Words That Describe Us: Volume 22

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • The very best. If it were not for them my son would be in serious condition. (14-3972; R. Leslie, R. McConville).
  • Experienced and accommodating.
  • Very good!!!
  • I felt safe! The gentleman was very nice and reassuring. Thank you! (14-8438; S. Crittenden).
  • Terrific.
  • Very good care.
  • Excellent x 3.
  • Superb! The EMTs/Paramedics were so very good with me and my children. They listened to me and eased the very tense and frightening situation. (13-111854; J. Traber, B. Langan).
  • Caring, kind and professional. Recently losing my husband after 30 years I was alone and scared. Your people made me feel very safe and relaxed (14-11807; N. Toro).
  • Professional and efficient.
  • Excellent service.
  • I felt like I was very well taken care of.
  • Caring, concerned, very professional.
  • Professional, EMT was very nice.
  • Compassionate x 2.
  • Wonderful. Very professional.
  • Excellent service.
  • Extremely efficient and cordial.
  • There when you need help.
  • Very kind, compassionate and understanding. (14-2647; S. Allen, B. Langan).
  • Super.
  • Very competent.

Meet the Newest Members of the Aetna Team: Aetna Hires Three

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HARTFORD — On March 27, 2014, one EMT, one AEMT and one Paramedic were added to the Aetna team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Jason Chasse:   FULL TIME, AEMT. My name is Jason Chasse. I am 22 years old and am from Burlington, CT. I have been an EMT since 2009 and an AEMT since 2011. I began my career in EMS as a volunteer for the Burlington Volunteer Fire Department in 2008. Before my employment at Aetna Ambulance I worked as a per-diem AEMT at ambulance services in Waterbury and Bristol. I graduated in the fall of 2013 with a Bachelor’s of Science in Criminal Justice from the University of New Haven and plan on perusing a career as a police officer. In my free time I enjoy spending my time outdoors with my friends and my German Shepherd named Indie. I enjoy outdoor activities like hiking and shooting and am also an avid Jets fan.  I am very excited for the opportunity to join the Aetna Ambulance team. 

Adam Ordway: FULL TIME, Paramedic. My name is Adam Ordway, recently I graduated from paramedic school through Goodwin college. I am from Middletown and very excited to take the next step in my EMS career. I’m very happy to be working for Aetna Ambulance. Hopefully I can to live up to the great reputation Aetna has throughout the state and learn from some of the best. Previously, I worked for another commercial ambulance service in the central part of the state for about two and a half years. Currently, I am in the National Guard and served two deployments to Afghanistan as an Infantryman. I also worked as an emergency vehicle technician for a few years after graduating from high school.  I’m looking forward to working with everyone. 

Collin Whalen: FULL TIME, EMT. My name is Collin Whalen and I am 21 years old from Rocky Hill. I am a firefighter with the Rocky Hill Fire Department and a Volunteer with Rocky Hill Volunteer Ambulance. I started with Rocky Hill Fire Department at 14 years old as a cadet. In the summer of 2012 I took my EMT and joined Rocky Hill Ambulance. Public Service has run in my family for many generations as firefighters, EMT’s, Paramedics and police officers. I am glad to continue the tradition along with my brother Scott, who is a firefighter and who has also recently graduated from Army boot camp. I am looking forward to taking my paramedic in the future, after gaining valuable experience as an EMT. I am very excited to be apart of the Aetna team.

ASM’s Alpha Five: Volume 7: David White

Dave White AJohnson Medic Dave White describes his career path.
I grew up in the small town of Sterling and graduated Plainfield High School in 1998.   I joined the Connecticut Army National Guard in 1997, went to basic training at Fort Leonard Wood and went to Fort Eustis VA for ten months of aircraft avionics school.  I spent the next five years going to drills and traveling throughout the country for training.  I left the Guard six months before my unit was sent to Iraq. 

When I returned home in 1998 I joined Sterling Fire Department and went to Fire Fighter-I school and Medical Response Technician training.  I felt a greater connection to EMS.  I joined two of the local EMS departments; K-B Ambulance and Moosup-Plainfield Ambulance in 1999.  I took an MRT to EMT-B bridge class and became Moosup-Plainfield Ambulance’s training officer shortly after I became an EMT-B.    I remained active in both departments for the next three years until I moved out of the area. I was hired at ASM in March of 2002 and worked as an EMT-B and Dispatcher for the next two years. I started Paramedic school and returned to working only the road while I attended Hartford Hospital’s paramedic program.  For the next 16 months I worked hard and finished first in my class.

