A Special Note…

WETHERSFIELD – In late August, Aetna Ambulance Service received a hand written letter addressed to Paramedic Matt Carter and EMT Eric Marandino. The note, as depicted below, is in regards to a transport completed a few weeks prior.

 

I am most pleased with the service that was provided. Thank God that this EMT/Paramedic was sent to my home that morning. The EMT/Paramedic [was able to] diagnose what I had before we left my home. I will forever be so thankful for the EMT/Paramedic who solved the mystery of what was affecting me. Please pass on this thankfulness to the one who took very good care of my health needs that day.

A Day at the Park!

HARTFORD- On Sunday August 20th, 2017, employees from the Ambulance Service of Manchester and Aetna Ambulance gathered at Hartford Yards Goat’s Dunkin’ Donuts Park to watch the home team take on the Reading Fightin Phils.

Despite the Yards Goats 6-0 loss, the event provided an opportunity for EMTs and Paramedics, families and friends, to connect in a fun and relaxed environment.

Peace Corps Mission!

Aetna Ambulance is proud to have EMT, Ryan Sullivan back to full time duty after his recent return from a volunteer Peace Corps mission in West Africa. He describes his amazing journey in the summary below!

It’s hard to describe my experience in the Peace Corps. Everything was just so different from what I was used to. I left home and four days later, I was in Guinea, a country where no electricity, no running water, and huge snakes were the norm. Guinea is close to the equator in West Africa. It has 6 months of dry season and 6 months of rainy season. No matter what season it was, the weather was always super-hot. And of course there was no air conditioning. Communication was always a problem. Guinea’s official language is French, but there are over 70 local languages used. All Guineans knew at least some French, but everyone spoke in their local languages most of the time. In my town, people spoke Pular.

Peace Corps provided language and cultural training for the first two months, and after that they placed all of the volunteers in their assigned town. Once I was in my assigned town, my closest neighbors became my family. They took care of me like I was their child. It was a super heartwarming experience to be with them. In return for the generosity, I would give them $25 each month. That is about 250,000 Guinean Francs, so they were very happy with me. I was the only American in my town, the closest volunteer was a 3 hour taxi ride away. Everyone was very eager to start working with me. I felt like a celebrity because everyone wanted to be friends with the American. I was a Public Health Volunteer, so I tried to teach people simple ways to improve their health. How to use a mosquito net, how to properly wash hands, STI prevention, things like that.

Everything had to be communicated in Pular, which made even the simplest concepts hard to explain. I never really grasped Pular, but my host family was always so happy when I could say a simple sentence. Everyone was always super kind to me and I learned many things while in Guinea. The only unpleasant part of my experience was the food. It was usually rice with some sort of dried fish sauce. I ate that 3 times a day, every day. When I got back to America the first thing I did was eat a bacon cheeseburger with a chocolate milkshake. Best meal of my life.

Now that my experience is over, there are definitely things about Guinea I will miss. But my host family calls to check up on me every day, so at least I can still be a part of their lives. And keep my Pular skills strong.

A Special Note…

SOUTH WINDSOR – In early August, The Ambulance Service of Manchester received a hand written thank you note addressed to Paramedic Genevieve Geres and EMT Tracy Luetjen. The note, as depicted below, is in regards to a transport completed a few weeks prior.

I am ever so grateful for your patient, reassuring help on a very frightening morning for me. At every turn, you did not demean or minimize my experience. I truly felt I had competent advocates at my side.

Meet the Newest Members of the Team: ASM Hires Eight – 2017

MANCHESTER — On July 24th, 2017, two Paramedics and six EMT’s were added to the ASM team. As part of our continued growth, Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.


 

Christopher Myska: FULL TIME, PARAMEDIC. My name is Chris and I am 27. I went to medic school at Capital Community College. I have been interested in patient care since watching MASH as a kid. I am a Flight Medic with the US Air Force Reserves and have been since 2010.

I am newly married and spend most of my free time outside with my wife and my dog Ellie. I have spent the last 4 years working for Connecticut Children’s Medical Center as an ER Tech.


 

Nicole Niwinski: FULL TIME, EMT. Hello my name is Nicole Niwinski and I am 24 years old. I have my Associates from Manchester Community College and have been working for the last few years an Associate Manager of a window covering company. I took my EMT course with Glastonbury EMS in 2016 and have been very excited about it since then. My goal is to continue in the field of EMS, and become a paramedic. I train martial arts, and enjoy rock-climbing and hiking.

