ASM at Downtown Manchester’s ‘Halloween Happenings’ 2015

ASM's Nora Young (L) and Laura McHugh

ASM’s Nora Young (L) and Laura McHugh

MANCHESTER — On October 24, 2015 Ambulance Service of Manchester EMTs Nora Young and Laura McHugh set up an “Amb-boo-lance” near Pinewood Furniture as part of Downtown Manchester’s Halloween Happenings.

Nora and Laura gave out treats to the trick-or-treaters making their way to each store and business taking part in the event on Main Street.

Newest Ambulance Livery Deployed on ASM’s Mercedes Sprinters

Mercedes Sprinter Ambulance ASM AMANCHESTER — In October 2015 the newest version of ASM’s livery, decals and markings were on display on new additions to the fleet, awaiting state inspection.

The Mercedes Sprinter Ambulances utilized by Aetna and ASM are products of American Emergency Vehicles in North Carolina. The previously blank ambulances received high-visibility Battenburg markings, rear chevrons and company logos which are now completely produced and applied in-house.

The newest Sprinters have updated front-end styling including headlight, hood, grille and turn signal changes as well as a radical change in the emergency signal LED light bar. Operating fuel-efficient, safe and modern Sprinter ambulances is part of Aetna and ASM’s continued commitment to the communities we serve.

Words That Describe Us: Volume 66

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Very professional and knowledgeable.
  •  Kind and efficient.
  • The crew was good.
  • Professional, caring, personable.
  • They were great.
  • Frank was awesome. Never being involved in such a bad accident, he was by far the nicest man, EMT, ever. I greatly appreciate everything he did for me. Professional, caring, funny, relaxing, truly professional. Both were excellent and caring. (15-72527; Frank T., J. Monahan).
  • They were very caring and helpful, explained everything they were doing or about to do and talked to me to redirect my attention from pain + injury. Very caring and considerate young men. Your company should be proud of their example of how a medic or other ambulance assistance should behave. Definitely empathetic and caring of my needs + concerns. Thank you!! (15-72363; T. Carey, A. Wysocki with Manchester Fire Rescue EMS).
  • Very professional, courteous and compassionate.
  • Professional, caring.
  • Professional service by two very skilled, concerned, young people. (15-72138; T. Webster, M. Carter).
  • Caring + very professional.
  • Responsive/professional.
  • Comforting – Professional (nice guys).
  • Very professional.
  • Professional yet personable.
  • Angels of Mercy. Early morning, seizure alone and scare, but they arrived through that door professionally, competent, showing immediate care and concern. I felt that the EMTs were highly skilled with excellent training…they exhibited kindness, care, hope, faith and a genuine message that we are here to help. (15-71254; T. Houle, T. George with East Hartford Fire Department).
  • Compassionate, attentive, kind hearted. (15-62554; M. Hoyt, N. Raiola with Manchester Fire Rescue EMS).
  • Very professional.

Meet the Newest Members of the Team: ASM Hires Six – 2015

MANCHESTER — On October 14, 2015 five EMTs and one Paramedic were added to the ASM team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Ashley DeBisschop:    FULL TIME, EMT. My name is Ashley DeBisschop and I am 27 years old from Willimantic, Connecticut. I studied Bio-Chemistry and Anthropology at Eastern Connecticut State University and completed my EMT program through CodeOne at QVCC in Danielson. I am a volunteer EMT for the South Windham Fire Department and celebrated my second year in July. It has been a very rewarding and educational experience. I have gained valuable knowledge and look forward to conintuing that at ASM. I am eager to advance my skills and learn from my fellow colleagues. In the future, I hope to further my education by attending a paramedic or nursing program.

Ashley Linardo:    FULL TIME, Paramedic. My name is Ashley and I am 29 years old currently living in Vernon, CT. I am a recent graduate of Capital Community College Paramedic program. I started off in the medical field five years ago as a Patient Care Technician and a volunteer firefighter. Immediately after volunteering for the fire department, I knew that I wanted to pursue my career in emergency medicine. I got my EMT a few years ago and started working on a town ambulance and also worked in an emergency department. Shortly after that, I started pursing my paramedic degree. In my spare time, I enjoy cooking, hiking, watching football, and doing anything that involves being outdoors. I’m excited and grateful for the opportunity to be part of the ASM family!

