Words That Describe Us: Volume 53

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Skilled.
  • Very impressive. They were great. I don’t remember much.
  • Competent and comforting.
  • Very professional and thoughtful.
  • Great.
  • Helpful + reassuring.
  • Very professional and kind.
  • Excellent: Thank you!
  • Very professional, caring.
  • Very nice.
  • We were very happy with their service + appreciate their caring help. (15-13680; D. Pozniak, S. Yenco).
  • Caring, well organized & efficient (15-17246; G. Geres, S. Boutot).
  • Professional, caring, competent. Crews on [X] trip and [X] return home were wonderful to Dad and took great care of him. (B. Mathiau, D. Kapplan, P. Gleason, M. Hoyt).
  • The ambulance crew were very kind + took very good care of my wife. Thank you.
  • Professional, low key. (15-17217; A. Harkins, J. Monahan).
  • Attentive.
  • They are fantastic (15-17847; M. Buerk, P. Yakushchenko with Manchester Fire Rescue EMS).
  • Wonderful.
  • The team was caring, gentle and professional. Thank you for all you did for me. (15-17362; R. Davenport, C. Everest).
  • Great!
  • Professional, friendly, courteous. (15-18080; M. Tuttle, D. Tedeschi).
  • Professional/courteous.
  • Professional x 3.
  • Reassuring and efficient.
  • I am glad that I could choose the hospital I wanted to go to.
  • The ambulance attendance (sic) were very caring + supportive + comforting. Thank you.
  • Very comforting.
  • The two ladies that came were very nice and made my daughter feel comfortable and stress free. 1st experience ever with ambulance service. Have nothing bad to say. They came so fast…Very satisfied! (15-19133; G. Geres, S. Debarge).

Kudos from the Cath Lab: Volume 11

Aetna Paramedic receives Kudos from the Cath LabHARTFORD — During March 2015, ASM Paramedic Adam Fine and his partner David Tedeschi responded to a medical call in Coventry with Coventry Volunteer Fire Association (CVFA) ambulance. The EKG was indicative of a STEMI and Adam wirelessly transmitted the 12-lead EKG to Saint Francis Hospital, activating their cardiac catherization lab from the field. (#15-17116)

“First Medical Contact to device under 90 minutes!!!”

         – John Quinlavin, EMS Manager, Saint Francis Hospital and Medical Center.

SFH Cath Lab Patient Follow-Up Form

  • 100% left posterior descending artery ballooned.
  • Re-clotted, managed medically.

EMS Agency:                   ASM (Coventry)

Indication:                        STEMI

First Medical Contact (FMC) (at pt side) Date/Time:           16:31          

EMS 12 Lead Acquisition Time:                                             16:34          elapse: 00:03

EMS 12 Lead Transmit Rec’d Time (source: Lifenet):       16:42           elapse: 00:08

Arrival Time (SFHED):                                                          17:06            elapse: 00:24

Cath Lab Arrival Time (SFH):                                               17:21           elapse: 00:15

Procedure Start Time:                                                           17:42           elapse: 00:21

First Device Time:                                                                  17:57          elapse: 00:15

————————————————————————————————————-

SFHED Door to First Device:                                                 51 min

FMC to First Device:                                                               86  min

 

Thank You Note for ‘Grace and Professionalism’

Ambulance Service of Manchester, LLC.April 6, 2015

Dear Ambulance Service of Manchester:

This is a Thank you note; the two young people you sent to take me from Johnson Memorial Hospital on January XX, 2015 were an absolute godsend. I’m just sorry I don;t know their names. They picked me up during a horrible snowstorm with the wind blowing and snow pelting down. Both of your employees were professional, considerate and had a combined sense of humor. I could have have asked for more in helping me get into my house after having had surgery 48 hours earlier. I am not the lightest patient in the world but they handled me with grace and professionalism….Please tell them [Patient Name] said Thank you and well done. They are a credit to your business which requires so many skills that cannot be taught; They have my appreciation.

Sincerely,

[Patient Name], Run Number 15-6828.

