Praise for Aetna’s Eric Thepsiri and Donna Achilli

In an email from late January 2016:

Eric Thepsiri

Eric Thepsiri

“Just before we got onto the highway, mom was in such distress that we decided to pull over and call 911 so that an ambulance could transfer her and treat her along the way. A few minutes later, mom was in the ambulance, shaking from extreme chills, extreme lower back/hip and leg pain, and nausea.

Donna Achilli

Donna Achilli

The terrific professional ambulance paramedic named Eric and his associate EMT Donna, (who drove the ambulance) reassured mom, while Eric checked her vitals (including blood pressure which was good) and gave her a dose of Fentanyl (a fast-acting pain killer) that immediately brought her some relief.  He also wrapped her in blankets which helped her to warm up quickly. Meanwhile, I rode in the back of the ambulance with mom and shared info on her meds and background on the infusion treatment with Eric.

The ambulance crew was so professional and amazing — both in their treatment of mom and their compassion and emotional support for all of us. Please thank the crew for us.”

Note: Run #16-6852, certain information redacted for privacy.

Words That Describe Us: Volume 72

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Excellent care was given!
  • Very highly skilled. (15-91275; R. O’Neil, T. Luetjen).
  • Excellent.
  • Outstanding!!
  • Your ambulance crews are above reproach. There are not enough words to praise them! Excellent is the best I can say! (15-89364; R. Balkun, D. Rice).
  • We cannot fully express our gratitude to you both for the wonderful care you provided to [Patient] in Ellington on [date]. We fully realize that your competent and professional actions helped save his life. On behalf of ourselves, as well as our children and grandchildren, we wish you a very Merry Christmas and thank you for making our holidays especially meaningful this year. (15-87177; shared directly with ASM medic crew with Ellington Volunteer Ambulance Corps).
  • Very professional and timely.
  • Comforting, Compassionate, Courteous. (15-92498; R. McConville, H. DiGirolamo).
  • Fantastic.
  • The two members of the crew were phenomenal with my mother and I. They were compassionate, caring, yet focused and professional. My mother was treated so well, considering she was so nervous and worried. They let me go with them in the ambulance and talked to me about her issues, explained everything and continued to do so once inside the ER. True professionals yet their care and concern was above board for myself also. Wonderful team. Sadly, my mom passed away in the hospital…I know she would have wanted to thank them both personally for their care that night. (15-88514; J. Pasquale, K. Mathiau).
  • Job well done.
  • Efficient + caring.
  • Very professional + the best.
  • Very professional.
  • Excellent
  • L and R were the EMTs for my mother when she went to the hospital and Doctor for medical visits. They were excellent and gave my mother very good treatment. They were very professional and helpful to me and my mother. Thank you for employing such good EMTs. (16-685, L. Cashman, R. Houser).

Words That Describe Us: Volume 71

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Ambulance crew arrived in a timely manner & were very professional.
  • Caring.
  • Outstanding EMTs/Paramedics. (R and T). R should be a doctor. I received excellent care, better than at that of the hospital staff. My problem was just about resolved before we arrived at the hospital. (15-54573; R. Gonska, T. Halligan).
  • The two gentlemen were very kind and courteous.
  • The people that came to take care of my husband were fabulous. They took care of him right away and knew what was wrong and kept me informed of his condition. All the way to the hospital and even before they left the hospital they still came and told me what to expect at the hospital. I had to send them off with lots of hugs and many thank you’s. They saved my husband’s life. They are angels sent from God. (15-87782; T. Wain, J. Barletta).
  • Great service – No complaints.
  • Calming.
  • A safe and reassuring trip – thank you!
  • Good service!
  • I was very satisfied with the service I received. The paramedics were very caring and put me at ease. Their assistance was very much appreciated. They are excellent at what they do. (15-85909; M. Traber, K. King).
  • Professional + kind.
  • Thank you.
  • Professional.
  • Very kind, helpful and very concerned + professional. Nice people.
  • Caring professionals.
  • Excellent crew.
  • They were wonderful. Ambulance was here so fast. Very professional. (15-83949; S. Lowe with Rocky Hill Volunteer Ambulance).
  • M and T were wonderful. They were kind and so professional handling my 79 year old mother. (15-87245; M. Tuttle, T. George).
  • EMT-P was great ! (15-90872; W. Schnepp).
  • Comforting.
  • Excellent. Would strongly recommend ambulance service to anyone and everyone. (15-91733; R. O’Neil, J. Bush).

