Meet the Newest Members of the Team: Aetna Hires Four – 2016

HARTFORD — In December, 2016 two Paramedics, and two Dispatchers were added to the Aetna team. As part of our continued growth, Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures. Bios from our new Dispatchers are currently pending, we eagerly anticipate introducing them as well.

Alex Bowyer: FULL TIME, Paramedic. I am 25 and from Bethlehem CT. I attended Moravian College in Bethlehem PA. I graduated with a BA in Sociology with a concentration in Law and Society, and a minor in music in 2013. I started with the Bethlehem Volunteer Fire Department as a first responder 3 years ago. I have been working as an EMT for Campion Ambulance Waterbury Division for the past 2 years. I attended the Goodwin College Paramedic Program, and completed my field internship at Valley EMS. I plan on pursuing a career as a fire/medic. Outside of work I enjoy camping and riding my motorcycle.

Cora Gingras: FULL TIME, Paramedic. I started in EMS in high school when I joined the fire department. I was a member for 5 years when I transitioned over to the ambulance. I have been working as a Volunteer in my town for the last 4 years. Before coming to Aetna I have worked commercial ems for 3 1/2 years. I recently graduated paramedic school at Goodwin college. My future plans are to go to nursing school.

 

 

“Just Keep Looking At The One!”

HARTFORD –  On December 10, 2016, Aetna Ambulance received a letter from Hartford Hospital’s Management Team, regarding the exceptional actions of Paramedic, Nick Foran. After noticing his kind gesture (depicted below), Karen Teixeira, a triage nurse, drafted a letter to the Hospital’s Management Team. Her letter prompted an outpouring of gratitude and self reflection from Danette Alexander, Nurse Director of Emergency Services. Read both the letter and note below.

The letter from Karen Teixeira:

A medic from Aetna brought in a homeless man tonight that was seen and  released.  Later, this medic came up to me asking where the patient was; I looked in the tracker and told him that it looked like the patient had been discharged. He was disappointed.  He then told me that the patient was homeless and that all of his clothes were wet, especially his gloves. I noticed the pair of gloves in this medic’s hand.  I asked him if they were for the patient, he said they were. I told him that he may be in the waiting room because we typically allow homeless patients to stay in the reception area if the weather is cold.  He proceeded to look in the waiting room and found the patient. He was relieved that he was able to find the gentleman to give him a pair of dry gloves so that he wouldn’t get frost bite.

The note from Danette:

This is a beautiful story.

I believe it is our mission:  To help.  To help in any way we can.  It is not a little thing to allow the homeless a warm shelter—even for just a few hours.

The empathy shown by this medic was not a little thing.

It is the only thing.

I try to learn each day so I can be a better person.  Not just for me or my family, not just for all of you but I try to be better so I can help those who need us most.

Sometime it is overwhelming to look at all the people who need us. It is often daunting to the ED; the needs of all the service lines and the patients who makeup each of these patient populations.   It is disheartening to listen to feedback from people that feel we fell short of their expectations.

Yes, we can be better.  There is always room for improvement (I am the first to admit that I can be better).

But you need to know how proud I am of all of you and the work you do every day.  Try not to be overwhelmed.  We will help each patient.  One at a time and do the best we can.

Mother Teresa said, “If I look at the mass, I will never act.  If I look at the one, I will.”

Just keep looking at the one.  We will be ok.

“Food drive brings in needed holiday items, continues this weekend”

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MANCHESTER – On Wednesday, November 16, 2016, The Ambulance Service of Manchester appeared in the JI for it’s efforts during the “Emergency of Hunger” Food Drive. The kind words by Beth Stafford, the Executive Director of the Manchester Area Conference of Churches, can be found below.  The article, by Joseph T. O’Leary, details the annual food drive and it’s impact on the community.

This food drive grows every year, Stafford said, and ASM, which spearheads its efforts, hopes to see it spread. Stafford particularly thanked ASM, which has continued the program despite changes in leadership.

Read the full article here.

 

Above and Beyond!