ASM Crew: Bill DelGaizo and Laura McHugh

Words That Describe Us: Volume 52

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Could not have been smoother. Thank you. Fast + competent service. (15-7495; S. Crittenden, N. Raiola).
  • Professional, courteous, made me feel safe and well care for. (15-12482; T. Salva, J. Basora)
  • Better than superb. I feel that your ambulance crew saved my life. I don’t have the words to thank you enough. Also, your dispatcher was extremely nice when my son called to get details. (15-19637; R. Bilodeau, J. Startup).
  • Professional and friendly.
  • Compassionate ambulance crew.
  • Great crew.
  • Professional, competent.
  • D + M were fabulous. M was the first [EMS Provider] that gave me a comfortable ride. I’ve had too many ambulance rides. (15-5103; D. Slomcinsky, M. Makulis).
  • Gave me and my husband peace of mind. Thank –u. God bless all of you. (15-12061; M. Hoyt, K. Baker, B. Krzynowek).
  • Great.
  • They kept me calm and at ease. [K. Russell] was very comforting. (15-8437; K. Russell, J. Bush).
  • Kind + caring + professional.
  • I didn’t ride with him but I know they were excellent here at our home and at the hospital. (15-13110; T. Oliver, S. Boutot).
  • EMT staff was great. Many thanks for their help. Please keep up the great work. (15-2044; J. Traber, C. Masslon).
  • Kind and very professional.
  • Very responsive to all questions ask[ed] by myself and they made me feel comfortable & safe. (15-15102; R. Balkun, A. Fine).
  • The crew was fantastic. Used a little humor when needed. Both EMTs were skilled and listened to my fears. I was so nauseated – the Paramedic took the time to start an IV + give me medicine prior to the ride to the hospital – so appreciated! Please let the Paramedics know how much I appreciated their care! (15-14073; R. Gonska, K. Mathiau).
  • Professional yet caring.
  • Very professional and caring.
  • “Doc” and partner were both professional and caring. They took my accident seriously and showed concern for me, which put me at ease. Thanks to both men!! (15-14439; M. Levasseur, J. Lentini).
  • Considerate and comforting.

Kudos from the Cath Lab: Volume 10

Aetna Paramedic receives Kudos from the Cath LabHARTFORD — During March 2015, ASM Paramedic Ted Oliver and his partner David Rice responded to a medical call in Somers with Somers Fire Department ambulance. The EKG was indicative of a STEMI and Ted wirelessly transmitted the 12-lead EKG to Saint Francis Hospital, activating their cardiac catherization lab from the field. (#15-21457)

“Another great job by our ASM partners and this time with Somers Fire. The bar has been raised now with measuring the time from first medical contact to device in the Cath Lab and this requires a strong team effort to meet the new benchmark. Rapid identification and notification are critical elements to success.”

         – John Quinlavin, EMS Manager, Saint Francis Hospital and Medical Center.

SFH Cath Lab Patient Follow-Up Form

  • 100% occlusion of the posterior left anterior descending artery.
  • 90% occlusion of the ramus artery (a division of the left main coronary artery)
  • 100% occlusion of the first through third obtuse marginal arteries
  • 80% RCA ejection fraction < 20%. IABP placed. No PCI – CABG performed.

Treatment by EMS and Direct to SFH ED

EMS Agency: ASM  (run # 21457) (Somers FD Ambulance transported)

Indication: STEMI

 First Medical Contact (FMC) (at pt side)            15:05          elapse:  00:00

 EMS 12 Lead Acquisition Time:                         15:10          elapse: 00:05

EMS 12 Lead Transmit Rec’d Time:                    15:22          elapse: 00:12

Arrival Time (SFHED):                                         15:56          elapse: 00:34

 Cath Lab Arrival Time (SFH):                             16:14          elapse: 00:18

 Procedure Start Time:                                         16:17          elapse: 00:03

SFHED Door to First Device:          to start proc.                 21 min

FMC to First Device:                        to start proc                  72 min

Meet the Newest Members of the Team: ASM Hires Seven

MANCHESTER — On March 31, 2015 seven EMTs were added to the ASM team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Tiffany George:    FULL TIME, EMT. My name is Tiffany and I am 27 years old. I have worked in commercial EMS since 2008 as an EMT and Dispatcher. I recently moved to Manchester with the intention of pursuing a career as an administrative assistant, but quickly learned the position was not for me. I’m glad to have received the opportunity to continue my work in EMS at ASM. I graduated from Naugatuck Valley Community College in 2010 with a degree in General Studies and along with that came my EMT certification. I have also worked as an ER Tech and have received training in phlebotomy and EKGs.  I’m hoping to someday attend Paramedic school, but until that time I am a junior at Post University working towards earning a degree in Marketing. I’m a former pageant competitor and titleholder in the Miss America Organization and spend as much time as I can volunteering within the program. I enjoy leading an active lifestyle, as well as meeting new people. In the free time that I sparsely have I do enjoy spending time with family, friends, and my dog, Pippa, as well as baking tasty treats.

