Words That Describe Us: Volume 37

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Extremely caring – Persistent in showing Pt the seriousness of problem. EXCELLENT TEAM!!! VERY professional. (14-48664; R. O’Neil, B. Mathiau).
  • Extremely empathetic! Thank you so much! The two responders stayed with me at Hartford Hospital until hospital staff took over. I really appreciate their attentiveness. (14-70886; M. Levasseur, R. Anderson).
  • Professional, kind and caring!
  • Friendly.
  • Professional, caring.
  • Good.
  • Friendly and professional.
  • The EMT staff was professional and caring. (14-73254; M. Carter, R. Mara).
  • Exceptional.
  • Highly capable. (14-72855; M. Karr, S. Jachym).
  • Professional + caring + prompt.
  • Kept me at ease.
  • Professional + caring.
  • Very nice.
  • Beautiful + nice.
  • Caring + professional “lifesavers” (14-72992; V. Maston, N. Raiola).
  •  Excellent service.
  • Awesome!
  • The crew was very professional. Great service. Great job guys, thank you. (14-74790; D. White, S. Norton with East Hartford Fire Department).
  • Professional x 6.
  • Very good care.
  • The paramedic went the extra mile for me…thank him for me please! (14-76531; R. Bilodeau, J. Hornish).
  • The paramedic was great and caring! The paramedic listened to me about what was going on with my baby. She didn’t just look at what my daughter was doing or just what her vitals were showing…she actually cared and made me feel at ease…about what was happening to my baby. (14-74530; S. Allen, D. Tedeschi).
  • Attentive.
  • Professional while being personable to relieve & calm nerves. (14-74091; S. Thompson, R. Fross).
  • Fantastic.

2014 Mercedes Sprinter Ambulance Arrives at Aetna and ASM

2014 Mercedes Sprinter Ambulance AMANCHESTER — On September 26, 2014 the first 2014 Mercedes Sprinter Ambulance arrived at Aetna’s fleet maintenance area at ASM from American Emergency Vehicles in North Carolina.

According to Car and Driver magazine, “The Sprinter’s most visible change is its front-end styling, which adopts Mercedes’ smaller, Renault-based, Euro-only Citan van’s flashier look. The grille is more upright than before, and gets Benz’s latest take on its signature three-slat design. A new pair of headlights flanks the grille, and features the same eyebrow-like (LED!) turn indicators that have proliferated throughout the Mercedes lineup. A fresh hood accommodates the new fascia and headlights, and it sits higher than before. Inside, there are new seat covers and upholstery, the steering wheel is thicker, and higher-spec models even get chrome air vent surrounds.”

The most distinctive change thus far for the 2014 ambulance model is the new style light bar.

As of April 2014, all Ford ambulances (except for the bariatric units) had been rotated out of service and replaced with Mercedes (or Dodge-marked Mercedes) Sprinter ambulances. The unmarked 2014 ambulance will soon be sent out to receive the high-visibility Battenburg markings, rear chevrons and company logos. Operating fuel-efficient, safe and modern Sprinter ambulances is part of Aetna and ASM’s continued commitment to the communities we serve.

Visiting and Accessing the Ambulance Service of Manchester’s Main Office

As the renovation of ASM’s main office comes to a close with only a couple of details left to finish, means for accessing, visiting and conducting business at ASM’s Main Office have changed. We are a 24-hour operation and as such the building itself is always staffed. However, staff members are not always accessible and you should not expect to speak with dispatch or administrative staff after-hours. The rear billing office and dispatch center doors are locked and accessible only by employees with key fob access.

If you are coming to visit us, please read the following instructions:

  1. If you are having a medical emergency, call 9-1-1.
  2. Business and billing inquiries, deliveries, visitors, guests, those taking EMS or other classes or attending meetings or to drop off employment applications: Such routine business should be conducted Monday through Friday 7AM to 4PM whenever possible. Please enter under the blue awning marked Main Entrance on the south side of the building and speak with a member of the office staff. If this door is locked there are no staff members currently in the building to assist with billing or business inquiries.
  3. Field Interns and Observers: If you are doing ride time (also known as a ride along, field internship, job shadow, etc.), during regular business hours, enter under the blue awning marked Dispatch in the rear of the building and pick up the red phone in the lobby to speak with a dispatcher.
  4. After hours and on weekends or on any occasion where you find all exterior doors to be locked, please call (860) 649-8900 to speak with the dispatcher. It is more effective to make this call than to knock on or pull locked doors.
  5. We are at your service, however the safety and security of all of our employees is of the utmost importance. Please take this into consideration.

