MANCHESTER and HARTFORD —Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following:

• Comforting
• Professional
• Caring
• Courteous
• Excellent
• Aware
• Amazing
• Compassionate
• Sensitive
• Respectful
• Great
• Thorough
• Competent