ASM and Bolton Fire Team Up!

BOLTON-On March 5th, ASM employees were invited to Bolton Fire Department’s Headquarters to present to the town’s local Girl Scout Troop. Paramedic William Schnepp and EMT Tiffany Armas worked alongside FD members offering tips on how to work with emergency personnel. Tours of the ambulance were provided as William and Tiffany discussed ideas on how to avoid and prepare for emergencies. In addition, Girl Scout members received a tutorial on different types of equipment commonly used by EMS and Fire Personnel.

 


 

Aetna Appears in Local News

HARTFORD- In preparation for Winter Storm Stella, Aetna Ambulance Operations Supervisor Matt Martinelli and EMT Kate Filosi were interviewed by FOX 61 Reporter Jim Altman. In the segment, Matt and Kate discuss the necessary steps Aetna takes to ensure that both the crews, and ambulances are ready to weather the storm. In order to safely and promptly reach residents, Aetna strategically places ambulances at staging areas proven to reduce response times. As portrayed in the interview, crews will be posted at these locations even during the storm.

 

“First Responders always have to be on top of their game, regardless if a blizzard is on the way.”

 

 

Read the article by Jim Altman and watch the segment in its entirety by clicking below!

Bracing for blizzard, first responders get plans in place

A Special Note…

MANCHESTER – In early March, The Ambulance Service of Manchester received a hand written thank you letter addressed to Paramedic William Schnepp and EMT Cody Lemire. The note, as depicted below, is in regards to a transport completed a few weeks prior.

 

Your team was awesome! So prompt, efficient, knowledgeable, professional and funny! They took awesome care of me. Thank you! You should be proud of your crew. They Rock!

William was cleared for independent dispatch in August of 2015, and Cody is currently precepting as a paramedic. We look forward to continued success from both William and Cody.

Aetna’s Bob Mara Promoted to Field Supervisor

HARTFORD- On February 17th, 2017, Aetna’s Bob Mara was promoted to the position of Field Supervisor.

Bob is a graduate of Assumption College in Worcester, MA where he earned a Bachelor’s of Science degree in Psychology and Sociology. He pursued a certification in Advanced Personal Training following graduation, and eventually assumed ownership of a gym in West Hartford. In addition to concentrating on Orthopedic Rehabilitation, Bob had the opportunity to work with professional athletes, and prepare members for fire and police physical agility testing.

In 2006, after 20 years in personal training and 10 years as a volunteer EMT in his hometown, Bob joined Aetna as a full time employee. He has continued to advance his education by taking numerous courses in the study of biology, chemistry and mathematics. He has persistently demonstrated his commitment and value to the company by becoming cross-trained as a Dispatcher, assisting new employees as Field Training Officer, and serving as a Union Steward mediating conversations between employees and management.

On behalf of the Aetna family, we would like to congratulate Bob on his promotion and look forward to great things from him.

Meet the Newest Members of the Team: Aetna Hires Five – 2017

HARTFORD — On February 20, 2017, five EMTs were added to the Aetna team. As part of our continued growth, Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Amy Lee: FULL TIME, EMT. My name is Amy Lee. I am 22 years old, and a UCONN student pursuing a B.S. in Molecular and Cell Biology. Currently, I am taking some time off to work in EMS. I have been working as an EMT instructor for over a year, but I am still relatively new to working in the field. I completed my EMT course in NYC about two years ago. I plan on applying to medical school or PA school within the next two years.


 Stuart Buchanan: FULL TIME, EMT. I am 24 years old, currently living in Windsor, CT. I’ve lived in Connecticut all my life and I am proud to call it home. I enjoy going to the gym, biking, swimming, the occasional video game or two, and traveling when I can find the time. I’m currently looking to get into martial arts and I am learning the German language. I attended Capital Community College, where I enrolled in their EMT course and loved it from the start. I’ve always wanted to be a part of the support that EMS brings to a community. In addition, the job has turned out to be very rewarding and it’s nice to occasionally put a smile on someone’s face when they see you arrive. I hope someday to be able to provide even more and become a Paramedic when the time and experience comes. I’ve been volunteering at Windsor Ambulance for about 7 months, and can’t wait to get started working in the city. I look forward to my new career at Aetna Ambulance and I am happy to be a part of such an amazing team!


