MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• The crew was amazing – especially the medic who was calm, patient, supportive and eased all stress as we transported my newborn – a huge thank you to him! (15-41868; V. Maston, M. Khan).
• Very kind and caring.
• Very calming + caring.
• Well done.
• Very professional service, medic in the back with was very nice. I worked in the 80’s with [Volunteer Ambulance].
• Very helpful!
• Professional, clean cut.
• Very professional. Many thanks.
• The EMT/Paramedic was extremely kind & caring and at first I was not going to go in the ambulance but after talking to me I agreed I should be checked out. (15-3903; S. Parent, M. Khan).
• Sharp, courteous, professional. (15-44267; T. Lachappelle, R. Fross).
• Excellent!
• I felt at ease during my heart attack and felt I was getting the best possible care. (15-38292; C. Willey, M. Campbell).
• Caring, efficient + responded quickly.
• Wonderful.
• T. and his partner were excellent caretakers during our most trying moments. We were very grateful to have them. (15-16368; T. LaChappelle, J. Startup).
• Excellent.
• Thank you!
• Arrived promptly. Quickly assessed I was not having a stroke.
• Crew was timely, caring and professional.
• The crew was phenomenal. Very compassionate and reassuring. (15-37889; T. Oliver, B. Langan).
• Professional and friendly. Thank you!