Words That Describe Us: Volume 39

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Comforting!
  • First time in ambulance…very good.
  • Very capable.
  • Caring and professional.
  • Caring.
  • Compassionate!
  • Excellent. I felt very reassured.
  • Highly professional and caring. (14-78770; S. Whalen, N. Foran).
  • Very skilled and holistic approach. Great people you sent. (14-77937; M. Karr, A. Kramer).
  • Knowledgeable, calming.
  • Very good!
  • Professional and patient. Thank you! (14-78993; D. Slomcinsky, M. Kleza).
  • Very compassionate.
  • Very professional
  • Sensitive, caring and kind. (14-80025; G. Geres, C. LaChance).
  • Excellent care.
  • They were all very nice and helpful. (14-80745; R. O’Neil, J. Rassmussen).
  • Very responsible and informative. Also assisted my husband who is legally blind so he could come along in the ambulance and help with information. (14-75510; J. Duval, S. Gregg).
  • Very caring.
  • Outstanding + very professional! (14-74387; K. Baker, A. Cichy with Manchester Fire Rescue EMS).
  • Skilled, professional, friendly, considerate, reassuring. (14-81291; K. Stock, T. Halligan).
  • Very happy they were here.
  • Wonderful and very caring.
  • Quick and efficient.

Words That Describe Us: Volume 38

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Comforting.
  • My thanks to the crew!
  • Very professional.
  • Great experience. Guys were amazing!
  • Comforting.
  • Caring.
  • The crew was friendly and caring. I was really flustered by the car accident and couldn’t even tell if I was hurt. The crew took the needed precautions and had me comfortable and laughing on the way to MMH. (14-76252; E. Vaughn, D. Hammett with Manchester Fire Rescue EMS).
  • Excellent x 7.
  • Very professional, knowledgeable, caring.
  • Crew was very nice and comforting.
  • EMTs were very professional.
  • Very professional. I cannot thank you team enough for the excellent care that they provided. (14-79209; S. Thompson, J. Bissell with East Hartford Fire Department).
  • Proficient!
  • Very caring + attentive to the fact that I was in extreme pain.
  • Having been hit head-on by another vehicle, the ambulance crew were so kind + reassuring, stating that I could never be replaced whereas a car could be + I certainly agreed. Thank you for your good care. (14-78261; M. Pacheco, A. Selko).
  • Professional, well-mannered, courteous. (14-79192; K. Russell, B. Langan).
  • Timely, skilled and compassionate. (14-77929; S. Howard, T. Dombroskas).
  • Excellent paramedic. (14-78869; T. LaChappelle).
  • The crew was very patient.
  • Well trained.
  • Very knowledgeable and courteous. Your people are very professional. (14-80073; T. Dombroskas, S. Howard).

Words That Describe Us: Volume 37

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Extremely caring – Persistent in showing Pt the seriousness of problem. EXCELLENT TEAM!!! VERY professional. (14-48664; R. O’Neil, B. Mathiau).
  • Extremely empathetic! Thank you so much! The two responders stayed with me at Hartford Hospital until hospital staff took over. I really appreciate their attentiveness. (14-70886; M. Levasseur, R. Anderson).
  • Professional, kind and caring!
  • Friendly.
  • Professional, caring.
  • Good.
  • Friendly and professional.
  • The EMT staff was professional and caring. (14-73254; M. Carter, R. Mara).
  • Exceptional.
  • Highly capable. (14-72855; M. Karr, S. Jachym).
  • Professional + caring + prompt.
  • Kept me at ease.
  • Professional + caring.
  • Very nice.
  • Beautiful + nice.
  • Caring + professional “lifesavers” (14-72992; V. Maston, N. Raiola).
  •  Excellent service.
  • Awesome!
  • The crew was very professional. Great service. Great job guys, thank you. (14-74790; D. White, S. Norton with East Hartford Fire Department).
  • Professional x 6.
  • Very good care.
  • The paramedic went the extra mile for me…thank him for me please! (14-76531; R. Bilodeau, J. Hornish).
  • The paramedic was great and caring! The paramedic listened to me about what was going on with my baby. She didn’t just look at what my daughter was doing or just what her vitals were showing…she actually cared and made me feel at ease…about what was happening to my baby. (14-74530; S. Allen, D. Tedeschi).
  • Attentive.
  • Professional while being personable to relieve & calm nerves. (14-74091; S. Thompson, R. Fross).
  • Fantastic.

