Aetna Appears in Local News!

 

Yesterday evening long time Paramedic and Operations Supervisor Matt Martinelli represented Aetna Ambulance Service Inc. on Fox 61 news. In the interview, Martinelli provides insight on the CT “Move Over” law, and offers a few simple, yet important suggestions to the public. “It seems everyone is in a hurry to get somewhere,” he said. “We just would like to be able to get to the scene in a safe manner so we can provide proper care for a patient.

The article, posted by reporter Jim Altman, and interview can be found in its entirety by clicking the link below!

 

Emergency responders say drivers aren’t paying enough attention to the “Move Over” Law

 

 

Provider Wellness

Below is a link to an article published in JEMS Magazine. Written by 25 year veteran paramedic Bryan Fass, the piece tackles the important, yet often overlooked topic of physical fitness within EMS. Understanding the daily challenge of balancing work, family, finances, and health/wellness, Fass introduces what he calls “The Change Equation,” offering ideas on how to get motivated, form positive habits, and produce long-lasting behavioral changes.

In addition, Fass dispels some common myths that act as barriers to maintaining a healthy lifestyle. He even offers a sample training routine with detailed steps and photos demonstrating safe and effective body mechanics.

Check It Out!

 

Words That Describe Us: Volume 90

MANCHESTER and HARTFORD —Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Excellent service from all – Thanks so much. You’re helpful.
  • Caring.
  • Very attentive and kind.
  • Excellent x 2.
  • Professional and caring.
  • Couldn’t have been cared for or treated better.
  • Good. It is the best service in Town. Keep it up.
  • Compassionate.
  • The crew was professional, concerned, engaged and courteous. Under circumstances I felt secure being cared for by M and K. (16-65719; K. Russell, M. Hoyt).
  • You were all very kind and helpful. No one could do any better. (16-61175; A. Linardo, R. Fraley).
  • Excellent care!
  • Caring professionals.
  • Very caring and polite.
  • Professional.
  • I appreciate the compassion and care that was shown. The ambulance crew was fantastic. Thank you to each of them. (16-63448 R. Buechele, H. Digirolamo)
  • Seemed professional and competent.
  • Compassionate
  • Compassionate, professional, calming.
  • The ambulance crew- I believe the driver’s name was William and the one with me was Cory. They were both wonderful to me. (16-64241 W. Schnepp, C. Lemire).
  • Very professional and caring.
  • Very Professional
  • Professional
  • Kind
  • Excellent and caring people. Thank you again.
  • Very good
  • Professional and respectful
  • Prompt, Professional
  • Efficient and Professional
  • The best, guys were wonderful to me! (16-67722 M. Traber, S. Debarge).
  • Professional and caring
  • Friendly, supportive
  • Matt and Kat were excellent in every aspect of performing their jobs. And their relationship with ER staff was exceptional. They were clearly highly regarded. (16-69636 M. Carter, K. Stewart).
  • As an RN I was happy with the care given to me
  • Kenya was excellent.
  • Very Professional. Listened and had a caring manner.
  • Very attentive
  • Dedicated. This was my first ambulance experience and I was very impressed and satisfied. (16-68246;  M. Levasseur, J. Hornish).
  • Friendly and competent.
  • Don’t know the lady’s name who cared for me. She was excellent.  Thank you. (16-68616; M. Carter, T. Webster).

Mercedes Ambulances Arrive for Duty at Aetna and ASM

 

MANCHESTER — RecentlyAetna and ASM took delivery of seven Mercedes Sprinter Ambulances from American Emergency Vehicles (AEV). In an effort to keep up with the latest advancements in patient and provider safety, each new ambulance has arrived equipped with Stryker Performance-Load Cot Fastener Systems. In addition to securing the stretcher during transport, these devices offer guided loading and unloading, to increase both efficiency and safety.

 

A Special Note…

 

GLASTONBURY – In early January, The Ambulance Service of Manchester received a hand written thank you letter addressed to Paramedic Robert Balkun and EMT Stephanie Boutot. The note, as depicted below, is in regards to a transport completed a few days prior.

 

Please thank the team that transported my husband from Glastonbury to St. Francis. Their knowledge and expertise, I am sure, saved his life. We are deeply appreciative and thankful.

