ASM Newsletter, Volume 3

The Ambulance Service of Manchester is proud to release the third issue of Pulse, the ASM employee newsletter. Released quarterly, Pulse features numerous articles outlining company news and events, training opportunities, case studies, health and wellness tips, and more. Additionally, each issue will contain an Employee Spotlight article, recognizing an EMT or Paramedic that has demonstrated a commitment to patients and co-workers alike via positive attitude, work ethic, and overall inspiring demeanor. Please enjoy!

ASM Newsletter, Volume 2!

The Ambulance Service of Manchester is happy to release the second issue of Pulse, the ASM employee newsletter. Released quarterly, Pulse features numerous articles outlining company news and events, training opportunities, case studies (periodically), health and wellness tips, and more. Additionally, each issue will contain an Employee Spotlight article, recognizing an EMT or Paramedic that has demonstrated a commitment to patients and co-workers alike via positive attitude, work ethic, and overall inspiring demeanor. Please enjoy!

ASM appears in ECHN Commercial!






Over the course of the next several weeks, ASM will be featured in a television commercial recently produced by Eastern Connecticut Health Network. EMT’s Erind Muco and Chris Tevnan can be viewed within the advertisement along with a clip of a Mercedes Sprinter ambulance. The commercial represents a portion of the comprehensive campaign; demonstrating just a few of the technological advancements offered within ECHN’s community setting.

Please click the link below to check it out!


ECHN is not just east of the river, it’s East of Ordinary.

ASM Attends the 2017 CT EMS EXPO

The annual Connecticut EMS Expo is the largest emergency medical services conference in New England. In addition to offering numerous classes and workshops, the event is a tremendous networking opportunity. Several forms of entertainment are offered as well, including the popular cornhole tournament. Please note ASM Paramedic’s Jeff Rasmussen and Dave Pozniak at this year’s event. According to Jeff, attending both the golf tournament and weekend lectures/ activities has become a yearly tradition.


EMS Recruitment Tool – PSA Video

The link below leads to a video recently produced by the Public Information and Education (PIE) Subcommittee of the Connecticut EMS Advisory Board. The video demonstrates the true value of EMS professionals within the healthcare continuum. In addition, it acts as a recruitment tool for prospective EMS providers.


Click Here!

National Nurses Week 2017


ASM and Aetna would like to extend a sincere thank you to all of the nurses our employees interact with on a daily basis. Your continued dedication and compassion remains an essential aspect of the patient care experience. Please know that your efforts will never go unnoticed.



Aetna Company Newsletter

Aetna Ambulance Service, Inc. is pleased to announce the release of The Grady Report, the Aetna employee newsletter. Released quarterly, The Grady Report will feature numerous articles outlining company news and events, training opportunities, case studies (periodically), health and wellness tips, and more. Additionally, each issue will contain an Employee Spotlight article, recognizing an EMT or Paramedic that has demonstrated a commitment to patients and co-workers alike via positive attitude, work ethic, and overall inspiring demeanor.


ASM Company Newsletter!

The Ambulance Service of Manchester is pleased to announce the release of Pulse, the ASM employee newsletter. Released quarterly, Pulse will feature numerous articles outlining company news and events, training opportunities, case studies (periodically), health and wellness tips, and more. Additionally, each issue will contain an Employee Spotlight article, recognizing an EMT or Paramedic that has demonstrated a commitment to patients and co-workers alike via positive attitude, work ethic, and overall inspiring demeanor. The first issue of Aetna’s employee newsletter will be released on May 1st.

Click above to view!

Provider Wellness

Canadian Paramedicine is an informative and progressive magazine complete with numerous research articles beneficial to EMS providers. One such article entitled “Eat, Sleep and be healthy-a paramedic’s guide to healthier shift work,” outlines some of the risks associated with working outside of the traditional 8-hour daytime schedule. More importantly, it provides evidence based suggestions for healthy eating, staying fit, and developing better sleeping habits.

