MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Courteous and professional.
• Kind, caring, professional.
• Caring/kind
• Caring, personable men.
• Caring.
• Caring, efficient, professional.
• Very reliable/friendly.
• Very good.
• Extremely professional and attentive.
• Very professional.
• Professional and kind.
• Professional/caring.
• First time in an ambulance, and it was excellent.
• Very pleased with service from start to finish and please thank J. for stopping by to see me later that morning in the ED. (14-100715; J. Rasmussen, J. Hornish).
• Professional x 5.
• The crew was great and very understanding. Made me feel comfortable. Made my ride more comfortable. And I felt care for. Thank you. (14-100716; J. Platero, J. Shapiro).
• Caring.
• Excellent x 2.
• Caring.
• Efficient/Compassionate.
• Very professional and caring x 2.
• Very professional and confident. Thank you.
• Very good.
• Caring and considerate.
• Very professional.
• Quick to respond.
• Well trained; excellent service, good handoff at ER. (14-103678; K. Stock, R. Mara).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent!
• Very respectable to everyone.
• Very knowledgeable.
• Prompt, courteous and efficient. (14-96899; J. Rasmussen, J. Hornish).
• Very compassionate, comforting and professional. Karen was excellent & calming during my crisis. She is an excellent asset to this company! (14-96660; K. Teixeira, R. Anderson).
• Very good.
• Awesome.
• Great.
• Excellent.
• G + N were a great comfort, help + reassurance to me. (14-96565; G. Geres, N. Raiola).
• The crewmembers were kind.
• Very good – That’s two words.
• Very skilled and kind.
• Great x 4.
• Exceptional. The two EMT’s made this very scary situation a manageable problem for me. They were two “Professionals” Thank you! (14-28539; D. Kemp, T. Whalen).
• Very pleasant and caring.
• Caring, professional, careful.
• Consistently top-notch through the years.
• Very kind and courteous. Seemed to really care about the patient and her well being.
• Very professional!
• Professional.
• Friendly, helpful, efficient (14-85817; M. Osborne, J. Rassmussen).
• Excellent! They were great. Thank you – I don’t remember the woman’s name. She was great! The best!!! Thank you! I appreciate her skill, kindness and professionalism in our time of need. (14-94920; G. Geres, E. Vaughn).
• Good crew.
• Prompt – Reassuring to patient + family. (14-98122; S. Lowe and Rocky Hill Volunteer Ambulance).
• The woman who brought my dad home was so wonderful – provided contact information and hugs. (14-99437; D. Achilli).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Kind, skilled. Thanks so much!
• The EMTs that came were great. They not only took me seriously they had my anxiety under check. I felt as though I was the only person that needed their help. (14-90435; M. Weller, K. Mathiau).
• Professional. Well trained.
• Wonderful.
• Fabulous.
• Attentive.
• Very responsive, professional, comforting. (14-92443; S. Crittenden, E. Vaughn with East Hartford Fire Department).
• Very skilled + professional.
• Calm, friendly.
• Excellent.
• Great crew, both professional yet sensitive. (14-93666; V. Maston, J. Lentini).
• Very professional x 2.
• The paramedics were so nice + comforting + personable. (14-93612; M. Osborne, R. Buechele with East Hartford Fire Department).
• Professional and courteous.
• Friendly + caring.
• Fantastic.
• Wonderful.
• It was a smooth and fast ride. I am so grateful.
• Outstanding.
• I’m very happy, impressed how my mom was treated (14-90614; C. LaChance, G. Geres).
• Very helpful.
• Great.
• Very thorough.
• Your men were good guys.
• Very professional and caring.
• Very caring and helpful.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent.
• My son (13 years old) shared that the crew made him feel comfortable, even making him laugh. (14-87784; K. Baker, K. Beaulieu).
• Very friendly & comforting.
• Wonderful. They cared. I felt safe.
• Professional + compassionate.
• Great.
• Friendly & professional.
• Professional and considerate.
• Skilled and professional.
• Impressed and so appreciative of the service! The paramedic was highly professional and informative. I’ve already spoken positively of my experience to others! (14-91352; M. Buerk, L. McHugh with Manchester Fire Rescue EMS).
• Very cared for. Professionally cared for. Hope to call this company again if needed. (14-91552; M. Traber, R. Buechele).
• Friendly and caring. (Know what they were doing!!) (14-91173; S. Lowe with Rocky Hill Volunteer Ambulance).
• Professional, expertise + very calming effect once in their care. Your Aetna folks are the BEST! (14-90924; J. D’Albero, B. Chase).