Robert Grzywinski:    FULL TIME, EMT. Hello my name Robert Grzywinski and I am 37 years old. Originally I was born in Wroclaw, Poland an arrived to the U.S at the age of five. My family settled down in New Britain where I graduated from Mary Immaculate Academy. I currently live in Coventry and enjoy the different pace of life. For over ten years I worked with children and adolescents in different capacities, from a direct care counselor in a safe home, extended day treatment, residential, and a day school servicing special education and behaviorally defiant adolescents. For most of my career I have worked to assist others, so it came to no surprise that I went on to obtain my EMT certification through CPR Professionals out of South Windsor and am looking forward to starting an exciting and new profession. In my free time I enjoy do some DIY projects around the house as well as cooking. The rest of the time I spend with my family, barbecuing, going to parks, beaches, attractions for the kiddos or just hanging around the house with them.

Chelsea Heitman:    FULL TIME, EMT.  My name is Chelsea Heitman.  I took the EMT course at Springfield Technical Community College in 2010 and have been a volunteer EMT at Suffield Volunteer Ambulance Association since 2012.  I got into EMS because I want to help people in their time of need or their family members, like the paramedic did for my mom when my dad passed.  While at Central Connecticut State University I decided I wanted to become a Paramedic.  Since then I left CCSU and am currently finishing the Paramedic program at Springfield College with plans to finish my degree.  I was able to put my knowledge to the test while doing clinical study at Baystate Medical Center and my ride time with in Springfield, MA.  I was a Patient Care Technician at Baystate Medical Center in the ER and saw a wide variety of patients doing everything from changing patients, to vital signs, to EKGs, and to lab draws.  In my spare time I like to snowboard, run, and generally spend time outside.  I am a pretty easy going person with a loving personality.  I am excited to start working with ASM and see what the future holds for me

Charles Lodge:    FULL TIME, EMT. My name is Charles Lodge. I am 24 years old and currently reside in Glastonbury, CT. I graduated from Glastonbury High School in 2008 and went on to earn my Bachelors Degree from the University of Connecticut in 2012. After college I moved to Washington D.C. and worked as an Arborist for one of the largest commercial and residential tree care companies in the country. After moving back to Connecticut I decided it was time to chase my dream of a career in public service. I am extremely excited to learn new skills and apply my training as an EMT. Besides a career in Arbor culture, some of my professional experience includes Community Outreach for underprivileged youths, bar tending, and serving as a Marine Science Technician in the U.S. Coast Guard Reserve

Christopher Tevnan:   FULL TIME, EMT.  My name is Chris Tevnan, I am 32 years old and live in Farmington.  I went to Bridgewater State University in Bridgewater, MA and graduated with a degree in Aviation.  For the last six years I was a Federal Agent with Homeland Security in NYC.  It was a great job but I was never home.  In January I completed the accelerated EMT course with CPR Training Professionals in South Windsor.  I’m excited to begin a new career within the medical field and to be able to really make a difference in someone’s life.  My wife and I are happy that I will be around more often especially with our daughter Brooke expected in early May.  In my free time I volunteer with the Tunxis Hose Fire Department, spend time with family and friends, BBQ, and do work at our new house.

Nora Young:   FULL TIME, EMT. My name is Nora Young. I am 21 years old and currently live in Storrs, CT. I am finishing up undergrad at UConn and will be graduating in May with a degree in Physiology and Neurobiology. My goal is to eventually attend PA school. I am also a volunteer EMT in Ellington where I thoroughly enjoy giving back to the community. I am a die hard UConn Huskies basketball fan as well as a Patriots fan. I am very excited to be working at ASM where I can further my education in the EMS field.

Information for the seventh new hire has been removed.

Meet the Newest Members of the Team: Aetna Hires Nine

HARTFORD — On March 27, 2015 seven EMTs and two Paramedics were added to the Aetna team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Raymond Berwick:   FULL TIME, EMT. My name is Raymond Berwick and I am 21 years old. I currently live in Ellington, Connecticut. I was born in Vernon but moved from Connecticut to North Carolina at a young age and then on to Mississippi. I eventually ended up finishing out my high school years at Rockville High School, right here in Connecticut. As soon as I could hold a hammer I was building various things with my father. Naturally after high school I quickly became a carpenter. I joined the United States Army Reserve which is where I has my first contact with emergency medicine. I took a “combat life saver course” and immediately knew I loved it. Just the thought of helping people on one of the worst days of their life. Or the possibility of maybe one day being able to save one of my brothers or sisters in arms is amazing. I run a “small time hobby farm” which includes around 30 chickens and a few pigs. In my spare time I enjoy hunting, fishing, backpacking and camping. I cannot wait to explore this new chapter of my life and I am counting down the days until orientation.

