Cleared for Independent Dispatch: ASM’s Bryan Mathiau Completes Precepting Phase

Bryan MathiauMANCHESTER – As of January 27, 2015, ASM’s Bryan Mathiau has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

Bryan’s preceptors were Paramedic Sue Allen and Paramedic Supervisors Melissa Osborne and Vinnie Maston. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Bryan’s final approval came from Eastern Connecticut Health Network after shadowing Bryan and his preceptor in the field as they responded to emergency calls.

Bryan started at ASM as an EMT-Basic in 2011 and graduated from the Capital Community College Paramedic Program.

On behalf of the ASM Family, we would like to wish Bryan the best of luck and say we are very proud to have such skilled professionals on staff.

Winter Storm 2015 — DESPP Update

NWS Map 3UPDATE from the Department of Emergency Services and Public Protection:

At 4:45 AM the radar continues to show bands of Moderate snow sweeping from the south east to the west.

Temperatures are mostly in the teens with some sites along the coast in the low 20’s.

Winds out of the north east are gusting to near 40 MPH.

The most recent snow fall reports of 2 to (almost) 11 inches verifies the presence of the more moderate bands of snowfall in the eastern and central portions of the state.

  • Marlborough – 10.8
  • Manchester – 7.5
  • Coventry – 6.5
  • Thompson – 8.2

Three-quarter to one-quarter mile visibilities also verify the moderate snowfall.

Some drifting has been reported.

The total snowfall forecast may need to be adjusted downward.  One to two foot snowfall totals are still possible with this storm – particularly for the eastern half of the state.  The western side of the state will probably see snowfall totals between 3 and 12 inches.

External Winter Storm Update from DESPP / DEMHS

January 26, 2015

The National Weather Service has issued a Blizzard Watch for all of Southern Connecticut for Monday afternoon thru Tuesday night.  A long duration (36-hour) very high impact (Blizzard) Northeaster is currently expected.  Please see the attached preliminary snowfall forecast.

Here’s a detailed forecast based on the current weather models:

NWS Map 2Monday…A weak clipper system is forecast to move east off the North Carolina Coast Monday morning.  Light snow is forecast to spread into Connecticut between 10:00 AM – 2:00 PM.  The light snow is forecast to increase in intensity during the afternoon reaching a moderate level by 4:00 PM. The impact on the afternoon commute is currently expected to be minor to moderate with a dry powdery snow cover on most roads of around 2 inches.

Monday Night…The storm rapidly intensifies and turns due north (still 150 miles off the coast).  Snow is expected to become heavy (snowfall rates 2 – 3″ per hour) by midnight with strong NE winds gusting to 40 MPH inland and 60 MPH at the coast.  Near blizzard or blizzard conditions can be expected overnight with temperatures in the upper teens and wind chills near 0 F.  Considerable blowing and drifting of snow with a major impact on all travel.

Tuesday…Blizzard conditions thru the morning (snowfall rates up to 4″ per hour) with the snow intensity forecast to lessen to a moderate level by early afternoon.  Continued windy during the afternoon with moderate snow falling and gusts to 40 MPH inland and 60 MPH at the coast.  Considerable blowing and drifting of snow with highs only in the low 20’s.  Major impact on all travel during the day.

Tuesday Night…Snow ending by midnight with total accumulations ranging between 24″ – 36″ (locally higher amounts over 40″ are possible in Eastern CT).

The Department of Emergency Services and Public Protection Division of Emergency Management and Homeland Security will continue to monitor this very serious storm

Gov. Malloy: Take Necessary Precautions for Possible Blizzard Conditions

NWS MapBlizzard Warning Issued for Entire State, Coastal Flood Watch Also in Effect for Entire Shoreline

(HARTFORD, CT) – With the latest forecast calling for blizzard conditions across parts of the state, Governor Dannel P. Malloy is asking residents to be prepared and take the necessary precautions for a significant snowstorm that will impact the state Monday evening through Tuesday.

“Although storms can be unpredictable, this storm has the potential to have a significant impact on the state and we need to be prepared,” Governor Malloy said. “Just as the state is monitoring and preparing, the public should do the same.”

“The Division of Emergency Management and Homeland Security (DEMHS) is monitoring this storm very closely and is prepared to coordinate any potential state response,” Department of Emergency Services and Public Protection Commissioner Dora B. Schriro said.

DEMHS is also participating in National Weather Service conference calls to get the latest information on the storms track and is sending out regular updates to all municipalities and tribal nations.

The Connecticut Department of Transportation will have its entire fleet of snow plows, including 12 loader-mounted snow blowers, prepared to deploy.  The residual road treatment from the previous weekend storm will help in the efforts to pretreat the road

Governor Malloy will be providing the state with additional updates as conditions warrant.

In order to be prepared for any type of emergency situation, the Governor encourages residents to have an emergency supply kit and follow some basic preparedness tips.

