“Turn something tragic into something heroic and courageous”

LifeChoice LogoI began my career in the Westport, CT, Fire Department in 2007 as a 20-year-old kid who had just achieved his lifelong goal of becoming a firefighter.  During the first few years of my career, I became a volunteer with Donate Life CT to raise awareness about organ and tissue donation.

Ironically, only a couple years later, I blew out my knee on the job and required surgery that involved donated tissue.  I went through nine months of rehabilitation to get conditioned to do the job again and went back on the line.  Throughout this time, I had given speeches and worked events as a volunteer for organ and tissue donation, always thinking that organ donation was the biggest and most iconic part.

It wasn’t until I met another volunteer who had lost a sister in a motor vehicle accident that I realized how important tissue donation is.  We were talking about it and I mentioned how I never really felt like I had much “street cred” being a tissue recipient giving speeches next to heart and liver recipients.  She then told me about her sister and how she was only able to donate her tissue due to the circumstances of her accident.  I was truly humbled hearing her talk about how the experience of losing a sister was able to have some positive outcome.  And that is really the reason that I feel organ and tissue donation is so important, especially in the emergency services field.

Every day we are faced with terrible and tragic scenes where people lose their lives.  But given the advances in modern medicine, we have the ability as human beings to turn something tragic into something heroic and courageous.  I think that the mission of organ and tissue donation is an extension of our mission in the field, and I encourage everybody to talk it over with their friends and families.  Chances are you know somebody who has benefited from organ or tissue donation.  Even if you don’t, the statistics showing the need for more registered donors are staggering.

I encourage you to learn more about organ and tissue donation and consider becoming registered donors.

– Firefighter Joseph Arnson

Words That Describe Us: Volume 57

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Friendly, knowledgeable, calming, attentive. I felt my son and I were safe with them and in good hands. (15-27515; E. Sheils, C. Masslon).
  • T. and R. were great. Very comforting. (15-35382; R. Gonska, T. Dixon).
  • They were great + kind.
  • The crew were very professional, and knew what they were doing.
  • Very friendly and informative, explained everything they were doing. (15-25385; V. Maston, J. Lentini).
  • Excellent.
  • Professional + caring.
  • Caring and professional.
  • Professional x 2.
  • Calm, friendly and clear without being condescending. They were great.
  • Very pleased.
  • The two paramedics were excellent!! My first trip (ever) in an ambulance so they were very helpful and reassuring. (15-36708; G. Geres, S. Boutot).
  • Professional + caring.
  • Can’t imagine being cared for before I even got to the hospital. They were great!
  • Ambulance crew was great.
  • Caring and skilled.
  • Efficient + caring.
  • Skilled.
  • Very nice + professional.
  • Very professional.
  • Excellent and professional.
  • The ambulance crew was excellent and they did a great job. (15-39025; T. MacLean, B. McDonald with East Hartford Fire Department).
  • Very comforting and thoughtful – They did an excellent job. My first time in an ambulance. (15-37659; H. Mendes, R. Houser).
  • Excellent + caring. The service provided was professional and very well performed. Thanks to the paramedic who was wearing a Manchester Fire shirt. My grandfather was a past deputy chief and would be very happy with the service provided to his great grandson! (15-37893; Manchester Fire Rescue EMS with J. Bush, B. Delgaizo).

Kudos from the Cath Lab: Volume 14

Aetna Paramedic receives Kudos from the Cath LabSTAFFORD — During June 2015, ASM Paramedics Jonathan Lentini, and Greg Derosier responded to a medical call in Stafford with Stafford Ambulance. The EKG was indicative of a STEMI and Jon wirelessly transmitted the 12-lead EKG to Hartford Hospital, activating their cardiac catherization lab from the field. (#15-46694). The following are comments provided by Hartford Hospital’s Dr. Marcin Dada with some acronyms and patient information removed:

Today’s STEMI: Stafford to Hartford Hospital TOTAL Ischemia time 73 min !!!

Congratulations everyone!!!

This patient was brought from Stafford to HH by ASM and Stafford Ambulance (pre hospital ECG was sent and communicated to the ED attending: Drs. Dufel/Price and Cath Lab was activated).