2014 Mercedes Sprinter Ambulance Arrives at Aetna and ASM

2014 Mercedes Sprinter Ambulance AMANCHESTER — On September 26, 2014 the first 2014 Mercedes Sprinter Ambulance arrived at Aetna’s fleet maintenance area at ASM from American Emergency Vehicles in North Carolina.

According to Car and Driver magazine, “The Sprinter’s most visible change is its front-end styling, which adopts Mercedes’ smaller, Renault-based, Euro-only Citan van’s flashier look. The grille is more upright than before, and gets Benz’s latest take on its signature three-slat design. A new pair of headlights flanks the grille, and features the same eyebrow-like (LED!) turn indicators that have proliferated throughout the Mercedes lineup. A fresh hood accommodates the new fascia and headlights, and it sits higher than before. Inside, there are new seat covers and upholstery, the steering wheel is thicker, and higher-spec models even get chrome air vent surrounds.”

The most distinctive change thus far for the 2014 ambulance model is the new style light bar.

As of April 2014, all Ford ambulances (except for the bariatric units) had been rotated out of service and replaced with Mercedes (or Dodge-marked Mercedes) Sprinter ambulances. The unmarked 2014 ambulance will soon be sent out to receive the high-visibility Battenburg markings, rear chevrons and company logos. Operating fuel-efficient, safe and modern Sprinter ambulances is part of Aetna and ASM’s continued commitment to the communities we serve.

Visiting and Accessing the Ambulance Service of Manchester’s Main Office

As the renovation of ASM’s main office comes to a close with only a couple of details left to finish, means for accessing, visiting and conducting business at ASM’s Main Office have changed. We are a 24-hour operation and as such the building itself is always staffed. However, staff members are not always accessible and you should not expect to speak with dispatch or administrative staff after-hours. The rear billing office and dispatch center doors are locked and accessible only by employees with key fob access.

If you are coming to visit us, please read the following instructions:

  1. If you are having a medical emergency, call 9-1-1.
  2. Business and billing inquiries, deliveries, visitors, guests, those taking EMS or other classes or attending meetings or to drop off employment applications: Such routine business should be conducted Monday through Friday 7AM to 4PM whenever possible. Please enter under the blue awning marked Main Entrance on the south side of the building and speak with a member of the office staff. If this door is locked there are no staff members currently in the building to assist with billing or business inquiries.
  3. Field Interns and Observers: If you are doing ride time (also known as a ride along, field internship, job shadow, etc.), during regular business hours, enter under the blue awning marked Dispatch in the rear of the building and pick up the red phone in the lobby to speak with a dispatcher.
  4. After hours and on weekends or on any occasion where you find all exterior doors to be locked, please call (860) 649-8900 to speak with the dispatcher. It is more effective to make this call than to knock on or pull locked doors.
  5. We are at your service, however the safety and security of all of our employees is of the utmost importance. Please take this into consideration.

Renovation and Expansion of ASM’s “10-1″: Volume 18

MANCHESTER — Additions and renovations to the Ambulance Service of Manchester’s main headquarters, known to employees as “10-1,” continue. As of this writing:

  • The last remaining storage ‘cage’ in the ambulance bay has been demolished and the space is being utilized for nose-in parking for the two bariatric units.
  • Signage, awnings and planters are in place for the new main entrance and the dispatch entrance as pictured.

The next steps are re-configuring the main call-taking office, finishing carpeting certain spaces, constructing the hands-on training area and adding the awning to the new entrance.

The addition and renovation are part of ASM’s continued commitment and investment in the towns it serves.

