Cleared for Independent Dispatch: Aetna’s Nick Caisse Completes Precepting Phase

HARTFORD – As of February 5th, 2019, Nick Caisse has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves. Nick started at Aetna in June of 2017 and graduated from New Britain EMS Academy’s Paramedic Program. His preceptor was Paramedic Matthew Carter. 

As with all precepting phases at Aetna, Nick’s final approval came from Hartford Hospital after shadowing him and his preceptor in the field as they responded to emergency calls. On behalf of the Aetna Family, we would like to wish Nick the best of luck and say we are very proud to have such skilled professionals on staff.

A Sincere Thank You for Aetna Ambulance Service

In mid-November, Aetna Ambulance Service received the following letter from the son of a recently treated patient.

To Aetna Ambulance Management:

Please accept this letter of appreciation regarding the below:

Aetna Ambulance was dispatched to my house in [xx] by 911 and they arrived very promptly. Miracle after miracle happened from that moment. My father’s heart went flat while the ambulance crew was trying different techniques to bring the heart beat up and THEY DID. This wonderful crew rushed him to [xx hospital] where a pacemaker was placed, the only option for my father to live. While speaking to all kinds of doctors in the ER in regards to my father’s condition, doctor [xx] stated that he was very impressed with the ambulance crew that brought him in the ER. It was very pleasing to hear that.

Late evening, when we were still in the ER waiting for the available bed in the ICU, a young man entered the room and asked about my father’s condition. He also stated the he brought him in the morning to the ER and was so happy to see him alive. I almost cried. This was Matthew Carter- Paramedic for Aetna Ambulance. Dear Matthew, if you are reading this letter, I would like to thank you again for everything you and your crew did to keep my father alive. Please extend my appreciation to Trisha Webster- EMT, Tessa Harrington-Paramedic and Alex Zhakov- EMT. It is really wonderful to know that there are people in this world who care. Thank you guys again from me and my family!!!!!!

Matthew, just in case you are wondering how my father is now: he has a permanent pacemaker placed on [xx 2018] and is now in short term rehab.

A Special Note…

WETHERSFIELD – In late August, Aetna Ambulance Service received a hand written letter addressed to Paramedic Matt Carter and EMT Eric Marandino. The note, as depicted below, is in regards to a transport completed a few weeks prior.


I am most pleased with the service that was provided. Thank God that this EMT/Paramedic was sent to my home that morning. The EMT/Paramedic [was able to] diagnose what I had before we left my home. I will forever be so thankful for the EMT/Paramedic who solved the mystery of what was affecting me. Please pass on this thankfulness to the one who took very good care of my health needs that day.

Kudos from the Cath Lab: Volume 8

Aetna Paramedic receives Kudos from the Cath LabHARTFORD — During August 2014, Aetna Paramedic Matthew Carter and his partner Kathryn Stewart, wirelessly transmitted a 12-lead EKG to Saint Francis Hospital, activating their cardiac catherization lab from the field.

“Another great job by your staff!! ”            – John Quinlavin, EMS Manager, Saint Francis Hospital and Medical Center.

Cath showed 100% LAD Lesion which was opened and stented.

STEMI Transmission 

ED Arrival 18:34 Sat
EKG Complete 18:37
Cath Lab Paged 18:17
Cath start 19:09
First PCI Time 19:17
Door to Balloon Time             43 Min
Mode of Arrival EMS Other EMS STEMI Alert Cath Lab Activated
EMS Agency Aetna Lifenet @ 18:13 Yes

Meet the Newest Members of the Aetna Team

Jordan S joins Aetna TeamHARTFORD — On January 6, 2012 three Paramedics and one EMT were added to the Aetna team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures. Continue reading