NEWS ALERT – Aetna Responds to I-91 Exit 26 for Motor Vehicle Accident

Photo credit: CT State Police Twitter feed

Photo credit: CT State Police Twitter feed

For Immediate Release:

ORIGINAL ALERT — Aetna Ambulance is responding to a motor vehicle accident on I-91 North at exit 24 in Wethersfield. Four ambulances are enroute as is an Operations Supervisor for coordination. Reported as six patients, two possibly critically injured at this time. Time of call 1551.

UPDATE – Two patients transported to Hartford Hospital. Four to Saint Francis Hospital, two of which were receiving advanced life support care as of 1622.

FINAL – Six total patients transported as below. No patients remain to be transported at this time.

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Meet the Newest Members of the Team: Aetna Hires Four – 2016

HARTFORD — On June 22, 2016 three EMTs and one Paramedic were added to the Aetna team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Cole Ashker:   FULL TIME, EMT. My name is Cole Ashker and I am 24 years old. I was born in Burbank, CA, but lived in South Windsor, CT for the majority of my life. After finishing at South Windsor High School I attended UConn for 4 years. In May of 2014 I graduated with a Bachelor of Arts in Economics. During school I worked on campus, and continued to do so in a full time capacity after graduation. I never saw myself working a typical 9-5 job, and unfortunately I found that the job wasn’t meeting my desire to help my community. On the recommendation of my best friend Eric Thepsiri, I enrolled in the Hartford Hospital EMT-B course in 2015 and received my certification soon after. I didn’t know what to expect when I enrolled, but I found the material engaging and suited to my interests. When I’m not working I enjoy exercising, playing recreational sports, and finding new adventures to go on with friends. In addition, I’m hoping to start travelling the world and experiencing interesting and new things. I have been looking to enter public service for a long time, and I am extremely excited to start my career in EMS with Aetna Ambulance Service. I look forward to meeting and working the exceptional people of this company.

Chris Nelson:  FULL TIME, Paramedic. Hi my name is Chris.  I am originally from Rhode Island.  I started as an EMT in Cambridge Massachusetts and I went to Paramedic school at Yale New Haven Hospital while working at Aetna.  I have been living in Texas and working as a medic at Austin-Travis County EMS.  I missed blizzards and pumpkin spice coffee so I am moving back to Connecticut and looking forward to working at Aetna once again.

Anthony Palumbo:    PART TIME, EMT. My name is Anthony and I’m 23.  I graduated from UHART in May with a B.S. in Respiratory Therapy and I currently attend Capital for my Paramedic. I am new to the commercial ambulance service but have been a EMT for two and a half years. On my off time I volunteer as a firefighter for Farmington and EMT for Rocky Hill Ambulance. I really enjoy working in the medical field and I am excited to start at Aetna and be a part of the family. In my spare time I like grill, go to the beach, fishing and practicing archery along with doing anything else outdoors.

Anthony Valentine:   PART TIME, EMT. My name is Anthony Valentine, I am 23 years old an a 2016 graduate of Central Connecticut State University I graduated with a bachelors in Biology. I am from Bloomfield, Connecticut. I have a love for medicine and a strong desire to provide service to the world. I’ve worked  at St. Francis Hospital in Hartford, Connecticut since 2011 in patient transport and that opportunity reinforced my desire to work in the medical field and be of service in some way. One of my goals in life is to become an emergency surgeon. I love the anatomy of the body, its function and how everything is connected in someway.   Since a child I’ve always trying to identify new ways and new methods of doing things and medicine is a field I believe still needs innovation. I have horrible sinus allergies, hopefully I can find a long lasting cure. Outside of medicine I have an additional love; the ability to create ideas and bring them to fruition. I am a young entrepreneur I currently run a lifestyle magazine that I hope to compete with well known pop culture magazines like Fader and Complex. I enjoy speaking to youth and doing my best to influence them in a more positive direction. Becoming an EMT was something I wanted since the idea was introduced. The day I passed my cert, excitement overwhelmed my prior feelings of disappointment for having thought I failed. I’m Blessed!  I am a new EMT and received my schooling through the New Britain EMS academy. I am excited to begin this new journey with Aetna Ambulance Service, a place I am excited to call home. 

