Meet the Newest Members of the Team: Aetna Hires Nine

HARTFORD — On March 27, 2015 seven EMTs and two Paramedics were added to the Aetna team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Raymond Berwick:   FULL TIME, EMT. My name is Raymond Berwick and I am 21 years old. I currently live in Ellington, Connecticut. I was born in Vernon but moved from Connecticut to North Carolina at a young age and then on to Mississippi. I eventually ended up finishing out my high school years at Rockville High School, right here in Connecticut. As soon as I could hold a hammer I was building various things with my father. Naturally after high school I quickly became a carpenter. I joined the United States Army Reserve which is where I has my first contact with emergency medicine. I took a “combat life saver course” and immediately knew I loved it. Just the thought of helping people on one of the worst days of their life. Or the possibility of maybe one day being able to save one of my brothers or sisters in arms is amazing. I run a “small time hobby farm” which includes around 30 chickens and a few pigs. In my spare time I enjoy hunting, fishing, backpacking and camping. I cannot wait to explore this new chapter of my life and I am counting down the days until orientation.

Israel Cardona:    FULL TIME, EMT. My name is Israel Cardona Jr. and I am 23 years old. I was born and raised in Hartford, CT. I received my GED with Honors in 2011 and then graduated from Lincoln Technical Institute in New Britain for Medical Assisting. Since then I have worked for both U.S Security Associates and Allied Barton Security Services for the past two years now. I have worked primarily as security for the Phoenix Life Insurance company in Downtown Hartford. I started as a part-time third shift officer and I was fortunate enough to land a supervisor position within a year. While working at the Phoenix I attended the EMT-Basic course at Code One Solutions in East Hartford which was a great experience and made my decision to be an EMT one I would not regret. I went for my EMT-B certification because I love the challenges that the EMS field faces and know that it is a career that would always push me to learn more. Although I will miss my friends and coworkers at the Phoenix I look forward to working alongside the Aetna Ambulance staff for many years to come. Within the next year I hope to attend paramedic school to further my knowledge in the EMS field.

Joseph Kosswig:     FULL TIME, EMT. Hello my Name is Joseph Kosswig, I am 23 years old and from Plainville, CT. About five years ago years ago I joined the Volunteer Fire Department in Plainville. When I started there I completed fire school and loved helping people in their time of need. I enjoyed it so much I decided to continue my education and took an EMT-B course at New Britain EMS Academy. It was a fast course, full time over a span of a six week period in the Summer of 2013. During the time of this course I began to take on as much ride time with New Britain EMS as I possibly could, as a student. I loved helping the patients and knew I wanted to continue my career. During this time I have also been enlisted in the CT Army National Guard, serving as part of the Charlie Company in the 1-102 INF. I have been in the military for about five years now in which I have taken on the responsibilities of a Team Leader. I have also completed a couple of military courses such as Army Mountain Warfare School and Warriors Leadership Course. I have been a student at Tunxis Community College for a few semesters now and have only eight classes to finish my degree. I plan on finishing my degree and hopefully one day I become a Paramedic. I look forward to starting my career at Aetna Ambulance and becoming part of the greatest team.

Muath Omari:    FULL TIME, EMT. My name is Muath Omari, I am 27 years old. I am newly married and having my first born son this year. I thank Aetna for giving me the chance to start my new life with a wonderful new career with their company. I love helping people and love the emergency medical field. I am grew up in the streets of NYC most of my life. CT is my new home for my new family. I have work hard to achieve my goals. I have struggled through many obstacles in life to get to where I am today and plan to finish school as a paramedic. My life has changed for the better, but the man who loves football and cars will never change. Now I will look forward about teaching my son about all the things I learned in life and loved in life. Thank you to everyone at Aetna who believed in giving me a chance.