Words That Describe Us: Volume 36

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Caring, Professional, Skilled. (14-54303; G. Desrosier, D. Rice).
  • Very courteous – helped me to relax. This was the best service I have ever received. (14-68682; R. O’Neil, J. Rasmussen, S. Yenco).
  • Very kind to my son. Thank you!
  • Professional, caring.
  • “In good hands”
  • Excellent service.
  • Terrific!
  • Prompt and very professional. (14-69860; R. Buechele, M. Makulis).
  • Very reassuring in a stressful situation. (14-70101; J. Traber, C. Haag).
  • Excellent crew.
  • Just a great job all around. Thank you so much for your prompt and courteous care. (14-57535; R. Bilodeau, C. Masslon with Manchester Fire Rescue EMS).
  • Caring.
  • Excellent.
  • Helpful, knowledgeable, and capable. (14-71133; S. Allen, S. Yenco).
  • Professional & Caring!!! Thank you so much! Both [EMS Providers] eased my fears and concerns during a very stressful and unnerving time! (14-72211; H. Mendes, R. Houser).
  • Professional x 2.
  • Very caring and professional people.
  • Great.
  • Very caring and comforting.
  • Very professional and caring. Great job! (14-71603; S. Thompson, J. Hornish).
  • Attentive to my needs. Both individuals with me in the ambulance helped me to relax and control the pain on the way to the hospital. (14-72077; R. Buechele, J. Lentini).
  • Awesome. Very professional at a very stressful time. Answered all my questions and made a smooth entry into the hospital. Wonderful group of people. (14-70347; M. Osborne, S. Parent).
  • [K. Russell] provided outstanding professional service.

Words That Describe Us: Volume 35

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Very caring.
  • Good.
  • Very prompt and courteous.
  • Fantastic.
  • Well trained and very efficient.
  • Very competent.
  • Excellent.
  • Very caring.
  • Well satisfied. Good guys.
  • Excellent service.
  • Very professional. Checked [up] on me in hospital emergency room. (14-63006; T. Allbee, M. Sparks with Town of Manchester Fire Rescue EMS).
  • Very professional x 3.
  • Clean and caring.
  • Professional and efficient.
  • Calm and reassuring.
  • Appreciated.
  • Efficient.
  • Exceptional. The Talbots have been friends with my parents since 1950. Roger and Irene are my godparents and I never knew about the hearses he drove. ASM has come a long way!
  • Both very nice and polite and talked with me all the way to the hospital.
  • Professional yet casual – not stressed at all! (14-66859; D. White, S. Norton, C. Masslon).
  • Excellent – Professional and courteous!
  • Good.
  • Great service.
  • Friendly.
  • Caring!
  • Excellent!
  • [EMS Providers] had great sense of humor. (14-53772; K. Baker, K. Beaulieu with East Hartford Fire Department).
  • Skilled and caring.
  • An excellent service.

Kudos from the Cath Lab: Volume 9

Aetna Paramedic receives Kudos from the Cath LabHARTFORD — During August 2014, ASM Paramedic Rachel Buechele and her partner Stephanie Boutot responded to a medical call in one of the towns ASM serves. The first EKG was indicative of a STEMI and Rachel wirelessly transmitted the 12-lead EKG to Saint Francis Hospital, activating their cardiac catherization lab from the field. (#14-73447)

“An incredible job by EMS with efficient recognition, treatment and early notification. St Francis Hospital and Medical Center is excited about the partnership we have with the ASM and Aetna staff. We are grateful for the teamwork displayed toward improving care for our STEMI patients, as well as others.”            – John Quinlavin, EMS Manager, Saint Francis Hospital and Medical Center.

Comments: Cath showed 100% Mid RCA Lesion which was opened and stented.

 

STEMI 2

 

Words That Describe Us: Volume 34

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • I can’t stress enough how great the ambulance crew was. (14-71121; A. Harkins, A. Ordway).
  • Great service.
  • Superb!
  • Efficient.
  • Caring x 2.
  • Satisfactory in all respects.
  • Skilled, efficient, kind, pleasant. (14-56850; G. Geres, K. King).
  • Careful and gentle.
  • Very professional.
  • Polite and concerned.
  • Caring and efficient. There was a student with the crew. She was introduced and I was asked if it was okay for her to participate in my care. Teaching was conducted [in a] professional manner. (14-51632; C. Chasse, N. Chasse).
  • Highly skilled.
  • Crew acted professionally.
  • Staff was very professional.
  • Professional; empathetic
  • Very good – I have had their services several times!
  • Professional & caring
  • Excellent, very caring and professional.
  • Excellent, knowledgeable, professional. Great crew, great service. (14-60309; V. Maston, N. Raiola).
  • Professional x 4.
  • Caring x 2.
  • Very good.
  • The whole crew [was] very pleasant and helpful. Thanks.
  • Excellent + Professional + knowledgeable. Very well done. (14-61341; R. Buechele, M. Holt responding with Manchester Fire Rescue EMS).
  • Very professional.
  • Comforting.
  • Outstanding.
  • Kind and excellent.
  • Very good.
  • Very comforting.
  • Professional x 13.