Israel Cardona:    FULL TIME, EMT. My name is Israel Cardona Jr. and I am 23 years old. I was born and raised in Hartford, CT. I received my GED with Honors in 2011 and then graduated from Lincoln Technical Institute in New Britain for Medical Assisting. Since then I have worked for both U.S Security Associates and Allied Barton Security Services for the past two years now. I have worked primarily as security for the Phoenix Life Insurance company in Downtown Hartford. I started as a part-time third shift officer and I was fortunate enough to land a supervisor position within a year. While working at the Phoenix I attended the EMT-Basic course at Code One Solutions in East Hartford which was a great experience and made my decision to be an EMT one I would not regret. I went for my EMT-B certification because I love the challenges that the EMS field faces and know that it is a career that would always push me to learn more. Although I will miss my friends and coworkers at the Phoenix I look forward to working alongside the Aetna Ambulance staff for many years to come. Within the next year I hope to attend paramedic school to further my knowledge in the EMS field.

Joseph Kosswig:     FULL TIME, EMT. Hello my Name is Joseph Kosswig, I am 23 years old and from Plainville, CT. About five years ago years ago I joined the Volunteer Fire Department in Plainville. When I started there I completed fire school and loved helping people in their time of need. I enjoyed it so much I decided to continue my education and took an EMT-B course at New Britain EMS Academy. It was a fast course, full time over a span of a six week period in the Summer of 2013. During the time of this course I began to take on as much ride time with New Britain EMS as I possibly could, as a student. I loved helping the patients and knew I wanted to continue my career. During this time I have also been enlisted in the CT Army National Guard, serving as part of the Charlie Company in the 1-102 INF. I have been in the military for about five years now in which I have taken on the responsibilities of a Team Leader. I have also completed a couple of military courses such as Army Mountain Warfare School and Warriors Leadership Course. I have been a student at Tunxis Community College for a few semesters now and have only eight classes to finish my degree. I plan on finishing my degree and hopefully one day I become a Paramedic. I look forward to starting my career at Aetna Ambulance and becoming part of the greatest team.

Muath Omari:    FULL TIME, EMT. My name is Muath Omari, I am 27 years old. I am newly married and having my first born son this year. I thank Aetna for giving me the chance to start my new life with a wonderful new career with their company. I love helping people and love the emergency medical field. I am grew up in the streets of NYC most of my life. CT is my new home for my new family. I have work hard to achieve my goals. I have struggled through many obstacles in life to get to where I am today and plan to finish school as a paramedic. My life has changed for the better, but the man who loves football and cars will never change. Now I will look forward about teaching my son about all the things I learned in life and loved in life. Thank you to everyone at Aetna who believed in giving me a chance.

Dennis Pelletier:    FULL TIME, EMT. My name is Dennis Pelletier, I am 26 years old and currently live in Windsor, CT. I grew up in Coventry and joined the US Air Force right out of high school. I served five years in the Air Force in Security Forces and I was fortunate enough to travel around the world and live in Turkey and Guam for some time. My deployment to Iraq opened me up to EMS and I discovered I had a passion for it. Once out of the Air Force I started college and worked at Cabelas in the firearms section. I took my EMT class in the Summer of 2014 at Code One in East Hartford and I currently have an Associates Degree in Homeland Security from Goodwin College in East Hartford. I am also finishing up my Bachelors degree in Public Safety and Security at Goodwin. My ultimate career goal is to have a career in emergency management however EMS is not just a stepping stone, I see it as a career as well. I eventually want to get my Paramedic license and a Master’s Degree in emergency management with a focus on public health. I am excited to begin a career with Aetna Ambulance and to provide a public service.

David Rivera Jr:     FULL TIME, EMT. My name is David Rivera Jr. I am 27 years old and currently reside in East Hartford, CT. I became a certified EMT about two years ago. I am a volunteer member of the Manchester Fire Department as a Firefighter/EMT. I have always been so interested in how the human body works and its functions. That small fire really burned within me when I went on my ride along with Aetna while working on my certification. Volunteering with the fire department and going on emergency calls just confirmed that this was what I wanted to do. Everyone in this world has a purpose/calling and I truly believe that this is mine. I am a new father to a beautiful baby girl. I will take care of every child as if they were my own. I will a care of every mom, dad, brother, sister, grandmother and grandfather as if they were my own. I spend my free time with my family, loved ones and two dogs. I give thanks to God as He is the rock in my life. My hobbies are working out, fishing and reading. I am blessed and thankful for this opportunity with Aetna and I look forward to the experiences and room for growth.