Ryan Jano: FULL TIME, EMT. I’m Ryan Jano, full-time EMT new hire.I am 21 years old from Simsbury, CT. I have been in my town’s volunteer fire company since I was 15. I have been in EMS since I was a senior in high school. I plan on going to the Capitol Community College Paramedic Science Program. Outside of work, I enjoy fishing, working on and modifying cars, hiking, and weight lifting.


Kate Filosi: FULL TIME, EMT. Hello! My name is Kate Filosi and I am 23 years old.  I am from Killingworth, a small town down by the shoreline. I attended Michigan State University, where I majored in Kinesiology and minored in Health Promotion.  While at MSU, I competed for the Women’s Gymnastics team and absolutely loved my time as a Spartan.  Over the summer, I completed the accelerated EMT-B program at Code One Solutions in East Hartford and became nationally certified.  I am thrilled to begin learning from the Aetna team, and look forward to gaining experience in the EMS field. In the future, I hope to further my education by attending a Physician Assistant program and am especially interested in Emergency Medicine and Orthopedics.


Brandon Butler: FULL TIME, EMT. I’m 24 years old. I’m originally from Plainville, CT where I was an active firefighter from 2012 until October 2016. I then moved to East Hampton, CT with my wife and our two kids where I have been active with their fire department, as well as their EMS. I took my EMT course at Code 1 training Solutions in East Hartford. My long term goal for the future is to become a fire/medic or flight medic.

Meet the Newest Members of the Team: ASM Hires Seven – 2017

MANCHESTER — On February 23, 2017 seven EMTs were added to the ASM team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

William Lund:  FULL TIME, EMT. My name is William Lund and I am 25 years old. I am originally from Monson, MA. I was a four year college athlete at Westfield State University (soccer), and currently I am an Active Air Force Reservist, serving as a Medical Technician. It is through the Air Force that  I received my EMT certification. My hobbies include anything outdoors but specifically fishing, camping, snowboarding, soccer, and corn hole.


Jenna Kinghorn:  FULL TIME, EMT. My name is Jenna Kinghorn. I am twenty-one years old. My interest in EMS came about when I started school, still not knowing what I really wanted to be, or what I wanted to do with my life. I began volunteering at Manchester 8th District Fire Department and quickly realized that I was more drawn to the medical calls. Shortly after, I enrolled in Hartford Hospital’s accelerated EMT program, and I knew I made the right decision. I immediately established a strong passion for emergency medicine. I have spent the past few months working in the Emergency Department at Hartford Hospital and while I loved the fast paced work environment, I am very excited to experience the first responder side of patient care through my role at ASM. My future goal is to become a K9 Officer. I believe ASM will help me achieve this goal by the experience I will be gaining in emergent situations, and provide me with the confidence and skill set needed for public safety. I am grateful for my opportunity to work at ASM, and I’m looking forward to becoming a part of the team.


Chris Dibenedetto:  FULL TIME, EMT. My name is Chris Dibenedetto I am 28 yrs, old, and from Manchester. I started working in the medical field as a Medical Assistant in 2010 at a doctors office. From there I took a job at ST. Francis Hospital. I received my EMT License in the summer of 2016, and started working as an ER Tech at the hospital. What made me want to become an EMT is the fact that I like being hands on with patients, and out in the field when a patient calls for help. A few hobbies of mine are being outdoors in the summer time, hanging out with my dog, or working on my car and traveling to different states to be in shows.


