Aetna Assists at “Fire Ops 101 Day”

HARTFORD- On April 10th, 2017 The Uniformed Professional Fire Firefighters Association of Connecticut hosted an event at Hartford FD’s Training Academy. “Fire Ops 101 Day” provides elected officials and other civilians the opportunity to experience the physical and mental challenges that first responders face on a daily basis.

Representative from Aetna Ambulance, several local fire departments, and other agencies acted as handlers walking representatives through real life scenarios.

 

Please note below Aetna Ambulance Field Supervisors Bob Mara and Matt Campbell assisting participants with the care of a simulated trauma patient.

 

Aetna Appears in Local News

HARTFORD- In preparation for Winter Storm Stella, Aetna Ambulance Operations Supervisor Matt Martinelli and EMT Kate Filosi were interviewed by FOX 61 Reporter Jim Altman. In the segment, Matt and Kate discuss the necessary steps Aetna takes to ensure that both the crews, and ambulances are ready to weather the storm. In order to safely and promptly reach residents, Aetna strategically places ambulances at staging areas proven to reduce response times. As portrayed in the interview, crews will be posted at these locations even during the storm.

 

“First Responders always have to be on top of their game, regardless if a blizzard is on the way.”

 

 

Read the article by Jim Altman and watch the segment in its entirety by clicking below!

Bracing for blizzard, first responders get plans in place

Stryker Power Pro Stretchers Arrive!

MANCHESTER- On March 7th, 2017, The Ambulance Service of Manchester and Aetna Ambulance received 50 Stryker Power Pro XT Model 6506 Stretchers to be placed into service in the near future.

 

 “This industry- leading ambulance cot utilizes an innovative battery-powered hydraulic system to raise and lower the cot at the touch of a button.”

 

In addition to the numerous advances that come stock with these units, ASM and Aetna will be adding steering-locks as an after-market upgrade that will increase ease of use and maneuverability. The implementation of these new stretchers will help ensure the comfort and safety for both crews and patients alike. Installation for the ASM vehicles should be completed by the end of next week. Aetna should expect to see them in service in early April.

Aetna’s Bob Mara Promoted to Field Supervisor

HARTFORD- On February 17th, 2017, Aetna’s Bob Mara was promoted to the position of Field Supervisor.

Bob is a graduate of Assumption College in Worcester, MA where he earned a Bachelor’s of Science degree in Psychology and Sociology. He pursued a certification in Advanced Personal Training following graduation, and eventually assumed ownership of a gym in West Hartford. In addition to concentrating on Orthopedic Rehabilitation, Bob had the opportunity to work with professional athletes, and prepare members for fire and police physical agility testing.

In 2006, after 20 years in personal training and 10 years as a volunteer EMT in his hometown, Bob joined Aetna as a full time employee. He has continued to advance his education by taking numerous courses in the study of biology, chemistry and mathematics. He has persistently demonstrated his commitment and value to the company by becoming cross-trained as a Dispatcher, assisting new employees as Field Training Officer, and serving as a Union Steward mediating conversations between employees and management.

On behalf of the Aetna family, we would like to congratulate Bob on his promotion and look forward to great things from him.

Meet the Newest Members of the Team: Aetna Hires Five – 2017

HARTFORD — On February 20, 2017, five EMTs were added to the Aetna team. As part of our continued growth, Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Amy Lee: FULL TIME, EMT. My name is Amy Lee. I am 22 years old, and a UCONN student pursuing a B.S. in Molecular and Cell Biology. Currently, I am taking some time off to work in EMS. I have been working as an EMT instructor for over a year, but I am still relatively new to working in the field. I completed my EMT course in NYC about two years ago. I plan on applying to medical school or PA school within the next two years.


 Stuart Buchanan: FULL TIME, EMT. I am 24 years old, currently living in Windsor, CT. I’ve lived in Connecticut all my life and I am proud to call it home. I enjoy going to the gym, biking, swimming, the occasional video game or two, and traveling when I can find the time. I’m currently looking to get into martial arts and I am learning the German language. I attended Capital Community College, where I enrolled in their EMT course and loved it from the start. I’ve always wanted to be a part of the support that EMS brings to a community. In addition, the job has turned out to be very rewarding and it’s nice to occasionally put a smile on someone’s face when they see you arrive. I hope someday to be able to provide even more and become a Paramedic when the time and experience comes. I’ve been volunteering at Windsor Ambulance for about 7 months, and can’t wait to get started working in the city. I look forward to my new career at Aetna Ambulance and I am happy to be a part of such an amazing team!


Ryan Jano: FULL TIME, EMT. I’m Ryan Jano, full-time EMT new hire.I am 21 years old from Simsbury, CT. I have been in my town’s volunteer fire company since I was 15. I have been in EMS since I was a senior in high school. I plan on going to the Capitol Community College Paramedic Science Program. Outside of work, I enjoy fishing, working on and modifying cars, hiking, and weight lifting.