Highlight:   We utilized the quick registration where the EMS team was met at the triage and the patient was brought straight to the Cath Lab.

In a nut shell:

STEMI Stafford to HH 2 STEMI Stafford to HH1) HH D2B Time = 30 min

2) Total Ischemia Time =  73 min  (goal <90 min [1st Medical Contact in the field to Open Artery Time in the Cath Lab]

3) 100% mid-RCA –> 2 DES (TIMI III Flow)

In particular, we would like to recognize the following teams:

1) HH Cath Team – Dr Hirst; D. Jordan, T Schrimer

2) HH ER Team – Drs Dufel, Price and Tilden, and the rest of the clinical team (I am sure we missed many as this was a quick triage)

3) EMS team : G. Derosier and J. Lentini and the Stafford crew.

Strong Work.

Regards,

Marcin Dada, MD

Co-Director, CPC

Manager, Structural Heart Program

Manager, Cardiovascular Data Management Center

Manager, Preventive Cardiology and Cardiac Rehab

ASM Participates in Weekend Food Drive in South Windsor

SOUTH WINDSOR — On June 20, 2015 crews from ASM were on-site at Stop and Shop and Geissler’s in South Windsor to participate in a food drive to benefit the South Windsor Food and Fuel Bank.

ASM received the following note from South Windsor’s Human Services Department:

Thanks to ASM for helping out with the Triad Sponsored Food Drive to benefit the South Windsor Food and Fuel Bank!

This was truly a team effort with The Fire and Police Department, Explorers, ASM and Triad volunteers all pitching in to help! Geisslers and Stop and Shop were also very helpful with pre-packing bags, which made it easier for shoppers!

On behalf of the Human Services Department, THANK YOU for making a difference!!!!

Andrea

Words That Describe Us: Volume 57

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Caring.
  • Wonderful EMTs, put me at ease.
  • Efficient + competent, professional, comforting. Very nice. (15-26436; K. King, A. Fine).
  • Thank goodness for you. (15-31147; S. Norton, C. Masslon).
  • Crew was courteous + professional + careful with my Mom.
  • Very good.
  • Compassionate + empathetic – great team.
  • Very professional and highly skilled.
  • Courteously professional.
  • Professional + caring.
  • Great!
  • Professional, skilled, compassionate.
  • Professional – caring – careful of my 95 year old mom.
  • Compassionate, caring, knowledgeable, courteous. (15-32391; S. Norton, J. Hornish).
  • Kept me positive, safe & comfortable J (15-29160; S. Crittenden, B. Langan).
  • Comforting, assuring, kind, gentle, skilled, professional. (15-34834; S. Norton, S. Shirshac with Manchester Fire Rescue EMS).
  • Very professional + took my injury seriously.
  • Excellent!
  • Professional + caring.
  • Professional.
  • Efficient, caring and courteous. (15-30398; G. Kendall, L. Adamowich).
  • Very professional + caring.
  • Upbeat and helpful.
  • Pleasant and thoughtful – attitude lowered my apprehensions. (15-28277; T. Houle, R. Fraley).
  • Professional and friendly.
  • Prompt + professional.
  • The paramedic…seemed knowledgeable of my issue with low calcium levels.
  • Professional + caring.
  • Complete team available to help. Decisive. A big “THANK YOU” to the entire service, Ambulance, Paramedics, fire engine and police car!! (15-35393; J. Bonneau, L. Mazzoni with 8th District and Manchester Fire Rescue EMS).

Thank You Card to ASM’s Rob Bilodeau and Joe Startup

SOUTH WINDSOR — In early June, 2015 ASM received another heartfelt Thank You card directed to ASM Paramedic Rob Bilodeau and EMT Joe Startup. The card reads:

Bilodeau and Startup Card“Dear Sirs:

I wish to thank the 2 men who helped me so much the night of March 13th. They transported me all the way from South Windsor to Backus Hospital at my request. They could not have been kinder and more respectful then they were. I feel they saved my life. It seems I had double pneumonia and heart problems brought on by becoming very ill and being 80 years old. I went from the healthiest 80 year old to the sickest 80 year old in just two days. How wonderful for me that such men [worked on] this ambulance.”