Shawn Testa:    FULL TIME, EMT. My name is Shawn Testa and I was born and raised in Bristol, CT. I am a six-year veteran of the United States Army. After graduating high school I joined the Army as an Airborne Infantry Medic and was stationed in North Carolina for four years. I was deployed for two combat tours in Afghanistan in support of Operation Enduring Freedom VIII and X with the 82nd Airborne Division. I was attached to an infantry company of the 508th Parachute Infantry Regiment and participated in daily patrols as the first line of immediate medical attention. Aside from battlefield medicine, I was responsible for clinical and daily care of the soldiers in my unit. The final two years of my military career were completed as a reservist in New York. After my initial enlistment I went to school and recently graduated from Tunxis Community College with an Associates Degree in Science. I enjoy spending time out doors and camping with my family and close friends. My favorite holiday is The Fourth of July. America!

Eric Thepsiri:     FULL TIME, Paramedic. My name is Eric Thepsiri, I’m 22 and I grew up in Vernon, CT.  I first got started in EMS when I became an EMT at 16.  My first call was a respiratory arrest.  I remember being excited, nervous and scared all at the same time. When I began to bag the patient and they started breathing again, it was the best feeling I’ve ever felt. That was the call that sparked my love for medicine. I decided to continue my education at the University of Connecticut as a pre-med student.  As I was going through my studies at Uconn, I came to the realization I wanted more out of my education. Not only did I want a degree but I wanted my education to be practical.  I wanted to learn how to care for patients, how to make tangible differences and explore emergency medicine. Therefore, after my junior year at Uconn, I decided to become a paramedic. I enrolled in Goodwin College/Hartford Hospital’s Paramedic Program, where I recently graduated in December 2014. Currently, I work as an EMT for the town of Vernon and help to teach with the Department of EMS Education at Hartford Hospital. When I’m not working, I enjoy spending my time with friends and family, taking pictures, traveling and providing sustainable medical care overseas. I’m excited to start my journey in paramedicine here as a member of the Aetna Family, while continuing my education towards medical school.”

Information unavailable on ninth new hire at time post was published; a full time Paramedic.  

Words That Describe Us: Volume 51

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Fabulous. The service has always been great since my husband was alive with Alzheimer’s, He had many trips but always great care. I had great care when I needed it. (15-5753; G. Geres, M. Sparks).
  • Professional + caring.
  • Caring Medical professionals.
  • Compassionate.
  • Very friendly. Professional.
  • Excellent, timely, professional, caring service!! The paramedic was experienced, reassuring and very professional. (15-8589; M. Levasseur).
  • Caring x 2.
  • The crew was very professional and sincere.
  • Professional said 7 times.
  • Made me feel comfortable in a stressful situation.
  • Professional yet personable.
  • Friendly + understanding.
  • I was very pleased with the service and thank everyone involved.
  • Efficient – Well Trained – Knowledgeable – Considerate. (15-9703; S. Norton, J. Hornish).
  • Patient, caring, careful, good listeners staff. (15-8729; S. Whalen, N. Foran).
  • Caring and professional.
  • As a director of health (retired) in a private school, I have used ambulance services for students, I can say with experience that the team who responded to me could not have been better. (15-10505; M. Osborne, N. Raiola with Manchester Fire Rescue EMS).
  • Everyone was polite and friendly.
  • Both were very wonderful to me. N. Raiola called my appt for me so I can cancel. I was very grateful for that also. Thanks so much. (15-11201; N. Raiola, G. Derosier).
  • Very nice.
  • Caring enough.
  • Thank you so much for your service!!!
  • The ambulance crew was very professional and showed concern for my mother’s privacy. (15-9096; K. Stock, T. Halligan).
  • Caring x 2.
  • Knowledgeable.