Renovation and Expansion of ASM’s “10-1″: Volume 18

MANCHESTER — Additions and renovations to the Ambulance Service of Manchester’s main headquarters, known to employees as “10-1,” continue. As of this writing:

  • The last remaining storage ‘cage’ in the ambulance bay has been demolished and the space is being utilized for nose-in parking for the two bariatric units.
  • Signage, awnings and planters are in place for the new main entrance and the dispatch entrance as pictured.

The next steps are re-configuring the main call-taking office, finishing carpeting certain spaces, constructing the hands-on training area and adding the awning to the new entrance.

The addition and renovation are part of ASM’s continued commitment and investment in the towns it serves.

Words That Describe Us: Volume 36

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Caring, Professional, Skilled. (14-54303; G. Desrosier, D. Rice).
  • Very courteous – helped me to relax. This was the best service I have ever received. (14-68682; R. O’Neil, J. Rasmussen, S. Yenco).
  • Very kind to my son. Thank you!
  • Professional, caring.
  • “In good hands”
  • Excellent service.
  • Terrific!
  • Prompt and very professional. (14-69860; R. Buechele, M. Makulis).
  • Very reassuring in a stressful situation. (14-70101; J. Traber, C. Haag).
  • Excellent crew.
  • Just a great job all around. Thank you so much for your prompt and courteous care. (14-57535; R. Bilodeau, C. Masslon with Manchester Fire Rescue EMS).
  • Caring.
  • Excellent.
  • Helpful, knowledgeable, and capable. (14-71133; S. Allen, S. Yenco).
  • Professional & Caring!!! Thank you so much! Both [EMS Providers] eased my fears and concerns during a very stressful and unnerving time! (14-72211; H. Mendes, R. Houser).
  • Professional x 2.
  • Very caring and professional people.
  • Great.
  • Very caring and comforting.
  • Very professional and caring. Great job! (14-71603; S. Thompson, J. Hornish).
  • Attentive to my needs. Both individuals with me in the ambulance helped me to relax and control the pain on the way to the hospital. (14-72077; R. Buechele, J. Lentini).
  • Awesome. Very professional at a very stressful time. Answered all my questions and made a smooth entry into the hospital. Wonderful group of people. (14-70347; M. Osborne, S. Parent).
  • [K. Russell] provided outstanding professional service.

Historical Photos: Aetna Ambulance Service #8

HARTFORD — Dated from 1950 and appearing in the Price and Lee Company catalog directory, this ad declares Aetna Ambulance, “A service that’s right Day or Night.”

Interesting to note that we still operate an exchange that ends in 6792.

Aetna Ad 1950

Words That Describe Us: Volume 35

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Very caring.
  • Good.
  • Very prompt and courteous.
  • Fantastic.
  • Well trained and very efficient.
  • Very competent.
  • Excellent.
  • Very caring.
  • Well satisfied. Good guys.
  • Excellent service.
  • Very professional. Checked [up] on me in hospital emergency room. (14-63006; T. Allbee, M. Sparks with Town of Manchester Fire Rescue EMS).
  • Very professional x 3.
  • Clean and caring.
  • Professional and efficient.
  • Calm and reassuring.
  • Appreciated.
  • Efficient.
  • Exceptional. The Talbots have been friends with my parents since 1950. Roger and Irene are my godparents and I never knew about the hearses he drove. ASM has come a long way!
  • Both very nice and polite and talked with me all the way to the hospital.
  • Professional yet casual – not stressed at all! (14-66859; D. White, S. Norton, C. Masslon).
  • Excellent – Professional and courteous!
  • Good.
  • Great service.
  • Friendly.
  • Caring!
  • Excellent!
  • [EMS Providers] had great sense of humor. (14-53772; K. Baker, K. Beaulieu with East Hartford Fire Department).
  • Skilled and caring.
  • An excellent service.