Orlando Diaz:  FULL TIME, EMT. Hello, my name is Orlando Diaz I’m 22 years old. I currently live in Meriden. I’m a Volunteer Firefighter/EMT for the town of South Meriden. I’ve been there for over a year now. That’s where I received my experience so far as an EMT. I joined the South Meriden Fire Department to become a career firefighter one day, but the more EMS calls I go on, the more I fall in love with EMS. Eventually, I’m hoping to become a Paramedic. I love helping others, I’m a people person. Making people smile makes my day a lot better. I’m thankful ASM has given me a chance to get the EMT experience I need to become a Paramedic one day. I’m looking forward to learning and contributing as much as I can to ASM, and all of our communities.


Elizabeth Dowdy:  FULL TIME, EMT. My name is Liz Dowdy.  I am 24 years old, and originally from Wethersfield, but currently live in Rocky Hill, CT.  I have worked as a waitress for five years and have been coaching the Wethersfield High School Gymnastics team for the past two years while going to school.  During my time in college, I studied Criminal Justice for three years and decided to expand my education in Emergency Services and obtain my EMT certification.  I took my EMT class in the Fall of 2016 in East Hartford, and developed a strong interest in EMS.  I am beyond grateful to have this incredible opportunity to not only work for such a great company as ASM, but to also gain new experiences while caring for the community.


Kaitlyn Duley:  FULL TIME, EMT. I am 25 years old and a student at Capital Community College where I am working towards my nursing degree.  When I found out that my school offered an EMT-B program, I thought that it would be a great opportunity for me.  I quickly fell in love with emergency services, and I am thrilled to become a part of the ASM team!  In my free time I enjoy riding my horse Mark, and spending time with my family.  I am a lover of nature and being outdoors, and basically anything to do with animals!


Brian Silver Jr:  FULL TIME, EMT. My name is Brian Silver Jr.  I am 24 years old.  I was born and raised in Michigan. I moved to the East Coast in 2011 and then moved to Connecticut in 2014. I currently live in Ellington, CT.  I took my EMT class in the winter of 2015 at CPR Training Professionals in South Windsor, CT.  I graduated from my class in the spring of 2016. Once I completed the class, I went on to be certified in the state of Connecticut. After earning my certifications, I started volunteering for the Somers Fire Department. I one day hope to become a paramedic, and further my career in EMS and emergency medicine. I am looking forward to joining the team here at ASM. In my free time I enjoy going for walks, spending time with my wife, reading and anything outdoor related.

“Love our First Responders”

MANCHESTER — On Valentine’s Day, the staff and residents of Arbors of Hop Brook Retirement Community graciously hosted a “Love our First Responders” breakfast demonstrating their appreciation and respect for members of The Ambulance Service of Manchester, Manchester Police Department, and Manchester Fire Department. Activity Director Laurie Robinson organized the event, and offered the following sentiment: “Thank you for your prompt, caring, professional, unselfish and noble actions. We respect and appreciate what you do for our community. Our hearts are thankful for your extraordinary efforts.” Included in the picture to your left are excited and grateful residents, members of the Arbors staff, Manchester Mayor Jay Moran, Police Chief Marc Montminy, Fire Chief David Billings, and EMT’s Sean Gregg and Elizabeth Miller from ASM.

