Aetna’s Jennifer Pasquale and Michael Glazier Receive ‘Unit Citation’

ROCKY HILL — On November 14, 2014 Aetna’s Jennifer Pasquale and Michael Glazier who were recently mentioned for excellent care in service in another blog post, received a Unit Citation from the Rocky Hill Fire Department.

The recognition stems from a September 24, 2014 response in Rocky Hill where the two witnessed a significant head-on motor vehicle crash on the Silas Deane Highway. Their quick action and excellence in clinical care were significant to the patient’s outcome.

High Praise for Jennifer Pasquale and Michael Glazier

Pasquale and GlazierOctober 18, 2014

To Whom This May Concern:

On Saturday morning, September XX at around 4:30am, my husband, [name], and I were involved in a motor vehicle accident on [location in Aetna’s area].

Your ambulance company was called, and two EMS personnel responded to the scene to render medical assistance…I wanted to write and commend them for taking such wonderful care of us. These two [EMS Providers] displayed the utmost kindness, caring, concern and basic life support in what was already a very stressful and upsetting situation.

More often than not people only write to complain but I wanted to write to express our sincere thanks and gratitude to your staff.

Most sincerely,

Patient (14-80011).

(Patient and certain response information redacted for privacy).

Meet the Newest Members of the Aetna Team: Aetna Hires Eight

HARTFORD — On November 6, 2014, eight EMTs were added to the Aetna team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Ryan Dunn:    FULL TIME, EMT. My name is Ryan Dunn and I am 23 years old from Houston, Texas. I graduated from TCU in 2013 with a degree in Biology and Chemistry and the eventual goal to go to medical school. After working in the Emergency Department as a scribe for 2 years, I moved up to Tolland and got my certification at CodeOne in East Harford in July.  In my free time I like to watch sports of all types, play basketball, and play video games. I am excited and grateful to be part of the Aetna team and can’t wait to work with and meet all of you!

Shahbaz Khan:   FULL TIME, EMT. Hello everyone my name is Shahbaz Khan. I am 29 years old and live in Bristol, CT. I was born in Pakistan but raised in United States. I did my undergrad at Central Connecticut State University, from there I went to Atlanta, GA because I got accepted to Cambridge Allied Health for RT(T) Radiation Therapy. I took two years to complete the course and got my diploma. When I come back to CT I became an RA (Recovery Assistant) helping mentally disabled patient, not getting enough working hours I knew I needed to do something else. I was doing my independent studies to get licensed for RT(T) but I needed a profession which will help me gain knowledge, experience, and something I would love to do. My friend who works for Aetna told me “why don’t you come to Aetna and try working as an EMT”. I thought about it and gave it a shot. I was lucky enough to get a job in Naugatuck Ambulance and after getting cleared from the FTO’s I started to enjoy myself as an EMT. I learned new things every day. Every my partner and I did was exciting and I was hooked. I enjoy working in the medical field and try to stay connected as much as I can. The feeling of helping someone and being there for the patient in time of their need is the best feeling. In my spare time I love spending time with my friends. I am a people person so I like interacting with people and making new friends. I enjoy working out, going for a run and dance whenever I have spare time. I live life to fullest although sometimes life does pull you down, but you only get one life so enjoy it as much as you can. I look forward in meeting and making new friends with this company.

Brianna Koshmerl:   FULL TIME, EMT. My name is Brianna Koshmerl and I am 22 years old from Glastonbury Connecticut. I Grew up in Glastonbury and graduated from Glastonbury High School. I started my college career at UMass Amherst, But transferred for my sophomore year to UConn. While on campus, I participated in many extracurricular’s and philanthropy events, did research in biological sciences, and held student jobs. I graduated from UConn in May, 2014 with a Bachelor’s of Science in Molecular and Cell Biology. I just completed my EMT-B course this past summer, and are excited to begin gaining experience in the emergency services field. I want to attend a Physician’s Assistant program, and are using this experience as a gateway into the healthcare career with patient interactions.

Jared Kuhne:   FULL TIME, EMT. My name is Jared Kuhne and I am 29. Originally I come from northeast Pennsylvania, and recently moved to Ellington CT with my wife.  I am a veteran of the United States Air Force, and served in Afghanistan as a translator. During my four year commitment, I earned my Bachelor’s degree and went on to continue my education as a pre-med major at the Central Connecticut State University.  I received my EMT training in New York City with Empress Ambulance Service, before moving to Connecticut.  I enjoy being a productive member of the community I live in, and I hope that I can make a positive impact here in Hartford.   It is my hope to become a knowledgeable healthcare provider, and I’m looking forward to kick starting this career as an EMT with Aetna Ambulance.