• Excellent.
• Compassionate.
• Professional.
• Understanding.
• Good service.
• Professional x 6.
• Very very good to me.
• Quiet, calm and in control. (14-90156; S. Parent, T. LaChappelle).
• Excellent. Great job.
• Quick and efficient. We were treated well.
• The EMT/Paramedic were a great team, extremely professional and helpful. The EMT was so nice he actually went back into the office to retrieve my belongings. I am so grateful for the great service and care they provided. Thank you so much. I can’t thank you enough. (14-91630; S. Allen, K. King).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Professional and courteous.
• Very professional.
• Very caring. I’m glad for this service. They made me comfortable. They are the best ever. Thank you. (14-85225; T. LaChappelle, J. Startup).
• Professional + polite.
• Very caring to me and my husband’s needs. (14-86367; S. Piscopiello, J. Tyree).
• Very timely + excellent service.
• Caring.
• The ambulance crew was very efficient. We were very satisfied. (14-88662; S. Thompson, J. Hornish).
• They were very professional.
• They were great.
• Excellent.
• Seems they have performed this for me quite a few times and were always very very good in handling me and I would not hesitate to recommend them. (14-87237; S. Allen, N. Raiola).
• Caring and professional.
• Service was excellent. (14-83579; A. Cichy, A. Wysocki).
• Very polite. (14-86876; M. Campbell, C. Quezada).
• Friendly, Professional, Efficient. (14-84425; J. Bak, K. King).
• Knowledgeable, reliable. (14-86907; J. D’Albero, T. Salva).
• Excellent!
• Very satisfied.
• Sensitive.
• Competent.
• Very good.
• Please tell the people that worked on me Thank You.
• Professional and kind.
• Professional + compassionate. They were great!
• Thank you for their kindness.
• They were wonderful! (14-83829; G. Geres, M. Sparks).
• Compassionate and down to earth, intuitive. The crew was excellent at their jobs, kind, respectful and helped ease anxiety. Thank you!!! (14-89776; A. Ordway, E. Marandino).
• Great.
• Crew [was] nice and caring.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent x 2.
• Nice – fast.
• Good.
• Evan who rode in back with was extremely personable and attentive and definitely put me at ease. (14-81370; E. Burgess, K. Baker).
• Efficient.
• Very Good.
• Knowledgeable and caring.
• Prompt and professional.
• Caring + professional. The ambulance staff treated me well.
• Professional and caring.
• Very understanding and put me at ease. (14-83557; M. Osborne, J. Rasmussen).
• Very polite.
• Calm and professional.
• Outstanding.
• Mr. Grady would be proud! (14-84300; G. Kendall, T. Dixon).
• Very effective, efficient service.
• Amazingly professional and outstanding. I have used ASM SEVERAL times and each time I have had an amazing experience of my family has had a fantastic experience. They always ease by anxiety and make me feel safe as I have seizure disorder and have used them often. ASM is the ONLY ambulance service myself and my family use. Outstanding job to everyone! Thank you so much. I can’t say it enough. (14-81534; G. Geres, M. Sparks).
• Very good.
• Great.
• Acted like they should.
• Very highly skilled – Showed concern.
• Everything was fine no complaints. After I pressed the button you were here in no time – very good service.
• Professional x 2.
• Friendly.
• Caring for others, act[ed] with urgency to situation.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Comforting.
• My thanks to the crew!
• Very professional.
• Great experience. Guys were amazing!
• Comforting.
• Caring.
• The crew was friendly and caring. I was really flustered by the car accident and couldn’t even tell if I was hurt. The crew took the needed precautions and had me comfortable and laughing on the way to MMH. (14-76252; E. Vaughn, D. Hammett with Manchester Fire Rescue EMS).
• Excellent x 7.
• Very professional, knowledgeable, caring.
• Crew was very nice and comforting.
• EMTs were very professional.
• Very professional. I cannot thank you team enough for the excellent care that they provided. (14-79209; S. Thompson, J. Bissell with East Hartford Fire Department).
• Proficient!
• Very caring + attentive to the fact that I was in extreme pain.
• Having been hit head-on by another vehicle, the ambulance crew were so kind + reassuring, stating that I could never be replaced whereas a car could be + I certainly agreed. Thank you for your good care. (14-78261; M. Pacheco, A. Selko).
• Professional, well-mannered, courteous. (14-79192; K. Russell, B. Langan).
• Timely, skilled and compassionate. (14-77929; S. Howard, T. Dombroskas).
• Excellent paramedic. (14-78869; T. LaChappelle).
• The crew was very patient.