Dennis Pelletier:    FULL TIME, EMT. My name is Dennis Pelletier, I am 26 years old and currently live in Windsor, CT. I grew up in Coventry and joined the US Air Force right out of high school. I served five years in the Air Force in Security Forces and I was fortunate enough to travel around the world and live in Turkey and Guam for some time. My deployment to Iraq opened me up to EMS and I discovered I had a passion for it. Once out of the Air Force I started college and worked at Cabelas in the firearms section. I took my EMT class in the Summer of 2014 at Code One in East Hartford and I currently have an Associates Degree in Homeland Security from Goodwin College in East Hartford. I am also finishing up my Bachelors degree in Public Safety and Security at Goodwin. My ultimate career goal is to have a career in emergency management however EMS is not just a stepping stone, I see it as a career as well. I eventually want to get my Paramedic license and a Master’s Degree in emergency management with a focus on public health. I am excited to begin a career with Aetna Ambulance and to provide a public service.

David Rivera Jr:     FULL TIME, EMT. My name is David Rivera Jr. I am 27 years old and currently reside in East Hartford, CT. I became a certified EMT about two years ago. I am a volunteer member of the Manchester Fire Department as a Firefighter/EMT. I have always been so interested in how the human body works and its functions. That small fire really burned within me when I went on my ride along with Aetna while working on my certification. Volunteering with the fire department and going on emergency calls just confirmed that this was what I wanted to do. Everyone in this world has a purpose/calling and I truly believe that this is mine. I am a new father to a beautiful baby girl. I will take care of every child as if they were my own. I will a care of every mom, dad, brother, sister, grandmother and grandfather as if they were my own. I spend my free time with my family, loved ones and two dogs. I give thanks to God as He is the rock in my life. My hobbies are working out, fishing and reading. I am blessed and thankful for this opportunity with Aetna and I look forward to the experiences and room for growth.

Shawn Testa:    FULL TIME, EMT. My name is Shawn Testa and I was born and raised in Bristol, CT. I am a six-year veteran of the United States Army. After graduating high school I joined the Army as an Airborne Infantry Medic and was stationed in North Carolina for four years. I was deployed for two combat tours in Afghanistan in support of Operation Enduring Freedom VIII and X with the 82nd Airborne Division. I was attached to an infantry company of the 508th Parachute Infantry Regiment and participated in daily patrols as the first line of immediate medical attention. Aside from battlefield medicine, I was responsible for clinical and daily care of the soldiers in my unit. The final two years of my military career were completed as a reservist in New York. After my initial enlistment I went to school and recently graduated from Tunxis Community College with an Associates Degree in Science. I enjoy spending time out doors and camping with my family and close friends. My favorite holiday is The Fourth of July. America!

Eric Thepsiri:     FULL TIME, Paramedic. My name is Eric Thepsiri, I’m 22 and I grew up in Vernon, CT.  I first got started in EMS when I became an EMT at 16.  My first call was a respiratory arrest.  I remember being excited, nervous and scared all at the same time. When I began to bag the patient and they started breathing again, it was the best feeling I’ve ever felt. That was the call that sparked my love for medicine. I decided to continue my education at the University of Connecticut as a pre-med student.  As I was going through my studies at Uconn, I came to the realization I wanted more out of my education. Not only did I want a degree but I wanted my education to be practical.  I wanted to learn how to care for patients, how to make tangible differences and explore emergency medicine. Therefore, after my junior year at Uconn, I decided to become a paramedic. I enrolled in Goodwin College/Hartford Hospital’s Paramedic Program, where I recently graduated in December 2014. Currently, I work as an EMT for the town of Vernon and help to teach with the Department of EMS Education at Hartford Hospital. When I’m not working, I enjoy spending my time with friends and family, taking pictures, traveling and providing sustainable medical care overseas. I’m excited to start my journey in paramedicine here as a member of the Aetna Family, while continuing my education towards medical school.”

Information unavailable on ninth new hire at time post was published; a full time Paramedic.  