Lauren Slebodnick:   FULL TIME, EMT.  Originally from Manchester, NH, I now live in Suffield, CT.  I am 22 years old and I just graduated from Cornell University in May 2014 with a degree in Biology & Society.  I was a goalie on the Women’s Ice Hockey Team while in college and I hope to continue my hockey career to the 2018 Winter Olympics.  I am also a big Bruins fan.  I took an EMT class over the summer and recently obtained my certification.  I also volunteer with Suffield Volunteer Ambulance Association and Johnson Memorial Medical Center.  In the future, I hope to further my education by attending a Physician Assistant Program.  I am very excited to join Aetna’s team and I look forward to meeting and learning from my fellow colleagues.

TJ Wain:    FULL TIME, EMT. My name is TJ Wain.  I am twenty-six years old initially from Waterbury, CT.  I currently reside in Wolcott where I volunteer for the local fire department.  I graduated University of New Haven back in 2010 with a Bachelor’s Degree in Criminal Justice, concentrating my studies in Police Administration.  I was active as an undergraduate DJing various events on and off campus as well as holding several executive positions in the Sigma Chi Fraternity raising funds for the Huntsman Cancer Foundation as well as the Children’s Miracle Network.  As an alumnus, I continued my work as President of the New Haven Alumni Association until attending Paramedic school at Capital Community College, Fall of 2013.   After attending paramedic school, I found that I truly enjoyed the impact that I was able to have on peoples’ lives.  It may not necessarily be “providing that band-aid,” but providing information, with genuine care, for a more beneficial impact.  “What’s a man’s worth if he’s not making the world a better place.” In my spare time, I still actively DJ events as well as enjoy gym, cross-fit and other endurance activities.  I look forward to advancing my career in paramedicine and find there is a lot of opportunity in the field for growth and education.

Chris Willey:   FULL TIME, EMT. My name is Chris Willey and I am originally from New Jersey. I moved to Killingworth when I was fourteen and after college moved Manchester where I have lived for the past year and a half. I went to UCONN for Psychology and Anthropology. I had originally planned to go into accounting or business but realized early on that wasn’t for me. I started to have interest in the medical field my junior year and after talking to friends who were involved in it, quickly became interested in emergency medicine and EMS. In 2012 I took my EMT course at Hartford Hospital. The following year I started volunteering as an EMT, and began working in Hartford Hospitals Emergency Department as an ER Technician. I also work as an EMT in East Windsor. Currently I’m in my final semester of Paramedic School at Goodwin College. I am looking forward to starting my career at Aetna and am counting down the days till orientation!

Alex Zhakov:   FULL TIME, EMT. My name is Alex Zhakov and I am 22 years old. I was born in Chelyabinsk, Russia and I moved to the United States when I was four years old. Since then, I’ve lived in different parts of Connecticut and love the area. Currently, I reside in Farmington, CT. I recently graduated from Brandeis University in Waltham, MA with a Bachelor’s Degree. While attending college in Massachusetts, I completed my EMT certification and am looking forward to beginning my EMS career in Connecticut. When given the opportunity, I love to travel and experience new cultures. In my free time, I love running outdoors, working out at the gym, cooking, catching up on current events, spending time with my family, and playing with my dog. I hope to continue my medical career in the future by attending graduate school. I am particularly interested in the field of infectious disease and would love to someday have a career focused in this area. I am thrilled to be a part of the Aetna team and can’t wait to begin!

Born Rolling Down I-84

Reunited two months after Kyra Deschene's birth on I-84, (l-r) Jamie and Andy Deschene, ASM paramedic supervisor Beth Sheils, holding Kyra, and ASM emergency medical technician Julie Bissell. (Jesse Leavenworth/The Hartford Courant)

Reunited two months after Kyra Deschene’s birth on I-84, (l-r) Jamie and Andy Deschene, ASM paramedic supervisor Beth Sheils, holding Kyra, and ASM emergency medical technician Julie Bissell. (Jesse Leavenworth/The Hartford Courant)

By Jesse Leavenworth

HARTFORD COURANT

MANCHESTER — Andy and Jamie Deschene had to make a quick decision on the night of Sept. 5.