• Well trained.
• Very knowledgeable and courteous. Your people are very professional. (14-80073; T. Dombroskas, S. Howard).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Extremely caring – Persistent in showing Pt the seriousness of problem. EXCELLENT TEAM!!! VERY professional. (14-48664; R. O’Neil, B. Mathiau).
• Extremely empathetic! Thank you so much! The two responders stayed with me at Hartford Hospital until hospital staff took over. I really appreciate their attentiveness. (14-70886; M. Levasseur, R. Anderson).
• Professional, kind and caring!
• Friendly.
• Professional, caring.
• Good.
• Friendly and professional.
• The EMT staff was professional and caring. (14-73254; M. Carter, R. Mara).
• Exceptional.
• Highly capable. (14-72855; M. Karr, S. Jachym).
• Professional + caring + prompt.
• Kept me at ease.
• Professional + caring.
• Very nice.
• Beautiful + nice.
• Caring + professional “lifesavers” (14-72992; V. Maston, N. Raiola).
•  Excellent service.
• Awesome!
• The crew was very professional. Great service. Great job guys, thank you. (14-74790; D. White, S. Norton with East Hartford Fire Department).
• Professional x 6.
• Very good care.
• The paramedic went the extra mile for me…thank him for me please! (14-76531; R. Bilodeau, J. Hornish).
• The paramedic was great and caring! The paramedic listened to me about what was going on with my baby. She didn’t just look at what my daughter was doing or just what her vitals were showing…she actually cared and made me feel at ease…about what was happening to my baby. (14-74530; S. Allen, D. Tedeschi).
• Attentive.
• Professional while being personable to relieve & calm nerves. (14-74091; S. Thompson, R. Fross).
• Fantastic.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Caring, Professional, Skilled. (14-54303; G. Desrosier, D. Rice).
• Very courteous – helped me to relax. This was the best service I have ever received. (14-68682; R. O’Neil, J. Rasmussen, S. Yenco).
• Very kind to my son. Thank you!
• Professional, caring.
• “In good hands”
• Excellent service.
• Terrific!
• Prompt and very professional. (14-69860; R. Buechele, M. Makulis).
• Very reassuring in a stressful situation. (14-70101; J. Traber, C. Haag).
• Excellent crew.
• Just a great job all around. Thank you so much for your prompt and courteous care. (14-57535; R. Bilodeau, C. Masslon with Manchester Fire Rescue EMS).
• Caring.
• Excellent.
• Helpful, knowledgeable, and capable. (14-71133; S. Allen, S. Yenco).
• Professional & Caring!!! Thank you so much! Both [EMS Providers] eased my fears and concerns during a very stressful and unnerving time! (14-72211; H. Mendes, R. Houser).
• Professional x 2.
• Very caring and professional people.
• Great.
• Very caring and comforting.
• Very professional and caring. Great job! (14-71603; S. Thompson, J. Hornish).
• Attentive to my needs. Both individuals with me in the ambulance helped me to relax and control the pain on the way to the hospital. (14-72077; R. Buechele, J. Lentini).
• Awesome. Very professional at a very stressful time. Answered all my questions and made a smooth entry into the hospital. Wonderful group of people. (14-70347; M. Osborne, S. Parent).
• [K. Russell] provided outstanding professional service.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Very caring.
• Good.
• Very prompt and courteous.
• Fantastic.
• Well trained and very efficient.
• Very competent.
• Excellent.
• Very caring.
• Well satisfied. Good guys.
• Excellent service.
• Very professional. Checked [up] on me in hospital emergency room. (14-63006; T. Allbee, M. Sparks with Town of Manchester Fire Rescue EMS).
• Very professional x 3.
• Clean and caring.
• Professional and efficient.
• Calm and reassuring.
• Appreciated.
• Efficient.
• Exceptional. The Talbots have been friends with my parents since 1950. Roger and Irene are my godparents and I never knew about the hearses he drove. ASM has come a long way!
• Both very nice and polite and talked with me all the way to the hospital.
• Professional yet casual – not stressed at all! (14-66859; D. White, S. Norton, C. Masslon).
• Excellent – Professional and courteous!
• Good.
• Great service.
• Friendly.
• Caring!
• Excellent!
• [EMS Providers] had great sense of humor. (14-53772; K. Baker, K. Beaulieu with East Hartford Fire Department).
• Skilled and caring.
• An excellent service.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• I can’t stress enough how great the ambulance crew was. (14-71121; A. Harkins, A. Ordway).
• Great service.
• Superb!
• Efficient.
• Caring x 2.
• Satisfactory in all respects.