Kudos from the Cath Lab: Volume 9

Aetna Paramedic receives Kudos from the Cath LabHARTFORD — During August 2014, ASM Paramedic Rachel Buechele and her partner Stephanie Boutot responded to a medical call in one of the towns ASM serves. The first EKG was indicative of a STEMI and Rachel wirelessly transmitted the 12-lead EKG to Saint Francis Hospital, activating their cardiac catherization lab from the field. (#14-73447)

“An incredible job by EMS with efficient recognition, treatment and early notification. St Francis Hospital and Medical Center is excited about the partnership we have with the ASM and Aetna staff. We are grateful for the teamwork displayed toward improving care for our STEMI patients, as well as others.”            – John Quinlavin, EMS Manager, Saint Francis Hospital and Medical Center.

Comments: Cath showed 100% Mid RCA Lesion which was opened and stented.

 

STEMI 2

 

Words That Describe Us: Volume 34

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • I can’t stress enough how great the ambulance crew was. (14-71121; A. Harkins, A. Ordway).
  • Great service.
  • Superb!
  • Efficient.
  • Caring x 2.
  • Satisfactory in all respects.
  • Skilled, efficient, kind, pleasant. (14-56850; G. Geres, K. King).
  • Careful and gentle.
  • Very professional.
  • Polite and concerned.
  • Caring and efficient. There was a student with the crew. She was introduced and I was asked if it was okay for her to participate in my care. Teaching was conducted [in a] professional manner. (14-51632; C. Chasse, N. Chasse).
  • Highly skilled.
  • Crew acted professionally.
  • Staff was very professional.
  • Professional; empathetic
  • Very good – I have had their services several times!
  • Professional & caring
  • Excellent, very caring and professional.
  • Excellent, knowledgeable, professional. Great crew, great service. (14-60309; V. Maston, N. Raiola).
  • Professional x 4.
  • Caring x 2.
  • Very good.
  • The whole crew [was] very pleasant and helpful. Thanks.
  • Excellent + Professional + knowledgeable. Very well done. (14-61341; R. Buechele, M. Holt responding with Manchester Fire Rescue EMS).
  • Very professional.
  • Comforting.
  • Outstanding.
  • Kind and excellent.
  • Very good.
  • Very comforting.
  • Professional x 13.

ASM On Hand at Farm Day 2014 at Fish Family Farm

Farm Day DBOLTON — On August 30, 2014 a crew from the Ambulance Service of Manchester was on hand at Fish Family Farm for the Lutz Children’s Museum’s Farm Day 2014. The event, which drew over 3,000 people, included animals, live music, hay rides, bounce houses, farmer’s market, games and farm fresh ice cream.

ASM performed a medical standby alongside Bolton Fire Department partners. The standby served a dual purpose as the children were able to take tours of the ambulance and fire apparatus. The ambulance crew was Heather DiGirolamo and Matt Kleza and they took pictures from the event.

Kudos from the Cath Lab: Volume 8

Aetna Paramedic receives Kudos from the Cath LabHARTFORD — During August 2014, Aetna Paramedic Matthew Carter and his partner Kathryn Stewart, wirelessly transmitted a 12-lead EKG to Saint Francis Hospital, activating their cardiac catherization lab from the field.

“Another great job by your staff!! ”            – John Quinlavin, EMS Manager, Saint Francis Hospital and Medical Center.

Cath showed 100% LAD Lesion which was opened and stented.

STEMI Transmission 

ED Arrival 18:34 Sat
EKG Complete 18:37
Cath Lab Paged 18:17
Cath start 19:09
First PCI Time 19:17
Door to Balloon Time             43 Min
Mode of Arrival EMS Other EMS STEMI Alert Cath Lab Activated
EMS Agency Aetna Lifenet @ 18:13 Yes

Historical Photos: Ambulance Service of Manchester #12

MANCHESTER — Year unknown, likely early 1960’s. Pictured is Manchester Ambulance or possibly precursor at the scene of a ‘wreck’ in Manchester. Can you identify the street? Roger Talbot appears to be in front of the police officer.

Click on picture to enlarge. 

Manchester Ambulance

 

 

 

 

Photo credit Kenneth Burkamp.