Pregnant with her second child, but not due to deliver until Nov. 9, Jamie Deschene, 30, was having labor contractions when she called Andy at work and told him to hurry home. A doctor at St. Francis Hospital and Medical Center in Hartford told the couple that if they could make it to the hospital from their Bolton home in 20 minutes, they could drive. If not, the physician advised, call an ambulance.

Jamie’s water had not broken, and the Deschenes decided to drive. Her water broke on I-384 near the Spencer Street exit.

Soon after, the infant’s feet emerged, and the couple were faced with a potentially dangerous breach birth in their car. Andy pulled off on Exit 56 of I-84 and called 911. The off-ramp was soon bustling with state troopers, East Hartford firefighters and medics from Ambulance Service of Manchester.

Pregnant herself, ASM emergency medical technician Julie Bissell had answered four or five maternity calls within the past month. Each patient’s due date was closer than the one before, Bissell said. On the last call before the Deschenes’ emergency, the woman’s water broke on the ambulance stretcher.

Andy Deschene made his 911 call at 7:42 p.m. Within minutes, East Hartford firefighter/paramedic Tamarah Collins and firefighter Judith Geier joined Bissell and ASM paramedic supervisor Beth Sheils at the scene. They secured Jamie Deschene for transport and headed to Hartford. Read the rest of the story here…

Cleared for Independent Dispatch: ASM’s Sean Norton Completes Precepting Phase

Sean NortonMANCHESTER – As of October 21, 2014, ASM’s Sean Norton has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

Sean’s preceptors were Paramedic Dave White and Paramedic Supervisor Vinnie Maston. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Sean’s final approval came from Eastern Connecticut Health Network after shadowing Sean and his preceptor in the field as they responded to emergency calls.

Sean started at ASM as an EMT-Basic in 2010 and graduated from the Capital Community College Paramedic Program.

On behalf of the ASM Family, we would like to wish Sean the best of luck and say we are very proud to have such skilled professionals on staff.

Cleared for Independent Dispatch: ASM’s Jeff Rasmussen Completes Precepting Phase

Jeff RasmussenMANCHESTER – As of October 2, 2014, ASM’s Jeffrey Rasmussen has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

Jeff’s preceptors were  Paramedic Supervisors Melissa Osborne and Bob O’Neil. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Jeff’s final approval came from Eastern Connecticut Health Network after shadowing Jeff and his preceptor in the field as they responded to emergency calls.

Jeff started at ASM as an EMT-Basic in 2010 and graduated from the Hartford Hospital-Goodwin College Paramedic Program. 

On behalf of the ASM Family, we would like to wish Jeff the best of luck and say we are very proud to have such skilled professionals on staff.

ASM On Hand at Farm Day 2014 at Fish Family Farm

Farm Day DBOLTON — On August 30, 2014 a crew from the Ambulance Service of Manchester was on hand at Fish Family Farm for the Lutz Children’s Museum’s Farm Day 2014. The event, which drew over 3,000 people, included animals, live music, hay rides, bounce houses, farmer’s market, games and farm fresh ice cream.

ASM performed a medical standby alongside Bolton Fire Department partners. The standby served a dual purpose as the children were able to take tours of the ambulance and fire apparatus. The ambulance crew was Heather DiGirolamo and Matt Kleza and they took pictures from the event.

ASM Promotes Four to Field Training Officer (FTO)

MANCHESTER — On August 20, 2014 the Ambulance Service of Manchester promoted four from within its EMT ranks to the post of Field Training Officer: Dan Hammett, Andrew Hedburg, Michael Hoyt and Brian Langan. FTOs are utilized primarily to train newly hired employees in the performance of their duties as EMTs.

Dan Hammett:   I have been with ASM for almost three years and an EMT for just over four years. I first got involved in EMS w/ the Scotland Volunteer Fire Department and was promoted to EMS Captain this past year. Some of my duties are QA/QI and to train new members which will be a great asset to train new employees. I have been married for three years and live with my wife in Scotland. I look forward to meeting new people and to train them and represent ASM!

Andrew Hedburg:  I have been a member of the ASM team for 3 1/2 years. While not at work I enjoy spending time with my family. My wife Sam our daughter Charlotte and crazy dog Otis enjoy spending much of our time out side. From sitting on the beach playing in the waves to working in our gardens. I began my career in EMS volunteering with East Haddam Ambulance. I quickly found that this job was my passion and was lucky to get hired by ASM. During my employment I have had many wonderful experiences and have found that I have a passion for teaching new EMTs. I look forward to helping  to continue to build this excellent team.