Kudos from the Cath Lab: Volume 16

Aetna Paramedic receives Kudos from the Cath LabSTAFFORD SPRINGS — During January 2016, ASM Paramedic David White and his partner Ray Philbrick responded to a medical call in Stafford with Stafford Ambulance. The EKG was indicative of a STEMI and Dave wirelessly transmitted the 12-lead EKG to Saint Francis Hospital, activating their cardiac catherization lab from the field. (#16-0017.

“Here is the full feedback report. Great job!!” – John Quinlavin, Manager, Emergency Medical Service, Saint Francis Hospital and Medical Center.

SFH Cath Lab Patient Follow-Up Form Treatment by EMS and Direct to SFH ED

EMS Agency: Ambulance Service of Manchester & Stafford Ambulance

Indication: STEMI

First Medical Contact (FMC) (at pt side) Date/Time: 1/1/2016 01:00          elapse:  00:00

EMS 12 Lead Acquisition Time:                                           01:02          elapse: 00:02

EMS STEMI Alert Request Time (source: cmed):                01:19          elapse: 00:17

EMS 12 Lead Transmit Rec’d Time (source: Lifenet):          01:19          elapse: 00:17

Arrival Time (SFHED):                                                         01:41          elapse: 00:22

Cath Lab Arrival Time (SFH):                                              02:03          elapse: 00:22

Procedure Start Time:                                                          02:20          elapse: 00:17

First Device Time:                                                                02:46          elapse: 00:26

————————————————————————————————————–

SFHED Door to First Device:                                                65 min

FMC to First Device:                                                              106 min

Vessel Angiography Findings / Treatment: 100% SVG-RCA lesion open not stented.

Comments: Onset chest pain 00:00. Once patient on EMS stretcher Asystole, went to start CPR, patient responsive prior to any compressions.  This occurred again during transport.  STEMI team paged prior to arrival at 0122.

Words That Describe Us: Volume 70

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • They were there when I need the help.
  • Skilled, professional, sensitive and personable. J (15-73140; M. Tuttle, T. George).
  • Very compassionate.
  • November 17 my husband (Ret. Fire Chief) experienced a near syncope incident. Our son (Lieut.- area Fire Dept.) was present and called 911. The ambulance arrived promptly, with several responders, and transported him to Manchester Memorial Hospital. They were courteous, respectful, thorough, patient and professional. It is a comfort to be assured that when health issues do present themselves we are in good hands with Ambulance Service of Manchester. Thank you. (15-85885; M. Traber, K. King with Manchester Fire Rescue EMS).
  • The crew were very good at their jobs. I felt very well care for + made me feel very comfortable. Thank you! (15-70012; T. Webster, R. Turkington).
  • Professional and caring.
  • Kind
  • Prompt, efficient, caring. Excellent [report] in the emergency room giving them the background. (15-85548; R. Leslie, T. Luetjen).
  • Compassionate. Worked hard – save my life – I am very grateful. Thanks to all! (15-87758; G. Kendall, R. McDonald).
  • Professional x 2.
  • The EMT staff understood my reasons of hospital choice.
  • Prompt & caring.
  • Friendly and knowledgeable – caring.
  • Very professional. We are all very grateful. Thank you.
  • Great crew! Very knowledgeable and cared about my daughter’s safety. (15-75521; R. Bilodeau, R. Anderson).
  • Excellent. No further comment is needed. Professional + efficient. (15-86718; J. Rassmussen, R. Fraley).
  • Very polite + professional.
  • The people who took me to the hospital were very nice.
  • Professional and caring.
  • Extremely kind.

ASM’s Josh Traber Receives a Thank You Visit

Traber's Visitors AMANCHESTER — On December 28, 2015 ASM Paramedic Josh Traber was visited by a family who wanted to thank them for caring for their three year old son Wesley. In June of 2015 Wesley had an allergic reaction to peanuts in South Windsor and was treated by Josh. Since that time he has asked each time he has seen an ambulance whether each one was “his ambulance”.

Wesley’s mom brought cookies and Josh gave Wesley and his older brother a tour of the ambulance. She said via email after their brief reunion, “Josh was wonderful to us that day.  He made me feel calm and at ease, and I am grateful for that.  The job you all do is really a gift, and you touch so many lives on a daily basis it takes a special person to do what you do.”

*Pictures and details appear with express permission.