Kudos from the Cath Lab: Volume 19

Aetna Paramedic receives Kudos from the Cath LabSOMERS — During June 2016, ASM Paramedic Billy Schnepp and his partner Bill Gorman responded to a medical call in Somers, CT. The patient had a witnessed cardiac arrest, was defibrillated by Somers Fire Department prior to ASM’s arrival. The patient had a return of spontaneous circulation (ROSC) from Somers FD efforts and was being loaded into their ambulance.

The patient became slowly able to follow commands and answer questions in the ambulance and responded to care consistent with protocol. The EKG was indicative of a STEMI and Billy wirelessly transmitted the 12-lead EKG to [Hospital], activating their cardiac catherization lab from the field. (#16-43800). Early intervention, teamwork and technology all in play to improve outcomes.

Somers Fire DepartmentExcellent job by Somers Fire Department in their aggressive, accurate and appropriate care. Great job by Billy and Bill on deploying wireless STEMI transmission. This is a strong example of teamwork among ASM and our partners. ASM is proud to work alongside Somers Fire Department. 

ASM Participates in Weekend Food Drive in South Windsor, 2016

SOUTH WINDSOR — On June 11, 2016 crews from ASM were on-site again this year at Stop and Shop and Geissler’s in South Windsor to participate in a food drive to benefit the South Windsor Food and Fuel Bank.

South Windsor 2016 Food Drive

Excerpts from a note from the Director of Adult and Senior Services for the Town of South Windsor:

I wanted to say a big thank you for your help this past weekend for the food drive to benefit the SW Food Bank. It was a HUGE success!

We have a TON of boxes in our hallway and our volunteers worked tirelessly to put the bags of food away today so that clients can use the food bank tomorrow.

A total of 141 boxes with an estimated 7,050 items were donated PLUS $1426 in cash!  Unbelievable! All this AND it was Strawberry Fest Day!!

Your support of this worthy cause is so greatly appreciated. I know it means using resources from your own departments, and it truly means a lot.

Team work makes the Dream work!

Words That Describe Us: Volume 82

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • This was my first experience in an ambulance. Two of the nicest, professional + very caring people. So happy to have professional, experienced and caring staff. (16-31308; S. Dybdahl, M. Cafazzo).
  • Excellent.
  • Very professional.
  • My husband had a serious problem and the paramedics were very helpful. I felt relieved.
  • Courteous and well trained.
  • Professional x 3.
  • Service was good.
  • I am very satisfied.
  • Professional. Very attentive.
  • Outstanding, professional, compassionate. (16-32694; R. Leslie, R. Jones).
  • I was close to death and they got me to the hospital with care and kept me calm all the way. Thanks.
  • Professional person attending to me while riding. Caring.
  • Caring x 2.
  • Very understandable.
  • Caring, compassionate.
  • Professional and compassionate. (16-35130; R. O’Neil, M. Kleza).
  • Very caring.
  • They were very nice.
  • Excellent.
  • Very professional + caring.
  • Comforting. I did feel safe + well taken care of. Thank you.
  • T. was very comforting. Very professional crew. (16-34117; T. Oliver, M. Uddin).
  • Professional.
  • Caring and efficient.