Words That Describe Us: Volume 56

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Competent, friendly + concerned, professional. Thank you so much!
  • Very good.
  • Thank you – my husband doesn’t remember the ambulance – but it seemed you did a good job.
  • Wonderful!! Thanks guys!!
  • Efficient.
  • Professional, concerned.
  • Professional.
  • I was in great pain and happy to see you arrive. I felt secure in your hands. Thanks!
  • Very professional.
  • Caring.
  • Calm Confident Personable Friendly
  • Excellent x 2.
  • They made me feel safe.
  • Very caring with a lot of respect. (15-26933; M. Tuttle, S. Yenco).
  • All was good. I will use you again and would tell everyone I know to use you. The Paramedics were a comfort. They made me feel so good. (15-28199; J. Rassmussen, T. Luetjen).
  • We appreciate all of your help with everyone on the crew. (15-28920; S. DeBarge, L. McHugh with Manchester Fire Rescue EMS).
  • Professional/caring/friendly.
  • Fabulous! Everyone was kind and assuring, making me feel safe. Was much appreciated at the time. (15-26927; S. Norton, J. Startup with East Hartford Fire Department).
  • The crew was great. Professional, friendly.
  • Very personable + “upbeat” personalities, making a scary situation easier, while making me feel secure. (15-27322; K. Russell, S. Boutot with Manchester Fire Rescue EMS).
  • Comforting. Capable. We were in good hands. We felt cared for. (15-29282; R. Houser, J. Martinez).
  • Concern + passion about the person.
  • They were great.
  • The vehicle + personnel were most professional.
  • Very good.

ASM’s McHugh and Baker at Pitkin School Career & Community Helpers Day

Pitkin School Career and Community Helpers DayEAST HARTFORD — On May 29, 2015 ASM’s Laura McHugh and Kyle Baker attended and presented at the combined Career and Community Helpers Day at Pitkin School in East Hartford. Students were able to tour the ambulance and ask questions about careers in Emergency Medical Services.

According to organizer Danielle Donahue, “It was a great day for students to learn more about different career paths and to really start thinking about how what they are doing in school right now will make a difference in years to come.  Each one of you did an awesome job and I am thrilled with the excitement I overheard in the hallway and classrooms on Friday afternoon.  Some students had never had the opportunity to look inside a police cruiser or ambulance before.  I could go on and on about all the wonderful things that our students said.  The expressions on their faces along with their memories and experiences of this day are priceless.”

Words That Describe Us: Volume 55

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • My husband and I would like to thank Paramedics for saving our daughter’s life. Thank you for coming to our house very quickly and taking care of our [daughter]. Truly appreciated! (15-15010; T. Salva, J. Basora).
  • Caring and adept!
  • Compassionate.
  • Caring people.
  • Crew was very focused and professional. I thank the crew for their speedy response since time is of the essence with heart related patients. (15-23386; M. Levasseur, M. Khan).
  • Competent and professional.
  • Sensitive – caring.
  • Professional x 3.
  • My ambulance crew was very caring and attentive. (15-23802; M. Tuttle, N. Raiola).
  • Satisfied.
  • Excellent. [Patient] has been transported several times this year and the family is very pleased with the service provided by all. (Patient lives in East Hartford).
  • Excellent. I am fortunate to live in Manchester with such great EMS.
  • Caring, polite and professional. (15-22679; T. Oliver, S. DeBarge with East Hartford Fire Department).
  • “Excellent”
  • Calm – reassuring.
  • Very nice. Talked about family.
  • Very Good.
  • Professional, caring.
  • Tech riding in the back with me was VERY nice + professional. (15-24803; A. Harkins).
  • Life saving.
  • Very kind. Very handsome! :-) Made sure I was comfortable. M + N took great care of me! (15-24193; M. Tuttle, N. Raiola).
  • Good ride. Crew was excellent. Very enjoyable.
  • Efficient.
  • Very professional.
  • One of the best professionals at their services. (15-26017; P. Gleason, S. Gregg).

