ASM’s Alpha Five: Volume 8: Praise for Dave White

Dave White A

ASM’s Dave White

SOMERS — In February 2015 ASM received a letter from Somers Fire Department President Timothy Percoski praising and thanking Dave White, one of ASM’s Johnson Medics, for his service to the Department and the area. ASM’s Johnson Medic, also known as Alpha 5, works in partnership with Somers Fire Department, Stafford Ambulance and is stationed at Johnson Memorial Medical Center.

Among the two page letter, President Percoski praises Dave’s commitment and his presentation at a January drill. “Dave accepted this opportunity enthusiastically, and was eager to help not only the members in Somers, but his colleagues out of ASM….Every single member of our group had a takeaway from the training, as was shared with me after the fact by our members.”

Somers Fire DepartmentFurther, “His presentation was that of partnership and camaraderie, and that was arguably the greatest takeaway of the night. Dave White is a great asset, not only to ASM, but also to the Somers Fire Department and the people of Somers that he aids when needed.”

On behalf of ASM, we are enormously proud of Dave and all of our Johnson Medics and of our longstanding partnership with Somers Fire Department and its dedicated and talented staff. 

Words That Describe Us: Volume 48

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  •  “Caring” Excellent Care. My 1st Ambulance “ride” in my 74 years! “Outstanding” (14-109079; R. Fross, J. Rassmussen).
  • Professional, gentle and kind.
  • Everything was perfect! (14-105492; E. Dombroskas, S. Howard).
  • Great.
  • Efficient. They took my complaint serious(ly) and did the questioning in the ambulance. They wasted no time in getting me to the ER. Best experience my family has been through. Thank you! (14-108887; D. Noyes, A. Selko).
  • Both very friendly and professional. (14-101010; H. Mendes, R. Houser).
  • Patient.
  • Excellent, prompt, professional service. Thanks. (14-108399; R. Buechele, M. Kleza).
  • Friendly and caring on way to hospital.
  • Caring and reassuring. Very kind and calm. The [EMS Provider] riding with me [M. Tuttle] was very knowledgeable and told me what he thought it was and he was correct. (14-109247; M. Tuttle, R. Fross).
  • Kind
  • Reliable.
  • Prompt, kind + professional.
  • They were great.
  • Pleasant + Professional.
  • Professional, kind and caring.
  • Caring x 4.
  • “Brilliant”
  • Awesome!
  • Good.
  • Very professional.
  • The lead paramedic was great & kept me informed and calm through the whole process. A big “Thank You” to him. (14-108998; D. Kemp, S. Finnigan).
  • Thoroughly professional, but comforting + caring. (14-106928; P. Ryzak, E. Grey).
  • Concerned and thoughtful.
  • Outstanding.
  • Very professional + caring when taking care of my son.
  • Very professional, caring, understanding. (14-108287; C. Haag, S. Yenco).
  • Excellent.

Words That Describe Us: Volume 47

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Very professional.
  • Polite and professional.
  • Professional x 1.
  • Excellent x 2.
  • Calming for everyone (14-108107; S. Crittenden, R Fraley).
  • I had confidence that my mom was going to be transported to Manchester Memorial Hospital in a competent and professional manner.
  • Knowledgeable, efficient, professional + caring. (14-102310; G. Geres, C. LaChance).
  • Great.
  • The ambulance crew was very professional. Great job! Thanks.
  • Professional + kind.
  • Involved.
  • Thorough, professional + prompt.
  • Professional and private. I have worked with this crew before. They were professional and understanding. (14-84727; J. Bak, S. Yenco with East Hartford Fire Department).
  • Kind.
  • Excellent, professional, caring.
  • I found [Patient Name] unresponsive (dead) on couch. EMT/Fire Dept arrived quickly – zapped him a few times + brought him back to life. He traveled in ambulance w/ medics so I can’t (nor he) comment on the ride! Thank you! (14-101802; M. Guertin, K. Twohig with East Hartford Fire Department).
  • Your medics were “wonderful”!! (14-105703; M. Karr, S. Jachym).
  • Above + beyond care – Anticipating my needs + safety! (14-105880; M. Tuttle, R. Fross).
  • Excellent.
  • Friendly + helpful.
  • 1st class
  • Very professional and courteous!
  • Very good with caring for my kids’ anxiety w/ the situation. (14-108718; E. Dombroskas, P. Piotrowski).
  • Professional x 7.
  • Difficult job well handled.
  • Excellent. Great Job.