• Skilled, efficient, kind, pleasant. (14-56850; G. Geres, K. King).
• Careful and gentle.
• Very professional.
• Polite and concerned.
• Caring and efficient. There was a student with the crew. She was introduced and I was asked if it was okay for her to participate in my care. Teaching was conducted [in a] professional manner. (14-51632; C. Chasse, N. Chasse).
• Highly skilled.
• Crew acted professionally.
• Staff was very professional.
• Professional; empathetic
• Very good – I have had their services several times!
• Professional & caring
• Excellent, very caring and professional.
• Excellent, knowledgeable, professional. Great crew, great service. (14-60309; V. Maston, N. Raiola).
• Professional x 4.
• Caring x 2.
• Very good.
• The whole crew [was] very pleasant and helpful. Thanks.
• Excellent + Professional + knowledgeable. Very well done. (14-61341; R. Buechele, M. Holt responding with Manchester Fire Rescue EMS).
• Very professional.
• Comforting.
• Outstanding.
• Kind and excellent.
• Very good.
• Very comforting.
• Professional x 13.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent.
• Very professional.
• Very professional. I’ve not had to use this type of service before so I’ve nothing to compare. However, I was beyond impressed when an IV can be put in without almost noticing it!
• Compassionate professionals.
• Outstanding people.
• Great.
• Very quick, efficient, pleasant. Made me relieved to be in good care. Lady who did my EKG etc was very efficient and I believe caught the problem that before had not been [caught]. (14-54068; R. Buechele, M. Sparks, C. Judge).
• Caring and good at explaining what was going on. (14-54065; R. Balkun, D. Rice).
• Professional x 3.
• Dedicated, professional and knowledgeable. (14-53413; C. Ferguson, P. Kelley).
• Excellent service! The ambulance rides like a truck and is uncomfortable. Very bumpy ride.
• Professional. Thank you.
• Very good.
• Efficient. The EMTs had a tough job with me – I had a broken shoulder, they had to get me out of a tiny bathroom without further injury or pain and I think did an excellent overall job. (14-16235; M. Levasseur, R. Bilodeau).
• Very caring, concerned and skilled. I felt totally helped and saved by the whole team that arrived. I don’t know what I would have done without them. (14-51246; J. Bush, D. Tedeschi responding with East Hartford Fire Department).
• Excellent.
• Outstanding job!
• Nice to me.
• Caring  Compassionate
• The ambulance crew was excellent. (14-58696; R. O’Neil, S. Boutot).
• Efficient, professional and friendly in a scary situation. (14-59545; M. Levasseur, R. Anderson with Manchester Fire Rescue EMS).
• Dedicated, hard working, caring people. Especially Michael (handlebar mustache), a credit to your organization (presumably from East Hartford Fire Department) (14-60280; J. Bak, P. Kelley with East Hartford Fire Department).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Professional, courteous, considerate, caring and human! (14-44049; S. Crittenden, M. Khan).
• Awesome.
• Professional & very pleasant.
• Caring x 2.
• Reassuring.
• Compassionate.
• Efficient.
• Very caring. All 4 of the responders were calm, kind and so helpful. My son was in great hands as the patient as were my daughter and I also.
• The crew was professional and very calming. (14-47322; M. Buerk, J. Krajewski responding with Manchester Fire Rescue EMS).
• Very professional x 2.
• Compassionate and efficient. Well trained. (14-47200; E. Sheils, D. Pozniak).
• Highly professional – They saved my life. Thank you! (14-48389; M. Osborne, M. Sparks).
• Prompt, professional, courteous (14-63998; M. Osborne, S. Parent).
• The ambulance staff were very helpful and kind. Thank you! (14-47902; G. Desrosier, M. Sparks).
• EMT very professional.
• Caring, professional.
• Excellent, knowledgeable, professional (14-65434; R. Bilodeau, R. Fross).
• I was very impressed with the whole crew! I had fallen and couldn’t have got up by myself (14-65831; T. Oliver, T. Luetjen).
• As good as it gets. (14-66424; R. O’Neil, J. Rasmussen, H. Carl).
• Professional and pleasant. (14-65995; A. Ordway).
• Amazing. We always use and trust ASM. Very compassionate. (14-65191; D. Slomcinsky, B. Langan).
• Competent.
• Very professional and caring! (14-57104; T. Marshall and B. Langan with Coventry Volunteer Fire Association).
• Qualified.
• The services were excellent and professional. (14-66112; D. Noyes, T. Whalen).
• Very caring and professional. (14-66749; M. Pacheco, J. McKenna).