Quotes from the article:

 “Exercise can enhance alertness at work in addition to increasing neural activity and clinical performance. Blocking out 20 minutes (or more) prior to a shift will boost their mood and combat fatigue while working.”


“Prepare meals for a number of days  for quick and easy access. Experiment with slow-cookers or freeze portion sizes of healthy meals. Pack healthy snacks such as prepared fruit and easy-to-eat vegetable pieces like baby carrots and celery with hummus, or a small container of mixed unsalted nuts and seeds.”

Find the article in its entirety below:

Eat, sleep and be healthy – a paramedic’s guide to healthier shift work

“Love our First Responders”

MANCHESTER — On Valentine’s Day, the staff and residents of Arbors of Hop Brook Retirement Community graciously hosted a “Love our First Responders” breakfast demonstrating their appreciation and respect for members of The Ambulance Service of Manchester, Manchester Police Department, and Manchester Fire Department. Activity Director Laurie Robinson organized the event, and offered the following sentiment: “Thank you for your prompt, caring, professional, unselfish and noble actions. We respect and appreciate what you do for our community. Our hearts are thankful for your extraordinary efforts.” Included in the picture to your left are excited and grateful residents, members of the Arbors staff, Manchester Mayor Jay Moran, Police Chief Marc Montminy, Fire Chief David Billings, and EMT’s Sean Gregg and Elizabeth Miller from ASM.

Provider Wellness

Below is a link to an article published in JEMS Magazine. Written by 25 year veteran paramedic Bryan Fass, the piece tackles the important, yet often overlooked topic of physical fitness within EMS. Understanding the daily challenge of balancing work, family, finances, and health/wellness, Fass introduces what he calls “The Change Equation,” offering ideas on how to get motivated, form positive habits, and produce long-lasting behavioral changes.

In addition, Fass dispels some common myths that act as barriers to maintaining a healthy lifestyle. He even offers a sample training routine with detailed steps and photos demonstrating safe and effective body mechanics.

Check It Out!


Disaster Triage Online Game Needs EMS Study Participants

HARTFORD —  In a correspondence from Dr. James Parker of Connecticut Children’s Medical Center:

Calling all Paramedics, EMTs and EMS students!

60 Seconds to SurvivalLeaders of the Study are examining the utility of the video game as a learning tool for START/JumpSTART.

You are invited to participate in this fun research study based out of Yale University School of Medicine.


  • Access to an online GAME where you learn & practice MASS CASUALTY TRIAGE for PEDIATRIC and adult patients.
  • 3.25 hours of CME time.
  • $15 Amazon Gift card.


  • Agree to play the game once a week for 15 minutes (for 13 weeks).
  • Provide feedback on the game when prompted.


  • please email me at
  • Please include what organization you’re from.
  • She will send you the link to the game and further details about CME.
  • Remember, you can withdraw at any point – (but won’t get the gift card).

Your reply implies verbal consent (information sheet at end of message).

Feel free to contact me with any questions!

Jim Parker, MD

EMS Liaison


Aetna and ASM are not affiliated with this study. 

INTERACT Training for Emergency Medical Services – The ‘Red Envelope’

QIO-and-Qualidigm-logosINTERACT stands for Interventions to Reduce Acute Care Transfers. It is a quality improvement program designed to improve the early identification, assessment, documentation, and communication about changes in the status of residents in skilled nursing facilities.

The goal of INTERACT is to improve care and reduce the frequency of potentially avoidable transfers to the acute hospital. Such transfers can result in numerous complications of hospitalization, and billions of dollars in unnecessary health care expenditures. It includes clinical and educational tools and strategies for use in every day practice in long-term care facilities.

Here is the link to the INTERACT Training for Emergency Services:

Then select “INTERACT Training for Emergency Services”

The training is about 12 minutes in length and covers the new acute care transfer process between a participating nursing home and hospital.

