High Praise for Aetna Crew!

img_0600FARMINGTON – December 2016, EMTs Jennifer Grayson and Roberto Rizza received high praise recently from a patient’s daughter following a transport to her home. Aetna Ambulance sends Patient Satisfaction Surveys to a randomly selected group of patients, allowing them the opportunity to provide feedback about their ambulance transport.  The last section of the survey allows the patient, or family member, to write about their experience.  In this section, the daughter boasts of professionalism, compassion and friendliness. She goes on to say, “it was the best experience we have had.”

The full note reads:

The EMTs, Jen and Rob, were professional, compassionate, friendly, and took care of transferring my 92 year old mother home. My mother is frequently a hospital patient and requires an ambulance transport home. This is the first time that we have had an Aetna transport and it was the best experience we have had. I will be sure to request Aetna in the future.

 

Mannequin Challenge at “Emergency of Hunger” Food Drive

South Windsor – In an effort to attract holiday shoppers and boost spirits during the “Emergency of Hunger” Food Drive this past weekend, participants created a Mannequin Challenge Video.  ASM employees, along with members of the South Windsor Rotary Club, Fire Department, and Police Department improvised and filmed the video while collecting goods. The video has been viewed over 32,000 times on South Windsor PD’s Facebook page alone!

Check out the video below!

On Veteran’s Day!

 

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The Ambulance Service of Manchester, LLC and Aetna Ambulance, Inc. would like to thank all past and present Veterans for their service to the United States of America. A special thank you to our employees that have served and continue to do so today. We are fortunate to have such patriotic individuals representing our team.

“I was very grateful that my son and I were in such capable hands.”

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MANCHESTER – In late September Ambulance Service of Manchester received a letter of praise for EMT Jonathan Bush and EMT Chauntelle Masslon from the mother of a patient that they transported from a facility to Brainard Airport.

 

The letter reads:

“I am writing to commend two of your employees – Jonathan Bush and Chauntelle Masslon who, on [a date in September], transferred my son from [a facility in Hartford] to Brainard Airport for a flight to [a facility in New Jersey]. My son suffered a [neck injury] on [a date in September] and had to be handled very carefully. Your employees also had to work side by side with the medical personnel that would be accompanying my son on the plane.

Jonathan and Chauntelle were very professional while dealing with my son and the other people involved. They were so calm and efficient. The drive to the airport went smoothly as well as the transfer to the plane. Not only did they tak good care of my son, they also took care of me. I was grateful to that my son and I were in such capable hands.

They did a great job and I just wanted [ASM] to know that.”

 

ASM Participates in Foster Family Farm’s Public Safety Day

foster-family-farm-corn-maze-2016SOUTH WINDSOR – On October 10th, Foster Family Farm hosted a Public Safety Day honoring 1st Responders. As shown in the picture to the left, the maze was cut to portray Police, Fire and EMS. Crew members from ASM, along with representatives from South Windsor Fire and Police Departments were on hand to showcase their respective rolls in emergency response.

 

Words That Describe Us: Volume 89

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • They took care of my husband like their loved one.  Thank you all. (16-60808; G. Geres, M. Kleza).
  • Extremely Professional
  • They were both great
  • The ambulance crew was a good group of guys
  • Very nice people
  • Acted Professional
  • Speedy and Very Professional
  • Both members of the crew were respectful and the care they gave me was excellent! (16-6914; J Basora, T Dixon).
  • Reliable with Empathy
  • Knowledgeable/Caring
  • Everything was great; care level, courtesy, assessment skills, pain control (16-70099; W Valencia, R Davenport)
  •   I was very pleased with the speed they got here and the care they gave me (16- 70845 T. Armas, C. Lemire).
  • Very Professional, efficient
  • Competent
  • Very Professional, experienced
  • FEEL GOOD
  • Very Professional and kind
  • Very Prompt-reassuring demeanor
  • Professional and caring
  • Highly professional and extremely knowledgeable (16-42737; M Traber, S Debarge)
  • Highly professional and caring!
  • Everyone was awesome. Made me feel more at ease in my time of need. (16-67734 D. Tedeschi, J Lentini)
  • Very caring, knew what they were doing. I’m very thankful for every one of these people. Please continue to help sick people and people in need. And never take anything for granted (16-71410 R. Davenport, N. Young)
  • They were attentive and skilled. I have bad veins and he was able to put IV in with no pain (16-73264 J. Monhan, F. Tomboly)
  • Kept me informed and calmed me down.
  • Prompt-courteous attendants
  • Appreciated
  • Outstanding!
  • Very caring service. Thank you!
  • Great treatment and concern could not have been better.
  • Caring, professional, and funny! (16-73491: J Duval, R. Bilodeau)
  • Excellent care was given. I felt comfortable and well cared for.

