind. Reassuring. I was diagnosed with T4 Fx – Broken Ribs & chest wall contusion – I am doing much better – Thank you so much for your care. (15-75390; M. Hoyt, R. Jones with Manchester Fire Rescue EMS).
Very courteous and efficient.
Wonderful, professional teamwork. (15-82319; R. Bochman, K. Twohig with East Hartford Fire Department).
Courteous and friendly.
Excellent! Thank you very much!
Professionalism, great crew.
Kind and caring.
I could not have asked for anyone nicer than the ones that took care of me. Absolutely the nicest, caring and talented beyond words. They were reassuring and made me very comfortable. Everyone was really impressed with the quickness of the service. Thank you all so much. (15-83478; M. Tuttle, R. Fross).
Everyone was caring + professional. No one overwhelmed our daughter. They eased their way into her “space” and made her feel comfortable by talking about Frozen + all the purple she was wearing. J (15-85347; R. Bilodeau, S. Boutot).
The service was excellent and I was treated very well. (15-82357; J. Rodriguez, B. Gregorieff).
These people were just great! (15-83135; R. O’Neill, M. Khan).
Skilled and compassionate.
Compassionate + efficient. Being my first ambulance experience, if ever I should need your service in the future I would feel confident I would get excellent care. (15-85431; T. Wain, J. Barletta).
SOUTH WINDSOR — The South Windsor Police Department will join members of the South Windsor Fire Department and Ambulance Service of Manchester at Stop & Shop, 1739 Ellington Road, and Geissler’s Supermarket, 965 Sullivan Ave., for this year’s “Stuff a Truck” event.
Emergency services personnel will be at both stores receiving toys, clothing, food, and cash donations from 9 a.m. to 3 p.m.
HARTFORD — On December 4, 2015, surrounded by his friends and family, ASM EMT Mikhail Khan took the Naturalization Oath of Allegiance to the United States of American and officially became a US Citizen.
On behalf of the ASM Family, we are tremendously proud of Mikhail. Please take a moment to congratulate him.
HARTFORD — On December 4, 2015 Aetna’s Matt Campbell was promoted to the position of Field Supervisor.
According to Matt, “I have been with Aetna Ambulance since September 2011 and have enjoyed every day coming to work since. I have been in EMS since 2007 and have not looked back. I started out my career in Boston at a private service. When I realized that I love this job and wanted to become a Paramedic, I enrolled in Paramedic classes at Comprehensive Medical Teaching Institute (CMTI).
“When I was in school I met my wife while she was attending college in Boston. We now have a family that is growing very fast. My wife and I have a two year old boy and are now expecting twin girls. I have been a Paramedic for over six years now. I became a preceptor for Aetna in early 2012. I am very exited to work with all my colleagues in my new position as Field Supervisor. Aetna is in a true fashion is a family; we stick side-by-side and work day-by-day together. I work with the highest level of professionals In the business every day. I want to thank all of my Aetna family for all of your support. Let’s wish and hope for further success in our careers together.”
On behalf of the Aetna family we would like to congratulate Matt on his promotion and look forward to great things from him.