 

 


Gabner Alcime: FULL TIME, PARAMEDIC. Hello my name is Gabner L. Alcime. I am originally from Miami, FL but I’ve lived in Port Charlotte, FL for all of my teenage and adult life. I received my EMT Certification in May of 2006, and my Paramedic Certification in 2012, as well as, my Associate in Science. I spent ten years serving as EMT/Paramedic for Lee County EMS, FL. My younger brother is also a Paramedic with the same company and two of my cousins are EMT’s there as well. I served as an AHA instructor for both Lee County EMS and at the same college, received my schooling. I also served as a Lab Instructor at the college for the EMT program. I’m really grateful for all the opportunities the EMS field has provided me over the years. I recently obtained my NREMT-P when I decided to relocate with my family to Windsor, CT where my wife is from. In the future, I plan to get my Bachelor’s Degree, and become a filed training preceptor.  Aside from EMS, I am also a Wedding DJ, and enjoy being active in the gym and playing sports. Looking forward to being part of the ASM team.


Kristi Glowacki: FULL TIME, EMT. My name is Kristi Glowacki and I have been an EMT for just over 2 years. In that time, I have helped to instruct EMT students, teach communities looking to learn CPR, and volunteered as an EMT for the City of Bloomfield. Before accepting a position with ASM, I also worked in an Emergency Room as a Tech. Being in an ER teaches you how to work fast and think quickly. However, not every patient or call is an emergency. Some just need to know that you’re listening and care. It’s for the same reason that in my spare time I’m teaching my rescue dog, Alpha, to be a therapy dog. If you ever want to talk to someone who is dog crazy you’ve found the right person!


Patrick Zimny: FULL TIME, EMT. My name is Patrick Zimny. I am 22 years old and from East Hampton, CT. I’m a student at Manchester Community College working towards a degree in Criminal Justice. I received my EMT-B certification at the end of 2016 and later joined the Manchester Fire Department 8th District as a volunteer. In my free time I enjoy the outdoors, running, reading, and spending time with my nephews and niece. I am grateful for the opportunity to work for ASM and to further my career as a first responder. I look forward to joining the team!

 


Racquel Vaughn: FULL TIME, EMT. My name is Racquel Vaughn and I am 28 years old.  I am from East Hartford, CT. I took my EMT class at New Britain EMS Academy in New Britain, CT. I completed the course in the winter of 2016 and began volunteering for the town of Newington, CT for about 1 year. My goal is to go back to school and become a paramedic after gaining some more experience. I am so happy to be joining the ASM team and looking forward to learning and helping the community.

 

 


 

 

Cody Desilets: FULL TIME, EMT. Hi my name is Cody Desilets. I’m 21 and from Windham, CT. I’ve been a volunteer firefighter in Windham for about 6 years now in which I obtained my EMT and held it for the past 4 years. In my free time, I enjoy the outdoors like fishing, hiking and kayaking.

 

 


Erica Clayton: FULL TIME, EMT. My name is Erica Clayton. I am 22 years old and a recent graduate of Western New England University with a B.S. in Health Sciences and minors in Chemistry and Psychology.  During my schooling, I shadowed and worked with a Physician’s Assistant in the Rockville and Manchester emergency rooms acquiring approximately 250 hours of experience. That time helped me to fall in love with emergency medicine. This lead me to the decision to obtain my EMT certification while in my senior year of college.

My future goal is to become a Physician’s Assistant working in pediatric emergency medicine.  I am very excited and thankful for the opportunity to work at ASM and cannot wait for the journey that is to come.

Meet the Newest Members of the Team: Aetna Hires Seven – 2017

HARTFORD — On June 26th, 2017, seven EMTs were added to the Aetna team. As part of our continued growth, Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Luisa F. Marulanda: PART TIME, EMT. Hello everyone! My name is Luisa Marulanda and I am 24 years old. I’ve been a BLS instructor and EMS administrator for two years at CPR Training Professionals where I also received my EMT certification. I realized a few years ago that my calling involved a career that allows me to help others. This led me to become an EMT and begin my journey as a first responder. My ultimate goal is to become a Paramedic. I plan to accomplish this in the near future and after gaining experience as an EMT for Aetna. Thank you for the opportunity.

 


Kristen Wall: PART TIME, EMT. Hi! My name is Kristen Wall. I am 22 years old and just graduated from the University of Maryland where I studied Kinesiology. I have lived in Avon my whole life and have returned after college to gain some more medical experience before hopefully matriculating to an east coast PA school. Ultimately, I am hoping to be a PA specializing in emergency medicine. In my free time, I like to work out and travel. I just returned from Europe where I was backpacking for 3 weeks!

