Words That Describe Us: Volume 80

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Efficient and friendly.
  • Very caring and efficient.
  • Positive, gentle, kind, ie wonderful! (16-22822; T. Wallace, J. Craig).
  • Professional, courteous.
  • They moved quickly and met all my needs.
  • Caring.
  • Excellence!!
  • Kind, caring, very capable and professional. (16-23554; R. Balkun, A. Cichy).
  • Everyone seemed to know exactly what to do.
  • Very good.
  • Polite + caring.
  • Polite, courteous, knowledgeable, friendly, reassuring + just wonderful! Did their job perfectly. (16-23731; S. Crittenden, J. Bush).
  • Experienced, empathetic, skilled, resourceful + professional.
  • Excellent care.
  • Very good.
  • Professional.
  • Very comforting. I felt safe putting myself in their hands to deal with my injury. (16-22905; R. O’Neil, B. Langan).
  • The EMT was exceptional; both caring and concerned. They locked my house, got my cell and keys. True professionals. (16-26161; J. Lentini, J. Startup with Manchester Fire Rescue EMS).
  • Safe and consider. Went the extra mile.
  • Good job. Keep up the good work you do.
  • Saviors.
  • Excellent.
  • Great stuff.
  • Professional and caring people. I loved the treatment and kindness they showed me. (16-28797; S. Gregg, A. Hernandez).
  • Professional + calming.
  • Very kind + put me at ease.
  • Everyone courteous and professional at my home.
  • Outstanding and caring.
  • Caring, kind and respectful. (16-23168; M. Osborne, M. Uddin).

ASM at Bowers Elementary School’s 3rd Annual Career Day

MANCHESTER — On April 29, 2016 ASM’s Ryan Bochman and Cody Lemire attended Bowers Elementary School 3rd Annual Career Day to talk to the children about ambulances, Paramedics and EMTs, and medical emergencies.

Words That Describe Us: Volume 79

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Very professional and comforting.
  • Very competent and professional.
  • Caring
  • Everybody took great care of me and I felt safe being in extremely competent hands. Everybody reacted to my needs in a calm, expedient and professional manner. (16-19144; K. Russell, C. Masslon with Tolland Fire Department).
  • Very professional.
  • Proficient.
  • Happy they’re around for people in need. Thank you all.
  • The ambulance crew was excellent. (16-15623; R. Fraley, J. Bak).
  • Ambulance crew was very professional and knowledgeable.
  • The two paramedics were so helpful. The ambulance crew was great.
  • Brilliant and hard workers coupled with excellence. (16-19140; J. Traber, B. Langan).
  • Patient and comforting.
  • Fabulous, caring – very kind.
  • Responsive, caring and professional! (16-7415; S. Whalen, R. Berwick).
  • Concerned, caring.
  • Professional, courteous, helpful.
  • Professionals.
  • Professional, caring, good communication, put me at ease, excellent. (16-18316; K. Stewart, J. Pearson).
  • They were very professional, polite, and helpful.
  • Very professional, sufficient, well trained & very passionate.
  • Kind + considerate.
  • Very kind.
  • Courteous, efficient.
  • Caring.
  • It was very good/excellent.
  • Very caring and concerned. Both people who came were very nice. Also, the firemen who came were great! (16-22899; J. Rasmussen, R. Fraley with East Hartford Fire Department).

‘Words cannot explain the gratitude’

R515_2013In an email from April 2016, regarding a response from ASM’s Melissa Osborne, her partner Matt Kleza, and Andover Fire Department:

Dear Melissa, Ben, John and John,

Words cannot explain the gratitude my wife and I have for everyone for coming to the rescue two weeks ago during my heart attack. As Murphy’s Law would have it, the one time we said this winter “what the heck let the sun melt the snow”, little did we know we’d need a 4WD ambulance rescue!  Your team performed admirably under tough conditions during the rescue. Many thanks go especially to Melissa for remembering to grab the “go” bag as we passed by the stuck ambulance. Holding may hand thru the terrible, excruciating pain at first kept me from passing out and of course your defibrillation brought me back to life on the way to Hartford Hospital….