Meet the Newest Members of the Team: ASM Hires Seven – 2016

MANCHESTER — On June 7, 2016 seven EMTs were added to the ASM team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Benjamin Adamik:   FULL TIME, EMT. My name is Benjamin Adamik and I’m 22 years old. I currently live in Manchester where I was born and raised. As a recent graduate from the Medical Laboratory Science program at the University of Vermont, I look forward to a career in medicine. In my experiences as an EMT, I have found emergency medicine to be extremely captivating, and is where I see myself contributing within healthcare. I ultimately plan to apply to Physician Assistant programs with the goal of working in an Emergency Department. During my time at college, I was involved in tumor suppression therapy research, took a medical service trip to Lima, Peru, volunteered on a local ambulance service, and had the opportunity to ski some of Vermont’s finest peaks.  In my free time I also enjoy hiking, fishing, swimming, and overall being outside. I have a strong sense of adventure and am always looking to gain new experiences. I believe our experiences are fundamental for who we are as individuals, and therefore to grow and improve ourselves we must seek out the unfamiliar. Altogether I am very grateful for the opportunity to be a part of the Ambulance Service of Manchester, and for the experiences I will be granted as I learn and grow as a healthcare provider.

Michael Cedeno:    FULL TIME, EMT. My name is Michael Cedeno I am 27 years old and I currently live in Hartford, CT. I’ve worked at Manchester Memorial Hospital for about five years. I started off in the kitchen as their Cook and Event Caterer then worked my way to the emergency department doing Patient Access. During my time working in the ED I’ve seen quite a few interesting things that intrigued me to want to learn more about patient care and all that health providers do to help save and improve the quality of life for their patients. I enjoy helping and caring for people so I took my EMT course last fall and I’m glad to have been given an opportunity to help serve and care for the people of the community that are in need and rely on EMS.

Justin Cole:   FULL TIME, EMT. My name is Justin Cole. I am 31 years old. I was born, and raised in Illinois and moved to New England in July of 2012. I currently reside in South Windsor, CT. The majority of my life I have had an interest in the medical field especially since I grew up with family members working in hospitals and as nurses. I am an avid outdoorsman and was looking to combine my love for climbing and my health care interests together. In the summer of 2015 I took a Wilderness First Responder class with plans to start a career in outdoor guiding as a single pitch rock climbing instructor. However, after the first responder class my interest in emergency medicine became more important to me. Following the summer, I signed up for an EMT class in the Fall of 2015 in South Windsor and after starting class I immediately fell in love with it and have developed a passion for emergency medicine. After finishing my EMT class, and earning my certifications I have become a volunteer for the Bloomfield Volunteer Ambulance Service. I am very excited for the opportunity to be a part of the ASM family and grow as an EMT. I am also looking forward to joining such an amazing team of health care providers and serve my community.

Scott Harrington:   FULL TIME, EMT. My name is Scott Harrington I am 29 years old and currently live in Agawam, MA.  I graduated from Western New England College in 2009 with a degree in psychology.  After I graduated I spent six and a half years as a police dispatcher with two different departments in Massachusetts.  I first obtained my EMT certification in 2007 and I finally joined the EMS community in the fall of 2014 when I began to volunteer as an EMT with Suffield EMS.  Soon after I started with Suffield I realized I had found a new career path.  I am looking forward to learn and contribute as much as I can to ASM and the communities we serve. I am also going to be attending paramedic school this fall at Greenfield Community College.  In my free time I enjoy spending time with my fiance, kayaking and target shooting.

Sean McNeff:   FULL TIME, EMT. My name is Sean McNeff and I am a 24 year old from Enfield.  I graduated from Central Connecticut State University (class of 2013) with a Bachelor’s degree in Biology.  I worked a couple jobs in retail and insurance, but decided my desire was to work in medical field/emergency services. I recently completed EMT class at Asnuntuck Community College and got certification shortly after. I hope to one day become a paramedic and remain in EMS. I am happy to finally find a career I am excited for, and couldn’t be happier for the opportunity to begin that career at ASM.

Erind Muco:    FULL TIME, EMT. My name is Erind Muco and I am 22 years old. I was born in Tirana, Albania and moved to the U.S. when I was six years old. I currently live in Wethersfield, CT. I recently graduated from UConn with a B.S. in Biological Sciences and now I hope to attend medical school. At ASM, I am looking to gain invaluable medical experience which will propel me further in my medical career. When given the opportunity, I enjoy traveling and learning about different cultures, as well as watching/playing soccer, football, and basketball. I am proud to be a part of such a distinguished company, and I am excited to begin working.