 

Words That Describe Us: Volume 33

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Excellent.
  • Very professional.
  • Very professional. I’ve not had to use this type of service before so I’ve nothing to compare. However, I was beyond impressed when an IV can be put in without almost noticing it!
  • Compassionate professionals.
  • Outstanding people.
  • Great.
  • Very quick, efficient, pleasant. Made me relieved to be in good care. Lady who did my EKG etc was very efficient and I believe caught the problem that before had not been [caught]. (14-54068; R. Buechele, M. Sparks, C. Judge).
  • Caring and good at explaining what was going on. (14-54065; R. Balkun, D. Rice).
  • Professional x 3.
  • Dedicated, professional and knowledgeable. (14-53413; C. Ferguson, P. Kelley).
  • Excellent service! The ambulance rides like a truck and is uncomfortable. Very bumpy ride.
  • Professional. Thank you.
  • Very good.
  • Efficient. The EMTs had a tough job with me – I had a broken shoulder, they had to get me out of a tiny bathroom without further injury or pain and I think did an excellent overall job. (14-16235; M. Levasseur, R. Bilodeau).
  • Very caring, concerned and skilled. I felt totally helped and saved by the whole team that arrived. I don’t know what I would have done without them. (14-51246; J. Bush, D. Tedeschi responding with East Hartford Fire Department).
  • Excellent.
  • Outstanding job!
  • Nice to me.
  • Caring  Compassionate
  • The ambulance crew was excellent. (14-58696; R. O’Neil, S. Boutot).
  • Efficient, professional and friendly in a scary situation. (14-59545; M. Levasseur, R. Anderson with Manchester Fire Rescue EMS).
  • Dedicated, hard working, caring people. Especially Michael (handlebar mustache), a credit to your organization (presumably from East Hartford Fire Department) (14-60280; J. Bak, P. Kelley with East Hartford Fire Department).

ASM Promotes Four to Field Training Officer (FTO)

MANCHESTER — On August 20, 2014 the Ambulance Service of Manchester promoted four from within its EMT ranks to the post of Field Training Officer: Dan Hammett, Andrew Hedburg, Michael Hoyt and Brian Langan. FTOs are utilized primarily to train newly hired employees in the performance of their duties as EMTs.

Dan Hammett:   I have been with ASM for almost three years and an EMT for just over four years. I first got involved in EMS w/ the Scotland Volunteer Fire Department and was promoted to EMS Captain this past year. Some of my duties are QA/QI and to train new members which will be a great asset to train new employees. I have been married for three years and live with my wife in Scotland. I look forward to meeting new people and to train them and represent ASM!

Andrew Hedburg:  I have been a member of the ASM team for 3 1/2 years. While not at work I enjoy spending time with my family. My wife Sam our daughter Charlotte and crazy dog Otis enjoy spending much of our time out side. From sitting on the beach playing in the waves to working in our gardens. I began my career in EMS volunteering with East Haddam Ambulance. I quickly found that this job was my passion and was lucky to get hired by ASM. During my employment I have had many wonderful experiences and have found that I have a passion for teaching new EMTs. I look forward to helping  to continue to build this excellent team.

Michael Hoyt:   Ever since my first day of EMT class I have been impressed with the quality and caliber of the employees of ASM. Having the opportunity to work with new employees to ensure they meet the high standards of ASM is something I look forward to. I hope to instill a strong foundation of compassion, patient advocacy, as well as quality medical care that employees can build upon throughout their time at ASM.

Brian Langan:   I have been an EMT for nine years and an AEMT for four years. I started at ASM while in college working every weekend and when I graduated I became full time. I began my career in the first responder field with the Glastonbury Fire Department, with which I am still very active. On September 6th I will marry my fiance Natasha Snyder and I am fortunate that she understands my work hours! I have always enjoyed helping people and am happy to be able to assist in their times of need.

Cleared for Independent Dispatch: ASM’s Steeve Parent Completes Precepting Phase

Steeve ParentMANCHESTER –As of August 21, 2014, ASM’s Steeve Parent has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

Steeve’s preceptors were  Paramedic Supervisor Melissa Osborne and Paramedic Sue Allen. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Steeve’s final approval came from Eastern Connecticut Health Network after shadowing Steeve and his preceptor in the field as they responded to emergency calls.

Steeve started at ASM as an EMT-Basic in 2012 and graduated from the Capital Community College Paramedic Program. 

On behalf of the ASM Family, we would like to wish Steeve the best of luck and say we are very proud to have such skilled professionals on staff.

ASM in Motorcade and on Standby During Vice Presidential Visit

EAST HARTFORD — On August 20, 2014, two crews from ASM assisted with Vice President Joe Biden’s visit to Connecticut by being part of the motorcade and standing by at Goodwin College in East Hartford. Pictures are attached, care of Dan Hammett and Jason Bak. A special thanks to East Hartford Fire Department for their partnership.