Another defibrillation on the table and two stents later, I’m now resting at home for a few weeks hoping to get back to teaching my students. Once again thanks to the AFD, Melissa and the dispatchers for all you did on the morning of April Xth and continue to do each day for all of us. Hope to see everyone at your annual steak dinner again, however maybe this time it will be a veggie platter for me…

-Patient

(#16-25277)

Praise for ASM Staff: ‘Professional, courteous, attentive’

Thank You LetterFrom a letter dated March 23, 2016, sent to ASM:

I would like to commend your staff of EMTs for the excellent service they provided while transporting my husband and me from the Woodlake Rehabilitation Center in Tolland to the Hospital of Saint Raphael in New Haven on a weekly basis for the past two months. They were professional, courteous, and attentive. Please extend our thanks and appreciation to the EMTs who provided us with such a valuable service.

Sincerely,

[Patient’s spouse]

Words That Describe Us: Volume 77

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Efficient + reassuring.
  • Human.
  • Very empathetic and caring team! Paramedics kept me calm with their humor and they worked together and were serious when they needed to be serious. Stayed and talked to me in hospital, very comforting. (16-6983; R. Buechele, M. Sparks).
  • Terrific.
  • Quick and professional.
  • Professional. Your ambulance crew was very knowledgeable, professional and well trained. They also maintained an extremely clean and organized ambulance. (16-8400; J. Rasmussen, R. Fross).
  • I thought your people were professional and knowledgeable.
  • Confident. My husband had a stroke – they were very respectful of his privacy + comfort. He doesn’t remember much but does say they were very good to him.
  • Efficient, professional and caring.
  • Excellent!
  • Thank you for great care.
  • B was very good. She is an asset to your service. (16-11184; B. Sheils).
  • Very professional and comforting.
  • Excellent.
  • Aetna was awesome, and in the past, has been incredible. I appreciate all you guys do. (16-8095; J. Platero, B. Gregorieff).
  • Professional x 2.
  • Glad they came quickly. Thank you.
  • Very professional.
  • Professional and personable and efficient.
  • Awesome.
  • Worked well as a team. Team leader S. directed crew well. Experienced. He seemed to have lot of experience dealing with my child’s condition. (16-13253; S. Lowe with Rocky Hill Volunteer Ambulance).
  • Caring and professional.
  • I appreciate the professional way they did their work. Well trained. Thank you. (16-13234; J. Rodriguez, J. Tyree).
  • Excellent care.

Praise for ASM’s Bob O’Neil and Jared Krajewski

In a letter from early March 2016:

Praise

To Whom it May Concern:

For the first time in my 54 years, I had to call an ambulance for transport to the hospital for a severe [condition]. The paramedics, Jared and Bob, who were dispatched from the SWPD, were professional, compassionate, and skilled. They made me feel comfortable and provided top-notch care.

With sincerity and gratitude,

[Patient who is a physician] 

(16-16321, South Windsor)

Words That Describe Us: Volume 76

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Competent + Caring.
  • They seemed well trained.
  • They were very pleasant.
  • Very nice + caring.
  • I have never experienced anything that painful. The EMT/Paramedics not only relieved my pain, they made sure I was responding to the medication appropriately, checked my heart rate, etc. I felt the outstanding work they did was worth my response to you, even at this late date. (15-63667; M. Campbell, E. Grey).
  • Did their job perfectly. Couldn’t ask for a better crew! Crew was very kind + compassionate. (16-1000; C. Everest, R. Grzywinski with Manchester Fire Rescue EMS).
  • Caring & understanding of the medical situation.
  • Friendly.
  • I’m glad I made the call for your help. I’ve called you people three times in the past and I couldn’t feel more secure each time. Thank you. (16-8061; S. Dybdahl, J. Basora).
  • They were excellent. They also made sure my son was comfortable and talked to him the whole way to the hospital. (16-7175; M. Glazier, R. MacDonald).
  • I was having a heart attack and the crew did a great job. I am alive because of their skill. Thank you so much! (16-4211; R. Balkun, M. Kleza).
  • Caring.
  • Excellent, personal care and concern. EMTs were calm, capable + very professional.
  • Professional. I had a trainee and never knew it until talking with him in the ED. He was ready to be on his own.
  • Great.
  • Considerate + professional.
  • Caring and very professional.
  • Excellent and caring + friendly.
  • Considering the circumstances the EMTs were friendly and thoughtful of my needs.
  • T. was professional, skilled, caring and attentive. I had confidence in him immediately. (16-10041; T. Wain, P. Piotrowski).
  • The paramedic was excellent! He was kind + did everything to make sure I was safe + comfortable. (16-10524; M. Traber, C. Haag).
  • Everyone was awesome. Made me and my wife feel comfortable + safe. (16-8665; R. Jones, W. Valencia with East Hartford Fire Department).