Karisa Welch:   FULL TIME, EMT. Full time, EMT. My name is Karisa Welch. I am 21 years old and from Somers, Connecticut.  I recently graduated from UConn with a Bachelor of Science in Allied Health and a minor in Psychology. During my time at UConn I was dedicated to serving the community through my leadership roles in Public Health House and my honor society. My experience volunteering in the ER at Johnson Memorial first peaked my interest in health care. I explored this field more by shadowing a Physical Therapist and a Physician Assistant. This helped me discover that my ultimate goal is to become a Physician Assistant.  I currently volunteer with Somers Fire Department. I am very excited to get this valuable experience in emergency care as an EMT. I’m looking forward to learning new things and helping people each day!

Josh Traber at South Windsor’s CREC Magnet School

CREC International School Traber A CREC International School Traber BSOUTH WINDSOR — On June 2, 2016, at the invitation of the parent of a patient, Josh Traber and his partner Dan Hammett presented to the students of the Capital Region Education Council (CREC) International Magnet School for Global Citizenship in South Windsor.

Josh and Dan spoke to over 100 pre-school children in five classes, giving out EMS coloring books, offering tours of the ambulance and talking about emergency medical services and 9-1-1 in an age appropriate fashion.

ASM at Manchester High School Health Fair, 2016

MANCHESTER — On May 24, 2016 ASM’s Billy Schnepp and Brian Langan attended a Health Fair at Manchester High School to talk to students about about emergency medical services as a health-related career and the role of Paramedics and EMTs during medical emergencies and within the health system.

MHS Health Fair 2016

Words That Describe Us: Volume 81

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Caring, Respectful. They instantly made me feel like everything was going to be okay. The two people were just so wonderful, extremely concerned and empathetic. (16-29487; J. Pearson, K. Stewart).
  • I was very impressed with the professionalism and care. Keep up the great work! (16-29485; R. McConville, T. Luetjen with Manchester Fire Rescue EMS).
  • Great guys. The EMTs came back after my [procedure] to see how I was doing. That meant a lot to me. I can’t thank them enough for their help. (16-28750; S. Gregg, A. Hernandez with Manchester Fire Rescue EMS).
  • Very skilled and caring! Thank you!
  • Wonderful.
  • Men were excellent, caring, professional.
  • Very nice.
  • Well educated. Good job accomplished. (16-30579; J. Shapiro, M. Bouley).
  • Very professional and caring.
  • Very professional, good sense of humor while providing excellent care. (16-30776; B. Langan, J. Craig).
  • The [crew was] wonderful to my husband! (16-30557; E. Sheils, A. Linardo).
  • WOW!
  • Assured me I’d be ok (well cared for).
  • Caring and knowledgeable.
  • The crew were so good.
  • The ambulance crew could not have been kinder or more comforting. I was grateful. (16-31261; M. Tuttle, J. Startup).
  • Very competent.
  • Caring x 2.
  • I felt that they did everything in a professional manner and greatly helped me relax. I felt safe + secure! Thank you. (16-32106; G. Geres, C. Haag).
  • Medics were very kind, considerate and made me feel very comfortable on my first ambulance ride.
  • Very good.
  • Caring and highly professional. They made my five year old feel very comfortable and no scared! (16-31973; G. Geres, C. Haag).
  • Professional and caring. I have never been transported by an ambulance. I was a little anxious, however the team eased my worries. I appreciated their personal and professional care. (16-24253; K. Caldwell, C. Masslon with Manchester Fire Rescue EMS).

