MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the most recent answers and responses provided in the survey responses include the following quotes:
- Excellent.
- Awesome!
- Extremely professional, caring, calming. It was a terrible snowstorm and they got him from physician’s office to hospital safely.
- The greatest team. Good people.
- I was unconscious, however by son said that the ambulance came very quick and the paramedics knew what they were doing. (16-38122; K. Beaulieu, K. Ringuette with East Hartford Fire Department).
- Great especially when I was in need!
- They made both of us (me as a rider to the hospital) and my husband very calm and comfortable. (16-38562; R. Bilodeau, P. Gleason).
- They were great. Outstanding. Thank you. The Best. (16-39540; R. Houser, L. Adamowich).
- Very professional.
- Professional. Caring.
- Very satisfied. Chris was [in back with me] – he was extremely kind and explained everything before doing it. He is excellent!!! (16-39795; patient referencing Manchester Fire Rescue EMS paramedic with ASM).
- Excellent job!
- Very professional.
- Skilled. Thank you.
- Extremely caring & knowledgeable paramedic. Thank you. (16-39265; T. Oliver).
- Excellent!!!
- Compassionate, caring, respectful. (16-40355; J. Rasmussen, R. Fross).
- Very professional, efficient and caring.
- The crew was caring, compassionate and very knowledgeable. (16-41105; C. Everest, C. Tevnan with Manchester Fire Rescue EMS).
- Professional + caring.
- Very nice. Very professional.
- Thank you for your skill and compassion. (16-41751; T. Armas, C. Lemire with East Hartford Fire Department).
- Efficient.
- Excellent crew.