   Additional preparedness tips:

  •     In the event emergency travel is necessary, fill up your car with gas, check oil and windshield fluid levels
  •     Sign up for emergency alerts at
  •     And always, check on your neighbor

For additional info on winter weather preparedness go to or

Words That Describe Us: Volume 46

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Outstanding! Thank you!
  • Professional, provided clear analysis of the situation. (14-98987; R. O’Neil, M. Kleza).
  • Caring professionals. May very well saved my life – provided excellent, timely care. My thanks to the team who were so considerate especially on Thanksgiving Day. (14-101886; R. O’Neil, M. Kleza, K. King).
  • Work very well together!
  • A great experience overall.
  • Excellent, very considerate.
  • In good hand[s]
  • The crew was excellent
  • Courteous, caring, treated with dignity. (14-104270; T. Oliver, S. Meckel with Manchester Fire Rescue EMS).
  • Cordial + caring.
  • Courteous, kind + professional. Very serious medical workers. (14-104171; T. Cote, L. McHugh with East Hartford Fire Department).
  • Professional, Personable, Empathetic. (14-103960; A. Gomme, L. Slebodnick).
  • All in all very courteous + professional.
  • As a veteran at ambulance rides – ONE OF THE BEST! (14-100555; J. Bak, N. Raiola).
  • Courteous, efficient, capable. (14-103131; E. Sheils, S. Boutot).
  • Good.
  • I would recommend your service to others.
  • Caring + calming.
  • Professional
  • Very caring.
  • They did a superb job; really professional.
  • Professional, empathetic & non-judgmental. (14-105968; M. Tuttle, R. Fross).
  • Friendly, calm, responsive. (14-106114; M. Tuttle, M. Khan).
  • Excellent service!
  • Very professional + courteous + beyond – put me at ease – even looked in on me (at ER) at end of day! (14-105672; D. Noyes, R. Dunn).
  • Professional, kind + caring.
  • Was most satisfied.
  • Very ppt. + professional.
  • Caring + professional.

Myths about organ donation, and its relation to EMS, debunked

WFSB 3 Connecticut


Organ donation is a popular topic, however there are some myths that may keep people from joining the registry.

Organ donors can change the lives of so many people in need.

“A gift of medicine, that only a person can give,” said Caitlyn Bernabucci, of Life Choice Donor Services. “Just one donor can help more than 50 people through the gift of organs and tissues.”

She said the need is great right now, and that about 21 people die every day waiting for a transplant.

Still, more than half of Connecticut residents are not signed up for the donor registry, and Bernabucci said some damaging misconceptions are to blame.

“We want to make sure people understand the facts,” she said.

The first misconception is that organs will be taken before the person is actually dead, but that simply is not the case. Read the whole story here…

ASM’s Rory Leslie with Gizmo the Therapy Dog

Rory Leslie and GizmoMANCHESTER — From the Facebook account of Gizmo, the Therapy Dog:

“Please say hello and thank you in the comments to Gizmo’s excellent fren Paramedic Rory. Gizmo sometimes rides on stretchers for ASM Ambulance when a patient has anxiety about transport. We were delighted to see our ASM frens while visiting Manchester Dialysis today. Thank you to Paramedic Rory and all EMS workers for your service in our communities. You are our heroes!”

Historical Photos: Aetna Ambulance Service #9

HARTFORD —Unknown date (presumably early to mid 1960’s) and unknown location (although somewhere in Hartford). Howard Grady is visible working to move a patient with the assistance of bystanders. Many historical photos that revolve around trauma include bystander help and assembled crowds.

Aetna Ambulance Historical Photography Hartford

Words That Describe Us: Volume 45

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Courteous and professional.
  • Kind, caring, professional.
  • Caring/kind
  • Caring, personable men.
  • Caring.
  • Caring, efficient, professional.
  • Very reliable/friendly.
  • Very good.
  • Extremely professional and attentive.
  • Very professional.
  • Professional and kind.
  • Professional/caring.
  • First time in an ambulance, and it was excellent.
  • Very pleased with service from start to finish and please thank J. for stopping by to see me later that morning in the ED. (14-100715; J. Rasmussen, J. Hornish).
  • Professional x 5.
  • The crew was great and very understanding. Made me feel comfortable. Made my ride more comfortable. And I felt care for. Thank you. (14-100716; J. Platero, J. Shapiro).
  • Caring.
  • Excellent x 2.
  • Caring.
  • Efficient/Compassionate.
  • Very professional and caring x 2.
  • Very professional and confident. Thank you.
  • Very good.
  • Caring and considerate.
  • Very professional.
  • Quick to respond.
  • Well trained; excellent service, good handoff at ER. (14-103678; K. Stock, R. Mara).

Bolton Volunteer Fire Department Certificate of Recognition – Life Saving

Tim Lachapelle - Ambulance Service of Manchester, LLC.

ASM’s Tim LaChappelle

On October XX, 2014 Firefighter/EMR Tyler Clark, Firefighter Derrek Kroc, Paramedic Tim LaChappelle and EMT Bob Anderson of ASM Ambulance, responded to a call of a XX year-old female who was having chest pains at 0247 HR. The patient stated that she had been working in the yard during the day and woke up with severe chest pains.

On arrival, the patient was anxiously talking with the responders and then collapsed into cardiac arrest. FF Clark and others immediately started CPR and used a defibrillator to attempt resuscitation. The patient was resuscitated after approximately ten minutes. The patient was transported to the hospital and released to go home seven days later.