CPR & AED Awareness Week: Heartsaver CPR Training 2015

CPR Week MANCHESTER — The Manchester Health Department, Fire-Rescue-EMS, CPR Program, Ambulance Service of Manchester, and Proactive Safety are offering a reduced cost American Heart Association Heartsaver CPR for adult and child & proper use of AED, courses are being offered on Thursday, June 4, 2015 from 6:00 PM to 9:00 PM at Mahoney Recreation Center located at 110 Cedar Street, Manchester, CT. The cost if $15.00 for Manchester residents and $25.00 for non-residents. You must register at RecOnLine.TownofManchester.org or in person or by phone at the Community Y (860) 647-3164.

To: Mom’s Heroes — Praise for ASM’s Tim Houle and Mikhail Khan

MANCHESTER — In early May, 2015 ASM received a heartfelt Thank You card directed to ASM Paramedic Tim Houle and EMT Mikhail Khan. The card reads:

Moms Heroes To: Mom’s Heroes

I want to thank the both of you from the bottom of my heart. To the [Paramedic] who worked directly to my mom – Thank you. We almost lost her after being intubated – She was breathing 0% on her own – 24 hours later, the tube came out and she was breathing 100% on her own. Her odds were slim – yet a miracle occurred.

To the EMT that drove – Thank you so much for your kindness and emotional support. You helped me remain centered and clam which facilitated quick decisions in the ER.

Sincerely,

[Patient’s daughter]

PS – This card is to be directed to the two who responded to the Revolution Bowling Alley call on May X, 2015 in South Windsor, CT. My mom will be moving on to rehab at St. Mary Home in West Hartford.

Schedule of EMS Week 2015 Events and Activities

EMS Week 2013 - Aetna Ambulance Ambulance Service of ManchesterEMS Week 2015

Sunday, May 17th 

  • 0700: Hartford Hospital EMS Room: Fresh fruit available.
  • 1500: Hartford Hospital EMS Room: Fresh fruit available.
  • 2300: Hartford Hospital EMS Room: Fresh fruit available.
Monday, May 18th
  • 1200-1400: Hartford Hospital (outside of Conklin Building) Annual Cook-out.
  • 1730-1900: Hartford Hospital (outside of Conklin Building) Annual Cook-out.
Tuesday, May 19th
  • 0730-1300:  Hartford Hospital, EMS Week Symposium. A multidisciplinary group of physicians deliver engaging, EMS-specific presentations.  Breakfast and a light lunch will be provided for attendees.  There is no charge.   All levels of provider are encouraged to attend.  You may register by contacting HH EMS Education directly at emseducation@harthosp.org. 
  • 0900-1600: ECHN EMS Lecture Series: New topic every hour on the hour, to be held as ASM at 275 New State Road, Manchester. RSVP to nbrunet@echn.org.
  • 1800: Johnson Memorial Medical Center BBQ & CME: Two CME hours for “High Reliability Organizations” lecture presented by Drs. Herr and Moynihan, follows BBQ at CMEC Amphitheater (the building on the right as you enter the main hospital driveway).
Wednesday, May 20th
  • 1700-1900: Saint Francis Hospital, Emergency Department: Burrito Buffet Dinner.
  • 1730: Saint Francis Hospital EMS Champion Awards Ceremony, Emergency Department, ambulance bay area.
  • 1900-2200: Hartford Hospital EMS Room: Join us for Pizza. 
Thursday, May 21st
  • 0700: Hartford Hospital EMS Room: Fresh fruit available.
  • 1130-1330: Saint Francis Hospital, Emergency Department: Burrito Buffet Lunch.
  • 1500: Hartford Hospital EMS Room: Fresh fruit available.
  • 2300: Hartford Hospital EMS Room: Fresh fruit available.
Friday, May 22nd
  • 0700-0900: Hartford Hospital EMS Room: Join us for breakfast. 
Saturday, May 23rd
  • 0700: Hartford Hospital EMS Room, Fresh Fruit available
  • 1500: Hartford Hospital EMS Room, Fresh Fruit available
  • 2300: Hartford Hospital EMS Room, Fresh Fruit available

If your organization, facility or agency is having an EMS Week event in the greater Hartford area and you do not see it listed here, please email it to a member of our management team, fill out the contact form, post it as a comment or email it to us at info@asm-aetna.com.