Meet the Newest Members of the Team: ASM Hires Five

MANCHESTER — On February 4, 2015 five EMTs were added to the ASM team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Tiffany Armas:     FULL TIME, EMT. My name is Tiffany and I’m 23 years old.  I was born in Caracas, Venezuela and moved here when I was ten.  I graduated from UCONN in May with a B.S. in Allied Health and a minor in Biology.  I currently work per diem at the UCONN Student Health Services Laboratory and I’m trained in phlebotomy.  I love working in the medical field and am super excited to be involved in emergency care.  In my spare time I like to cook, practice yoga, and anything involving being outdoors.  I’m also trying to teach myself Portuguese and after that, hopefully another language.  I love traveling and learning about different cultures and hope to one day be able to volunteer around the US as well as the rest of the world as a doctor to help communities in need.

Cheryl Everest:    FULL TIME, EMT. My name is Cheryl Everest I am 23 years old and currently live in Simsbury. I take great pride in helping people everyday in our community. I took my  EMT course three years ago and almost instantly fell in love with EMS. I recently graduated from Tunxis Community College with my associates. In my spare time I like to hike with my dog and spend time with my horses. I also volunteer with Simsbury Ambulance. I could not be more pleased to be able to turn my EMS passion into a career with ASM. I plan to further my career in emergency medical a services and become a paramedic.

Patrick Gleason:    FULL TIME, EMT. My name is Patrick Gleason, I am 43 years old and l live in Manchester, CT. At age 18 I joined the Army and served four years active duty with the 25th Infantry Division.  I assumed the duties of squad leader and particularly enjoyed the time I spent at Combat Life Saver School.  I went on to work as a Regional Director and Project Manager in the business world but always yearned to acquire an occupation in the medical field.  In 2014 I completed an EMT course at Code One in East Hartford and obtained my license. I love to learn new things and am looking forward to a more meaningful career by making a difference in the lives of those I serve as an EMT.  The experience I will gain in the field as an EMT will help to prepare me for my ultimate goal of becoming a Paramedic. I spend my free time with my wife and two kids, attend and volunteer at our church and am assistant coach for basketball at the kids school.  I am excited and grateful for this new opportunity.

Bianca Krzynowek:    FULL TIME, EMT. My name is Bianca Krzynowek. I am 21 years old. I was raised and currently reside in the small town of Somers, Connecticut. I am a volunteer member of the Somers Fire Department. Growing up in a small agricultural town allowed me to dedicate most of my childhood to being on the farm and working with cows and horses. I currently own two horses named Bailey and Abe. When I am not working, I spend all of my time taking care of them and competing. I also enjoy working out at the gym, running and hiking, working on my truck, riding dirt bikes, kayaking, fishing, playing guitar and, snowboarding. After high school, I decided to pursue an associates degree in criminal justice from Asnuntuck Community College. Someday, I hope to become a police officer, like my father. My dad is my hero. Every time I get on an ambulance with a patient I strive to treat people the way he does; with compassion and respect. My father is the person that originally got me into EMS work and has always been a fantastic role model. I am really excited to be a member of this wonderful company and I can’t wait to begin my work with ASM.

Jonathan Sanchez:     FULL TIME, EMT. My name is Jonathan Sanchez and I am 22 years old and from New Britain, CT. I graduated from Tunxis Community College with an Associate’s Degree in Criminal Justice. My career goal is to become a police officer and to do the best I can to support the communities and the laws in place. In 2012 I got my first job at St. Francis Hospital & Medical Center as a transportation tech. With this job I became exposed to the hospital environment and was intrigued by the hospital environment and how much health care providers make a difference in the people they help. That’s when I decided to become an EMT. I obtained my certification last year and since July I have had the pleasure to work in the Emergency Room as an ER Technician which is basically an EMT within the ER. I have seen many different types of patients, from basic toe pain to cardiac arrests. I have done all types of different jobs and procedures within the ER and I love the fact that I get to actually help people out when they are in need and potentially help save a life. I look forward to working with the ASM crew and learning new things and incorporate what I already know on the road. I look forward to the future with the ambulance service and hope to take what I have learned and incorporate that in my career later on in life!