Mitch KarrHartford – Aetna Paramedic and Preceptor Mitch Karr has recently joined a prestigious group of critical care providers by obtaining his Flight Paramedic Certification (FP-C). According to The International Board of Specialty Certification (IBSC), “The FP-C certification targets competency at the mastery level of paramedic practice.” This accomplishment required over 6 months of self-study, and the successful completion of a grueling exam. While working full time, Mitch took it upon himself to develop the knowledge base necessary to achieve his goal. Paramedic Sam Dybdahl shares this distinction as well.

Their desire to continually progress as providers demonstrates the commitment our employees have to patient care.

“I was very grateful that my son and I were in such capable hands.”

bush-and-masslon-letter-of-praise-101316

 

MANCHESTER – In late September Ambulance Service of Manchester received a letter of praise for EMT Jonathan Bush and EMT Chauntelle Masslon from the mother of a patient that they transported from a facility to Brainard Airport.

 

The letter reads:

“I am writing to commend two of your employees – Jonathan Bush and Chauntelle Masslon who, on [a date in September], transferred my son from [a facility in Hartford] to Brainard Airport for a flight to [a facility in New Jersey]. My son suffered a [neck injury] on [a date in September] and had to be handled very carefully. Your employees also had to work side by side with the medical personnel that would be accompanying my son on the plane.

Jonathan and Chauntelle were very professional while dealing with my son and the other people involved. They were so calm and efficient. The drive to the airport went smoothly as well as the transfer to the plane. Not only did they tak good care of my son, they also took care of me. I was grateful to that my son and I were in such capable hands.

They did a great job and I just wanted [ASM] to know that.”

 

ASM Participates in Foster Family Farm’s Public Safety Day

foster-family-farm-corn-maze-2016SOUTH WINDSOR – On October 10th, Foster Family Farm hosted a Public Safety Day honoring 1st Responders. As shown in the picture to the left, the maze was cut to portray Police, Fire and EMS. Crew members from ASM, along with representatives from South Windsor Fire and Police Departments were on hand to showcase their respective rolls in emergency response.

 

Words That Describe Us: Volume 89

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • They took care of my husband like their loved one.  Thank you all. (16-60808; G. Geres, M. Kleza).
  • Extremely Professional
  • They were both great
  • The ambulance crew was a good group of guys
  • Very nice people
  • Acted Professional
  • Speedy and Very Professional
  • Both members of the crew were respectful and the care they gave me was excellent! (16-6914; J Basora, T Dixon).
  • Reliable with Empathy
  • Knowledgeable/Caring
  • Everything was great; care level, courtesy, assessment skills, pain control (16-70099; W Valencia, R Davenport)
  •   I was very pleased with the speed they got here and the care they gave me (16- 70845 T. Armas, C. Lemire).
  • Very Professional, efficient
  • Competent
  • Very Professional, experienced
  • FEEL GOOD
  • Very Professional and kind
  • Very Prompt-reassuring demeanor
  • Professional and caring
  • Highly professional and extremely knowledgeable (16-42737; M Traber, S Debarge)
  • Highly professional and caring!
  • Everyone was awesome. Made me feel more at ease in my time of need. (16-67734 D. Tedeschi, J Lentini)
  • Very caring, knew what they were doing. I’m very thankful for every one of these people. Please continue to help sick people and people in need. And never take anything for granted (16-71410 R. Davenport, N. Young)
  • They were attentive and skilled. I have bad veins and he was able to put IV in with no pain (16-73264 J. Monhan, F. Tomboly)
  • Kept me informed and calmed me down.
  • Prompt-courteous attendants
  • Appreciated
  • Outstanding!
  • Very caring service. Thank you!
  • Great treatment and concern could not have been better.
  • Caring, professional, and funny! (16-73491: J Duval, R. Bilodeau)
  • Excellent care was given. I felt comfortable and well cared for.