Words That Describe Us: Volume 50

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Lifesaver!
  • 100% A+! They saved my life! (15-3354; M. Pacheco, S. Howard).
  • Professional x 3.
  • Caring and considerate of special needs. Clients and facility.
  • Friendly. My 3 y.o. love them. Called them her new friends. (15-5359; V. Maston, J. McAuliffe).
  • Good work.
  • Excellent. The EMT staff did a good job.
  • Excellent, professional care.
  • They knew their job – Made me very comfortable.
  • They were helpful and helped me to relax.
  • Caring; dedicated; excellent. (15-4690; R. O’Neil, T. Luetjen).
  • CARING. EMTs stopped back in ER after transporting someone else to check on me. Very thoughtful. (15-5397; T. Marshall, H. Marshall).
  • Very helpful, reliable, competent.
  • Professional & friendly & reassuring. (14-108106; M. Osborne, D. Hammett).
  • The crew [was] extremely courteous, efficient and very kind. (15-5316; J. Traber, W. Schnepp).
  • Good x 2.
  • Perfect.
  • Awesome!
  • Quick response time and professional [manner].
  • Awesome.
  • Very good.
  • Crew very thoughtful + kind. Truck needs better suspension for bumps.
  • Thank you! Couldn’t have been better!
  • Excellent.
  • Professional but still compassionate. (15-2542; V. Maston, E. Vaughn, N. Raiola with Bolton Fire Department).
  • The Best.
  • Excellent care and service. Thank you so much. I really appreciated it. (15-6569; M. Tuttle, J. Startup with East Hartford Fire Department).
  • Very polite + concerned – Cleaned ice + snow, so I could get on stretcher. I’m old + gray, they were very flattering, telling me I was good looking!! “So sweet”. (15-6482; B. McDonald, D. Tedeschi with East Hartford Fire Department).

Words That Describe Us: Volume 49

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Professional, knowledgeable, timely, respectful. We were very impressed with the care our son received from your staff members. He is 2 years old and the way he was care for was amazing!! Thank you ALL for such great CARE!!! (14-106100; J. Roy, K. Baker with Manchester Fire Rescue EMS).
  • Excellent.
  • Professional, respectful.
  • Efficient.
  • KIND and CARING in a scary situation. (14-110624; G. Geres, B. Langan).
  • Is knowledgeable, professional, attentive, compassionate. (15-519; V. Maston, G. Geres).
  • Professional, personal & caring.
  • The crew[members] were both professional and kind. Thank you both! (15-1109; R. O’Neil, B. Langan).
  • Professional x 3.
  • Excellent + care in their job
  • Great.
  • Professional.
  • A special thanks to John (presumably from MFRE) who recognized [patient] and made him feel comfortable. (15-1767; K. King, S. Boutot with Manchester Fire Rescue EMS).
  • Knowledgeable, caring – top notch!
  • (Answered Strongly Agree to all questions) I did not check off the survey without thinking about the questions. Your driver and paramedic were that good!! Thank you!! (15-2474; D. White, A. Pardi with Somers Fire Department).
  • Awesome! (Rebekka and Jason?)
  • Polite.
  • The [Paramedic] was very professional + kind. Both fellows were great. (15-3092; T. Oliver, C. Haag).
  • Professional, kind.
  • Happy to have you around.
  • Caring.
  • Caring, thorough, and followed protocols.
  • Professional and skilled.
  • Good.
  • The staff was amazing. The medics were so thoughtful, attentive and informative. (15-2853; J. Bak, N. Raiola).
  • Very nice medics. I am very happy that I had your medics. [H. Jolly] made me feel very comfortable. (15-3724; H. Jolly, J. Martinez).

ASM’s Alpha Five: Volume 8: Praise for Dave White

Dave White A

ASM’s Dave White

SOMERS — In February 2015 ASM received a letter from Somers Fire Department President Timothy Percoski praising and thanking Dave White, one of ASM’s Johnson Medics, for his service to the Department and the area. ASM’s Johnson Medic, also known as Alpha 5, works in partnership with Somers Fire Department, Stafford Ambulance and is stationed at Johnson Memorial Medical Center.

Among the two page letter, President Percoski praises Dave’s commitment and his presentation at a January drill. “Dave accepted this opportunity enthusiastically, and was eager to help not only the members in Somers, but his colleagues out of ASM….Every single member of our group had a takeaway from the training, as was shared with me after the fact by our members.”

Somers Fire DepartmentFurther, “His presentation was that of partnership and camaraderie, and that was arguably the greatest takeaway of the night. Dave White is a great asset, not only to ASM, but also to the Somers Fire Department and the people of Somers that he aids when needed.”

On behalf of ASM, we are enormously proud of Dave and all of our Johnson Medics and of our longstanding partnership with Somers Fire Department and its dedicated and talented staff. 