Kate Filosi: FULL TIME, EMT. Hello! My name is Kate Filosi and I am 23 years old.  I am from Killingworth, a small town down by the shoreline. I attended Michigan State University, where I majored in Kinesiology and minored in Health Promotion.  While at MSU, I competed for the Women’s Gymnastics team and absolutely loved my time as a Spartan.  Over the summer, I completed the accelerated EMT-B program at Code One Solutions in East Hartford and became nationally certified.  I am thrilled to begin learning from the Aetna team, and look forward to gaining experience in the EMS field. In the future, I hope to further my education by attending a Physician Assistant program and am especially interested in Emergency Medicine and Orthopedics.


Brandon Butler: FULL TIME, EMT. I’m 24 years old. I’m originally from Plainville, CT where I was an active firefighter from 2012 until October 2016. I then moved to East Hampton, CT with my wife and our two kids where I have been active with their fire department, as well as their EMS. I took my EMT course at Code 1 training Solutions in East Hartford. My long term goal for the future is to become a fire/medic or flight medic.

Aetna Appears in Local News!

 

Yesterday evening long time Paramedic and Operations Supervisor Matt Martinelli represented Aetna Ambulance Service Inc. on Fox 61 news. In the interview, Martinelli provides insight on the CT “Move Over” law, and offers a few simple, yet important suggestions to the public. “It seems everyone is in a hurry to get somewhere,” he said. “We just would like to be able to get to the scene in a safe manner so we can provide proper care for a patient.

The article, posted by reporter Jim Altman, and interview can be found in its entirety by clicking the link below!

 

Emergency responders say drivers aren’t paying enough attention to the “Move Over” Law

 

 

Words That Describe Us: Volume 90

MANCHESTER and HARTFORD —Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Excellent service from all – Thanks so much. You’re helpful.
  • Caring.
  • Very attentive and kind.
  • Excellent x 2.
  • Professional and caring.
  • Couldn’t have been cared for or treated better.
  • Good. It is the best service in Town. Keep it up.
  • Compassionate.
  • The crew was professional, concerned, engaged and courteous. Under circumstances I felt secure being cared for by M and K. (16-65719; K. Russell, M. Hoyt).
  • You were all very kind and helpful. No one could do any better. (16-61175; A. Linardo, R. Fraley).
  • Excellent care!
  • Caring professionals.
  • Very caring and polite.
  • Professional.
  • I appreciate the compassion and care that was shown. The ambulance crew was fantastic. Thank you to each of them. (16-63448 R. Buechele, H. Digirolamo)
  • Seemed professional and competent.
  • Compassionate
  • Compassionate, professional, calming.
  • The ambulance crew- I believe the driver’s name was William and the one with me was Cory. They were both wonderful to me. (16-64241 W. Schnepp, C. Lemire).
  • Very professional and caring.
  • Very Professional
  • Professional
  • Kind
  • Excellent and caring people. Thank you again.
  • Very good
  • Professional and respectful
  • Prompt, Professional
  • Efficient and Professional
  • The best, guys were wonderful to me! (16-67722 M. Traber, S. Debarge).
  • Professional and caring
  • Friendly, supportive
  • Matt and Kat were excellent in every aspect of performing their jobs. And their relationship with ER staff was exceptional. They were clearly highly regarded. (16-69636 M. Carter, K. Stewart).
  • As an RN I was happy with the care given to me
  • Kenya was excellent.
  • Very Professional. Listened and had a caring manner.
  • Very attentive
  • Dedicated. This was my first ambulance experience and I was very impressed and satisfied. (16-68246;  M. Levasseur, J. Hornish).
  • Friendly and competent.
  • Don’t know the lady’s name who cared for me. She was excellent.  Thank you. (16-68616; M. Carter, T. Webster).

Mercedes Ambulances Arrive for Duty at Aetna and ASM

 

MANCHESTER — RecentlyAetna and ASM took delivery of seven Mercedes Sprinter Ambulances from American Emergency Vehicles (AEV). In an effort to keep up with the latest advancements in patient and provider safety, each new ambulance has arrived equipped with Stryker Performance-Load Cot Fastener Systems. In addition to securing the stretcher during transport, these devices offer guided loading and unloading, to increase both efficiency and safety.

 

Meet the Newest Members of the Team: Aetna Hires Four – 2016

HARTFORD — In December, 2016 two Paramedics, and two Dispatchers were added to the Aetna team. As part of our continued growth, Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures. Bios from our new Dispatchers are currently pending, we eagerly anticipate introducing them as well.

Alex Bowyer: FULL TIME, Paramedic. I am 25 and from Bethlehem CT. I attended Moravian College in Bethlehem PA. I graduated with a BA in Sociology with a concentration in Law and Society, and a minor in music in 2013. I started with the Bethlehem Volunteer Fire Department as a first responder 3 years ago. I have been working as an EMT for Campion Ambulance Waterbury Division for the past 2 years. I attended the Goodwin College Paramedic Program, and completed my field internship at Valley EMS. I plan on pursuing a career as a fire/medic. Outside of work I enjoy camping and riding my motorcycle.