Kudos from the Cath Lab: Volume 8

Aetna Paramedic receives Kudos from the Cath LabHARTFORD — During August 2014, Aetna Paramedic Matthew Carter and his partner Kathryn Stewart, wirelessly transmitted a 12-lead EKG to Saint Francis Hospital, activating their cardiac catherization lab from the field.

“Another great job by your staff!! ”            – John Quinlavin, EMS Manager, Saint Francis Hospital and Medical Center.

Cath showed 100% LAD Lesion which was opened and stented.

STEMI Transmission 

ED Arrival 18:34 Sat
EKG Complete 18:37
Cath Lab Paged 18:17
Cath start 19:09
First PCI Time 19:17
Door to Balloon Time             43 Min
Mode of Arrival EMS Other EMS STEMI Alert Cath Lab Activated
EMS Agency Aetna Lifenet @ 18:13 Yes

Words That Describe Us: Volume 33

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Excellent.
  • Very professional.
  • Very professional. I’ve not had to use this type of service before so I’ve nothing to compare. However, I was beyond impressed when an IV can be put in without almost noticing it!
  • Compassionate professionals.
  • Outstanding people.
  • Great.
  • Very quick, efficient, pleasant. Made me relieved to be in good care. Lady who did my EKG etc was very efficient and I believe caught the problem that before had not been [caught]. (14-54068; R. Buechele, M. Sparks, C. Judge).
  • Caring and good at explaining what was going on. (14-54065; R. Balkun, D. Rice).
  • Professional x 3.
  • Dedicated, professional and knowledgeable. (14-53413; C. Ferguson, P. Kelley).
  • Excellent service! The ambulance rides like a truck and is uncomfortable. Very bumpy ride.
  • Professional. Thank you.
  • Very good.
  • Efficient. The EMTs had a tough job with me – I had a broken shoulder, they had to get me out of a tiny bathroom without further injury or pain and I think did an excellent overall job. (14-16235; M. Levasseur, R. Bilodeau).
  • Very caring, concerned and skilled. I felt totally helped and saved by the whole team that arrived. I don’t know what I would have done without them. (14-51246; J. Bush, D. Tedeschi responding with East Hartford Fire Department).
  • Excellent.
  • Outstanding job!
  • Nice to me.
  • Caring  Compassionate
  • The ambulance crew was excellent. (14-58696; R. O’Neil, S. Boutot).
  • Efficient, professional and friendly in a scary situation. (14-59545; M. Levasseur, R. Anderson with Manchester Fire Rescue EMS).
  • Dedicated, hard working, caring people. Especially Michael (handlebar mustache), a credit to your organization (presumably from East Hartford Fire Department) (14-60280; J. Bak, P. Kelley with East Hartford Fire Department).

High Praise for ASM’s Josh Traber and Tracy Luetjen

Ambulance Service of Manchester: Josh Traber

ASM’s Josh Traber

MANCHESTER — On August 10, 2014 ASM’s Josh Traber and Tracy Luetjen responded to a 911 call in one of the towns that ASM serves. One to two weeks after the transport the patient was randomly selected to receive a Patient Satisfaction Report.

The patient marked Strongly Agree for all 15 categories answered within the survey. When asked to use or word or phrase to describe the crew the patient wrote: Professional competent Life Savers!

The patient went on to write, “I credit the entire team from ASM with saving my life. I especially thank Josh for staying in command with a calm effective professional demeanor. I appreciate that he listened carefully to me and took action to east my discomfort. He kept me informed all the way through even though to most people it may have appeared that I was losing the ability to communicate due to the pain. My diagnosis was life threatening and I am thankful every minute for all the team did to get me to the emergency room quickly and safely.”

ASM's Tracy Luetjen

ASM’s Tracy Luetjen

The patient went on to say that in triage, “Tracy remained calm and was able to help keep me focused. By having a simple conversation I flet like he cared and he kept me from “panic mode.” I am grateful to be alive! Thank you Josh, thank you Tracy!”