Schedule of EMS Week 2016 Events and Activities

EMS Week 2013 - Aetna Ambulance Ambulance Service of ManchesterEMS Week 2016

Sunday, May 15th

  • Saint Francis Hospital: juice, coffee and tea available all day. 
Monday, May 16th
  • 0730-1030: Saint Francis Hospital Emergency Department: Hot breakfast buffet.
  • 0800-1600: ECHN EMS Lecture Series: New topic every hour on the hour, to be held as ASM at 275 New State Road, Manchester. RSVP to nbrunet@echn.org.
  • 1000: The staff of OEMS will join the Council of Regional Chairpersons (CORC) in celebration of the annual EMS awards at the State Capitol.  All are welcome. THe Ceremony will take place in the Old Judiciary Room and will honor individuals and services from throughout Connecticut.
  • Hartford Hospital has fresh fruit in the EMS room and an EMS Week gift at EMS Education.
Tuesday, May 17th
  • 0730-1200:  Hartford Hospital, EMS Week Symposium, ERC 221. A multidisciplinary group of physicians deliver engaging, EMS-specific presentations.  There is no charge. All levels of provider are encouraged to attend.  You may register by contacting HH EMS Education directly at emseducation@harthosp.org. 
  • 0730-1030: Saint Francis Hospital Emergency Department: Hot breakfast buffet.
  • 1330: Hartford Hospital, EMS Week Symposium, ERC 221, practical lab.
  • 1800: Johnson Memorial Medical Center BBQ. CME follows BBQ at CMEC Amphitheater (the building on the right as you enter the main hospital driveway), 201 Chestnut Hill Road.
Wednesday, May 18th
  • 0730-1030: Saint Francis Hospital Emergency Department: Hot breakfast buffet.
  • 1130-13300: Saint Francis Hospital, Emergency Department: Burrito Buffet Lunch.
  • 1200-1400: Hartford Hospital (outside of Conklin Building) Annual Cook-out
  • 1730-1900: Hartford Hospital (outside of Conklin Building) Annual Cook-out.
  • 1800: Greater Hartford EMS Bowling Night: Callahan’s Bowl-a-Rama in Newington, Special Price, RSVP to John Quinlavin or Rich Antonelli by May 15th.
Thursday, May 19th
  • 0700-0900: Aetna and ASM employees are invited to ASM’s conference room to meet and speak with representatives of MassMutual, Edge Fitness and a dietitian as part of our commitment to total employee health.
  • 0730-1030: Saint Francis Hospital Emergency Department: Hot breakfast buffet.
  • Hartford Hospital EMS Room: Fresh fruit available.
  • 1700-1900: Saint Francis Hospital, Emergency Department: Burrito Buffet Dinner.
  • 1730: Saint Francis Hospital Emergency Department: Annual EMS Champion Award.
Friday, May 20th
  • 0700-0900: Hartford Hospital EMS Room: Join us for breakfast. 
  • 0730-1030: Saint Francis Hospital Emergency Department: Hot breakfast buffet.
Saturday, May 21st
  • Saint Francis Hospital: juice, coffee and tea available all day. 

If your organization, facility or agency is having an EMS Week event in the greater Hartford area and you do not see it listed here, please email it to a member of our management team, fill out the contact form, post it as a comment or email it to us at info@asm-aetna.com.

Kudos from the Cath Lab: Volume 18

Aetna Paramedic receives Kudos from the Cath LabSOMERS — During early May 2016, ASM Paramedic Billy Schnepp and his partner Brian Langan responded to a medical call in Somers, CT. The EKG was indicative of a STEMI and Billy wirelessly transmitted the 12-lead EKG to UConn Health in Farmington, activating their cardiac catherization lab from the field. (#16-33635).

Per UConn Health: 
A 12-lead ECG revealed a high lateral STEMI. Schnepp consulted with medical control for destination due to patient’s requested choice of PCI center, and received permission to transport to UCONN John Dempsey Hospital. Due to concern for potential patient deterioration, Schnepp received intercept help from Windsor EMS paramedic Wayne Cabral.

STEMI UConnSchnepp called in a STEMI Alert from 33 minutes out. When they arrived at the hospital, thanks to the early notification, the patient was taken directly to the cardiac cath lab on the EMS stretcher where Dr. Michael Azrin and team found a 100% acute thrombic occlusion of the patient’s mid left Anterior Descending Artery (LAD), which was successfully cleared and stented, restoring perfusion. The patient is doing well, thanks to the great job by the EMS/Hospital STEMI team!