  • Not all nursing homes are part of this initiative so EMS will find that some homes will still be using the W-10 and other documents during their acute care transfers
  • The nursing homes that are using the red envelope as part of their new acute care transfer process will seal the red envelope and have a set of transfer documents for the EMS service so they will not have to open the envelope
  • The rollout date to begin using the new acute care transfer process and the red envelope is August 31, 2015.
  • The entire red envelope should be handed to the ED staff either at triage or in the ED room as the patient is being transferred from the stretcher to the bed
  • The red envelope is to be used only for acute care transfers between participating nursing homes and hospital – they should not be used for other types of transfers
  • There will not be a W-10 as part of the transfer documents – the front page of the INTERACT transfer form along with the residents’ face sheet meet the Department of Health Public Health Code requirements

“Turn something tragic into something heroic and courageous”

LifeChoice LogoI began my career in the Westport, CT, Fire Department in 2007 as a 20-year-old kid who had just achieved his lifelong goal of becoming a firefighter.  During the first few years of my career, I became a volunteer with Donate Life CT to raise awareness about organ and tissue donation.

Ironically, only a couple years later, I blew out my knee on the job and required surgery that involved donated tissue.  I went through nine months of rehabilitation to get conditioned to do the job again and went back on the line.  Throughout this time, I had given speeches and worked events as a volunteer for organ and tissue donation, always thinking that organ donation was the biggest and most iconic part.

It wasn’t until I met another volunteer who had lost a sister in a motor vehicle accident that I realized how important tissue donation is.  We were talking about it and I mentioned how I never really felt like I had much “street cred” being a tissue recipient giving speeches next to heart and liver recipients.  She then told me about her sister and how she was only able to donate her tissue due to the circumstances of her accident.  I was truly humbled hearing her talk about how the experience of losing a sister was able to have some positive outcome.  And that is really the reason that I feel organ and tissue donation is so important, especially in the emergency services field.

Every day we are faced with terrible and tragic scenes where people lose their lives.  But given the advances in modern medicine, we have the ability as human beings to turn something tragic into something heroic and courageous.  I think that the mission of organ and tissue donation is an extension of our mission in the field, and I encourage everybody to talk it over with their friends and families.  Chances are you know somebody who has benefited from organ or tissue donation.  Even if you don’t, the statistics showing the need for more registered donors are staggering.

I encourage you to learn more about organ and tissue donation and consider becoming registered donors.

– Firefighter Joseph Arnson

Required Forms for Non-Emergency Ambulance Transport in Connecticut – Volume 2

ASM Bariatric 3This post is an update and rehash of a previous post due to renewed interest in the topic.

Below is a comprehensive list of forms needed to complete a basic life support, routine inter-facility ambulance transfer in the State of Connecticut in 2015. More medical and billing information and demographics are necessary but in regards to forms that go to the ambulance crew, this it…

None of the information below should be construed as legal advice. If there are questions always consult the proper authority. If you have basic questions on this material please call us or post your question in the comments and we will answer to help the greatest number of interested parties. 

Medical Necessity Form (aka Physician’s Certification Statement (PCS) or MNF):  An MNF is required on routine, non-emergency ambulance transports where the patient has Medicare as their primary insurance. It is helpful to have on file for beneficiaries of Medicare HMOs as well. The form essentially works as a prescription for ambulance transport. Medicare never pays for wheelchair van transport so this form represents the threshold between wheelchair van (and all other types of transportation) and ambulance. There are some types of transports from skilled nursing facilities (SNF) and hospital where the sending facility is required to pay for the transport and therefore will not issue or sign an MNF.

There is a misnomer that MNFs are not needed on hospital to hospital and STAT transports because they are inter-facility or emergent. They are indeed required regardless of acuity or receiving facility. Although there are some rules around this they are detailed and convoluted. It is best to provide an MNF on every scheduled ambulance transport in which Medicare or Medicare HMOs are the payor.