-14-69358 (Information appears with permission).

Words That Describe Us: Volume 32

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Professional, courteous, considerate, caring and human! (14-44049; S. Crittenden, M. Khan).
  • Awesome.
  • Professional & very pleasant.
  • Caring x 2.
  • Reassuring.
  • Compassionate.
  • Efficient.
  • Very caring. All 4 of the responders were calm, kind and so helpful. My son was in great hands as the patient as were my daughter and I also.
  • The crew was professional and very calming. (14-47322; M. Buerk, J. Krajewski responding with Manchester Fire Rescue EMS).
  • Very professional x 2.
  • Compassionate and efficient. Well trained. (14-47200; E. Sheils, D. Pozniak).
  • Highly professional – They saved my life. Thank you! (14-48389; M. Osborne, M. Sparks).
  • Prompt, professional, courteous (14-63998; M. Osborne, S. Parent).
  • The ambulance staff were very helpful and kind. Thank you! (14-47902; G. Desrosier, M. Sparks).
  • EMT very professional.
  • Caring, professional.
  • Excellent, knowledgeable, professional (14-65434; R. Bilodeau, R. Fross).
  • I was very impressed with the whole crew! I had fallen and couldn’t have got up by myself (14-65831; T. Oliver, T. Luetjen).
  • As good as it gets. (14-66424; R. O’Neil, J. Rasmussen, H. Carl).
  • Professional and pleasant. (14-65995; K. Goulet, A. Ordway).
  • Amazing. We always use and trust ASM. Very compassionate. (14-65191; D. Slomcinsky, B. Langan).
  • Competent.
  • Very professional and caring! (14-57104; T. Marshall and B. Langan with Coventry Volunteer Fire Association).
  • Qualified.
  • The services were excellent and professional. (14-66112; D. Noyes, T. Whalen).
  • Very caring and professional. (14-66749; M. Pacheco, J. McKenna).

Meet the Newest Members of the ASM Team: ASM Hires Five

MANCHESTER — On July 31, 2014, five EMTs were added to the ASM team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Tom Carey:   FULL TIME, EMT. My name is Thomas Carey and I am 22 years old. I lived in East Hartford until I was 11 years old and then moved to South Windsor. I have always had a passion for helping others which is what drove me to public safety in the first place. Growing up I wanted to be everything a veterinarian, a zoo keeper, and even a paleontologist. Animals are one of my biggest passions in life. When I was in high school I was in a program called Kids N’ Critters, where we brought snakes, turtles, tortoises, lizards, toads, and frogs to elementary schools to teach children about the animals and what to do when they see one. I have handled all sorts of creatures, from snakes that are larger than I am to even alligators. I wanted to become a police officer for the ASPCA to protect animal rights, and that’s when I began my education into criminal justice at Manchester Community College. I also joined the South Windsor Fire Department and realized how much I enjoyed being a fireman. Since my membership I have completed Fire 1, Fire 2, and have been chosen to be a member of the departments Rescue Squad. My career choice had changed and now I want to become a Career Firefighter. So now here I am a member of ASM and I couldn’t be happier to be working in a field that I want to be in. Although the job will take up much of my time I am still looking into volunteering at an animal shelter of some kind as well as being involved in the fire service.

Jeff Hornish:  FULL TIME, EMT. My name is Jeff Hornish.  I am 55 years old and live in South Windsor. I have a daughter who is an EMT and works at St Francis Hospital’s ED as a tech, and a three year old grandson (who calls me “B”).  Born and raised in South Windsor, I enjoy camping and hiking.  I went through a number of jobs until I found my career in EMS. I started as an EMT with the South Windsor Ambulance Corps on 8/8/2001.  Over the years I’ve had many pleasant experiences working with ASM employees on intercept calls.  I am very happy to be able to continue my EMS career working with those same people.  I am very impressed by the professionalism and camaraderie here at ASM.  I also plan to advance my career by becoming a Paramedic at ASM.