Praise for ASM’s Russell Jones and Andrew Wysocki

From an email received in December 2015:

CCMC Toy Drive

ASM’s Russell Jones

On Wednesday we received an admission from the emergency room at [hospital].  The ambulance transport provider was ASM.

Upon arrival to the unit the EMTs from ASM as always were both professional and friendly.  They have always taken part in the “welcoming” portion of our admissions process and their friendliness has been noted in our patient satisfaction surveys as well.

In addition, they have always been very observant and informative of the condition of the patient from the time they pick up the patient and throughout the transport.  In this particular instance, the EMTs were extremely informative and attentive to information and observations of the patient in the ED and shared an abundance of information for us to continue in the patient’s care and most especially to address the patients immediate respiratory needs.

Andrew Wysocki

ASM’s Andrew Wysocki

The EMT gave a peer to peer report that was impeccably professional and quite informative and extraordinarily impressive to myself, the charge nurse and also caught the attention of the nursing supervisor and our Medical Director. After the crew left the Medical Director stated that he had never heard that thorough of a report given to a receiving institution regarding a patient.  He stated, “we need more health care professionals like that”.

Mansfield Center for NursingThank you again to all the staff at ASM for the continuing professional and excellent service provided to MCNR.  We truly appreciate all of you!

Regards,

Clinical Care Coordinator

Mansfield Center for Nursing and Rehabilitation

Cleared for Independent Dispatch: Aetna’s Joshua Pearson Completes Precepting Phase

Matt Campbell (L) and Joshua Pearson.

Matt Campbell (L) and Joshua Pearson.

HARTFORD –  As of December 19, 2015, Aetna’s Joshua Pearson has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

Josh started at Aetna in April of 2013 and graduated from the Paramedic Studies Program at Capital Community College. His preceptor was Paramedic and Field Supervisor Matt Campbell. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. Josh served in the United States Navy for four years.

As with all precepting phases at Aetna, Josh’s final approval came from Hartford Hospital after shadowing him and his preceptor in the field as they responded to emergency calls.

On behalf of the Aetna Family, we would like to wish Josh the best of luck and say we are very proud to have such skilled professionals on staff.

Stores, Emergency Personnel ‘Stuff A Truck’ To Help Families

South Windsor Toy DriveHARTFORD COURANT

by Quron Walker

Local first responders, along with Stop & Shop, 1739 Ellington Road, and Geissler’s Supermarket, 965 Sullivan Ave., held the annual “Stuff A Truck” event on Dec. 12 to gather money, food, and toys for South Windsor families in need.

The South Windsor Police Department partnered with the South Windsor Fire Department, and Ambulance Service of Manchester helped as well. The organizations worked together to collect food and toys at the locations.

Read the whole article here…

Nora Young, an EMT with Ambulance Service of Manchester, said she was happy with the turnout and with how residents support one another, as well.

“People always want to help their community out,” she said. “We just give them a place to do it.”

Words That Describe Us: Volume 69

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Fantastic.
  • Very satisfied with service.
  • Kind. Reassuring. I was diagnosed with T4 Fx – Broken Ribs & chest wall contusion – I am doing much better – Thank you so much for your care. (15-75390; M. Hoyt, R. Jones with Manchester Fire Rescue EMS).
  • Professionals.
  • Very courteous and efficient.
  • Professional.
  • Wonderful, professional teamwork. (15-82319; R. Bochman, K. Twohig with East Hartford Fire Department).
  • Kind.
  • Courteous and friendly.
  • Excellent! Thank you very much!
  • Professionalism, great crew.
  • Kind and caring.
  • I could not have asked for anyone nicer than the ones that took care of me. Absolutely the nicest, caring and talented beyond words. They were reassuring and made me very comfortable. Everyone was really impressed with the quickness of the service. Thank you all so much. (15-83478; M. Tuttle, R. Fross).
  • Everyone was caring + professional. No one overwhelmed our daughter. They eased their way into her “space” and made her feel comfortable by talking about Frozen + all the purple she was wearing. J  (15-85347; R. Bilodeau, S. Boutot).
  • Excellent service.
  • Great.
  • Best ever.
  • Professional.
  • The service was excellent and I was treated very well. (15-82357; J. Rodriguez, B. Gregorieff).
  • These people were just great! (15-83135; R. O’Neill, M. Khan).
  • Skilled and compassionate.
  • Compassionate + efficient. Being my first ambulance experience, if ever I should need your service in the future I would feel confident I would get excellent care. (15-85431; T. Wain, J. Barletta).

