Words That Describe Us: Volume 11

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Excellent! Staff were highly professional and sensitive to an otherwise embarrassing situation. This was highly appreciated. (13-55969; M. Weller and M. Cafazzo)
  • Quick!!
  • Caring x 4.
  • Professional. Thank you! Joyce was great. Helped me feel safe and taken care of.
  • Competent.
  • Pleased.
  • Perfect.
  • Excellent. Very professional – kind and caring.
  • Awesome.
  • Great.
  • Good job!
  • Excellent x 7.
  • Extraordinary.
  • Very, very good.
  • Fantastic.
  • Adequate.
  • 10 Stars. The driver was great! The medic kept my spirits high. Excellent team!! Thank you so much!! (13-59441; R. Leslie and B. Langan)

Cleared for Independent Dispatch: Aetna’s Mike Weller Completes Precepting Phase

Aetna' s Mike Weller

Mike Weller

HARTFORD – As of April 19, 2013, Aetna’s Mike Weller has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Mike’s final approval came from Hartford Hospital via Mike Zacchera after shadowing Mike and his preceptor in the field as they responded to emergency calls.

Mike is 24 years old and has worked as a DJ all over Connecticut and New England. He has worked and volunteered at Cromwell Fire Department and is a graduate of Hartford Hospital-Goodwin College’s Paramedic program.

On behalf of the Aetna Family, we would like to wish Mike the best of luck and say we are very proud to have such skilled professionals on staff.

Meet the Newest Members of the Aetna Team: Aetna Hires Nine

HARTFORD– On August 9, 2012, six EMTs and three Paramedics were added to the Aetna team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Laura Adamowich: Part time EMT. My name is Laura Adamowich and I’m 23 years old. I first started my EMT class a little over a year ago, the day after I moved back to my hometown of Bristol, Connecticut from Virginia, where I had graduated from Liberty University with my Bachelor’s in History. I’ve been volunteering as an EMT since last fall when I received my certification and look forward to starting my career in EMS with Aetna. While working, I will also continue pursuing my Master’s degree part-time online through Northeastern University. When I’m not working or studying, I enjoy reading, gardening, music, photography and media, and exploring the rich history that Connecticut has to offer. I’m excited about the future I have ahead of me at Aetna, and look forward to continuing to learn and grow as an EMT!

Jeff D’Albero: Full time Paramedic. My name is Jeffrey D’Albero, I am 25 years old. I live in New London with my fiance Mariaha, and two year old Caleb. I have been involved in fire and EMS since I obtained my EMT when I was 16. I decided to further my education in 2010 when I started the paramedic program at Capitol Community College in Hartford. Upon completion I received my credentials and began working as a paramedic in Bridgeport. I also work as a part time Firefighter for the Town of Waterford. I enjoy SCUBA diving, crossfit, and spending time with friends and family. I am excited to join the Aetna Ambulance team and am looking forward to work.

Travis Dixon: Full time EMT. I am a full-time EMT and am 33 years old.  After a year of college at the University of Connecticut majoring in Business Management I enlisted in the US Marine Corps in Infantry. After 9/11 I began working at CCMC in the Human Resource Dept.  However in 2003 I was deployed for the invasion of Iraq where I traveled to Okinawa, Japan, Bahrain, Crete, Thailand, Kuwait and various other countries all within a year. When I returned I began working at Hartford Hospital but eventually decided to become self-employed. It was a visit to my mother’s house one day that changed my life.  She wasn’t home however my aunt from Florida was staying with her for the summer.  I found my aunt on her bedroom floor, suffering from a stroke.  It was a Paramedic that first responded.  It was that intense event that opened up my eyes to the EMS field. I have a five year old son who LOVES trains and is beginning kindergarten in September.  He is excited to see his Daddy on an Ambulance, helping people.

Michael Joseph: Full time EMT. Hello, my name is Michael William Edgar Joseph. Yes, I have four first names but I usually only use one or two of them. I graduated from UConn with a chemistry degree in 2009 and have been doing a little bit of everything since. I lived in Spain for a couple years working on farms then came home to work a couple jobs in chemistry and tutoring. My ultimate plan is to go to medical school although I want to get more hands on experience working with patients. Honestly I couldn’t have asked for a better opportunity than to work as an EMT for Aetna. I’m really looking forward to learning all that I can so please feel free to share your wisdom with me. As for interests outside of healthcare, I like languages, traveling, the great outdoors, my dog and making movies with my friends and family.

Camillo Quezada: Part-time EMT. My name is Camilo Quezada and I’m 23 years old. I’m fluent in Spanish and enjoy gaming in my spare time. EMS is my passion and to further my career I have enrolled in Medic class inHartford. I have a great girlfriend who also started working inHartfordand we’ve decided to relocate to the area soon.  I began researching EMS providers in the area and was immediately impressed by Aetna’s reputation. After meeting with the staff and looking around the campus I knew this was a place I could work for many years and be fulfilled. Looking forward to meeting the team and continuing my education.

Angel Rodrigues: Full time EMT. The main reasons why I began a career in EMS is to help others in need, to give back to my community and polish my skills as an EMT-B. I took the EMT course through Hartford Hospital because I’ve heard they’re tough and go in-depth with the material. My mentality is, if you can do it, so can I. And if so, go earn it. I enjoy playing baseball, football, and basketball. I love to go hiking during my days off and swim in the pool. During my down time, I like to sit outside and read. It’s called practicing medicine, and I know that there is no such thing as the “perfect EMT/medic”, but I do want to be on top of the game.

Taylor Salva: Full time Paramedic. I’m a new Paramedic. I graduated from Capital Community College in October of last year. I’ve lived in the New London/Groton area all my life, until my wife, daughter, step daughter and I recently moved to Griswold. I enjoy boating, fishing and shooting. I’ve worked as an EMT basic, a firefighter, and ER technician for some time now and am excited to start my paramedic career.

Mike Weller: Part time EMT. I’m Michael Weller and I’m 24 years old. For the last five years I have been working as a DJ all over Connecticut and New England. I have been slowly transitioning out of the DJ business to focus more on a career in EMS. I originally got my EMT certification and firearms training in order to become a police officer. After several months in the process of looking for a law enforcement job I started working in EMS and I found I really liked it. For a little over a year I have worked at Cromwell Fire Department and I decided it was a good time to commit to the medical field. I am currently enrolled in Hartford Hospital-Goodwin College’s Paramedic program (expected graduation in December ’12) and I have thought about continuing my education to possibly become a CRNA.  I like to snowboard in the winter and mountain bike in the summer and to generally stay as active as possible.  I would describe myself as outgoing and easy to get a long with and I look forward to the new people I will meet at Aetna.