MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Caring and competent. Thank you for making a scary time more bearable. (16-57973; G. Geres, H. Marshall).
• Professional. Thank you.
• Professional, skilled and comforting paramedics helped a stressful situation to be a little easier. (16-32294; K. Stewart, J. Pearson).
• Very professional.
• Excellent, especially with the children. Kept them calm. Great job. (16-40554; M. Osborne, M. Karanda, J. Bush).
• They were both calm and very patient! Great job! Thank you R + R. (16-56137; R. O’Neil, R. Fross).
• Very professional.
• Good service, care, responsibility.
• Efficient and compassionate.
• Professional.
• They were very very good. They focused me on basketball. I love basketball.
•  Very kind, personable.
• Everyone was extraordinarily kind while capable and professional. Thank you. They made an extremely difficult situation almost pleasant!
• 1^st time in an ambulance and was impressed by the professionalism of the EMT. Excellent all the way around. (16-58683; G. Kendall, J. Barletta).
• Professional – caring.
• Cool.
• Calm + very professional, caring.
• The lady that was in the back with me. She was wonderful. Very caring. “Great Job” Guys. (16-55938; G. Geres, S. Boutot).
• Very professional and caring.
• Professional & courteous.
• I received exceptional care from the ambulance crew. I would like to thank you for providing the lifeline I needed emergently that morning. The quality of care as well as the empathy the crew showed me was second to none. I am so very grateful for their help. God bless.
• Very caring.