Words That Describe Us: Volume 51

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Fabulous. The service has always been great since my husband was alive with Alzheimer’s, He had many trips but always great care. I had great care when I needed it. (15-5753; G. Geres, M. Sparks).
  • Professional + caring.
  • Caring Medical professionals.
  • Compassionate.
  • Very friendly. Professional.
  • Excellent, timely, professional, caring service!! The paramedic was experienced, reassuring and very professional. (15-8589; M. Levasseur).
  • Caring x 2.
  • The crew was very professional and sincere.
  • Professional said 7 times.
  • Made me feel comfortable in a stressful situation.
  • Professional yet personable.
  • Friendly + understanding.
  • I was very pleased with the service and thank everyone involved.
  • Efficient – Well Trained – Knowledgeable – Considerate. (15-9703; S. Norton, J. Hornish).
  • Patient, caring, careful, good listeners staff. (15-8729; S. Whalen, N. Foran).
  • Caring and professional.
  • As a director of health (retired) in a private school, I have used ambulance services for students, I can say with experience that the team who responded to me could not have been better. (15-10505; M. Osborne, N. Raiola with Manchester Fire Rescue EMS).
  • Everyone was polite and friendly.
  • Both were very wonderful to me. N. Raiola called my appt for me so I can cancel. I was very grateful for that also. Thanks so much. (15-11201; N. Raiola, G. Derosier).
  • Very nice.
  • Caring enough.
  • Thank you so much for your service!!!
  • The ambulance crew was very professional and showed concern for my mother’s privacy. (15-9096; K. Stock, T. Halligan).
  • Caring x 2.
  • Knowledgeable.

Words That Describe Us: Volume 50

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Lifesaver!
  • 100% A+! They saved my life! (15-3354; M. Pacheco, S. Howard).
  • Professional x 3.
  • Caring and considerate of special needs. Clients and facility.
  • Friendly. My 3 y.o. love them. Called them her new friends. (15-5359; V. Maston, J. McAuliffe).
  • Good work.
  • Excellent. The EMT staff did a good job.
  • Excellent, professional care.
  • They knew their job – Made me very comfortable.
  • They were helpful and helped me to relax.
  • Caring; dedicated; excellent. (15-4690; R. O’Neil, T. Luetjen).
  • CARING. EMTs stopped back in ER after transporting someone else to check on me. Very thoughtful. (15-5397; T. Marshall, H. Marshall).
  • Very helpful, reliable, competent.
  • Professional & friendly & reassuring. (14-108106; M. Osborne, D. Hammett).
  • The crew [was] extremely courteous, efficient and very kind. (15-5316; J. Traber, W. Schnepp).
  • Good x 2.
  • Perfect.
  • Awesome!
  • Quick response time and professional [manner].
  • Awesome.
  • Very good.
  • Crew very thoughtful + kind. Truck needs better suspension for bumps.
  • Thank you! Couldn’t have been better!
  • Excellent.
  • Professional but still compassionate. (15-2542; V. Maston, E. Vaughn, N. Raiola with Bolton Fire Department).
  • The Best.
  • Excellent care and service. Thank you so much. I really appreciated it. (15-6569; M. Tuttle, J. Startup with East Hartford Fire Department).
  • Very polite + concerned – Cleaned ice + snow, so I could get on stretcher. I’m old + gray, they were very flattering, telling me I was good looking!! “So sweet”. (15-6482; B. McDonald, D. Tedeschi with East Hartford Fire Department).

Words That Describe Us: Volume 49

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Professional, knowledgeable, timely, respectful. We were very impressed with the care our son received from your staff members. He is 2 years old and the way he was care for was amazing!! Thank you ALL for such great CARE!!! (14-106100; J. Roy, K. Baker with Manchester Fire Rescue EMS).
  • Excellent.
  • Professional, respectful.
  • Efficient.
  • KIND and CARING in a scary situation. (14-110624; G. Geres, B. Langan).
  • Is knowledgeable, professional, attentive, compassionate. (15-519; V. Maston, G. Geres).
  • Professional, personal & caring.
  • The crew[members] were both professional and kind. Thank you both! (15-1109; R. O’Neil, B. Langan).
  • Professional x 3.
  • Excellent + care in their job
  • Great.
  • Professional.
  • A special thanks to John (presumably from MFRE) who recognized [patient] and made him feel comfortable. (15-1767; K. King, S. Boutot with Manchester Fire Rescue EMS).
  • Knowledgeable, caring – top notch!
  • (Answered Strongly Agree to all questions) I did not check off the survey without thinking about the questions. Your driver and paramedic were that good!! Thank you!! (15-2474; D. White, A. Pardi with Somers Fire Department).
  • Awesome! (Rebekka and Jason?)
  • Polite.
  • The [Paramedic] was very professional + kind. Both fellows were great. (15-3092; T. Oliver, C. Haag).
  • Professional, kind.
  • Happy to have you around.
  • Caring.
  • Caring, thorough, and followed protocols.
  • Professional and skilled.
  • Good.
  • The staff was amazing. The medics were so thoughtful, attentive and informative. (15-2853; J. Bak, N. Raiola).
  • Very nice medics. I am very happy that I had your medics. [H. Jolly] made me feel very comfortable. (15-3724; H. Jolly, J. Martinez).