Words That Describe Us: Volume 48

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  •  “Caring” Excellent Care. My 1st Ambulance “ride” in my 74 years! “Outstanding” (14-109079; R. Fross, J. Rassmussen).
  • Professional, gentle and kind.
  • Everything was perfect! (14-105492; E. Dombroskas, S. Howard).
  • Great.
  • Efficient. They took my complaint serious(ly) and did the questioning in the ambulance. They wasted no time in getting me to the ER. Best experience my family has been through. Thank you! (14-108887; D. Noyes, A. Selko).
  • Both very friendly and professional. (14-101010; H. Mendes, R. Houser).
  • Patient.
  • Excellent, prompt, professional service. Thanks. (14-108399; R. Buechele, M. Kleza).
  • Friendly and caring on way to hospital.
  • Caring and reassuring. Very kind and calm. The [EMS Provider] riding with me [M. Tuttle] was very knowledgeable and told me what he thought it was and he was correct. (14-109247; M. Tuttle, R. Fross).
  • Kind
  • Reliable.
  • Prompt, kind + professional.
  • They were great.
  • Pleasant + Professional.
  • Professional, kind and caring.
  • Caring x 4.
  • “Brilliant”
  • Awesome!
  • Good.
  • Very professional.
  • The lead paramedic was great & kept me informed and calm through the whole process. A big “Thank You” to him. (14-108998; D. Kemp, S. Finnigan).
  • Thoroughly professional, but comforting + caring. (14-106928; P. Ryzak, E. Grey).
  • Concerned and thoughtful.
  • Outstanding.
  • Very professional + caring when taking care of my son.
  • Very professional, caring, understanding. (14-108287; C. Haag, S. Yenco).
  • Excellent.

Words That Describe Us: Volume 47

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Very professional.
  • Polite and professional.
  • Professional x 1.
  • Excellent x 2.
  • Calming for everyone (14-108107; S. Crittenden, R Fraley).
  • I had confidence that my mom was going to be transported to Manchester Memorial Hospital in a competent and professional manner.
  • Knowledgeable, efficient, professional + caring. (14-102310; G. Geres, C. LaChance).
  • Great.
  • The ambulance crew was very professional. Great job! Thanks.
  • Professional + kind.
  • Involved.
  • Thorough, professional + prompt.
  • Professional and private. I have worked with this crew before. They were professional and understanding. (14-84727; J. Bak, S. Yenco with East Hartford Fire Department).
  • Kind.
  • Excellent, professional, caring.
  • I found [Patient Name] unresponsive (dead) on couch. EMT/Fire Dept arrived quickly – zapped him a few times + brought him back to life. He traveled in ambulance w/ medics so I can’t (nor he) comment on the ride! Thank you! (14-101802; M. Guertin, K. Twohig with East Hartford Fire Department).
  • Your medics were “wonderful”!! (14-105703; M. Karr, S. Jachym).
  • Above + beyond care – Anticipating my needs + safety! (14-105880; M. Tuttle, R. Fross).
  • Excellent.
  • Friendly + helpful.
  • 1st class
  • Very professional and courteous!
  • Very good with caring for my kids’ anxiety w/ the situation. (14-108718; E. Dombroskas, P. Piotrowski).
  • Professional x 7.
  • Difficult job well handled.
  • Excellent. Great Job.

Meet the Newest Members of the Team: ASM Hires Five

MANCHESTER — On February 4, 2015 five EMTs were added to the ASM team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Tiffany Armas:     FULL TIME, EMT. My name is Tiffany and I’m 23 years old.  I was born in Caracas, Venezuela and moved here when I was ten.  I graduated from UCONN in May with a B.S. in Allied Health and a minor in Biology.  I currently work per diem at the UCONN Student Health Services Laboratory and I’m trained in phlebotomy.  I love working in the medical field and am super excited to be involved in emergency care.  In my spare time I like to cook, practice yoga, and anything involving being outdoors.  I’m also trying to teach myself Portuguese and after that, hopefully another language.  I love traveling and learning about different cultures and hope to one day be able to volunteer around the US as well as the rest of the world as a doctor to help communities in need.

Cheryl Everest:    FULL TIME, EMT. My name is Cheryl Everest I am 23 years old and currently live in Simsbury. I take great pride in helping people everyday in our community. I took my  EMT course three years ago and almost instantly fell in love with EMS. I recently graduated from Tunxis Community College with my associates. In my spare time I like to hike with my dog and spend time with my horses. I also volunteer with Simsbury Ambulance. I could not be more pleased to be able to turn my EMS passion into a career with ASM. I plan to further my career in emergency medical a services and become a paramedic.