Words That Describe Us: Volume 46

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Outstanding! Thank you!
  • Professional, provided clear analysis of the situation. (14-98987; R. O’Neil, M. Kleza).
  • Caring professionals. May very well saved my life – provided excellent, timely care. My thanks to the team who were so considerate especially on Thanksgiving Day. (14-101886; R. O’Neil, M. Kleza, K. King).
  • Work very well together!
  • A great experience overall.
  • Excellent, very considerate.
  • In good hand[s]
  • The crew was excellent
  • Courteous, caring, treated with dignity. (14-104270; T. Oliver, S. Meckel with Manchester Fire Rescue EMS).
  • Cordial + caring.
  • Courteous, kind + professional. Very serious medical workers. (14-104171; T. Cote, L. McHugh with East Hartford Fire Department).
  • Professional, Personable, Empathetic. (14-103960; A. Gomme, L. Slebodnick).
  • All in all very courteous + professional.
  • As a veteran at ambulance rides – ONE OF THE BEST! (14-100555; J. Bak, N. Raiola).
  • Courteous, efficient, capable. (14-103131; E. Sheils, S. Boutot).
  • Good.
  • I would recommend your service to others.
  • Caring + calming.
  • Professional
  • Very caring.
  • They did a superb job; really professional.
  • Professional, empathetic & non-judgmental. (14-105968; M. Tuttle, R. Fross).
  • Friendly, calm, responsive. (14-106114; M. Tuttle, M. Khan).
  • Excellent service!
  • Very professional + courteous + beyond – put me at ease – even looked in on me (at ER) at end of day! (14-105672; D. Noyes, R. Dunn).
  • Professional, kind + caring.
  • Was most satisfied.
  • Very ppt. + professional.
  • Caring + professional.

Words That Describe Us: Volume 45

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Courteous and professional.
  • Kind, caring, professional.
  • Caring/kind
  • Caring, personable men.
  • Caring.
  • Caring, efficient, professional.
  • Very reliable/friendly.
  • Very good.
  • Extremely professional and attentive.
  • Very professional.
  • Professional and kind.
  • Professional/caring.
  • First time in an ambulance, and it was excellent.
  • Very pleased with service from start to finish and please thank J. for stopping by to see me later that morning in the ED. (14-100715; J. Rasmussen, J. Hornish).
  • Professional x 5.
  • The crew was great and very understanding. Made me feel comfortable. Made my ride more comfortable. And I felt care for. Thank you. (14-100716; J. Platero, J. Shapiro).
  • Caring.
  • Excellent x 2.
  • Caring.
  • Efficient/Compassionate.
  • Very professional and caring x 2.
  • Very professional and confident. Thank you.
  • Very good.
  • Caring and considerate.
  • Very professional.
  • Quick to respond.
  • Well trained; excellent service, good handoff at ER. (14-103678; K. Stock, R. Mara).

Words That Describe Us: Volume 44

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Excellent!
  • Very respectable to everyone.
  • Very knowledgeable.
  • Prompt, courteous and efficient. (14-96899; J. Rasmussen, J. Hornish).
  • Very compassionate, comforting and professional. Karen was excellent & calming during my crisis. She is an excellent asset to this company! (14-96660; K. Teixeira, R. Anderson).
  • Very good.
  • Awesome.
  • Great.
  • Excellent.
  • G + N were a great comfort, help + reassurance to me. (14-96565; G. Geres, N. Raiola).
  • The crewmembers were kind.
  • Very good – That’s two words.
  • Very skilled and kind.
  • Great x 4.
  • Exceptional. The two EMT’s made this very scary situation a manageable problem for me. They were two “Professionals” Thank you! (14-28539; D. Kemp, T. Whalen).
  • Very pleasant and caring.
  • Caring, professional, careful.
  • Consistently top-notch through the years.
  • Very kind and courteous. Seemed to really care about the patient and her well being.
  • Very professional!
  • Professional.
  • Friendly, helpful, efficient (14-85817; M. Osborne, J. Rassmussen).
  • Excellent! They were great. Thank you – I don’t remember the woman’s name. She was great! The best!!! Thank you! I appreciate her skill, kindness and professionalism in our time of need. (14-94920; G. Geres, E. Vaughn).
  • Good crew.
  • Prompt – Reassuring to patient + family. (14-98122; S. Lowe and Rocky Hill Volunteer Ambulance).
  • The woman who brought my dad home was so wonderful – provided contact information and hugs. (14-99437; D. Achilli, A. Adams).