Aetna’s Lauren Slebodnick and Angel Rodriguez at High Road School Career Day

High Road School May 2015 AHARTFORD — On May 13, 2015 Aetna’s Lauren Slebodnick and Angel Rodriguez attended and presented at High Road School of Hartford‘s Career Day.

Forty students, mostly from Hartford, were able to tour the ambulance and ask questions about careers in Emergency Medical Services.

Kudos from the Cath Lab: Volume 13

Aetna Paramedic receives Kudos from the Cath LabHARTFORD — During April 2015, ASM Paramedic David White and his AEMT partner, Al Pardi, responded to a medical call in Stafford with Stafford Ambulance. The EKG was indicative of a STEMI and Dave wirelessly transmitted the 12-lead EKG to Hartford Hospital, activating their cardiac catherization lab from the field. (#15-29463). The following are comments provided by Hartford Hospital’s Dr. Marcin Dada with some acronyms and patient information removed:

Congratulations everyone on a great care of this antero-lateral STEMI pt last Sunday.

STEMI Ambulance Service of Manchester Pre-hospital EKG TransmissionThis patient was brought to HH by ASM (prehospital ECG was sent and communicated to the ED attending: Dr. Herbst)

While in the ER, patient arrested with return of spontaneous circulation… and was brought to the Cardiac Catheterization Lab.

In a nut shell:

1) HH D2B Time = 77 min (off hrs, Sun 3 AM)

1) STEMI Total Ischemia Time = 115 min

In particular, we would like to recognize the teams involved:

1) HH Team – Dr Hirst, Engles and the Cath Lab team – W. Arcisz, D. Jordan, F. Natale.

STEMI Ambulance Service of Manchester Pre-hospital EKG Transmission B2) HH ER Team – Dr Herbst, and Snyder, and the ED team: M. Moquin, D, Phillips, S. Ferri.

3) and last but not least : ASM and Stafford Ambulance

Strong Work.

Regards,

Marcin Dada, MD

Co-Director, CPC

Hartford Hospital

Words That Describe Us: Volume 54

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • They were absolutely amazing. Although I don’t know their names they should know I appreciate their service. They were kind and compassionate. Especially when I arrived in the ER at Hartford…When you’re not feeling well it’s great to be taken care of. Please let them know I’m very grateful for their service. They made me feel like they cared. Seems simple yet so many people just don’t care these days! Keep up the great work! I hope we’ll never meet in the ambulance again – but if so, they’d be my choice! :-) (15-11255; M. Levasseur, M. Sparks).
  • Excellent.
  • Very caring + skilled.
  • Extremely competent, skilled, proficient, caring, efficient. Very pleased with the entire experience/services rendered to my mother; I couldn’t have asked for better care from the Paramedics. Thank You!!! (15-18981; M. Campbell, S. Dybdahl).
  • The crew were great, could not have asked for a better group of young men. (15-20709; N. Toro, J. Platero).
  • Recent snow – steep driveway – carried me downstairs + hill. Excellent care. (15-8653; K. Beaulieu, B. Delgaizo).
  • Helpful.
  • Very professional.
  • The crew were excellent. Very caring.
  • Comforting in a time of desperation.
  • Excellent source of help.
  • Caring, informative, empathetic.
  • Very comforting to have them arrive so quickly.
  • Caring + professional.
  • Thank you for taking professional care of my daughter.
  • Caring, knowledgeable, efficient. (15-20119; V. Maston, J. Lentini, H. Carl).
  • The ambulance was called for my husband. I was very pleased with their care and their concern for me.
  • The two EMTs this time were considerate and kind.
  • Remarkable.
  • Professional and super qualified. (15-22877; G. Geres, M. Sparks).
  • They were very professional and did an excellent job,
  • Crew showed up very quickly – everything considered, a fine operation!