Meet the Newest Members of the Team: Aetna Hires Three – 2016

HARTFORD — In October, 2016 two EMTs and one Paramedic were added to the Aetna team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Courtney Graham:  FULL TIME, Paramedic. My name is Courtney Graham, I am 20 years old and currently live in Harwinton, CT. I have been in the field of Fire and EMS since my junior year of high school, volunteering for Harwinton Ambulance and HWSFD. I graduated college with a degree in Fire Science while attending classes at Wolcott State Fire School, and working as an EMT for Vintech the past couple years. I also help teach in the summer for Camp Fully Involved, an all women’s introduction to the fire service program at New Hampshire Fire Academy. After graduating, I attended New Britain EMS Academy Paramedic Program, where I found my true passion in Emergency Medicine. During the program I had the chance to complete part of my field internship with some of AETNA’s Paramedics and EMTs. I completed NBEMSA’s paramedic program in August as a part of Class 0815. I would like to work towards becoming a flight paramedic and eventually a D.O. where I hope to specialize in Pediatric Emergency Medicine. Outside of EMS, I enjoy traveling, hiking trips to Vermont and New Hampshire, sketching, photography and being with friends and family. I’m very excited to be continuing my EMS career as a Paramedic with AETNA and meeting the rest of the team!

Kyle Kureczka:  PART TIME, EMT. Hi my name is Kyle Kureczka, I am from Berlin, CT. For the last 5 years I have lived in Newport, RI where I went to school and played at Salve Regina University. The last year I have been working in the ER of four hospitals as a medical scribe. Aetna will be my first time working as an EMT. I plan to use my experience as an EMT to one day go to PA school. In my spare time I like to play soccer, work out, read, and be outdoors.

Michael Quezada:  FULL TIME, EMT. My name is Michael Quezada, I am 25 years of age .I got into EMS because I enjoy helping others and it is a very rewarding job. This will be my first time working for EMS and I wish to gain as much medical experience as I can while working for Aetna Ambulance. My future plans for EMS include: working as an EMT for a few years and then going back to school to obtain my Paramedic license. My hobbies are: long boarding, bodybuilding, calisthenics, playing video games and martial arts. I look forward to working with everyone at Aetna Ambulance and making new friends!

 

Words That Describe Us: Volume 88

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Caring and competent. Thank you for making a scary time more bearable. (16-57973; G. Geres, H. Marshall).
  • Professional. Thank you.
  • Professional, skilled and comforting paramedics helped a stressful situation to be a little easier. (16-32294; K. Stewart, J. Pearson).
  • Very professional.
  • Excellent, especially with the children. Kept them calm. Great job. (16-40554; M. Osborne, M. Karanda, J. Bush).
  • They were both calm and very patient! Great job! Thank you R + R. (16-56137; R. O’Neil, R. Fross).
  • Very professional.
  • Good service, care, responsibility.
  • Efficient and compassionate.
  • Professional.
  • They were very very good. They focused me on basketball. I love basketball.
  •  Very kind, personable.
  • Everyone was extraordinarily kind while capable and professional. Thank you. They made an extremely difficult situation almost pleasant!
  • 1st time in an ambulance and was impressed by the professionalism of the EMT. Excellent all the way around. (16-58683; G. Kendall, J. Barletta).
  • Professional – caring.
  • Cool.
  • Calm + very professional, caring.
  • The lady that was in the back with me. She was wonderful. Very caring. “Great Job” Guys. (16-55938; G. Geres, S. Boutot).
  • Very professional and caring.
  • Professional & courteous.
  • I received exceptional care from the ambulance crew. I would like to thank you for providing the lifeline I needed emergently that morning. The quality of care as well as the empathy the crew showed me was second to none. I am so very grateful for their help. God bless.
  • Very caring.

Cleared for Independent Dispatch: ASM’s Michael Karanda Completes Precepting Phase

Michael KarandaMANCHESTER –  As of September 9, 2016, ASM’s Michael Karanda has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves. His preceptors were Paramedic Supervisor Melissa Osborne and Paramedic Joshua Traber.

Michael started at ASM in February of 2016 and graduated from the Capital Community College Paramedic program.  He started off in the medical field in 2011 after receiving his EMTB Certification.  He has been a member of Glastonbury Volunteer Fire Department since 2008.