ASM’s Alpha Five: Volume 8: Praise for Dave White

Dave White A

ASM’s Dave White

SOMERS — In February 2015 ASM received a letter from Somers Fire Department President Timothy Percoski praising and thanking Dave White, one of ASM’s Johnson Medics, for his service to the Department and the area. ASM’s Johnson Medic, also known as Alpha 5, works in partnership with Somers Fire Department, Stafford Ambulance and is stationed at Johnson Memorial Medical Center.

Among the two page letter, President Percoski praises Dave’s commitment and his presentation at a January drill. “Dave accepted this opportunity enthusiastically, and was eager to help not only the members in Somers, but his colleagues out of ASM….Every single member of our group had a takeaway from the training, as was shared with me after the fact by our members.”

Somers Fire DepartmentFurther, “His presentation was that of partnership and camaraderie, and that was arguably the greatest takeaway of the night. Dave White is a great asset, not only to ASM, but also to the Somers Fire Department and the people of Somers that he aids when needed.”

On behalf of ASM, we are enormously proud of Dave and all of our Johnson Medics and of our longstanding partnership with Somers Fire Department and its dedicated and talented staff. 

Words That Describe Us: Volume 48

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  •  “Caring” Excellent Care. My 1st Ambulance “ride” in my 74 years! “Outstanding” (14-109079; R. Fross, J. Rassmussen).
  • Professional, gentle and kind.
  • Everything was perfect! (14-105492; E. Dombroskas, S. Howard).
  • Great.
  • Efficient. They took my complaint serious(ly) and did the questioning in the ambulance. They wasted no time in getting me to the ER. Best experience my family has been through. Thank you! (14-108887; D. Noyes, A. Selko).
  • Both very friendly and professional. (14-101010; H. Mendes, R. Houser).
  • Patient.
  • Excellent, prompt, professional service. Thanks. (14-108399; R. Buechele, M. Kleza).
  • Friendly and caring on way to hospital.
  • Caring and reassuring. Very kind and calm. The [EMS Provider] riding with me [M. Tuttle] was very knowledgeable and told me what he thought it was and he was correct. (14-109247; M. Tuttle, R. Fross).
  • Kind
  • Reliable.
  • Prompt, kind + professional.
  • They were great.
  • Pleasant + Professional.
  • Professional, kind and caring.
  • Caring x 4.
  • “Brilliant”
  • Awesome!
  • Good.
  • Very professional.
  • The lead paramedic was great & kept me informed and calm through the whole process. A big “Thank You” to him. (14-108998; D. Kemp, S. Finnigan).
  • Thoroughly professional, but comforting + caring. (14-106928; P. Ryzak, E. Grey).
  • Concerned and thoughtful.
  • Outstanding.
  • Very professional + caring when taking care of my son.
  • Very professional, caring, understanding. (14-108287; C. Haag, S. Yenco).
  • Excellent.

Words That Describe Us: Volume 47

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Very professional.
  • Polite and professional.
  • Professional x 1.
  • Excellent x 2.
  • Calming for everyone (14-108107; S. Crittenden, R Fraley).
  • I had confidence that my mom was going to be transported to Manchester Memorial Hospital in a competent and professional manner.
  • Knowledgeable, efficient, professional + caring. (14-102310; G. Geres, C. LaChance).
  • Great.
  • The ambulance crew was very professional. Great job! Thanks.
  • Professional + kind.
  • Involved.
  • Thorough, professional + prompt.
  • Professional and private. I have worked with this crew before. They were professional and understanding. (14-84727; J. Bak, S. Yenco with East Hartford Fire Department).
  • Kind.
  • Excellent, professional, caring.
  • I found [Patient Name] unresponsive (dead) on couch. EMT/Fire Dept arrived quickly – zapped him a few times + brought him back to life. He traveled in ambulance w/ medics so I can’t (nor he) comment on the ride! Thank you! (14-101802; M. Guertin, K. Twohig with East Hartford Fire Department).
  • Your medics were “wonderful”!! (14-105703; M. Karr, S. Jachym).
  • Above + beyond care – Anticipating my needs + safety! (14-105880; M. Tuttle, R. Fross).
  • Excellent.
  • Friendly + helpful.
  • 1st class
  • Very professional and courteous!
  • Very good with caring for my kids’ anxiety w/ the situation. (14-108718; E. Dombroskas, P. Piotrowski).
  • Professional x 7.
  • Difficult job well handled.
  • Excellent. Great Job.

