A Warm Thank You for Ryan McConville

South Windsor –  In early December, Ambulance Service of Manchester received an email containing a warm thank you for Paramedic Ryan McConville. The note, as depicted below, is in regards to a transport completed a few weeks prior.


A few weeks ago I had back surgery and between not sleeping and the pain meds  ..my daughter got nervous because I was groggy and called 911 ( as she should have)! I ended up being ok and  things turned out fine.

But I am writing about one of your paramedics, Ryan McConville. He went above and beyond to make sure  I was physically and emotionally safe… once he assessed me and determined I was stable he spent time comforting me because I was upset over the misunderstanding.  He was professional, extremely knowledgeable, and had a way about him that made a scary situation much less so for my family and myself. I will never forget his calmness and abilities.  I felt like even though my call was not of a serious matter… I think he he treats each case as though they all matter…no matter how critical or not. When you are laying on that stretcher it is scary and important to you and to have a caregiver treat you as though you matter is priceless.

People always write to complain but not as much to compliment.  So I wanted to take a few minutes to let you know what an asset you have to your team.  I will never forget his kindness and professionalism.

Words That Describe Us: Volume 7

Aetna Ambulance - Ambulance Service of ManchesterMANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Professional  x 10
  • Excellent x 6
  • Great x 5
  • Efficient x 4
  • Competent x 3
  • Helpful x 2
  • Good x 2
  • Friendly x 2
  • Efficient, very professional.
  • Concerned.
  • Did their job perfectly.
  • Highly skilled professionals.
  • Very dependable.
  • Very Good.
  • Compassionate.
  • Excellent service.
  • Excellent staff.
  • Very good service.
  • Knowledgeable.
  • Pleased with service.
  • The two gentlemen were the very best. Thank you.
  • The staff that attended to my father’s needs were excellent. Very caring and attentive individuals.
  • Excellent service. Impressed with professional and kind service. Ryan McConville helped handle the paperwork for the hospital. He was very helpful during this stressful time.

Cleared for Independent Dispatch: ASM’s Ryan McConville Completes Precepting Phase

Ryan McConville - Ambulance Service of Manchester, LLC.MANCHESTER – As of March 8, 2013, ASM’s Ryan McConville has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

Ryan’s preceptors were Supervisor-Paramedics Bob O’Neil and Melissa Osborne. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Ryan’s final approval came from Eastern Connecticut Health Network after shadowing Ryan and his preceptor in the field as they responded to emergency calls.

Ryan started at ASM as an EMT Basic, obtained a certification in and

Ryan McConville - Ambulance Service of Manchester, LLC.

(L to R): Ryan McConville, ECHN’s Nancy Brunet, Melissa Osborne.

worked as an EMT Intermediate and obtained his paramedic training at Capital Community College.

On behalf of the ASM Family, we would like to wish Ryan the best of luck and say we are very proud to have such skilled professionals on staff.

ASM’s Vinnie Maston and Ryan McConville Receive Top Scores

ASM's Vinnie Maston

ASM's Vinnie Maston

MANCHESTER — On February 3, 2012 Ambulance Service of Manchester crew members Vinnie Maston and Ryan McConville responded to a non-emergency transport request from a private residence within ASM’s service area.

As per normal practice for patients who request non-emergency service from their private residence, within two weeks the patient received a Patient Satisfaction Survey. The patient and her caregivers promptly sent back a glowing response on the care she received. So glowing that it needed to be shared. Continue reading