 


 

Anthony Chirico: PART TIME, EMT. I am 21 years old and currently a senior at UCONN. I am pursuing a B.S. in Biology and Psychology. After college, I plan on applying to medical school or PA school. I have been a Connecticut resident for my whole life. I live in Glastonbury currently, but I grew up in Manchester, Connecticut. Outside of work, I like to get active! I enjoy hiking, skydiving, biking, and traveling. I look forward to working for Aetna Ambulance and I am happy to be a part of the team!

 


Kristen Askin: FULL TIME, EMT. I’m 27 and originally from Boston, but have spent most of my life in Danbury. I’ve been working at Nelson Ambulance since February 2016, and volunteering for Newtown Ambulance since November 2015. I got into EMS after lifeguarding for 3 years on Candlewood Lake in Danbury. I graduated from WCSU with a BA in writing but have found being a first responder to be a much more rewarding experience. I plan to attend the medic program at Capitol Community College. Outside of work I enjoy reading and kayaking.

 


Nick Caisse: PART TIME, EMT. My name is Nick Caisse. I’m 24 years old and from Portland, CT. I currently reside in East Hampton, CT. I joined the military 7 years ago as a Military Police Officer and deployed to Afghanistan in 2012 to 2013. In 2014, I re-classed to a Combat Medic and became the Training NCO of a medical unit within the state. I began volunteering in my local community where I decided to pursue EMS as a career. I’m currently coming off of active duty and attending a Paramedic program either at Capitol Community College or New Britain EMS Academy starting this September with the goal of eventually becoming a Flight Medic. I’m excited, and thankful for the opportunity to work with and learn from all of you!


Nicole Kozlak: FULL TIME, EMT. My name is Nicole Kozlak and I am from Torrington, CT. I am 22 years old and I just graduated from UConn with a B.S. in Allied Health Sciences and a minor in Molecular and Cell Biology. I have been an EMT for a year and a half and I am a volunteer EMT with Winsted Area Ambulance Association. For the final two years at UConn, I was one of the instructors for the EMT class offered at the Storrs campus. I really enjoyed teaching and interacting with students and helping them to develop their skills. I also just recently became a CPR instructor. I plan on applying to PA school within the next year and a half and am very interested in Emergency Medicine and Orthopedics. I’m so grateful to now be a member of the Aetna team and can’t wait to start learning and gaining experience!


 

Lauren Hartwell: FULL TIME, EMT. I graduated from CCSU with a Bachelor’s degree in Bio-molecular Science. I started in EMS in 2014 at Vintech Ambulance Service in Litchfield County. Future plans involve either further school for a PA degree, or pursuing a career in pharmaceutical sales. Traveling is my passion and seeing the world is my goal.

 

Aetna Attends “Touch A Truck Event” in Hartford!

 

 

 

 

 

 

 

 

 

HARTFORD — On May 6, 2017 Aetna Ambulance Service attended a Daniel Tiger’s Neighborhood themed “Touch a Truck” event held at CPBN Television Station on Asylum Avenue in Hartford. The event, organized by a group of military veterans, encouraged kids to interact with Police, Fire, and EMS personnel in order to gain a sense of familiarity with first responders. Event Coordinator James Reeves’s motivation for the project was “creating, coordinating, and executing a family-friendly event that highlights the importance for children and families to “be a good neighbor” and become more involved in their communities.”  Mr. Reeves also stated “we feel that kids should be unafraid of those in uniform to the point that they can communicate freely and openly, especially in times of urgent need.”

Aetna Field Supervisor Matt Campbell, and EMT’s Alexandra Zhakov and Anthony Mazzola provided ambulance tours and the entertainment for those in attendance, giving out coloring books and posing for pictures.

 

Aetna’s Amy Griskus Promoted to Medicare Office Supervisor

MANCHESTER — On April 28th, 2017 Aetna’s Amy Griskus was promoted to the position of Medicare Office Supervisor.

Amy has worked for Aetna since October 2007, reviewing and processing Patient Care Reports (PCR’s), interacting with Medicare patients and payors, maintaining a knowledge of billing practices to ensure Medicare compliance, and much more. On behalf of Aetna and ASM, we would like to congratulate Amy and look forward to more great things from her.