Meet the Newest Members of the Team: Aetna Hires Three – 2016

HARTFORD — In October, 2016 two EMTs and one Paramedic were added to the Aetna team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Courtney Graham:  FULL TIME, Paramedic. My name is Courtney Graham, I am 20 years old and currently live in Harwinton, CT. I have been in the field of Fire and EMS since my junior year of high school, volunteering for Harwinton Ambulance and HWSFD. I graduated college with a degree in Fire Science while attending classes at Wolcott State Fire School, and working as an EMT for Vintech the past couple years. I also help teach in the summer for Camp Fully Involved, an all women’s introduction to the fire service program at New Hampshire Fire Academy. After graduating, I attended New Britain EMS Academy Paramedic Program, where I found my true passion in Emergency Medicine. During the program I had the chance to complete part of my field internship with some of AETNA’s Paramedics and EMTs. I completed NBEMSA’s paramedic program in August as a part of Class 0815. I would like to work towards becoming a flight paramedic and eventually a D.O. where I hope to specialize in Pediatric Emergency Medicine. Outside of EMS, I enjoy traveling, hiking trips to Vermont and New Hampshire, sketching, photography and being with friends and family. I’m very excited to be continuing my EMS career as a Paramedic with AETNA and meeting the rest of the team!

Kyle Kureczka:  PART TIME, EMT. Hi my name is Kyle Kureczka, I am from Berlin, CT. For the last 5 years I have lived in Newport, RI where I went to school and played at Salve Regina University. The last year I have been working in the ER of four hospitals as a medical scribe. Aetna will be my first time working as an EMT. I plan to use my experience as an EMT to one day go to PA school. In my spare time I like to play soccer, work out, read, and be outdoors.

Michael Quezada:  FULL TIME, EMT. My name is Michael Quezada, I am 25 years of age .I got into EMS because I enjoy helping others and it is a very rewarding job. This will be my first time working for EMS and I wish to gain as much medical experience as I can while working for Aetna Ambulance. My future plans for EMS include: working as an EMT for a few years and then going back to school to obtain my Paramedic license. My hobbies are: long boarding, bodybuilding, calisthenics, playing video games and martial arts. I look forward to working with everyone at Aetna Ambulance and making new friends!

 

ASM Appears in National News!

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Photo Credit: Jim Michaud

East Hartford – On Tuesday, October 11th, a Piper PA 34 aircraft (information provided by the F.A.A.) crashed on the 400 block of Main Street in East Hartford prompting a whirlwind of news coverage. The above picture was released on the US News and World Report website later that evening.

Working alongside East Hartford and Pratt and Whitney Fire departments, in conjunction with East Hartford Police, The Ambulance Service of Manchester responded to the scene with a total of 5 ambulances and an Operations Supervisor vehicle.  Two patients were transported with ASM and East Hartford Fire Paramedics to area hospitals.

Ambulance Service of Manchester does not publish pictures of patients or their family members.  This picture was published by The US News and World Report.

 

 

Words That Describe Us: Volume 88

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Caring and competent. Thank you for making a scary time more bearable. (16-57973; G. Geres, H. Marshall).
  • Professional. Thank you.
  • Professional, skilled and comforting paramedics helped a stressful situation to be a little easier. (16-32294; K. Stewart, J. Pearson).
  • Very professional.
  • Excellent, especially with the children. Kept them calm. Great job. (16-40554; M. Osborne, M. Karanda, J. Bush).
  • They were both calm and very patient! Great job! Thank you R + R. (16-56137; R. O’Neil, R. Fross).
  • Very professional.
  • Good service, care, responsibility.
  • Efficient and compassionate.
  • Professional.
  • They were very very good. They focused me on basketball. I love basketball.
  •  Very kind, personable.
  • Everyone was extraordinarily kind while capable and professional. Thank you. They made an extremely difficult situation almost pleasant!
  • 1st time in an ambulance and was impressed by the professionalism of the EMT. Excellent all the way around. (16-58683; G. Kendall, J. Barletta).
  • Professional – caring.
  • Cool.
  • Calm + very professional, caring.
  • The lady that was in the back with me. She was wonderful. Very caring. “Great Job” Guys. (16-55938; G. Geres, S. Boutot).
  • Very professional and caring.
  • Professional & courteous.
  • I received exceptional care from the ambulance crew. I would like to thank you for providing the lifeline I needed emergently that morning. The quality of care as well as the empathy the crew showed me was second to none. I am so very grateful for their help. God bless.
  • Very caring.