Meet the Newest Members of the Team: Aetna Hires Four – 2016

HARTFORD — In December, 2016 two Paramedics, and two Dispatchers were added to the Aetna team. As part of our continued growth, Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures. Bios from our new Dispatchers are currently pending, we eagerly anticipate introducing them as well.

Alex Bowyer: FULL TIME, Paramedic. I am 25 and from Bethlehem CT. I attended Moravian College in Bethlehem PA. I graduated with a BA in Sociology with a concentration in Law and Society, and a minor in music in 2013. I started with the Bethlehem Volunteer Fire Department as a first responder 3 years ago. I have been working as an EMT for Campion Ambulance Waterbury Division for the past 2 years. I attended the Goodwin College Paramedic Program, and completed my field internship at Valley EMS. I plan on pursuing a career as a fire/medic. Outside of work I enjoy camping and riding my motorcycle.

Cora Gingras: FULL TIME, Paramedic. I started in EMS in high school when I joined the fire department. I was a member for 5 years when I transitioned over to the ambulance. I have been working as a Volunteer in my town for the last 4 years. Before coming to Aetna I have worked commercial ems for 3 1/2 years. I recently graduated paramedic school at Goodwin college. My future plans are to go to nursing school.

 

 

Annual CCMC, CSP, ASM & Aetna Ambulance Toy Drive

The 2016 Toy Drive was again a great success. Below you will find a collage of pictures from the days spent collecting toys for Connecticut Children’s Medical Center.

ASM’s Josh Traber Promoted to Field Supervisor

 

MANCHESTER — On December 29, 2016, ASM’s Josh Traber was promoted to the position of Field Supervisor. His remarkable dedication to both his patients and co-workers has been consistent throughout his career at ASM. He has developed into a role model for health care professionals and continues to positively influence everyone he interacts with.

Josh expressed his gratitude for the well-deserved promotion by stating the following:

“I just wanted to take a minute to thank everyone for welcoming me in my new role as supervisor. I have worked for ASM for 17 years and have performed duties ranging from dispatcher to Paramedic Preceptor. ASM is known for exceptional patient care, with outstanding professionalism. These are the core values I hope to continue in my new role.
For those of you I haven’t worked with, I look forward to getting to know you in the near future. Please feel free to let me know how I can assist you with any problems you may be encountering.”

On behalf of the ASM family we would like to congratulate Josh on his promotion and look forward to great things from him.

 

A Warm Thank You for Ryan McConville

South Windsor –  In early December, Ambulance Service of Manchester received an email containing a warm thank you for Paramedic Ryan McConville. The note, as depicted below, is in regards to a transport completed a few weeks prior.

 

A few weeks ago I had back surgery and between not sleeping and the pain meds  ..my daughter got nervous because I was groggy and called 911 ( as she should have)! I ended up being ok and  things turned out fine.

But I am writing about one of your paramedics, Ryan McConville. He went above and beyond to make sure  I was physically and emotionally safe… once he assessed me and determined I was stable he spent time comforting me because I was upset over the misunderstanding.  He was professional, extremely knowledgeable, and had a way about him that made a scary situation much less so for my family and myself. I will never forget his calmness and abilities.  I felt like even though my call was not of a serious matter… I think he he treats each case as though they all matter…no matter how critical or not. When you are laying on that stretcher it is scary and important to you and to have a caregiver treat you as though you matter is priceless.

People always write to complain but not as much to compliment.  So I wanted to take a few minutes to let you know what an asset you have to your team.  I will never forget his kindness and professionalism.

“They were very professional and kind.”

SOUTH WINDSOR – In early December, Aetna Ambulance received a hand written thank you letter addressed to Paramedic Ryan Gonska and EMT Cole Ashker. The note, as depicted below, is in regards to a transport completed a few days prior.

 

 

Just a short note to express my appreciation for 2 of your employees [Ryan] and Cole. [They] picked me up [at a] walk-in clinic [and brought me] to St. Francis Hospital. They were very professional and kind. All around good guys. Thank you.

“Just Keep Looking At The One!”

HARTFORD –  On December 10, 2016, Aetna Ambulance received a letter from Hartford Hospital’s Management Team, regarding the exceptional actions of Paramedic, Nick Foran. After noticing his kind gesture (depicted below), Karen Teixeira, a triage nurse, drafted a letter to the Hospital’s Management Team. Her letter prompted an outpouring of gratitude and self reflection from Danette Alexander, Nurse Director of Emergency Services. Read both the letter and note below.