Thank You- You Saved My Son’s Life

SOUTH WINDSOR — In mid April, 2017 ASM received another heartfelt Thank You card directed to ASM Paramedics Matt Tuttle and Rob Bilodeau and EMTs Bekka Fross and Jeff Hornish. The card reads:

I wanted to thank the ASM team that came to our house and saved my son’s life. You can’t imagine how much that means to my son and our whole family. You are the best! Your expertise and speed to save him was outstanding. Thank you again and again.

 

Meet the Newest Members of the Team: Aetna Hires Five – 2017

HARTFORD — On February 20, 2017, five EMTs were added to the Aetna team. As part of our continued growth, Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Amy Lee: FULL TIME, EMT. My name is Amy Lee. I am 22 years old, and a UCONN student pursuing a B.S. in Molecular and Cell Biology. Currently, I am taking some time off to work in EMS. I have been working as an EMT instructor for over a year, but I am still relatively new to working in the field. I completed my EMT course in NYC about two years ago. I plan on applying to medical school or PA school within the next two years.


 Stuart Buchanan: FULL TIME, EMT. I am 24 years old, currently living in Windsor, CT. I’ve lived in Connecticut all my life and I am proud to call it home. I enjoy going to the gym, biking, swimming, the occasional video game or two, and traveling when I can find the time. I’m currently looking to get into martial arts and I am learning the German language. I attended Capital Community College, where I enrolled in their EMT course and loved it from the start. I’ve always wanted to be a part of the support that EMS brings to a community. In addition, the job has turned out to be very rewarding and it’s nice to occasionally put a smile on someone’s face when they see you arrive. I hope someday to be able to provide even more and become a Paramedic when the time and experience comes. I’ve been volunteering at Windsor Ambulance for about 7 months, and can’t wait to get started working in the city. I look forward to my new career at Aetna Ambulance and I am happy to be a part of such an amazing team!


Ryan Jano: FULL TIME, EMT. I’m Ryan Jano, full-time EMT new hire.I am 21 years old from Simsbury, CT. I have been in my town’s volunteer fire company since I was 15. I have been in EMS since I was a senior in high school. I plan on going to the Capitol Community College Paramedic Science Program. Outside of work, I enjoy fishing, working on and modifying cars, hiking, and weight lifting.


Kate Filosi: FULL TIME, EMT. Hello! My name is Kate Filosi and I am 23 years old.  I am from Killingworth, a small town down by the shoreline. I attended Michigan State University, where I majored in Kinesiology and minored in Health Promotion.  While at MSU, I competed for the Women’s Gymnastics team and absolutely loved my time as a Spartan.  Over the summer, I completed the accelerated EMT-B program at Code One Solutions in East Hartford and became nationally certified.  I am thrilled to begin learning from the Aetna team, and look forward to gaining experience in the EMS field. In the future, I hope to further my education by attending a Physician Assistant program and am especially interested in Emergency Medicine and Orthopedics.


Brandon Butler: FULL TIME, EMT. I’m 24 years old. I’m originally from Plainville, CT where I was an active firefighter from 2012 until October 2016. I then moved to East Hampton, CT with my wife and our two kids where I have been active with their fire department, as well as their EMS. I took my EMT course at Code 1 training Solutions in East Hartford. My long term goal for the future is to become a fire/medic or flight medic.

Meet the Newest Members of the Team: ASM Hires Seven – 2017

MANCHESTER — On February 23, 2017 seven EMTs were added to the ASM team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

William Lund:  FULL TIME, EMT. My name is William Lund and I am 25 years old. I am originally from Monson, MA. I was a four year college athlete at Westfield State University (soccer), and currently I am an Active Air Force Reservist, serving as a Medical Technician. It is through the Air Force that  I received my EMT certification. My hobbies include anything outdoors but specifically fishing, camping, snowboarding, soccer, and corn hole.


Jenna Kinghorn:  FULL TIME, EMT. My name is Jenna Kinghorn. I am twenty-one years old. My interest in EMS came about when I started school, still not knowing what I really wanted to be, or what I wanted to do with my life. I began volunteering at Manchester 8th District Fire Department and quickly realized that I was more drawn to the medical calls. Shortly after, I enrolled in Hartford Hospital’s accelerated EMT program, and I knew I made the right decision. I immediately established a strong passion for emergency medicine. I have spent the past few months working in the Emergency Department at Hartford Hospital and while I loved the fast paced work environment, I am very excited to experience the first responder side of patient care through my role at ASM. My future goal is to become a K9 Officer. I believe ASM will help me achieve this goal by the experience I will be gaining in emergent situations, and provide me with the confidence and skill set needed for public safety. I am grateful for my opportunity to work at ASM, and I’m looking forward to becoming a part of the team.