Meet the Newest Members of the Team: ASM Hires Five

MANCHESTER — On February 4, 2015 five EMTs were added to the ASM team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Tiffany Armas:     FULL TIME, EMT. My name is Tiffany and I’m 23 years old.  I was born in Caracas, Venezuela and moved here when I was ten.  I graduated from UCONN in May with a B.S. in Allied Health and a minor in Biology.  I currently work per diem at the UCONN Student Health Services Laboratory and I’m trained in phlebotomy.  I love working in the medical field and am super excited to be involved in emergency care.  In my spare time I like to cook, practice yoga, and anything involving being outdoors.  I’m also trying to teach myself Portuguese and after that, hopefully another language.  I love traveling and learning about different cultures and hope to one day be able to volunteer around the US as well as the rest of the world as a doctor to help communities in need.

Cheryl Everest:    FULL TIME, EMT. My name is Cheryl Everest I am 23 years old and currently live in Simsbury. I take great pride in helping people everyday in our community. I took my  EMT course three years ago and almost instantly fell in love with EMS. I recently graduated from Tunxis Community College with my associates. In my spare time I like to hike with my dog and spend time with my horses. I also volunteer with Simsbury Ambulance. I could not be more pleased to be able to turn my EMS passion into a career with ASM. I plan to further my career in emergency medical a services and become a paramedic.

Patrick Gleason:    FULL TIME, EMT. My name is Patrick Gleason, I am 43 years old and l live in Manchester, CT. At age 18 I joined the Army and served four years active duty with the 25th Infantry Division.  I assumed the duties of squad leader and particularly enjoyed the time I spent at Combat Life Saver School.  I went on to work as a Regional Director and Project Manager in the business world but always yearned to acquire an occupation in the medical field.  In 2014 I completed an EMT course at Code One in East Hartford and obtained my license. I love to learn new things and am looking forward to a more meaningful career by making a difference in the lives of those I serve as an EMT.  The experience I will gain in the field as an EMT will help to prepare me for my ultimate goal of becoming a Paramedic. I spend my free time with my wife and two kids, attend and volunteer at our church and am assistant coach for basketball at the kids school.  I am excited and grateful for this new opportunity.

Bianca Krzynowek:    FULL TIME, EMT. My name is Bianca Krzynowek. I am 21 years old. I was raised and currently reside in the small town of Somers, Connecticut. I am a volunteer member of the Somers Fire Department. Growing up in a small agricultural town allowed me to dedicate most of my childhood to being on the farm and working with cows and horses. I currently own two horses named Bailey and Abe. When I am not working, I spend all of my time taking care of them and competing. I also enjoy working out at the gym, running and hiking, working on my truck, riding dirt bikes, kayaking, fishing, playing guitar and, snowboarding. After high school, I decided to pursue an associates degree in criminal justice from Asnuntuck Community College. Someday, I hope to become a police officer, like my father. My dad is my hero. Every time I get on an ambulance with a patient I strive to treat people the way he does; with compassion and respect. My father is the person that originally got me into EMS work and has always been a fantastic role model. I am really excited to be a member of this wonderful company and I can’t wait to begin my work with ASM.