In 2005 I became a paramedic and started precepting with Bob O’Neil as my primary preceptor and with Don Hart.  After I was cleared and on my own as a paramedic I was lucky to be one of the first full time Paramedics to work out of ASM’s Johnson Memorial Medical Center office.  Continue reading

Words That Describe Us: Volume 21

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Good x 4.
  • Professional and prompt.
  • Sympathetic and professional.
  • Good team!
  • Very good x 2.
  • Caring and considerate.
  • Excellent service. The ambulance arrived shortly after being called and I felt relief right away. The attendants were very professional and informed me about all the procedures. I felt very secure in their hands. Thank you very much. (14-4436; T. Allbee, J. Lentini).
  • Polite, helpful, competent, friendly. (14-3308; E. Sheils, M. Khan).
  • Professional. Thank you. I really needed your services.
  • Excellent service.
  • Very professional.
  • Beyond my expectations!! Excellent.
  • Great x 2.
  • Great care.
  • Caring professionals.
  • A1, efficient.
  • Great job
  • Very professional and kind.
  • Very professional and caring.
  • Competent.
  • Helpful, knowledgeable.
  • Professional x 8.
  • Great that you’re around.
  • Very capable and concerned. Very soothing and kept me calm (14-6515; M. Carter, T. Webster).
  • Professional, kind, caring, non-judgmental (13-105889; R. Davenport, M. Guertin).

Words That Describe Us: Volume 20

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Highly professional x 2.
  • Good job done. Thanks for helping me.
  • There are no words for TLC to this extent from this group except HOORAY! (13-113431; S. Allen, R. Fraley).
  • Caring and professional.
  • Superb.
  • Very impressed. Not only were they all helpful with my husband, they helped ease my anxiety and nerves. Thank you all very much and God bless. (14-1025; T. Oliver, T. Luetjen).
  • Caring and efficient.
  • Great! Unfortunately I have forgotten their names but the paramedics were fantastic! (14-594; R. Buechele, J. Traber).
  • They were wonderful.
  • Compassionate.
  • Kind and professional. Very important in my distress for friendly service. They comforted me the best possible. Helped ease my stress level with the pain I was in. They got me to Hartford ER and Hartford saved my life. Good job. I am forever grateful. (14-273; J. Platero, M. Carter).
  • Caring and excellent. My wife and I have used your services several times and have never had a complaint. You all do an excellent job and you care. (14-103; A. Hedberg, C. Rockoff).
  • Professional and caring.
  • Wonderful.
  • Professional, kind, reassuring. (13-104909; T. Lachappelle, R. Fross).

Praise for ASM’s Stacy DeBarge

Ambulance Service of Manchester, LLC. - Stacy DeBarge

ASM’s Stacy DeBarge

I would like to bring to your attention the actions of [Manchester Fire Rescue EMS Firefighter Paramedic] and ASM EMT Stacy DeBarge of Unit 510.

On 1/XX/2014 Engine X responded to XX Lane for a Medical Alarm. The Incident turned out to be a lift assist only. The patient was an elderly women who had fallen out of bed and had been on the floor most of the night.

After determining the patient was not injured she was assisted into a chair. Patient has a home health aide on Monday, Wednesday, and Friday’s. As this was a Tuesday morning the patient would not have assistance during the day. When learning of this [MFRE Firefighter Paramedic] and Stacy assisted the patient upstairs to get dry clothes as she was wet and had soiled herself. Stacy assisted by [MFRE Firefighter Paramedic] helped the patient shower and get into dry clothes. Patient was assisted back downstairs and into her chair. Arrangements were made for the patients niece to check on her later.

Calling this incident a lift assist only barely scratches the surface as to the above and beyond care that was provided by [MFRE Firefighter Paramedic] and Stacy, who were assisted by John Bonneau, ASM EMT, and [MFRE Firefighter].

I would also like to note that ASM had been dismissed and choose to stay and help.

Thought you would like to know.

[MFRE Lieutenant]

Words That Describe Us: Volume 19

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Terrific.
  • Professional. The arriving EMTs were compassionate, concerned, efficient, personable and very professional (13-104014; A. Harkins, M. Carter).
  • I was unconscious but according to my daughter they provided excellent service.
  • Recently I was taken to the hospital by Aetna Ambulance. The two attendants Jeff D’Albero and Nicole Schiefferstein were excellent in their rolls as paramedic and EMT respectfully. Both were respectful and courteous and very concerned about my health. You should be proud of the fine work these two individuals do for Aetna Ambulance.
  • Professional. If I remember correctly, [the crew] was comforting and would ride with them again on any emergency I had. (13-92339; D. Noyes, K. Shapiro).
  • Good, professional services.
  • Perfectly timed execution for me, in that condition.
  • No problems.
  • Excellent service.
  • Professional x 5.
  • Timely and kind
  • Very helpful and caring.
  • Thorough.
  • Excellent.
  • Thank you!!
  • Right on.
  • Skilled, professional, comforting.
  • Excellent!
  • Excellent/Very possibly saved my life. Thanks. (13-112982; R. O’Neil, M. Sparks). 