Chris Dibenedetto:  FULL TIME, EMT. My name is Chris Dibenedetto I am 28 yrs, old, and from Manchester. I started working in the medical field as a Medical Assistant in 2010 at a doctors office. From there I took a job at ST. Francis Hospital. I received my EMT License in the summer of 2016, and started working as an ER Tech at the hospital. What made me want to become an EMT is the fact that I like being hands on with patients, and out in the field when a patient calls for help. A few hobbies of mine are being outdoors in the summer time, hanging out with my dog, or working on my car and traveling to different states to be in shows.


Orlando Diaz:  FULL TIME, EMT. Hello, my name is Orlando Diaz I’m 22 years old. I currently live in Meriden. I’m a Volunteer Firefighter/EMT for the town of South Meriden. I’ve been there for over a year now. That’s where I received my experience so far as an EMT. I joined the South Meriden Fire Department to become a career firefighter one day, but the more EMS calls I go on, the more I fall in love with EMS. Eventually, I’m hoping to become a Paramedic. I love helping others, I’m a people person. Making people smile makes my day a lot better. I’m thankful ASM has given me a chance to get the EMT experience I need to become a Paramedic one day. I’m looking forward to learning and contributing as much as I can to ASM, and all of our communities.


Elizabeth Dowdy:  FULL TIME, EMT. My name is Liz Dowdy.  I am 24 years old, and originally from Wethersfield, but currently live in Rocky Hill, CT.  I have worked as a waitress for five years and have been coaching the Wethersfield High School Gymnastics team for the past two years while going to school.  During my time in college, I studied Criminal Justice for three years and decided to expand my education in Emergency Services and obtain my EMT certification.  I took my EMT class in the Fall of 2016 in East Hartford, and developed a strong interest in EMS.  I am beyond grateful to have this incredible opportunity to not only work for such a great company as ASM, but to also gain new experiences while caring for the community.


Kaitlyn Duley:  FULL TIME, EMT. I am 25 years old and a student at Capital Community College where I am working towards my nursing degree.  When I found out that my school offered an EMT-B program, I thought that it would be a great opportunity for me.  I quickly fell in love with emergency services, and I am thrilled to become a part of the ASM team!  In my free time I enjoy riding my horse Mark, and spending time with my family.  I am a lover of nature and being outdoors, and basically anything to do with animals!


Brian Silver Jr:  FULL TIME, EMT. My name is Brian Silver Jr.  I am 24 years old.  I was born and raised in Michigan. I moved to the East Coast in 2011 and then moved to Connecticut in 2014. I currently live in Ellington, CT.  I took my EMT class in the winter of 2015 at CPR Training Professionals in South Windsor, CT.  I graduated from my class in the spring of 2016. Once I completed the class, I went on to be certified in the state of Connecticut. After earning my certifications, I started volunteering for the Somers Fire Department. I one day hope to become a paramedic, and further my career in EMS and emergency medicine. I am looking forward to joining the team here at ASM. In my free time I enjoy going for walks, spending time with my wife, reading and anything outdoor related.

Words That Describe Us: Volume 90

MANCHESTER and HARTFORD —Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Excellent service from all – Thanks so much. You’re helpful.
  • Caring.
  • Very attentive and kind.
  • Excellent x 2.
  • Professional and caring.
  • Couldn’t have been cared for or treated better.
  • Good. It is the best service in Town. Keep it up.
  • Compassionate.
  • The crew was professional, concerned, engaged and courteous. Under circumstances I felt secure being cared for by M and K. (16-65719; K. Russell, M. Hoyt).
  • You were all very kind and helpful. No one could do any better. (16-61175; A. Linardo, R. Fraley).
  • Excellent care!
  • Caring professionals.
  • Very caring and polite.
  • Professional.
  • I appreciate the compassion and care that was shown. The ambulance crew was fantastic. Thank you to each of them. (16-63448 R. Buechele, H. Digirolamo)
  • Seemed professional and competent.
  • Compassionate
  • Compassionate, professional, calming.
  • The ambulance crew- I believe the driver’s name was William and the one with me was Cory. They were both wonderful to me. (16-64241 W. Schnepp, C. Lemire).
  • Very professional and caring.
  • Very Professional
  • Professional
  • Kind
  • Excellent and caring people. Thank you again.
  • Very good
  • Professional and respectful
  • Prompt, Professional
  • Efficient and Professional
  • The best, guys were wonderful to me! (16-67722 M. Traber, S. Debarge).
  • Professional and caring
  • Friendly, supportive
  • Matt and Kat were excellent in every aspect of performing their jobs. And their relationship with ER staff was exceptional. They were clearly highly regarded. (16-69636 M. Carter, K. Stewart).
  • As an RN I was happy with the care given to me
  • Kenya was excellent.
  • Very Professional. Listened and had a caring manner.
  • Very attentive
  • Dedicated. This was my first ambulance experience and I was very impressed and satisfied. (16-68246;  M. Levasseur, J. Hornish).
  • Friendly and competent.
  • Don’t know the lady’s name who cared for me. She was excellent.  Thank you. (16-68616; M. Carter, T. Webster).