Words That Describe Us: Volume 90

MANCHESTER and HARTFORD —Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Excellent service from all – Thanks so much. You’re helpful.
  • Caring.
  • Very attentive and kind.
  • Excellent x 2.
  • Professional and caring.
  • Couldn’t have been cared for or treated better.
  • Good. It is the best service in Town. Keep it up.
  • Compassionate.
  • The crew was professional, concerned, engaged and courteous. Under circumstances I felt secure being cared for by M and K. (16-65719; K. Russell, M. Hoyt).
  • You were all very kind and helpful. No one could do any better. (16-61175; A. Linardo, R. Fraley).
  • Excellent care!
  • Caring professionals.
  • Very caring and polite.
  • Professional.
  • I appreciate the compassion and care that was shown. The ambulance crew was fantastic. Thank you to each of them. (16-63448 R. Buechele, H. Digirolamo)
  • Seemed professional and competent.
  • Compassionate
  • Compassionate, professional, calming.
  • The ambulance crew- I believe the driver’s name was William and the one with me was Cory. They were both wonderful to me. (16-64241 W. Schnepp, C. Lemire).
  • Very professional and caring.
  • Very Professional
  • Professional
  • Kind
  • Excellent and caring people. Thank you again.
  • Very good
  • Professional and respectful
  • Prompt, Professional
  • Efficient and Professional
  • The best, guys were wonderful to me! (16-67722 M. Traber, S. Debarge).
  • Professional and caring
  • Friendly, supportive
  • Matt and Kat were excellent in every aspect of performing their jobs. And their relationship with ER staff was exceptional. They were clearly highly regarded. (16-69636 M. Carter, K. Stewart).
  • As an RN I was happy with the care given to me
  • Kenya was excellent.
  • Very Professional. Listened and had a caring manner.
  • Very attentive
  • Dedicated. This was my first ambulance experience and I was very impressed and satisfied. (16-68246;  M. Levasseur, J. Hornish).
  • Friendly and competent.
  • Don’t know the lady’s name who cared for me. She was excellent.  Thank you. (16-68616; M. Carter, T. Webster).

A Special Note…

 

GLASTONBURY – In early January, The Ambulance Service of Manchester received a hand written thank you letter addressed to Paramedic Robert Balkun and EMT Stephanie Boutot. The note, as depicted below, is in regards to a transport completed a few days prior.

 

Please thank the team that transported my husband from Glastonbury to St. Francis. Their knowledge and expertise, I am sure, saved his life. We are deeply appreciative and thankful.

Meet the Newest Members of the Team: Aetna Hires Four – 2016

HARTFORD — In December, 2016 two Paramedics, and two Dispatchers were added to the Aetna team. As part of our continued growth, Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures. Bios from our new Dispatchers are currently pending, we eagerly anticipate introducing them as well.

Alex Bowyer: FULL TIME, Paramedic. I am 25 and from Bethlehem CT. I attended Moravian College in Bethlehem PA. I graduated with a BA in Sociology with a concentration in Law and Society, and a minor in music in 2013. I started with the Bethlehem Volunteer Fire Department as a first responder 3 years ago. I have been working as an EMT for Campion Ambulance Waterbury Division for the past 2 years. I attended the Goodwin College Paramedic Program, and completed my field internship at Valley EMS. I plan on pursuing a career as a fire/medic. Outside of work I enjoy camping and riding my motorcycle.

Cora Gingras: FULL TIME, Paramedic. I started in EMS in high school when I joined the fire department. I was a member for 5 years when I transitioned over to the ambulance. I have been working as a Volunteer in my town for the last 4 years. Before coming to Aetna I have worked commercial ems for 3 1/2 years. I recently graduated paramedic school at Goodwin college. My future plans are to go to nursing school.

 

 

Annual CCMC, CSP, ASM & Aetna Ambulance Toy Drive

The 2016 Toy Drive was again a great success. Below you will find a collage of pictures from the days spent collecting toys for Connecticut Children’s Medical Center.

A Warm Thank You for Ryan McConville

South Windsor –  In early December, Ambulance Service of Manchester received an email containing a warm thank you for Paramedic Ryan McConville. The note, as depicted below, is in regards to a transport completed a few weeks prior.

 

A few weeks ago I had back surgery and between not sleeping and the pain meds  ..my daughter got nervous because I was groggy and called 911 ( as she should have)! I ended up being ok and  things turned out fine.