A Medical Necessity Form alone does not guarantee payment. In fact it does very little in this regard. It must be on file, but the most important factor is the patient’s condition. The patient must be unsafe to travel by any other means. There are more rules regarding repetitive patients in which a new PCS is only needed every 30-60 days.

The rules around the use of an MNF and meeting Medicare’s medical necessity requirements are extensive and cannot be captured adequately here. Aetna and ASM crews are trained, reviewed, remediated and subject to a rigorous quality assurance process in this regard. If you represent a facility in our service area and feel you would benefit from an in-service to learn more about this, please call (860) 647-9798 x 249.

Physician’s Emergency Certificate (PEC): A PEC is required for the ambulance transport of a psychiatric patient going to any destination (typically a locked behavioral health unit) against their will (or by the will of the physician). In other words, they are being committed to the facility and their ability to make self determination is temporarily suspended by law.

A PEC must be an original form, typically demonstrated by being two-sided and often written in blue ink for this purpose. A copy cannot be used and it must be signed by a physician. It must accompany the patient and therefore cannot be faxed or emailed ahead as facilities will not accept a copy. This form is NOT used for voluntarily committed patients or patients who are conserved where the conservator has ordered transport.

This form also authorizes the ambulance crew to hold the patient against their will. In Connecticut, the only forms that allow an ambulance crew to hold a patient against their will are a PEC and an Emergency Examination Report issued by a licensed clinical social worker or a police officer. It is the policy of Aetna and ASM to also accept and enforce hospital and healthcare ‘Voluntary Commitals’ as granting authority to the ambulance crew to hold patients against their will. Ambulance crews must always use the minimum force necessary and most often this means simply confining the patient and does not necessarily mean the use of force or restraint.

Ambulance crews are not trained or equipped to subdue individuals. Chemical and physical restraints used by ambulance crews are intended to be applied with the assistance of law enforcement or healthcare staff. Judicious, prophylactic application of soft restraints should be strongly considered for patients that present a risk of elopement or danger to self and others. The back of an ambulance is not a controlled and static environment and this should be taken into consideration.

Transportation Authorization Certificate (TAC): A TAC compels the State of Connecticut to pay for the transportation of a patient in need of psychiatric care who is being admitted to an inpatient, state-operated facility. The receiving facility representative signs on Line 4 of this form and it is used as a check and balance before issuing payment to a transportation provider.

There are only five state-operated, inpatient psychiatric facilities in the state, Blue Hills, Cedarcrest (closed), Connecticut Valley Hospital (CVH), Greater Bridgeport Mental Health and Capitol Region Mental Health Center. An ambulance crew does NOT need this form if the destination is any other facility. The need for this form is not created by any other factor such as the chief complaint, the payor or the sending location.

W-10 (demographic portion of the discharge summary): Hospitals and skilled nursing facilities (SNFs) are required to provide the ambulance provider with enough information to safely complete the ambulance transport. Aetna and ASM are Covered Entities under HIPAA, have approved policies and procedures in this regard and all employees have been trained in appropriately handling protected health information (PHI). A hospital or SNF can restrict the amount of information they issue as long as the transport can be safely completed and sufficient information has been provided to carry out treatment, payment and healthcare operations.

Hospitals and SNFs are no longer required to provide a State of Connecticut W-10 form or a full discharge summary and quite often they send the summary electronically to the SNF. Although the W-10 format is not mandated, hospitals and SNFs must provide demographics, history, meds, allergies and any other pertinent information even if the patient is returning to a private residence without scheduled services.

No other form is required for routine BLS ambulance transport. Ambulance crews should NOT be looking for a full discharge summary, so-called “No Harm” letters, full medication administration logs (MARS), psychiatric notes, or any other form that is not listed above. EMTALA-type forms may be useful in informing an ambulance crew as to the patient’s condition and though they may be required paperwork, they are not for the ambulance crew.

Questions? Call the billing office at (860) 647-9798.