A Sincere Thank You for Aetna Ambulance Service

In mid-November, Aetna Ambulance Service received the following letter from the son of a recently treated patient.

To Aetna Ambulance Management:

Please accept this letter of appreciation regarding the below:

Aetna Ambulance was dispatched to my house in [xx] by 911 and they arrived very promptly. Miracle after miracle happened from that moment. My father’s heart went flat while the ambulance crew was trying different techniques to bring the heart beat up and THEY DID. This wonderful crew rushed him to [xx hospital] where a pacemaker was placed, the only option for my father to live. While speaking to all kinds of doctors in the ER in regards to my father’s condition, doctor [xx] stated that he was very impressed with the ambulance crew that brought him in the ER. It was very pleasing to hear that.

Late evening, when we were still in the ER waiting for the available bed in the ICU, a young man entered the room and asked about my father’s condition. He also stated the he brought him in the morning to the ER and was so happy to see him alive. I almost cried. This was Matthew Carter- Paramedic for Aetna Ambulance. Dear Matthew, if you are reading this letter, I would like to thank you again for everything you and your crew did to keep my father alive. Please extend my appreciation to Trisha Webster- EMT, Tessa Harrington-Paramedic and Alex Zhakov- EMT. It is really wonderful to know that there are people in this world who care. Thank you guys again from me and my family!!!!!!

Matthew, just in case you are wondering how my father is now: he has a permanent pacemaker placed on [xx 2018] and is now in short term rehab.

Meet the Newest Members of the Team: Aetna Hires Six, 2015

HARTFORD — On November 6, 2015, three EMTs and three Paramedics were added to the Aetna team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Amy Bastien:   FULL TIME, EMT. Hi, my name is Amy Bastien, I’m 27 years old, and I live in New Britain, CT. I graduated from UMass Amherst in 2010 with a B.S. in Business Management. After college, I spent a few years traveling and living abroad. In that time, I learned a lot about myself volunteering at clinics in underserved populations, and began to feel compelled to help those who cannot help themselves. It is my hope to gain as much experience as possible as an EMT with Aetna, in order to proceed to a physician assistant program. It is my life goal to continue on a path of providing comfort and care to those in need. In my spare time, I hang out with my dog, play co-ed soccer, and train Brazilian Jiu-Jitsu with Team Link. I am greatly looking forward to working with Aetna and am very thankful for the opportunity to do so.

Melissa Bilgen:   FULL TIME, EMT. My name is Melissa and I am 26 years old. Born in Hartford, CT but holding dual citizenship in Turkey. I graduated from UCONN Storrs in 2012 with a B.A. in Biology and minor in Anthropology. I joined the Army National Guard in 2013. I am currently a 68W, Combat Medic, in the 102d Infantry. I am one of two females integrated into the Infantry Unit which is exciting. Ever since I became a Combat Medic I always knew I wanted a career in the medical field. The way the human body works and reacts to things is fascinating to me. I also want to keep my skills set up if I deploy. I strive to one day be a paramedic. In my free time I am very much into fitness. My favorite classes are Core, HIIT, and Yoga.

Michael Bouley:    FULL TIME, Paramedic. My name is Michael Bouley, I am 29 years old and I am originally from Manchester, CT, presently living in Tolland, CT. After high school I attended Central Connecticut State University, studying a broad number of subjects, primarily western philosophy and sociology. I took my EMT course through Hartford Hospital, and absolutely loved the unique experience, and the opportunity to help people that EMS affords. I have been a volunteer EMT with Windsor EMS for the last three years, and particularly enjoyed the responsibility of being a field training officer teaching new EMTs. I recently graduated from the Capital Community College Paramedic program, and I am very excited to begin my career as a part of the Aetna Ambulance team and to further my knowledge and experience in the field. In my spare time I like hiking with my two dogs, camping, painting miniatures, and playing video games, I am an avid reader, and love learning about history, philosophy, and science. I look forward to working for a company that has such a strong reputation, and hope to meet everyone soon!

Tessa Gilbert:  FULL TIME, Paramedic. My name is Tessa Gilbert, I am 25 years old and currently live in Ledyard, CT. When I was younger my dad was in the military so I have lived many places on the East Coast as well as in Alaska. I have been in commercial EMS for a company in Norwich for two years.  I started in EMS after graduating from UCONN with a Psychology degree and really enjoyed many aspects of the job. I decided after about five months in EMS that I enjoyed it so much that I enrolled and am about to complete the Paramedic Program at Goodwin College. When I am not working or in class I like to work out and stay active. This includes hiking, swimming, completing Tough Mudders, volleyball, soccer, traveling, and paddle boarding. I mostly try to stay in good shape since I also really enjoy eating and trying new restaurants/food. I also enjoy watching movies and Netflix binging.  I aspire to eventually become a flight medic and one day a CRNA. I am really excited to begin working and expanding my skills and experience with Aetna.

Ryan Sullivan:   FULL TIME, EMT. My name is Ryan Sullivan and I am 22 years old. I graduated from UCONN in May 2015, with a major in molecular and cell biology and a minor in math. As an undergraduate I thought I wanted to pursue research as a career. But after working in chemical engineering, allied health, and epigenetic labs, I realized that research was not for me. In my final semester I took an EMT training course that UCONN offered, just because I thought it would be fun. I really enjoyed the course and after graduating, I knew I wanted to stick with it. Now I am very interested in the medical field, and I hope to one day go to medical school. In my free time I like to play video games, hang out with friends, and scuba dive. I also want to pick up skydiving as a hobby. I am looking forward to working with everyone at Aetna Ambulance, and I hope my time here will be the start to a great career in medicine.