Cleared for Independent Dispatch: ASM’s Matthew Buerk Completes Precepting Phase

Matthew Buerk BMANCHESTER –  As of March 11, 2016, ASM’s Matthew Buerk has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves. His preceptor were Paramedic Supervisor Melissa Osborne and Paramedic Greg Derosier.

Matt started at ASM in April of 2013. He graduated from the Capital Community College Paramedic program. Born and raised in East Hartford he obtained his EMT certification in 2007 and worked for Hartford Hospital for three years. Ultimately Matt plans to become a flight nurse.

As with all precepting phases at ASM, Matt’s final approval came from Eastern Connecticut Health Network after shadowing him and his preceptors in the field as they responded to emergency calls.

On behalf of the ASM Family, we would like to wish Matt the best of luck and say we are very proud to have such skilled professionals on staff.

Words That Describe Us: Volume 75

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Life savers and very professional.
  • They were extremely professional, competent + compassionate. I could not say enough about the care I received. They were excellent! Note – H. Roy has been wonderful to work with in regards to insurance and bill. (15-93938; S. Dybdahl, B. St. John).
  • Great
  • Excellent crew and excellent service.
  • Thank you for your help and assistance in my moment of need. I am very appreciative of your services.
  • Caring.
  • Caring professionals.  🙂
  • Friendly
  • Life savers.
  • Thorough, courteous.
  • They were very patient and caring to my son who was scared. They kept him calm and were very friendly. (16-6054; J. Platero, B. Gregorieff).
  • Ambulance crew was extremely polite + helpful. Your men did a great job. (16-1455; R. Bilodeau, R. Anderson).
  • Professional – efficient – caring.
  • Very fine care, professional, courteous. Made sure my wife followed the ambulance and helped her with parking. Top notch! (15-90678; A. Fine, T. Luetjen)
  • I understand that the woman with me in the ambulance was from your Manchester team. She was very caring and did an excellent job in caring for me and I am truly thankful. Please forward my thoughts to her. (16-235; M. Osborne).
  • Professional and caring.
  • Very professional.
  • They were outstanding and compassionate! Quick to arrive.
  • Satisfactory.
  • Prompt, professional and personable.
  • Every one of them were great + very kind to me.
  • Very kind, professional and empathetic.
  • Professional.

Cleared for Independent Dispatch: Aetna’s Michael Bouley Completes Precepting Phase

Michael Bouley AHARTFORD –  As of March 1, 2016, Aetna’s Michael Bouley has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves. His preceptor was Paramedic Kevin Stock.

Michael started at Aetna in November of 2015. He graduated from the Capital Community College Paramedic program after studying western philosophy and sociology at Central Connecticut State University. Michael has also been a volunteer EMT and field training officer with Windsor EMS for three years.

As with all precepting phases at Aetna, Michael’s final approval came from Hartford Hospital after shadowing him and his preceptor in the field as they responded to emergency calls.

On behalf of the Aetna Family, we would like to wish Michael the best of luck and say we are very proud to have such skilled professionals on staff.

Cleared for Independent Dispatch: Aetna’s Alex Rosa Completes Precepting Phase

Alex Rosa BHARTFORD –  As of February 26, 2016, Aetna’s Alex Rosa has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves. His preceptor was Paramedic Supervisor Matt Campbell. 

Alex started at Aetna in November of 2015 and is a graduate of Capital Community College’s paramedic program and Quinnipiac University.

Alex says, “I love working in the prehospital emergency service profession because I feel as if it enables you to impact peoples’ lives in a variety of positive ways, whether you are actually taking part in “saving a life”, or just talking to someone who may be having a bad day or experiencing an unpleasant situation.” 