Jonathan Sanchez:     FULL TIME, EMT. My name is Jonathan Sanchez and I am 22 years old and from New Britain, CT. I graduated from Tunxis Community College with an Associate’s Degree in Criminal Justice. My career goal is to become a police officer and to do the best I can to support the communities and the laws in place. In 2012 I got my first job at St. Francis Hospital & Medical Center as a transportation tech. With this job I became exposed to the hospital environment and was intrigued by the hospital environment and how much health care providers make a difference in the people they help. That’s when I decided to become an EMT. I obtained my certification last year and since July I have had the pleasure to work in the Emergency Room as an ER Technician which is basically an EMT within the ER. I have seen many different types of patients, from basic toe pain to cardiac arrests. I have done all types of different jobs and procedures within the ER and I love the fact that I get to actually help people out when they are in need and potentially help save a life. I look forward to working with the ASM crew and learning new things and incorporate what I already know on the road. I look forward to the future with the ambulance service and hope to take what I have learned and incorporate that in my career later on in life!

Words That Describe Us: Volume 46

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Outstanding! Thank you!
  • Professional, provided clear analysis of the situation. (14-98987; R. O’Neil, M. Kleza).
  • Caring professionals. May very well saved my life – provided excellent, timely care. My thanks to the team who were so considerate especially on Thanksgiving Day. (14-101886; R. O’Neil, M. Kleza, K. King).
  • Work very well together!
  • A great experience overall.
  • Excellent, very considerate.
  • In good hand[s]
  • The crew was excellent
  • Courteous, caring, treated with dignity. (14-104270; T. Oliver, S. Meckel with Manchester Fire Rescue EMS).
  • Cordial + caring.
  • Courteous, kind + professional. Very serious medical workers. (14-104171; T. Cote, L. McHugh with East Hartford Fire Department).
  • Professional, Personable, Empathetic. (14-103960; A. Gomme, L. Slebodnick).
  • All in all very courteous + professional.
  • As a veteran at ambulance rides – ONE OF THE BEST! (14-100555; J. Bak, N. Raiola).
  • Courteous, efficient, capable. (14-103131; E. Sheils, S. Boutot).
  • Good.
  • I would recommend your service to others.
  • Caring + calming.
  • Professional
  • Very caring.
  • They did a superb job; really professional.
  • Professional, empathetic & non-judgmental. (14-105968; M. Tuttle, R. Fross).
  • Friendly, calm, responsive. (14-106114; M. Tuttle, M. Khan).
  • Excellent service!
  • Very professional + courteous + beyond – put me at ease – even looked in on me (at ER) at end of day! (14-105672; D. Noyes, R. Dunn).
  • Professional, kind + caring.
  • Was most satisfied.
  • Very ppt. + professional.
  • Caring + professional.

Words That Describe Us: Volume 45

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Courteous and professional.
  • Kind, caring, professional.
  • Caring/kind
  • Caring, personable men.
  • Caring.
  • Caring, efficient, professional.
  • Very reliable/friendly.
  • Very good.
  • Extremely professional and attentive.
  • Very professional.
  • Professional and kind.
  • Professional/caring.
  • First time in an ambulance, and it was excellent.
  • Very pleased with service from start to finish and please thank J. for stopping by to see me later that morning in the ED. (14-100715; J. Rasmussen, J. Hornish).
  • Professional x 5.
  • The crew was great and very understanding. Made me feel comfortable. Made my ride more comfortable. And I felt care for. Thank you. (14-100716; J. Platero, J. Shapiro).
  • Caring.
  • Excellent x 2.
  • Caring.
  • Efficient/Compassionate.
  • Very professional and caring x 2.
  • Very professional and confident. Thank you.
  • Very good.
  • Caring and considerate.
  • Very professional.
  • Quick to respond.
  • Well trained; excellent service, good handoff at ER. (14-103678; K. Stock, R. Mara).