19 Minute Door to Balloon. 71 Minute First Medical Contact to Balloon
ED Team: Paul Kaloudis, MD, Leslie Mulhall, RN
Cardiology/Cath Lab Team—Dr. Christopher Pickett, Dr. Michael Azrin, Dr. Nelson Chavarria, Elizabeth Drotar,
R.N., Patricia. Weigle, R.N. , Patty Fagan, R.N., Shelia LaFleur, R.N.

Words That Describe Us: Volume 80

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Efficient and friendly.
  • Very caring and efficient.
  • Positive, gentle, kind, ie wonderful! (16-22822; T. Wallace, J. Craig).
  • Professional, courteous.
  • They moved quickly and met all my needs.
  • Caring.
  • Excellence!!
  • Kind, caring, very capable and professional. (16-23554; R. Balkun, A. Cichy).
  • Everyone seemed to know exactly what to do.
  • Very good.
  • Polite + caring.
  • Polite, courteous, knowledgeable, friendly, reassuring + just wonderful! Did their job perfectly. (16-23731; S. Crittenden, J. Bush).
  • Experienced, empathetic, skilled, resourceful + professional.
  • Excellent care.
  • Very good.
  • Professional.
  • Very comforting. I felt safe putting myself in their hands to deal with my injury. (16-22905; R. O’Neil, B. Langan).
  • The EMT was exceptional; both caring and concerned. They locked my house, got my cell and keys. True professionals. (16-26161; J. Lentini, J. Startup with Manchester Fire Rescue EMS).
  • Safe and consider. Went the extra mile.
  • Good job. Keep up the good work you do.
  • Saviors.
  • Excellent.
  • Great stuff.
  • Professional and caring people. I loved the treatment and kindness they showed me. (16-28797; S. Gregg, A. Hernandez).
  • Professional + calming.
  • Very kind + put me at ease.
  • Everyone courteous and professional at my home.
  • Outstanding and caring.
  • Caring, kind and respectful. (16-23168; M. Osborne, M. Uddin).

ASM at Bowers Elementary School’s 3rd Annual Career Day

MANCHESTER — On April 29, 2016 ASM’s Ryan Bochman and Cody Lemire attended Bowers Elementary School 3rd Annual Career Day to talk to the children about ambulances, Paramedics and EMTs, and medical emergencies.

IMG_3593

Words That Describe Us: Volume 79

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Very professional and comforting.
  • Very competent and professional.
  • Caring
  • Everybody took great care of me and I felt safe being in extremely competent hands. Everybody reacted to my needs in a calm, expedient and professional manner. (16-19144; K. Russell, C. Masslon with Tolland Fire Department).
  • Very professional.
  • Proficient.
  • Happy they’re around for people in need. Thank you all.
  • The ambulance crew was excellent. (16-15623; R. Fraley, J. Bak).
  • Ambulance crew was very professional and knowledgeable.
  • The two paramedics were so helpful. The ambulance crew was great.
  • Brilliant and hard workers coupled with excellence. (16-19140; J. Traber, B. Langan).
  • Patient and comforting.
  • Fabulous, caring – very kind.
  • Responsive, caring and professional! (16-7415; S. Whalen, R. Berwick).
  • Concerned, caring.
  • Professional, courteous, helpful.
  • Professionals.
  • Professional, caring, good communication, put me at ease, excellent. (16-18316; K. Stewart, J. Pearson).
  • They were very professional, polite, and helpful.
  • Very professional, sufficient, well trained & very passionate.
  • Kind + considerate.
  • Very kind.
  • Courteous, efficient.
  • Caring.
  • It was very good/excellent.
  • Very caring and concerned. Both people who came were very nice. Also, the firemen who came were great! (16-22899; J. Rasmussen, R. Fraley with East Hartford Fire Department).