MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• The crew was caring + informative, took care of me very well + got me situated in ER. (16-47719; A. Fine, M. Uddin).
• Skilled, caring staff. My services were exceptional. Please let the EMTs know I appreciate [it]. (16-47714; S. Gregg, M. Cedeno with Manchester Fire Rescue EMS).
• Highly professional with personalized care.
• Thanks!
• Friendly and professional.
• Great EMT experience and care.
• The crew was very thoughtful – they listened to what my needs were – very helpful – thanks to everyone who helped me. (16-49921; M. Buerk, R. Fross).
• Very caring, professional and friendly.
• Professional/caring.
• Friendly.
• Excellent.
• Very professional.
• Nice, young + funny.
• Helpful.
• Very professional.
• Very professional, prompt & courteous.
• They saw immediately that my child was in great pain and took steps to alleviate it. Smart + professional. (16-52868; J. Traber, D. Hammett).
• Caring + professional.
• Thank you for your prompt arrival at a critical time.
• Excellent! Very professional!
• They were able to get [patient] to get into the ambulance and get medical attention. The crew acted very professional and tended to [patient’s] needs.
• Ambulance were very professional and courteous.
• Timely and professional.