Cleared for Independent Dispatch: ASM’s Michael Karanda Completes Precepting Phase

Michael KarandaMANCHESTER –  As of September 9, 2016, ASM’s Michael Karanda has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves. His preceptors were Paramedic Supervisor Melissa Osborne and Paramedic Joshua Traber.

Michael started at ASM in February of 2016 and graduated from the Capital Community College Paramedic program.  He started off in the medical field in 2011 after receiving his EMTB Certification.  He has been a member of Glastonbury Volunteer Fire Department since 2008.

As with all precepting phases at ASM, Michael’s final approval came from Eastern Connecticut Health Network after shadowing him and his preceptors in the field as they responded to emergency calls.

On behalf of the ASM Family, we would like to wish Michael the best of luck and say we are very proud to have such skilled professionals on staff.

“Although I was nervous and upset, they helped to calm me…”

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MANCHESTER – In late September Ambulance Service of Manchester received a letter of praise for Paramedic Kenya Russell and her EMT partner Robert Grzywinski from a patient they transported during an inter-facility transfer.

 The letter reads:

“I would like to take this opportunity to let you know the two people who transported me from Windham Hospital to Hartford Hospital on [Date in August] were wonderful to me.

Although I was nervous and upset, they helped to calm me, and put me at ease.

If I remember, the lady’s name was Kenya.  She asked me what kind of music I wanted to hear.  I said off the top of my head Vienna Waltzes and low and behold she played a [song] which made me smile.

Those two people are certainly in the right line of work.  I will never forget their kindness.”

 

ASM On Hand at the Wapping Fair in South Windsor, 2016

SOUTH WINDSOR — On September 9-12, 2016 crews from the Ambulance Service of Manchester were on hand at the Wapping Fair in South Windsor. The event is organized by the South Windsor Jaycees Foundation and is billed as an exciting combination of fun, unique entertainment and lots of family friendly hands on attractions, two of which were sponsored by ASM.

ASM performed a medical standby alongside South Windsor Fire Department partners. The standby served a dual purpose as the children were able to take tours of the ambulance and fire apparatus. Photos courtesy of Sean Norton, Mandi-Lynn Guertin.

Words That Describe Us: Volume 87

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Professional. Thank you.
  • Skilled, compassionate, quick.
  • Friendly.
  • [Crew] were polite and professional. Set me at ease and kept me informed. (16-47073; J. Traber, M. Uddin).
  • Very good.
  • Staff was extremely professional, showed empathy and helped calm everyone involved. (16-50087; E. Burgess, K. Twohig with Manchester Fire Rescue EMS).
  • K and her partner were excellent, they were great at taking professional care of me. (16-53556; K. Russell, R. Jones).
  • Excellent – pleasant yet professional.
  • Life savers.
  • The ambulance crew were very kind and professional.
  • The person who rode with me was great – definitely put me at ease. (16-53409; R. Bilodeau).
  • Courteous + compassionate.
  • The ambulance crew were very caring and allayed my mother’s fears about the pain upon moving her. (16-25719; M. Pacheco, K. Durand).
  • Professional x 3.
  • Excellent.
  • Attentive Compassionate Friendly.
  • Excellent, capable, and compassionate.
  • They were terrific.
  • Very well trained + friendly – Great Job.
  • Very professional.
  • Impressive, well done.
  • Professional.
  • M was friendly, concerned and informed. I would like you to acknowledge M. for his good service. I would have never been able to get to hospital. I had blacked out when I hit my head and was in shock. M was excellent. (16-57541; M. Campbell).
  • Courteous, professional, friendly. Your staff helped ease my fears during an incredibly stressful event. I am grateful! (16-59663; J. Craig, A. Hernandez with East Hartford Fire Department).
  • Good people.