The letter from Karen Teixeira:

A medic from Aetna brought in a homeless man tonight that was seen and  released.  Later, this medic came up to me asking where the patient was; I looked in the tracker and told him that it looked like the patient had been discharged. He was disappointed.  He then told me that the patient was homeless and that all of his clothes were wet, especially his gloves. I noticed the pair of gloves in this medic’s hand.  I asked him if they were for the patient, he said they were. I told him that he may be in the waiting room because we typically allow homeless patients to stay in the reception area if the weather is cold.  He proceeded to look in the waiting room and found the patient. He was relieved that he was able to find the gentleman to give him a pair of dry gloves so that he wouldn’t get frost bite.

The note from Danette:

This is a beautiful story.

I believe it is our mission:  To help.  To help in any way we can.  It is not a little thing to allow the homeless a warm shelter—even for just a few hours.

The empathy shown by this medic was not a little thing.

It is the only thing.

I try to learn each day so I can be a better person.  Not just for me or my family, not just for all of you but I try to be better so I can help those who need us most.

Sometime it is overwhelming to look at all the people who need us. It is often daunting to the ED; the needs of all the service lines and the patients who makeup each of these patient populations.   It is disheartening to listen to feedback from people that feel we fell short of their expectations.

Yes, we can be better.  There is always room for improvement (I am the first to admit that I can be better).

But you need to know how proud I am of all of you and the work you do every day.  Try not to be overwhelmed.  We will help each patient.  One at a time and do the best we can.

Mother Teresa said, “If I look at the mass, I will never act.  If I look at the one, I will.”

Just keep looking at the one.  We will be ok.

High Praise for Aetna Crew!

img_0600FARMINGTON – December 2016, EMTs Jennifer Grayson and Roberto Rizza received high praise recently from a patient’s daughter following a transport to her home. Aetna Ambulance sends Patient Satisfaction Surveys to a randomly selected group of patients, allowing them the opportunity to provide feedback about their ambulance transport.  The last section of the survey allows the patient, or family member, to write about their experience.  In this section, the daughter boasts of professionalism, compassion and friendliness. She goes on to say, “it was the best experience we have had.”

The full note reads:

The EMTs, Jen and Rob, were professional, compassionate, friendly, and took care of transferring my 92 year old mother home. My mother is frequently a hospital patient and requires an ambulance transport home. This is the first time that we have had an Aetna transport and it was the best experience we have had. I will be sure to request Aetna in the future.

 

8th Annual “Emergency of Hunger” Food Drive Results

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MANCHESTER – The 8th Annual “Emergency of Hunger” Food Drive, composed of first responders, Rotary members, and others, was a great success! Their combined efforts continue to make a deep and widening impact on hunger in greater Hartford. This year volunteers from Manchester, Vernon, South Windsor, Windsor, and Stop & Shop Supermarkets collected a staggering 34,000+ food items, 650+ turkeys, and almost $16,000 in gift card and monitory donations.

Thanks to the wonderful generosity of the community over the last eight years, we have been able to collect a total of 247,000+ food items, 7,000+ turkeys, and over $159,500 in gift card and monitory donations.

Click HERE to read the Hartford Currant Article! 

Mannequin Challenge at “Emergency of Hunger” Food Drive

South Windsor – In an effort to attract holiday shoppers and boost spirits during the “Emergency of Hunger” Food Drive this past weekend, participants created a Mannequin Challenge Video.  ASM employees, along with members of the South Windsor Rotary Club, Fire Department, and Police Department improvised and filmed the video while collecting goods. The video has been viewed over 32,000 times on South Windsor PD’s Facebook page alone!

Check out the video below!

“Food drive brings in needed holiday items, continues this weekend”

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MANCHESTER – On Wednesday, November 16, 2016, The Ambulance Service of Manchester appeared in the JI for it’s efforts during the “Emergency of Hunger” Food Drive. The kind words by Beth Stafford, the Executive Director of the Manchester Area Conference of Churches, can be found below.  The article, by Joseph T. O’Leary, details the annual food drive and it’s impact on the community.

This food drive grows every year, Stafford said, and ASM, which spearheads its efforts, hopes to see it spread. Stafford particularly thanked ASM, which has continued the program despite changes in leadership.

Read the full article here.