Michael Hoyt:   Ever since my first day of EMT class I have been impressed with the quality and caliber of the employees of ASM. Having the opportunity to work with new employees to ensure they meet the high standards of ASM is something I look forward to. I hope to instill a strong foundation of compassion, patient advocacy, as well as quality medical care that employees can build upon throughout their time at ASM.

Brian Langan:   I have been an EMT for nine years and an AEMT for four years. I started at ASM while in college working every weekend and when I graduated I became full time. I began my career in the first responder field with the Glastonbury Fire Department, with which I am still very active. On September 6th I will marry my fiance Natasha Snyder and I am fortunate that she understands my work hours! I have always enjoyed helping people and am happy to be able to assist in their times of need.

Cleared for Independent Dispatch: ASM’s Steeve Parent Completes Precepting Phase

Steeve ParentMANCHESTER –As of August 21, 2014, ASM’s Steeve Parent has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

Steeve’s preceptors were  Paramedic Supervisor Melissa Osborne and Paramedic Sue Allen. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Steeve’s final approval came from Eastern Connecticut Health Network after shadowing Steeve and his preceptor in the field as they responded to emergency calls.

Steeve started at ASM as an EMT-Basic in 2012 and graduated from the Capital Community College Paramedic Program. 

On behalf of the ASM Family, we would like to wish Steeve the best of luck and say we are very proud to have such skilled professionals on staff.

High Praise for ASM’s Josh Traber and Tracy Luetjen

Ambulance Service of Manchester: Josh Traber

ASM’s Josh Traber

MANCHESTER — On August 10, 2014 ASM’s Josh Traber and Tracy Luetjen responded to a 911 call in one of the towns that ASM serves. One to two weeks after the transport the patient was randomly selected to receive a Patient Satisfaction Report.

The patient marked Strongly Agree for all 15 categories answered within the survey. When asked to use or word or phrase to describe the crew the patient wrote: Professional competent Life Savers!

The patient went on to write, “I credit the entire team from ASM with saving my life. I especially thank Josh for staying in command with a calm effective professional demeanor. I appreciate that he listened carefully to me and took action to east my discomfort. He kept me informed all the way through even though to most people it may have appeared that I was losing the ability to communicate due to the pain. My diagnosis was life threatening and I am thankful every minute for all the team did to get me to the emergency room quickly and safely.”

ASM's Tracy Luetjen

ASM’s Tracy Luetjen

The patient went on to say that in triage, “Tracy remained calm and was able to help keep me focused. By having a simple conversation I flet like he cared and he kept me from “panic mode.” I am grateful to be alive! Thank you Josh, thank you Tracy!”

-14-69358 (Information appears with permission).

Meet the Newest Members of the ASM Team: ASM Hires Five

MANCHESTER — On July 31, 2014, five EMTs were added to the ASM team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Tom Carey:   FULL TIME, EMT. My name is Thomas Carey and I am 22 years old. I lived in East Hartford until I was 11 years old and then moved to South Windsor. I have always had a passion for helping others which is what drove me to public safety in the first place. Growing up I wanted to be everything a veterinarian, a zoo keeper, and even a paleontologist. Animals are one of my biggest passions in life. When I was in high school I was in a program called Kids N’ Critters, where we brought snakes, turtles, tortoises, lizards, toads, and frogs to elementary schools to teach children about the animals and what to do when they see one. I have handled all sorts of creatures, from snakes that are larger than I am to even alligators. I wanted to become a police officer for the ASPCA to protect animal rights, and that’s when I began my education into criminal justice at Manchester Community College. I also joined the South Windsor Fire Department and realized how much I enjoyed being a fireman. Since my membership I have completed Fire 1, Fire 2, and have been chosen to be a member of the departments Rescue Squad. My career choice had changed and now I want to become a Career Firefighter. So now here I am a member of ASM and I couldn’t be happier to be working in a field that I want to be in. Although the job will take up much of my time I am still looking into volunteering at an animal shelter of some kind as well as being involved in the fire service.