Connecticut State Police, Aetna and ASM Toy Drive for CCMC – Event Wrap-up

HARTFORD — On December 22, 2014 a dozen Connecticut State Police cruisers, ambulances from Aetna and ASM and a UHaul full of donated toys convoyed from Troop H to Connecticut Childcare’s Medical Center. Over the course of the last four days, team of Troopers and members of the Aetna and ASM families joined together for the 18th annual effort.

According to Connecticut Children’s President Marty Gavin, thus far the Toy Drive has brought in $220,000 and a half million toys. Last year alone $18,000 and three UHaul trucks full of toys were donated. Each year enough toys are brought in to give a toy to each of the 59,000 children seen at all of CCMC’s locations. Enough even to give a toy to any siblings that accompany the child on their visit.

This year, Aetna and ASM contributed 216 hours to the effort. We are extraordinarily proud to take part and to be team members with CCMC and the State Police. 

Stuff-a-Truck in South Windsor a Success

South Windsor Touch a Truck ASM

ASM’s Mandi-Lynn Guertin and Cody Lemire.

SOUTH WINDSOR — ASM had the fortunate opportunity to work alongside several agencies including South Windsor Police and South Windsor Fire Department as part of a holiday Stuff-A-Truck event. The following is a note from Adult and Senior Services regarding the success of the event:

I wanted to say a big thank you to you and all of the staff and volunteers who have helped us this holiday season! The Food and Fuel Bank is going to be set for several months to come thanks to the generosity of time the volunteers and staff gave to the cause.

The community is extremely generous, and you all made it easier for them to donate by being stationed at both grocery stores before Thanksgiving and yesterday as well. The monetary donations will help several families with oil during this cold season. And of course the toys will go to very excited children on Christmas day! It doesn’t get any better than that!

I would love it if you can pass along our thanks, from the entire Human Services Department, for your commitment to helping your neighbors. It so greatly appreciated!

Yesterday’s total was just under $2000 in cash, $85 in gift cards, countless bags and boxes of food and dozens and dozens of toys! In November, the monetary donations were almost $4,000 in addition to all the food!

May you all enjoy this holiday season knowing you brightened the days of so many!

Andrea

Director of Adult and Senior Services

Human Services Department

Town of South Windsor

Snow Queen to join ‘Stuff a Truck’ event

Snow QueenJOURNAL INQUIRER

SOUTH WINDSOR — The Police Department, the Fire Department, and Ambulance Service of Manchester will hold a “Stuff a Truck” food and toy drive, which will include a special guest character actor.

The event will take place from 9 a.m. to 3 p.m. Saturday, Dec. 13, at Stop & Shop, 1739 Ellington Road, and at Geissler’s Supermarket, 965 Sullivan Ave.

Organizers are looking for new, unwrapped gifts, including clothing, toys, gift cards, and food.

The donations will benefit local families in need during the holiday season.

“Anything that people can do to make these families’ and children’s holidays a little better is much appreciated,” South Windsor Police Lt. Scott Custer said.

The Snow Queen, from www.Onceuponafairytalect.com will join volunteers in collecting donations and also will be available for pictures.

For more information, contact Officer James Nicoletta at 860-648-6256, or at james.nicoletta@southwindsor.org.