Cleared for Independent Dispatch: Aetna’s Ted Dombroskas Completes Precepting Phase

Aetna Ambulance Matt Dombroskas

(L to R): Ted Dombroskas reaches for the coveted medical control letter held by Preston Ryzak

HARTFORD – As of January 17, 2014 Aetna’s Ted Dombroskas has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

Ted’s preceptor was Preston Ryzak. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Ted’s final approval came from Hartford Hospital after shadowing Ted and his preceptor in the field as they responded to emergency calls.

Ted graduated from the Yale New Haven Sponsor Hospital Paramedic Program. 

On behalf of the Aetna Family, we would like to wish Ted the best of luck and say we are very proud to have such skilled professionals on staff.

Words That Describe Us: Volume 18

Aetna Ambulance - Ambulance Service of ManchesterMANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Caring and effective. The EMT who rode with me was very personable and helped put me at ease. Be sure to thank him! Also, thanks to [all] for a safe trip! (13-107201; R. Leslie, T. Luetjen).
  • Very professional – Caring – Great service. My first time using this service and in a lot of pain but everyone did their best to help me get the care I needed. (13-108253; A. Fine, J. Rasmussen). 
  • Professional and reliable. It is comforting to know that this service is available. The staff we have met have been outstanding professionals. (13-108366; T. Marshall, C. Edwards). 
  • Very compassionate and professional.
  • Very professional x 2.
  • Professional and courteous.
  • Prompt, helpful.
  • Helpful.
  • Timely and caring.
  • Great when the need arises!
  • Complete.
  • Excellent patient care.
  • EMT people were fantastic! Everyone was nice, personable and professional. Thank you! (13-100824; M. Buerk, K. Caldwell).
  • On time.
  • Attentive.
  • Professional x 5.
  • Excellent! Thanks very much.
  • Great x 2.
  • Excellent. During this terrible time of stress it is so good to be treated so well and efficiently (13-105361; K. Goulet, H. Mendes).
  • Great job! Very caring and concerned.
  • Excellent x 2.

Words That Describe Us: Volume 17

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Great job.
  • Kind and caring.
  • Caring.
  • Professional.
  • The ambulance came on time, the staff were loving and caring people. (13-97557; G. Geres, R. Fross).
  • Professional and skilled.
  • Professional.
  • Very good.
  • Excellent service. This was my first time using the Ambulance Service and I must admit this was a time in my life that made me very nervous and the technicians made me feel very comfortable. I give the technician an A plus for their service. (13-87462; V. Maston, N. Raiola).
  • The medics were very helpful and kind.
  • Excellent.
  • Great! The student was good too.
  • Caring, professional.
  • Very compassionate.
  • Greatly appreciated.
  • Caring.
  • Very impressed. Made me feel at east and kept my mind off the pain. (13-95988; S. Crittenden, B. Langan).
  • Many helpful skilled staff people.
  • Professional.

Meet the Newest Members of the Aetna Team: Aetna Hires Four

HARTFORD — On December 12, 2013, three EMTs and one Paramedic were added to the Aetna team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

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Samuel Dybdahl:   PART TIME, EMT.  My name is Samuel Dybdahl and I’m 26 years old. I am just completing a bachelor’s degree in Business Administration and seek to further my career in Emergency Medicine.  I have been a combat medic and healthcare specialist in the military since 2008 with one deployment to Afghanistan. I enjoy helping others and furthering my knowledge within the medical field; I would like to pursue a paramedic program in the near future. In my spare time I often compete in physical activities including Duathlon/Triathlons, road races and weight lifting.

Ryan Gonska:  FULL TIME, Paramedic. My name is Ryan Gonska and I am 23 years old from Torrington, CT.  I am a volunteer with Harwinton West Side Fire Dept. and Harwinton Ambulance. I started at Harwinton Ambulance as an explorer when I was 15.  I received my EMT in 2008. Shortly after, I got hired as an ER Tech at Charlotte Hungerford Hospital while I was attending classes for the AEMT. Four years later I made the decision to get my Paramedic.  I graduated from Capitol Community College in 2012 and I have been working as a paramedic for the past year. In the near future I hope to get my EMSI and start teaching. I am considering going back to school in the to pursue a degree in respiratory therapy or nursing.  In my free time, I enjoy cooking, golfing, fishing, and hiking. I am very excited to join the Aetna family.