As with all precepting phases at ASM, Michael’s final approval came from Eastern Connecticut Health Network after shadowing him and his preceptors in the field as they responded to emergency calls.

On behalf of the ASM Family, we would like to wish Michael the best of luck and say we are very proud to have such skilled professionals on staff.

“Although I was nervous and upset, they helped to calm me…”

kenya-letter-of-praise-092016

MANCHESTER – In late September Ambulance Service of Manchester received a letter of praise for Paramedic Kenya Russell and her EMT partner Robert Grzywinski from a patient they transported during an inter-facility transfer.

 The letter reads:

“I would like to take this opportunity to let you know the two people who transported me from Windham Hospital to Hartford Hospital on [Date in August] were wonderful to me.

Although I was nervous and upset, they helped to calm me, and put me at ease.

If I remember, the lady’s name was Kenya.  She asked me what kind of music I wanted to hear.  I said off the top of my head Vienna Waltzes and low and behold she played a [song] which made me smile.

Those two people are certainly in the right line of work.  I will never forget their kindness.”

 

Words That Describe Us: Volume 87

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Professional. Thank you.
  • Skilled, compassionate, quick.
  • Friendly.
  • [Crew] were polite and professional. Set me at ease and kept me informed. (16-47073; J. Traber, M. Uddin).
  • Very good.
  • Staff was extremely professional, showed empathy and helped calm everyone involved. (16-50087; E. Burgess, K. Twohig with Manchester Fire Rescue EMS).
  • K and her partner were excellent, they were great at taking professional care of me. (16-53556; K. Russell, R. Jones).
  • Excellent – pleasant yet professional.
  • Life savers.
  • The ambulance crew were very kind and professional.
  • The person who rode with me was great – definitely put me at ease. (16-53409; R. Bilodeau).
  • Courteous + compassionate.
  • The ambulance crew were very caring and allayed my mother’s fears about the pain upon moving her. (16-25719; M. Pacheco, K. Durand).
  • Professional x 3.
  • Excellent.
  • Attentive Compassionate Friendly.
  • Excellent, capable, and compassionate.
  • They were terrific.
  • Very well trained + friendly – Great Job.
  • Very professional.
  • Impressive, well done.
  • Professional.
  • M was friendly, concerned and informed. I would like you to acknowledge M. for his good service. I would have never been able to get to hospital. I had blacked out when I hit my head and was in shock. M was excellent. (16-57541; M. Campbell).
  • Courteous, professional, friendly. Your staff helped ease my fears during an incredibly stressful event. I am grateful! (16-59663; J. Craig, A. Hernandez with East Hartford Fire Department).
  • Good people.

Praise for an MFRE and ASM Response

Mercedes Sprinter Ambulance ASM FMANCHESTER — In August of 2016 ASM received an email from a patient in Manchester for a response in July. In it she praised the care she received from ASM’s Luke Zalewski and Sean McNeff working with Manchester Fire Rescue EMS (MFRE) firefighter-paramedics. The email read as follows:

The ambulance crew was so kind to me I have been wanting to send them a thank you note. I was in so much pain when they arrived at my house, and as a young woman I was worried they might not take my complaints seriously, but they did. When they arrived I was in so much pain I could barely stand up. They helped me out of the house, but they also went the extra mile of reassuring me that my two cats did not get out of the house when they left the door open. They described both cats to me and said they had seen them both go into the basement. This really helped me to relax  in a difficult situation. They could have just told me not to worry about it, but they took all of my concerns seriously.

On the way to the hospital they administered medication in an IV that helped my pain decrease. I was scared when I arrived at the hospital because I was alone but they reassured me they would not leave me by myself. I typically use alternative medicine because I have previously had many negative experiences with the conventional medical system, but this was not one of them. I am so grateful I called that day and so grateful that the crew treated me with so much care and respect. I felt they really went above and beyond to make sure that I felt as comfortable and safe as possible. What wonderful people! The doctors believe I had a ruptured cyst and I am feeling better now. Thank you so much!

[This redacted and de-identified story and commentary appears with the patient’s express permission]