As with all precepting phases at Aetna, Alex’s final approval came from Hartford Hospital after shadowing him and his preceptor in the field as they responded to emergency calls.

On behalf of the Aetna Family, we would like to wish Alex the best of luck and say we are very proud to have such skilled professionals on staff.

Words That Describe Us: Volume 74

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • They were calm + professional which was greatly appreciated + were careful driving knowing I was following behind them (patient’s spouse).
  • Excellent.
  • Pleasant, professional, concerned + understanding. (15-96431; J. Rassmussen, J. Bak).
  • Very professional.
  • The ambulance crew were very kind people. (16-79; J. Pearson, K. Stewart).
  • Very interested in patient; lighthearted and comforting. I felt very safe with the paramedics, they were all so friendly and really calmed me down despite the situation. Great Job Everyone! J (16-369; M. Karr, B. Sullivan).
  • I think your [staff] was excellent.
  • Very professional and took good care of me. The ambulance crew had a calming effect on me which made me feel I was in the right place. (16-3446; M. Mosebach, J. Pearson).
  • The crew was very professional.
  • All were very thorough, nice and seemed to know exactly what they needed to do. All showed concern. Thank you! (16-2103; M. Carter, T. Webster).
  • Professional and compassionate.
  • They were wonderful.
  • Completely professional, care for my wife as well as me. Very happy with all of them. Wonderful people!
  • Very professional.
  • Professional! Competent! Outstanding! I would like to acknowledge the hard work that your team does and their ability to put people at ease in crisis and their superb care. Please thank them on my behalf. (16-1718; T. Oliver, K. King).
  • Pleased with the ambulance crew.
  • Kind and caring to everyone involved.
  • Professional.
  • Overall service was great. Team arrived in a timely manner.
  • Fabulous.
  • Calm, skilled & professional. Very impressed with the EMT’s skills and calm mannerisms. They explained every step, in such a professional way, helped me stay calm + focused as I was bleeding + traumatized. Thank you!! (16-4267; R. Davenport, M. Guertin with Manchester Fire Rescue EMS).

ASM at Manchester’s Early Childhood Fair, 2016

Early Childhood Fair 2016 DMANCHESTER — On February 20, 2016 ASM’s Cory LaChance and Ashley DeBisschop were on hand at Manchester Youth Service Bureau’s Early Childhood Fair held at Manchester High School.

ASM has attended the event for the last five years, presenting emergency medical services equipment, giving out EMS coloring books and interacting with parents and children.

Words That Describe Us: Volume 73

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Today I had a very positive and professional experience while escorting my grandfather in an ambulance to his doctor’s appointments. We were on ambulance to 211 with M and A. They provided a safe, friendly and appropriate way for my grandfather to go from his rehab center to his appointments. Thank you. (M. Flynn and A. Dias)
  • Professional with a great sense of humor. (15-87242; J. Bak, R. Fross).
  • Excellent.
  • Good.
  • Professional + very helpful.
  • Professional + caring.
  • Fantastic.
  • Great professionalism + personalities (bedside manner). (15-95046; R. McConville, T. Luetjen).
  • Professional and caring.
  • Professional.
  • From Step-1 to end everything excellent! (15-94284; A. Fine, B. Langan with East Hartford Fire Department).
  • Todd was a very compassionate and caring paramedic. (15-94627; C. Heitman, P. Yakushchenko with East Hartford Fire Department).
  • Very good job.
  • Caring.
  • The two gentlemen who provided the care, support and transportation to the hospital were professional and competent. I felt I was in good hands at all times. Excellent. (15-94980; M. Tuttle, J. Bak).
  • Very professional.
  • Awesome.
  • Professional and competent.
  • We are always grateful for the care & professionalism the crew shows. (15-95518; G. Derosier, A. Cichy).
  • Thank you for excellent care!
  • Calming. Excellent service start to finish! (15-77607; C. Willey, J. Pearson).
  • Very kind.
  • Excellent – Professional.
  • Professional x 3.
  • The team who care for me was reassuring and professional. (15-93456; M. Sparks, A. Debisschop with East Hartford Fire Department).
  • Very well organized.