Patrick Gleason:    FULL TIME, EMT. My name is Patrick Gleason, I am 43 years old and l live in Manchester, CT. At age 18 I joined the Army and served four years active duty with the 25th Infantry Division.  I assumed the duties of squad leader and particularly enjoyed the time I spent at Combat Life Saver School.  I went on to work as a Regional Director and Project Manager in the business world but always yearned to acquire an occupation in the medical field.  In 2014 I completed an EMT course at Code One in East Hartford and obtained my license. I love to learn new things and am looking forward to a more meaningful career by making a difference in the lives of those I serve as an EMT.  The experience I will gain in the field as an EMT will help to prepare me for my ultimate goal of becoming a Paramedic. I spend my free time with my wife and two kids, attend and volunteer at our church and am assistant coach for basketball at the kids school.  I am excited and grateful for this new opportunity.

Bianca Krzynowek:    FULL TIME, EMT. My name is Bianca Krzynowek. I am 21 years old. I was raised and currently reside in the small town of Somers, Connecticut. I am a volunteer member of the Somers Fire Department. Growing up in a small agricultural town allowed me to dedicate most of my childhood to being on the farm and working with cows and horses. I currently own two horses named Bailey and Abe. When I am not working, I spend all of my time taking care of them and competing. I also enjoy working out at the gym, running and hiking, working on my truck, riding dirt bikes, kayaking, fishing, playing guitar and, snowboarding. After high school, I decided to pursue an associates degree in criminal justice from Asnuntuck Community College. Someday, I hope to become a police officer, like my father. My dad is my hero. Every time I get on an ambulance with a patient I strive to treat people the way he does; with compassion and respect. My father is the person that originally got me into EMS work and has always been a fantastic role model. I am really excited to be a member of this wonderful company and I can’t wait to begin my work with ASM.

Jonathan Sanchez:     FULL TIME, EMT. My name is Jonathan Sanchez and I am 22 years old and from New Britain, CT. I graduated from Tunxis Community College with an Associate’s Degree in Criminal Justice. My career goal is to become a police officer and to do the best I can to support the communities and the laws in place. In 2012 I got my first job at St. Francis Hospital & Medical Center as a transportation tech. With this job I became exposed to the hospital environment and was intrigued by the hospital environment and how much health care providers make a difference in the people they help. That’s when I decided to become an EMT. I obtained my certification last year and since July I have had the pleasure to work in the Emergency Room as an ER Technician which is basically an EMT within the ER. I have seen many different types of patients, from basic toe pain to cardiac arrests. I have done all types of different jobs and procedures within the ER and I love the fact that I get to actually help people out when they are in need and potentially help save a life. I look forward to working with the ASM crew and learning new things and incorporate what I already know on the road. I look forward to the future with the ambulance service and hope to take what I have learned and incorporate that in my career later on in life!

Words That Describe Us: Volume 46

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Outstanding! Thank you!
  • Professional, provided clear analysis of the situation. (14-98987; R. O’Neil, M. Kleza).
  • Caring professionals. May very well saved my life – provided excellent, timely care. My thanks to the team who were so considerate especially on Thanksgiving Day. (14-101886; R. O’Neil, M. Kleza, K. King).
  • Work very well together!
  • A great experience overall.
  • Excellent, very considerate.
  • In good hand[s]
  • The crew was excellent
  • Courteous, caring, treated with dignity. (14-104270; T. Oliver, S. Meckel with Manchester Fire Rescue EMS).
  • Cordial + caring.
  • Courteous, kind + professional. Very serious medical workers. (14-104171; T. Cote, L. McHugh with East Hartford Fire Department).
  • Professional, Personable, Empathetic. (14-103960; A. Gomme, L. Slebodnick).
  • All in all very courteous + professional.
  • As a veteran at ambulance rides – ONE OF THE BEST! (14-100555; J. Bak, N. Raiola).
  • Courteous, efficient, capable. (14-103131; E. Sheils, S. Boutot).
  • Good.
  • I would recommend your service to others.
  • Caring + calming.
  • Professional
  • Very caring.
  • They did a superb job; really professional.
  • Professional, empathetic & non-judgmental. (14-105968; M. Tuttle, R. Fross).
  • Friendly, calm, responsive. (14-106114; M. Tuttle, M. Khan).
  • Excellent service!
  • Very professional + courteous + beyond – put me at ease – even looked in on me (at ER) at end of day! (14-105672; D. Noyes, R. Dunn).
  • Professional, kind + caring.
  • Was most satisfied.
  • Very ppt. + professional.
  • Caring + professional.