Words That Describe Us: Volume 43

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Kind, skilled. Thanks so much!
  • The EMTs that came were great. They not only took me seriously they had my anxiety under check. I felt as though I was the only person that needed their help. (14-90435; M. Weller, K. Mathiau).
  • Professional. Well trained.
  • Wonderful.
  • Fabulous.
  • Attentive.
  • Very responsive, professional, comforting. (14-92443; S. Crittenden, E. Vaughn with East Hartford Fire Department).
  • Very skilled + professional.
  • Calm, friendly.
  • Excellent.
  • Great crew, both professional yet sensitive. (14-93666; V. Maston, J. Lentini).
  • Very professional x 2.
  • The paramedics were so nice + comforting + personable. (14-93612; M. Osborne, R. Buechele with East Hartford Fire Department).
  • Professional and courteous.
  • Friendly + caring.
  • Fantastic.
  • Wonderful.
  • It was a smooth and fast ride. I am so grateful.
  • Outstanding.
  • I’m very happy, impressed how my mom was treated (14-90614; C. LaChance, G. Geres).
  • Very helpful.
  • Great.
  • Very thorough.
  • Your men were good guys.
  • Very professional and caring.
  • Very caring and helpful.

Public Service Announcement on EMS Use of Lights and Siren

Courtesy of MONOC this Public Service Announcement (PSA) discusses the use of emergency lights and siren in EMS response and its impact on the public policy and the public’s best interest.

Aetna and ASM support the judicious use of lights and siren and industry best practices in regards to “hot” and “cold” responses.

Words That Describe Us: Volume 42

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Excellent.
  • My son (13 years old) shared that the crew made him feel comfortable, even making him laugh. (14-87784; K. Baker, K. Beaulieu).
  • Very friendly & comforting.
  • Wonderful. They cared. I felt safe.
  • Professional + compassionate.
  • Great.
  • Friendly & professional.
  • Professional and considerate.
  • Skilled and professional.
  • Impressed and so appreciative of the service! The paramedic was highly professional and informative. I’ve already spoken positively of my experience to others! (14-91352; M. Buerk, L. McHugh with Manchester Fire Rescue EMS).
  • Very cared for. Professionally cared for. Hope to call this company again if needed. (14-91552; M. Traber, R. Buechele).
  • Friendly and caring. (Know what they were doing!!) (14-91173; S. Lowe with Rocky Hill Volunteer Ambulance).
  • Professional, expertise + very calming effect once in their care. Your Aetna folks are the BEST! (14-90924; J. D’Albero, B. Chase).
  • Excellent.
  • Compassionate.
  • Professional.
  • Understanding.
  • Good service.
  • Professional x 6.
  • Very very good to me.
  • Quiet, calm and in control. (14-90156; S. Parent, T. LaChappelle).
  • Excellent. Great job.
  • Quick and efficient. We were treated well.
  • The EMT/Paramedic were a great team, extremely professional and helpful. The EMT was so nice he actually went back into the office to retrieve my belongings. I am so grateful for the great service and care they provided. Thank you so much. I can’t thank you enough. (14-91630; S. Allen, K. King).

Regional Food Drive – Another “Excellent” Year

hc-manchester-hunger-results-1126-20141125-001HARTFORD COURANT

Delivering donated food to the MACC Charities pantry recently are, left to right, Sean Gregg of Ambulance Service of Manchester, Rotary Club members Ana Ramos and Marty Fins and MACC Executive Director Beth Stafford. (Rick Lawrence).

By Jesse Leavenworth

NOVEMBER 25, 2014, 1:27 PM

Read the full, original article here…

The Emergency of Hunger drive collected nearly 40,000 food items, an outpouring of generosity that an organizer characterized as “excellent” and a good gauge of citizens’ holiday spirit.

The regional collection by police, fire and emergency medical agencies and Rotary Club members benefits food pantries in Manchester, Vernon, South Windsor, Rocky Hill and Windsor.

Conducted over the past two weekends,the drive took in 39,956 food items, $23,839.80 in cash, checks and gift cards and 788 turkeys, organizer Dave Skoczulek of Ambulance Service of Manchester said Tuesday.

“It was an excellent year, once again surpassing our expectations,” Skoczulek said.
Collections in each town go to pantries that serve those towns. The drive provides a big lift to pantry stocks, not just for the holidays, but sometimes extending into February, pantry
representatives said. Organizers said the need has not diminished since the first drive in 2009.

The drive’s six ­year totals, which Skoczulek reported Tuesday, were 186,956 food items, $120,025.80 in cash, checks and gift cards and 5,498 turkeys.