Jeff Hornish:  FULL TIME, EMT. My name is Jeff Hornish.  I am 55 years old and live in South Windsor. I have a daughter who is an EMT and works at St Francis Hospital’s ED as a tech, and a three year old grandson (who calls me “B”).  Born and raised in South Windsor, I enjoy camping and hiking.  I went through a number of jobs until I found my career in EMS. I started as an EMT with the South Windsor Ambulance Corps on 8/8/2001.  Over the years I’ve had many pleasant experiences working with ASM employees on intercept calls.  I am very happy to be able to continue my EMS career working with those same people.  I am very impressed by the professionalism and camaraderie here at ASM.  I also plan to advance my career by becoming a Paramedic at ASM.

Tom MacLean:   FULL TIME, EMT. Hello, my name is Tom MacLean, I’m 24 years old and live in Vernon CT. I graduated Xavier High School in Middletown CT and went on to study Business Administration at Fordham University in the Bronx, NY. I did some volunteer work in the Vernon Fire Department in High School and really enjoyed the experience as a whole. In college, I became very business-minded and stepped away from EMS for awhile, but always missed the passion I felt in providing a service that really helped people. After working in the insurance industry for a couple years after school, a great opportunity opened up for me to complete my EMT certification. I went for it, and could not be happier with my decision. Outside of work, I like hanging out with my two boxer dogs and just having a good time. I’m a big New York sports enthusiast, and have always been a life long Yankee and Jets fan. Recently, I’ve also gotten pretty big into boxing – I love the discipline and it’s a great work out. I look forward to working at ASM and can’t wait to get to know everyone.

Keith Ringuette:  FULL TIME, EMT. Hello my name is Keith Ringuette. I am 22 years old and I am from Eastford, CT. I recently graduated with my Bachelor’s Degree from the University of Connecticut in Allied Health Sciences and I’m excited to have a career in the job field I have been studying. Before UConn I attended Quinebaug Valley Community College where I graduated with Honors with my Associate’s Degree. I have lots of hobbies that include reading, playing videogames, and playing or watching any kind of sport. I obtained my EMT-B in 2012 after taking a course with Code One in East Hartford, CT. Both sides of my family have always been heavily involved in the medical field helping others, with their licensure ranging from LPN to Physician. I hope to continue my family’s legacy by getting experience as an EMT-B which will help me with my future goals of becoming a PA or nurse. If I were to get into graduate school I plan to join the military on scholarship so I can travel all over the world to open my horizons to the healthcare situations in other countries. My ultimate goal would be to become a PA in Orthopedic surgery aiding surgeons with surgical procedures.

Joey Startup:   FULL TIME, EMT. My name is Joey Startup and I live in East Hartford.  I come from a firefighter background in the CT Air National Guard.  I’ve served for about 11 years now and will retire at my 20 year mark. I’m proud to have served four tours.  About five years ago I started practicing as an EMT at the professional level working for a commercial service in Meriden for about four years before making the move to ASM.  I am currently attending school in MCC getting my prerequisites finished for a nursing career.  I have a dog named Sasha that is my life and is spoiled to death.  I am very excited to begin my career at ASM and get to know the ASM team.

Cleared for Independent Dispatch: Aetna’s Jose Platero Completes Precepting Phase

(L to R): Aetna's Jose Platero, Hartford Hospital's Mike Zacchera

(L to R): Aetna’s Jose Platero, Hartford Hospital’s Mike Zacchera

HARTFORD –As of August 4, 2014, Aetna’s Jose Platero has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

Jose’s preceptor was Paramedic Matt Campbell. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Jose’s final approval came from Hartford Hospital after shadowing Jose and his preceptor in the field as they responded to emergency calls.

Jose started at Aetna as an EMT-Basic in 2011 and graduated from the Bridgeport Hospital Paramedic Program. 

On behalf of the Aetna Family, we would like to wish Jose the best of luck and say we are very proud to have such skilled professionals on staff.

Cleared for Independent Dispatch: ASM’s Dave Pozniak Completes Precepting Phase

Dave PozniakMANCHESTER –As of July 17, 2014, ASM’s David Pozniak has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

Dave’s preceptors were  Paramedic Supervisors Scott Thompson and Beth Sheils and Paramedic Dave White. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Dave’s final approval came from Eastern Connecticut Health Network after shadowing Dave and his preceptor in the field as they responded to emergency calls.

Dave started at ASM as an EMT-Basic in 2010 and graduated from the Capital Community College Paramedic Program. 

On behalf of the ASM Family, we would like to wish Dave the best of luck and say we are very proud to have such skilled professionals on staff.