Words That Describe Us: Volume 44

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Excellent!
  • Very respectable to everyone.
  • Very knowledgeable.
  • Prompt, courteous and efficient. (14-96899; J. Rasmussen, J. Hornish).
  • Very compassionate, comforting and professional. Karen was excellent & calming during my crisis. She is an excellent asset to this company! (14-96660; K. Teixeira, R. Anderson).
  • Very good.
  • Awesome.
  • Great.
  • Excellent.
  • G + N were a great comfort, help + reassurance to me. (14-96565; G. Geres, N. Raiola).
  • The crewmembers were kind.
  • Very good – That’s two words.
  • Very skilled and kind.
  • Great x 4.
  • Exceptional. The two EMT’s made this very scary situation a manageable problem for me. They were two “Professionals” Thank you! (14-28539; D. Kemp, T. Whalen).
  • Very pleasant and caring.
  • Caring, professional, careful.
  • Consistently top-notch through the years.
  • Very kind and courteous. Seemed to really care about the patient and her well being.
  • Very professional!
  • Professional.
  • Friendly, helpful, efficient (14-85817; M. Osborne, J. Rassmussen).
  • Excellent! They were great. Thank you – I don’t remember the woman’s name. She was great! The best!!! Thank you! I appreciate her skill, kindness and professionalism in our time of need. (14-94920; G. Geres, E. Vaughn).
  • Good crew.
  • Prompt – Reassuring to patient + family. (14-98122; S. Lowe and Rocky Hill Volunteer Ambulance).
  • The woman who brought my dad home was so wonderful – provided contact information and hugs. (14-99437; D. Achilli, A. Adams).

Connecticut State Police, Aetna and ASM Toy Drive for CCMC – Event Wrap-up

HARTFORD — On December 22, 2014 a dozen Connecticut State Police cruisers, ambulances from Aetna and ASM and a UHaul full of donated toys convoyed from Troop H to Connecticut Childcare’s Medical Center. Over the course of the last four days, team of Troopers and members of the Aetna and ASM families joined together for the 18th annual effort.

According to Connecticut Children’s President Marty Gavin, thus far the Toy Drive has brought in $220,000 and a half million toys. Last year alone $18,000 and three UHaul trucks full of toys were donated. Each year enough toys are brought in to give a toy to each of the 59,000 children seen at all of CCMC’s locations. Enough even to give a toy to any siblings that accompany the child on their visit.

This year, Aetna and ASM contributed 216 hours to the effort. We are extraordinarily proud to take part and to be team members with CCMC and the State Police. 

Stuff-a-Truck in South Windsor a Success

South Windsor Touch a Truck ASM

ASM’s Mandi-Lynn Guertin and Cody Lemire.

SOUTH WINDSOR — ASM had the fortunate opportunity to work alongside several agencies including South Windsor Police and South Windsor Fire Department as part of a holiday Stuff-A-Truck event. The following is a note from Adult and Senior Services regarding the success of the event:

I wanted to say a big thank you to you and all of the staff and volunteers who have helped us this holiday season! The Food and Fuel Bank is going to be set for several months to come thanks to the generosity of time the volunteers and staff gave to the cause.

The community is extremely generous, and you all made it easier for them to donate by being stationed at both grocery stores before Thanksgiving and yesterday as well. The monetary donations will help several families with oil during this cold season. And of course the toys will go to very excited children on Christmas day! It doesn’t get any better than that!

I would love it if you can pass along our thanks, from the entire Human Services Department, for your commitment to helping your neighbors. It so greatly appreciated!

Yesterday’s total was just under $2000 in cash, $85 in gift cards, countless bags and boxes of food and dozens and dozens of toys! In November, the monetary donations were almost $4,000 in addition to all the food!

May you all enjoy this holiday season knowing you brightened the days of so many!

Andrea

Director of Adult and Senior Services

Human Services Department

Town of South Windsor

Snow Queen to join ‘Stuff a Truck’ event

Snow QueenJOURNAL INQUIRER

SOUTH WINDSOR — The Police Department, the Fire Department, and Ambulance Service of Manchester will hold a “Stuff a Truck” food and toy drive, which will include a special guest character actor.

The event will take place from 9 a.m. to 3 p.m. Saturday, Dec. 13, at Stop & Shop, 1739 Ellington Road, and at Geissler’s Supermarket, 965 Sullivan Ave.

Organizers are looking for new, unwrapped gifts, including clothing, toys, gift cards, and food.

The donations will benefit local families in need during the holiday season.

“Anything that people can do to make these families’ and children’s holidays a little better is much appreciated,” South Windsor Police Lt. Scott Custer said.

The Snow Queen, from www.Onceuponafairytalect.com will join volunteers in collecting donations and also will be available for pictures.

For more information, contact Officer James Nicoletta at 860-648-6256, or at james.nicoletta@southwindsor.org.