Tom MacLean:   FULL TIME, EMT. Hello, my name is Tom MacLean, I’m 24 years old and live in Vernon CT. I graduated Xavier High School in Middletown CT and went on to study Business Administration at Fordham University in the Bronx, NY. I did some volunteer work in the Vernon Fire Department in High School and really enjoyed the experience as a whole. In college, I became very business-minded and stepped away from EMS for awhile, but always missed the passion I felt in providing a service that really helped people. After working in the insurance industry for a couple years after school, a great opportunity opened up for me to complete my EMT certification. I went for it, and could not be happier with my decision. Outside of work, I like hanging out with my two boxer dogs and just having a good time. I’m a big New York sports enthusiast, and have always been a life long Yankee and Jets fan. Recently, I’ve also gotten pretty big into boxing – I love the discipline and it’s a great work out. I look forward to working at ASM and can’t wait to get to know everyone.

Keith Ringuette:  FULL TIME, EMT. Hello my name is Keith Ringuette. I am 22 years old and I am from Eastford, CT. I recently graduated with my Bachelor’s Degree from the University of Connecticut in Allied Health Sciences and I’m excited to have a career in the job field I have been studying. Before UConn I attended Quinebaug Valley Community College where I graduated with Honors with my Associate’s Degree. I have lots of hobbies that include reading, playing videogames, and playing or watching any kind of sport. I obtained my EMT-B in 2012 after taking a course with Code One in East Hartford, CT. Both sides of my family have always been heavily involved in the medical field helping others, with their licensure ranging from LPN to Physician. I hope to continue my family’s legacy by getting experience as an EMT-B which will help me with my future goals of becoming a PA or nurse. If I were to get into graduate school I plan to join the military on scholarship so I can travel all over the world to open my horizons to the healthcare situations in other countries. My ultimate goal would be to become a PA in Orthopedic surgery aiding surgeons with surgical procedures.

Joey Startup:   FULL TIME, EMT. My name is Joey Startup and I live in East Hartford.  I come from a firefighter background in the CT Air National Guard.  I’ve served for about 11 years now and will retire at my 20 year mark. I’m proud to have served four tours.  About five years ago I started practicing as an EMT at the professional level working for a commercial service in Meriden for about four years before making the move to ASM.  I am currently attending school in MCC getting my prerequisites finished for a nursing career.  I have a dog named Sasha that is my life and is spoiled to death.  I am very excited to begin my career at ASM and get to know the ASM team.

Words That Describe Us: Volume 31

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Professional and caring. I have to commend the EMTs for their efforts and concern. (14-54475; T. Whalen, D. Noyes).
  • Team co-coordination and care – excellent and reassuring to both patient and family (14-53604; K. Baker, K. Beaulieu with Manchester Fire Rescue EMS).
  • Very helpful during a very difficult time + caring. You have a excellent staff! Thank you. (14-53200; M. Traber, M. Sparks).
  • As a complex medical patient I can be very difficult to treat. The entire crew showed tremendous cooperation and communication in my care and treatment. ie. the driver stopped for the EKG and the “stick” was coordinated with a stop light. What the crew did not realize was their patient is a firefighter, combat life saver and soon to be retired military soldier. I do not easily impress and the care and professionalism of your entire crew regardless of role, reflects great credit upon them and your organization. Please share this strong commendation with the crew. (14-40971; T. Allbee, C. Haag responding with Manchester Fire Rescue EMS).
  • “Praise” The EMT/Paramedics were understanding of the situation, provided immediate evaluation of medical requirements and offered medical assistance with professionalism while maintaining the comfort and dignity of my husband. Thank you for being there. (14-52651; T. Allbee, H. Marshall).
  • Really professional and calming. (14-51518; A. Fine, D. Hammett).
  • As I expect it to be (professional at all times).
  • Professional. Your team couldn’t have been better! Thank you. (14-43920; M. Carter, M. Flynn).
  • Excellent x 3.
  • Professional/well prepared. (14-60160; H. Jolly, A. Harkins).
  • Ambulance crew [was] very skilled and pleasant. (14-40966; R. Buechele, H. Marshall).
  • [R. Buechele] quickly figured out what would work with my daughter to slow down her breathing. (14-58100).
  • Very good.
  • Wonderful, professional.
  • Comfortable ride + competent crew.
  • AWESOME!!!! (14-56665; R. Balkun, M. Hoyt).
  • Professional x 5.