Cora Gingras: FULL TIME, Paramedic. I started in EMS in high school when I joined the fire department. I was a member for 5 years when I transitioned over to the ambulance. I have been working as a Volunteer in my town for the last 4 years. Before coming to Aetna I have worked commercial ems for 3 1/2 years. I recently graduated paramedic school at Goodwin college. My future plans are to go to nursing school.

 

 

Annual CCMC, CSP, ASM & Aetna Ambulance Toy Drive

The 2016 Toy Drive was again a great success. Below you will find a collage of pictures from the days spent collecting toys for Connecticut Children’s Medical Center.

“They were very professional and kind.”

SOUTH WINDSOR – In early December, Aetna Ambulance received a hand written thank you letter addressed to Paramedic Ryan Gonska and EMT Cole Ashker. The note, as depicted below, is in regards to a transport completed a few days prior.

 

 

Just a short note to express my appreciation for 2 of your employees [Ryan] and Cole. [They] picked me up [at a] walk-in clinic [and brought me] to St. Francis Hospital. They were very professional and kind. All around good guys. Thank you.

“Just Keep Looking At The One!”

HARTFORD –  On December 10, 2016, Aetna Ambulance received a letter from Hartford Hospital’s Management Team, regarding the exceptional actions of Paramedic, Nick Foran. After noticing his kind gesture (depicted below), Karen Teixeira, a triage nurse, drafted a letter to the Hospital’s Management Team. Her letter prompted an outpouring of gratitude and self reflection from Danette Alexander, Nurse Director of Emergency Services. Read both the letter and note below.

The letter from Karen Teixeira:

A medic from Aetna brought in a homeless man tonight that was seen and  released.  Later, this medic came up to me asking where the patient was; I looked in the tracker and told him that it looked like the patient had been discharged. He was disappointed.  He then told me that the patient was homeless and that all of his clothes were wet, especially his gloves. I noticed the pair of gloves in this medic’s hand.  I asked him if they were for the patient, he said they were. I told him that he may be in the waiting room because we typically allow homeless patients to stay in the reception area if the weather is cold.  He proceeded to look in the waiting room and found the patient. He was relieved that he was able to find the gentleman to give him a pair of dry gloves so that he wouldn’t get frost bite.

The note from Danette:

This is a beautiful story.

I believe it is our mission:  To help.  To help in any way we can.  It is not a little thing to allow the homeless a warm shelter—even for just a few hours.

The empathy shown by this medic was not a little thing.

It is the only thing.

I try to learn each day so I can be a better person.  Not just for me or my family, not just for all of you but I try to be better so I can help those who need us most.

Sometime it is overwhelming to look at all the people who need us. It is often daunting to the ED; the needs of all the service lines and the patients who makeup each of these patient populations.   It is disheartening to listen to feedback from people that feel we fell short of their expectations.

Yes, we can be better.  There is always room for improvement (I am the first to admit that I can be better).

But you need to know how proud I am of all of you and the work you do every day.  Try not to be overwhelmed.  We will help each patient.  One at a time and do the best we can.

Mother Teresa said, “If I look at the mass, I will never act.  If I look at the one, I will.”

Just keep looking at the one.  We will be ok.

High Praise for Aetna Crew!

img_0600FARMINGTON – December 2016, EMTs Jennifer Grayson and Roberto Rizza received high praise recently from a patient’s daughter following a transport to her home. Aetna Ambulance sends Patient Satisfaction Surveys to a randomly selected group of patients, allowing them the opportunity to provide feedback about their ambulance transport.  The last section of the survey allows the patient, or family member, to write about their experience.  In this section, the daughter boasts of professionalism, compassion and friendliness. She goes on to say, “it was the best experience we have had.”

The full note reads:

The EMTs, Jen and Rob, were professional, compassionate, friendly, and took care of transferring my 92 year old mother home. My mother is frequently a hospital patient and requires an ambulance transport home. This is the first time that we have had an Aetna transport and it was the best experience we have had. I will be sure to request Aetna in the future.

 

Above and Beyond!

Mitch KarrHartford – Aetna Paramedic and Preceptor Mitch Karr has recently joined a prestigious group of critical care providers by obtaining his Flight Paramedic Certification (FP-C). According to The International Board of Specialty Certification (IBSC), “The FP-C certification targets competency at the mastery level of paramedic practice.” This accomplishment required over 6 months of self-study, and the successful completion of a grueling exam. While working full time, Mitch took it upon himself to develop the knowledge base necessary to achieve his goal. Paramedic Sam Dybdahl shares this distinction as well.

Their desire to continually progress as providers demonstrates the commitment our employees have to patient care.

On Veteran’s Day!

 

military_emblems

The Ambulance Service of Manchester, LLC and Aetna Ambulance, Inc. would like to thank all past and present Veterans for their service to the United States of America. A special thank you to our employees that have served and continue to do so today. We are fortunate to have such patriotic individuals representing our team.