ROCKY HILL — On November 14, 2014 Aetna’s Jennifer Pasquale and Michael Glazier who were recently mentioned for excellent care in service in another blog post, received a Unit Citation from the Rocky Hill Fire Department.
The recognition stems from a September 24, 2014 response in Rocky Hill where the two witnessed a significant head-on motor vehicle crash on the Silas Deane Highway. Their quick action and excellence in clinical care were significant to the patient’s outcome.
October 18, 2014
To Whom This May Concern:
On Saturday morning, September XX at around 4:30am, my husband, [name], and I were involved in a motor vehicle accident on [location in Aetna’s area].
Your ambulance company was called, and two EMS personnel responded to the scene to render medical assistance…I wanted to write and commend them for taking such wonderful care of us. These two [EMS Providers] displayed the utmost kindness, caring, concern and basic life support in what was already a very stressful and upsetting situation.
More often than not people only write to complain but I wanted to write to express our sincere thanks and gratitude to your staff.
Most sincerely,
Patient (14-80011).
(Patient and certain response information redacted for privacy).
Hartford Fire Department
Department of Fire Service, Engine 8
March XX, 2013
To: Edward Casares, Jr., Chief of Department
Occasionally an email is sent out by the Department asking if members performed exceptionally well at an incident. Today E-8 has such an event. So I would like to advise you of it as well as let you know that the medics themselves arrived to quarters to express their gratitude for our assistance.
The call was for an unresponsive patient. FireHouse documents the particular actions taken. But in essence: E-8 was first on scene, confirmed pulselessness and no respirations, full CPR w/ BVM begun, then assisted Aetna units as they started ALS care. Our collaborative efforts produced a heart rhythm and blood pressure, [Hospital] received the patient, and [he/she] is admitted.
I would like to express my gratitude to the members of Aetna Unit 226: Mike Glazier, EMT, and Sean Piscopiello, Paramedic. As well as the EMTs of the second Aetna unit: Terry Perry, EMT and Ryan Houser, EMT.
Respectfully submitted,
Engine 8, C Tour