Steve Spaderna:   PART TIME, EMT. My name is Steve Spaderna and I am a new EMT! Prior to attaining my EMT certification I earned my bachelor’s and master’s degrees in Biology from CCSU.  I worked for about five years in genomic research as part of a team that was looking at human gene expression for potential drug targets. Then deciding I didn’t want to be stuck in a lab all the time, I spent about seven years working as a drug rep for large pharmaceutical companies. During my time as a drug rep I became increasingly interested in patient healthcare. I just didn’t feel fulfilled in my last occupation, so I made the decision to go back to school with the goal of eventually becoming a physician assistant. Over the last couple years I have been getting pre-requisite credits done while interning at a doctor’s office for required clinical hours. Physician Assistant programs are extremely competitive and difficult to get into, but I am hoping to eventually get accepted. Personally, I am kind of a science nerd and enjoy learning about anything and everything. I watch Discovery and The Learning Channel a lot (Untold Stories of the ER!) and I have a passion for science fiction. For an interesting combination, I also happen to be really into weightlifting. I am super excited to be part of the Aetna team and I am looking forward to the opportunity to be a patient advocate!

Kat Stewart:  FULL TIME, EMT. I’m a new EMT I finished the Hartford Hospital EMT program in July. This is something I have wanted to do since high school but I never had the chance. So after I graduated college and worked a few different jobs I finally made my chance happen and absolutely fell in love. I aspire to one day go to paramedic school. At the age of almost 26 I can finally say I’m on the right career path. I’m very excited to be part of the Aetna team and look forward to seeing you on the road.

Words That Describe Us: Volume 16

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Concerned.
  • They were very helpful.
  • Professional.
  • Prompt
  • Professional + caring.
  • The best! Professional and caring and worked extremely well as a team. Thank you for all you do! (13-97292; S. Crittenden and B. Langan).
  • The EMTs probably unknowingly saved my life. I called 911 and I didn’t know who would come. They were very professional and caring and made sure my apartment was secure. (13-97706; T. Oliver, M. Sparks).
  • Excellent service.
  • Professional and caring.
  • Very kind and comforting. Felt very safe and knew I would be taken care of. (13-97497; S. Allen, D. Rice).
  • Caring and professional.
  • Professional, caring.
  • Professionally concerned.
  • The best.
  • Great.
  • Great!
  • Very professional.
  • Very good.
  • Outstanding service!
  • Fast and great. The East Hartford Paramedics and the 2 ambulance guys were super. I had great service by all.

Words That Describe Us: Volume 16

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Caring, professional. As a person who grew up with the Grady’s I know they would be proud of [the] service you are providing.
  • Mr. Robert Hamilton was most caring as was Ashley Cichy (13-84822).
  • The woman who took care of my son on the way to the hospital was great (K. Russell). She was funny and tried to ease my son’s nerves, yet very professional and did what she had to do. I was very happy with her service. (13-78443).
  • The two paramedics were courteous and very competent.
  • Caring and concerned for my privacy. Would use your service again.
  • Great and professional.
  • Fabulous.
  • Excellent!!!
  • Satisfactory.
  • Excellent care.
  • Job well done.
  • Friendly and professional.
  • Professional and caring.
  • Caring/competent
  • Professional and compassionate x 2.
  • Wonderful.
  • Saved my life!
  • Your staff were very professional and kind.
  • Professional + competent
  • Caring
  • Professionalism/Skilled.

Apparently we are professional!

Movember Team: Ambulance Service of Moustache

MANCHESTER — ASM EMT Sean Norton writes, “You may have seen several ASM employees with oddly shaped facial hair at work lately. This is not only because it looks great but we are doing it to change the face of men’s health. Movember was started to raise money for the research of testicular and prostate cancer as well as mental health.

Movember - Ambulance Service of Moustache

Some members of ASM’s Movember Team: (L to R) Sean Norton, Jonathan Lentini, Matt Tuttle and Steeve Parent. Missing: Kevin King and Vinnie Maston.

We have a team called Ambulance Service of Moustache that can be found by following the link. That will bring you to my page just click donate and choose our team. Any little bit you could give would be greatly appreciated. Thank you in advance for your consideration.”

Words That Describe Us: Volume 15

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Professional. They did a great job.
  • Caring x 3.
  • Excellent x 6.
  • Great x 2.
  • EMTs were friendly, pleasant, professional, and handled me with skill and confidence.
  • Great!
  • Great. They were great considering I was forced to go by the police.
  • Very professional.
  • Kudos to C. Haag and A. Fine on their care, their respect and overall performance. (13-87969).
  • Professional and efficient.
  • Wonderful service.
  • Quick, professional. Nice job!
  • Dependable.
  • Reassuring, comforting, professional.
  • Good job.
  • Very prompt.
  • Perfect.
  • Very professional. Was made to feel at ease.
  • Compassionate.
  • Competent and Caring. Once I was in the ambulance under a great deal of stress, the medic who rode with me made me feel comfortable and relaxed.
  • Very professional.
  • Competent.
  • Prompt/Professional. I thought I might not make it that night and I appreciated your medical knowledge and helping me through a scary and difficult time.