A Special Note…

 

GLASTONBURY – In early January, The Ambulance Service of Manchester received a hand written thank you letter addressed to Paramedic Robert Balkun and EMT Stephanie Boutot. The note, as depicted below, is in regards to a transport completed a few days prior.

 

Please thank the team that transported my husband from Glastonbury to St. Francis. Their knowledge and expertise, I am sure, saved his life. We are deeply appreciative and thankful.

Meet the Newest Members of the Team: Aetna Hires Four – 2016

HARTFORD — In December, 2016 two Paramedics, and two Dispatchers were added to the Aetna team. As part of our continued growth, Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures. Bios from our new Dispatchers are currently pending, we eagerly anticipate introducing them as well.

Alex Bowyer: FULL TIME, Paramedic. I am 25 and from Bethlehem CT. I attended Moravian College in Bethlehem PA. I graduated with a BA in Sociology with a concentration in Law and Society, and a minor in music in 2013. I started with the Bethlehem Volunteer Fire Department as a first responder 3 years ago. I have been working as an EMT for Campion Ambulance Waterbury Division for the past 2 years. I attended the Goodwin College Paramedic Program, and completed my field internship at Valley EMS. I plan on pursuing a career as a fire/medic. Outside of work I enjoy camping and riding my motorcycle.

Cora Gingras: FULL TIME, Paramedic. I started in EMS in high school when I joined the fire department. I was a member for 5 years when I transitioned over to the ambulance. I have been working as a Volunteer in my town for the last 4 years. Before coming to Aetna I have worked commercial ems for 3 1/2 years. I recently graduated paramedic school at Goodwin college. My future plans are to go to nursing school.

 

 

“Just Keep Looking At The One!”

HARTFORD –  On December 10, 2016, Aetna Ambulance received a letter from Hartford Hospital’s Management Team, regarding the exceptional actions of Paramedic, Nick Foran. After noticing his kind gesture (depicted below), Karen Teixeira, a triage nurse, drafted a letter to the Hospital’s Management Team. Her letter prompted an outpouring of gratitude and self reflection from Danette Alexander, Nurse Director of Emergency Services. Read both the letter and note below.

The letter from Karen Teixeira:

A medic from Aetna brought in a homeless man tonight that was seen and  released.  Later, this medic came up to me asking where the patient was; I looked in the tracker and told him that it looked like the patient had been discharged. He was disappointed.  He then told me that the patient was homeless and that all of his clothes were wet, especially his gloves. I noticed the pair of gloves in this medic’s hand.  I asked him if they were for the patient, he said they were. I told him that he may be in the waiting room because we typically allow homeless patients to stay in the reception area if the weather is cold.  He proceeded to look in the waiting room and found the patient. He was relieved that he was able to find the gentleman to give him a pair of dry gloves so that he wouldn’t get frost bite.

The note from Danette:

This is a beautiful story.

I believe it is our mission:  To help.  To help in any way we can.  It is not a little thing to allow the homeless a warm shelter—even for just a few hours.

The empathy shown by this medic was not a little thing.

It is the only thing.

I try to learn each day so I can be a better person.  Not just for me or my family, not just for all of you but I try to be better so I can help those who need us most.

Sometime it is overwhelming to look at all the people who need us. It is often daunting to the ED; the needs of all the service lines and the patients who makeup each of these patient populations.   It is disheartening to listen to feedback from people that feel we fell short of their expectations.

Yes, we can be better.  There is always room for improvement (I am the first to admit that I can be better).

But you need to know how proud I am of all of you and the work you do every day.  Try not to be overwhelmed.  We will help each patient.  One at a time and do the best we can.

Mother Teresa said, “If I look at the mass, I will never act.  If I look at the one, I will.”

Just keep looking at the one.  We will be ok.