‘Stuff a Truck’ toy, food drive set

(Photo courtesy of South Windsor Police Department)

(Photo courtesy of South Windsor Police Department)

Emergency services personnel will be at both stores receiving toys, clothing, food, and cash donations from 9 a.m. to 3 p.m.

Toys should be new and unwrapped.

Read full article here…

 

Aetna’s Matt Campbell Promoted to Field Supervisor

Matt Campbell AHARTFORD — On December 4, 2015 Aetna’s Matt Campbell was promoted to the position of Field Supervisor.

According to Matt, “I have been with Aetna Ambulance since September 2011 and have enjoyed every day coming to work since.  I have been in EMS since 2007 and have not looked back. I started out my career in Boston at a private service. When I realized that I love this job and wanted to become a Paramedic, I enrolled in Paramedic classes at Comprehensive Medical Teaching Institute (CMTI).

“When I was in school I met my wife while she was attending college in Boston. We now have a family that is growing very fast. My wife and I have a two year old boy and are now expecting twin girls. I have been a Paramedic for over six years now. I became a preceptor for Aetna in early 2012. I am very exited to work with all my colleagues in my new position as Field Supervisor. Aetna is in a true fashion is a family; we stick side-by-side and work day-by-day together. I work with the highest level of professionals In the business every day.  I want to thank all of my Aetna family for all of your support. Let’s wish and hope for further success in our careers together.”

On behalf of the Aetna family we would like to congratulate Matt on his promotion and look forward to great things from him.

Words That Describe Us: Volume 68

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • E. Thepsiri and J. Basora were 2 outstanding EMS providers. My two “Top Guns”. (15-78017).
  • Fantastic and thank you.
  • Professional.
  • Your ambulance + crew took good care of me.
  • Very efficient and caring. Appreciated the teamwork. Very fortunate to have this excellent service. The response was appreciated.
  • Caring + professional.
  • Very thankful and grateful for your service! Hoping we won’t need you again. As a former EMT – al crewmembers worked as a team. I felt the EMS person from EH was very professional and took charge. (15-71526; T. Armas, C. Heitman with East Hartford Fire Department).
  • Very caring and helpful.
  • Compassion! I was terrified not being able to breat and they immediately took over and made me feel a bit more at ease. Very professional but comforting!! Thank you all!! (15-72772; M. Tuttle, J. Startup with Manchester Fire Rescue EMS).
  • Exceptional.
  • Very professional, knowledgeable + caring.
  • Very professional and caring.
  • The crew was very professional. Couldn’t ask for better. (15-78310; G. Kendall, R. McDonald).
  • Very professional.
  • They were very helpful! Thank you for being there!
  • Efficient.
  • Professional x 4.
  • Excellent!
  • Awesome crew!
  • Very attentive.
  • Crew was very pleasant, knowledgable. I was very impressed with their service. (15-79633; W. Schnepp, M. Kleza).
  • They performed in a very professional way.
  • Friendly – eased my fears.
  • Comfortable to be taken care of by.

Another Good Year For Emergency Of Hunger Food Drive

HARTFORD COURANT

By Jesse Leavenworth

MANCHESTER — Donations to the Emergency of Hunger Food Drive show the region’s generosity has not diminished.

Police, firefighters, emergency medical providers and other volunteers gathered food and other gifts over the past two weekends at supermarkets in Manchester, Rocky Hill, South Windsor, Vernon and Windsor.

Estimated totals were: 26,000 food and personal care items; $23,000 in cash, checks and gift cards; and 870 turkeys and hams, organizer Dave Skoczulek of Ambulance Service of Manchester said Tuesday.

Total donations for the seven years that first responders have run the drive are 210,000 food and personal care items, $143,000 in cash, checks and gift cards and over 6,000 turkeys and hams. Read the whole story here….

Little Manchester Road Race Nets Big Food Drive Gain

Little Road Race Food Drive CMANCHESTER — On November 21, 2015 the Little Manchester Road Race (LMRR) for children, a precursor to the Thanksgiving Day race, asked that each runner bring a non-perishable food item for donation.

Those items were ultimately transported  and donated to MACC Charities food bank in Manchester to coincide with the ‘Emergency of Hunger’ Food Drive being run in six towns over the weekend.

The LMRR component of the food drive was a huge success, bringing in over 1300 non-perishable food items for those in need. Pictures of the haul being loaded into an ASM ambulance are attached here, courtesy of Stephanie Boutot and Russell Jones.