But I am writing about one of your paramedics, Ryan McConville. He went above and beyond to make sure  I was physically and emotionally safe… once he assessed me and determined I was stable he spent time comforting me because I was upset over the misunderstanding.  He was professional, extremely knowledgeable, and had a way about him that made a scary situation much less so for my family and myself. I will never forget his calmness and abilities.  I felt like even though my call was not of a serious matter… I think he he treats each case as though they all matter…no matter how critical or not. When you are laying on that stretcher it is scary and important to you and to have a caregiver treat you as though you matter is priceless.

People always write to complain but not as much to compliment.  So I wanted to take a few minutes to let you know what an asset you have to your team.  I will never forget his kindness and professionalism.

“They were very professional and kind.”

SOUTH WINDSOR – In early December, Aetna Ambulance received a hand written thank you letter addressed to Paramedic Ryan Gonska and EMT Cole Ashker. The note, as depicted below, is in regards to a transport completed a few days prior.

 

 

Just a short note to express my appreciation for 2 of your employees [Ryan] and Cole. [They] picked me up [at a] walk-in clinic [and brought me] to St. Francis Hospital. They were very professional and kind. All around good guys. Thank you.

“Just Keep Looking At The One!”

HARTFORD –  On December 10, 2016, Aetna Ambulance received a letter from Hartford Hospital’s Management Team, regarding the exceptional actions of Paramedic, Nick Foran. After noticing his kind gesture (depicted below), Karen Teixeira, a triage nurse, drafted a letter to the Hospital’s Management Team. Her letter prompted an outpouring of gratitude and self reflection from Danette Alexander, Nurse Director of Emergency Services. Read both the letter and note below.

The letter from Karen Teixeira:

A medic from Aetna brought in a homeless man tonight that was seen and  released.  Later, this medic came up to me asking where the patient was; I looked in the tracker and told him that it looked like the patient had been discharged. He was disappointed.  He then told me that the patient was homeless and that all of his clothes were wet, especially his gloves. I noticed the pair of gloves in this medic’s hand.  I asked him if they were for the patient, he said they were. I told him that he may be in the waiting room because we typically allow homeless patients to stay in the reception area if the weather is cold.  He proceeded to look in the waiting room and found the patient. He was relieved that he was able to find the gentleman to give him a pair of dry gloves so that he wouldn’t get frost bite.

The note from Danette:

This is a beautiful story.

I believe it is our mission:  To help.  To help in any way we can.  It is not a little thing to allow the homeless a warm shelter—even for just a few hours.

The empathy shown by this medic was not a little thing.

It is the only thing.

I try to learn each day so I can be a better person.  Not just for me or my family, not just for all of you but I try to be better so I can help those who need us most.

Sometime it is overwhelming to look at all the people who need us. It is often daunting to the ED; the needs of all the service lines and the patients who makeup each of these patient populations.   It is disheartening to listen to feedback from people that feel we fell short of their expectations.

Yes, we can be better.  There is always room for improvement (I am the first to admit that I can be better).

But you need to know how proud I am of all of you and the work you do every day.  Try not to be overwhelmed.  We will help each patient.  One at a time and do the best we can.

Mother Teresa said, “If I look at the mass, I will never act.  If I look at the one, I will.”

Just keep looking at the one.  We will be ok.

High Praise for Aetna Crew!

img_0600FARMINGTON – December 2016, EMTs Jennifer Grayson and Roberto Rizza received high praise recently from a patient’s daughter following a transport to her home. Aetna Ambulance sends Patient Satisfaction Surveys to a randomly selected group of patients, allowing them the opportunity to provide feedback about their ambulance transport.  The last section of the survey allows the patient, or family member, to write about their experience.  In this section, the daughter boasts of professionalism, compassion and friendliness. She goes on to say, “it was the best experience we have had.”

The full note reads:

The EMTs, Jen and Rob, were professional, compassionate, friendly, and took care of transferring my 92 year old mother home. My mother is frequently a hospital patient and requires an ambulance transport home. This is the first time that we have had an Aetna transport and it was the best experience we have had. I will be sure to request Aetna in the future.