Today I present you a certificate for your Extraordinary Personal Actions performed in the line of duty which lead to the successful resuscitation and saving of the life of a citizen of Bolton, CT on October XX, 2014. 

(Some information redacted for patient privacy).

Words That Describe Us: Volume 44

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Excellent!
  • Very respectable to everyone.
  • Very knowledgeable.
  • Prompt, courteous and efficient. (14-96899; J. Rasmussen, J. Hornish).
  • Very compassionate, comforting and professional. Karen was excellent & calming during my crisis. She is an excellent asset to this company! (14-96660; K. Teixeira, R. Anderson).
  • Very good.
  • Awesome.
  • Great.
  • Excellent.
  • G + N were a great comfort, help + reassurance to me. (14-96565; G. Geres, N. Raiola).
  • The crewmembers were kind.
  • Very good – That’s two words.
  • Very skilled and kind.
  • Great x 4.
  • Exceptional. The two EMT’s made this very scary situation a manageable problem for me. They were two “Professionals” Thank you! (14-28539; D. Kemp, T. Whalen).
  • Very pleasant and caring.
  • Caring, professional, careful.
  • Consistently top-notch through the years.
  • Very kind and courteous. Seemed to really care about the patient and her well being.
  • Very professional!
  • Professional.
  • Friendly, helpful, efficient (14-85817; M. Osborne, J. Rassmussen).
  • Excellent! They were great. Thank you – I don’t remember the woman’s name. She was great! The best!!! Thank you! I appreciate her skill, kindness and professionalism in our time of need. (14-94920; G. Geres, E. Vaughn).
  • Good crew.
  • Prompt – Reassuring to patient + family. (14-98122; S. Lowe and Rocky Hill Volunteer Ambulance).
  • The woman who brought my dad home was so wonderful – provided contact information and hugs. (14-99437; D. Achilli, A. Adams).

State Police Bring Toys to Kids in the Hospital


Monday, Dec 22, 2014 • Updated at 5:16 PM EST NBC Connecticut

The look of pure joy on a child’s face melts the hearts of veteran troopers.

“This is a good day. We wish every day could be Christmas,” said Lt. Col. Butch Hyatt of the Connecticut State Police.

State troopers went door-to-door at Connecticut Children’s Medical Center in Hartford on Monday, handing out toys to children in the hospital’s emergency department. From Barbie dolls to blocks, the wish lists were covered, and troopers raised more than $20,000 thanks to the generosity of people around the state.

“Every toy you see, and all the dollars in the check, come from the public from their hearts, so these children can have a good Christmas,” said Hyatt.

But the toy giveaway isn’t limited to Christmas. State police, the Ambulance Service of Manchester and Aetna Ambulance collect toys around the holidays as part of an 18-year tradition and hand them out year round. Read the full article here...

Connecticut State Police, Aetna and ASM Toy Drive for CCMC – Event Wrap-up

HARTFORD — On December 22, 2014 a dozen Connecticut State Police cruisers, ambulances from Aetna and ASM and a UHaul full of donated toys convoyed from Troop H to Connecticut Childcare’s Medical Center. Over the course of the last four days, team of Troopers and members of the Aetna and ASM families joined together for the 18th annual effort.

According to Connecticut Children’s President Marty Gavin, thus far the Toy Drive has brought in $220,000 and a half million toys. Last year alone $18,000 and three UHaul trucks full of toys were donated. Each year enough toys are brought in to give a toy to each of the 59,000 children seen at all of CCMC’s locations. Enough even to give a toy to any siblings that accompany the child on their visit.

This year, Aetna and ASM contributed 216 hours to the effort. We are extraordinarily proud to take part and to be team members with CCMC and the State Police. 

Stuff-a-Truck in South Windsor a Success

South Windsor Touch a Truck ASM

ASM’s Mandi-Lynn Guertin and Cody Lemire.

SOUTH WINDSOR — ASM had the fortunate opportunity to work alongside several agencies including South Windsor Police and South Windsor Fire Department as part of a holiday Stuff-A-Truck event. The following is a note from Adult and Senior Services regarding the success of the event:

I wanted to say a big thank you to you and all of the staff and volunteers who have helped us this holiday season! The Food and Fuel Bank is going to be set for several months to come thanks to the generosity of time the volunteers and staff gave to the cause.

The community is extremely generous, and you all made it easier for them to donate by being stationed at both grocery stores before Thanksgiving and yesterday as well. The monetary donations will help several families with oil during this cold season. And of course the toys will go to very excited children on Christmas day! It doesn’t get any better than that!

I would love it if you can pass along our thanks, from the entire Human Services Department, for your commitment to helping your neighbors. It so greatly appreciated!

Yesterday’s total was just under $2000 in cash, $85 in gift cards, countless bags and boxes of food and dozens and dozens of toys! In November, the monetary donations were almost $4,000 in addition to all the food!

May you all enjoy this holiday season knowing you brightened the days of so many!


Director of Adult and Senior Services

Human Services Department

Town of South Windsor