Cameron Raymes:    FULL TIME, EMT. My name is Cameron. I am 23 years old and have lived in Connecticut my whole life. I am a graduate of the University of Connecticut Storrs with a bachelor’s degree in economics and a minor in biological sciences. I am an aspiring physician assistant primarily with interests of helping people in emergency medicine.  I have held jobs ranging from a preschool to a research lab to a doctors office.  In my free time, some of my outside interests include traveling, skiing, wake boarding, mountain biking, golfing, and Brazilian jiu jitsu.

Eliot Snoek:     FULL TIME, EMT. Hailing from South Windsor, I am a graduate of the University of New Haven with a B.S. in Biology, and minors in Chemistry and Psychology.  My interests range all over the place, including motorsports, rugby, programming, audio tech, horticulture, scuba diving, and every now and then a musical instrument or two.  As you may have guessed, I’m also into helping people out on some of the worst days of their lives – one of my favorite parts of EMS.  Planning to venture into the nursing field, for now I am enjoying exploring the pre-hospital side of patient care.  I currently volunteer with Bloomfield Volunteer Ambulance, and am excited to get started in my position at ASM!

Tyler Wallace:    FULL TIME, EMT. My name is Tyler Wallace. I am 20 years old and I was born in East Hartford, Connecticut. I obtained my EMT certification at the age of 18, after high school, and started to volunteer to build up my skills. When the opportunity arose to apply for a position at ASM I applied as soon as I could. I did so because I remember at a young age seeing ASM’s EMT’s and Paramedics treating their patients as if they were their own family members and seeing the impact of such care. From that point on I knew I wanted to do something that could impact our community in this way. What better way to do so than to become a team member at the Ambulance Service of Manchester? I look forward in growing and learning with such a positive and rewarding organization.

Luke Zalewski:    FULL TIME, EMT. My name is Luke Zalewski, I am 22 years old, and from Burlington, CT. In my spare time I enjoy participating in physical activities, watching sports, and riding motorcycles. I recently graduated from the University of Connecticut with an Allied Health major and a Psychology minor. During my time at UCONN I competed as a Division I athlete on the Varsity Swim Team. I started my EMT career with the Burlington Volunteer Fire Department two years ago, and soon after became an employee for Bristol Hospital EMS. With the experience gained at these institutions, I was able to solidify my passion for healthcare. My goal is to attend a PA program and enhance my medical abilities. I look forward to becoming an employee at ASM, and improve as an emergency professional.

Words That Describe Us: Volume 65

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Professional, caring and concerned – thank you so very much! (15-66408; K. Caldwell, S. Gregg).
  • Professional.
  • The gentleman was very professional and concerned. Thank him for his quick action! (15-64972; F. Tomboly, A. Dias).
  • Caring.
  • Helpful.
  • The EMT professionals were very nice + did a great job.
  • Kind – reassuring – respectful. (15-68474; M. Sparks, M. Khan with Manchester Fire Rescue EMS).
  • Very caring. I appreciated how the crew cleaned up the floor and all the blood from my cut. (15-66964; R. Leslie, S. Boutot).
  • Everything was fine. Helpful.
  • Well done.
  • Very professional and caring. (15-65687; M. Tuttle, R. Anderson).
  • Skilled w/ care
  • They took the extreme pain I was in very seriously which I appreciate.
  • “Experienced and compassionate.” I was so impressed with all those who treated me. They are incredible. (15-68336; C. Lemire, R. Jones with Manchester Fire Rescue EMS).
  • Capable, professional.
  • Professional.
  • Confident. Yes, would like to thank the RN (female)…I trusted her judgment. (15-69612; K. Teixeira).
  • Very professional.
  • Superb. They have earned my utmost respect and thanks. (15-65470; D. Rice, M. Sparks with East Hartford Fire Department).
  • Wonderful. Thank you all for what you do!!!! Thank you!! Thank you!! (15-70599; R. Grzywinski, C. Lemire).
  • Excellent + Very professional.
  • Very professional and knowledgeable (15-66650, J. Rosado, R Grzywinski).
  • Calm, balanced, compassionate, caring. (15-62715; J. Rasmussen, J. Hornish).
  • Skilled and compassionate. (15-70859; K. Caldwell, J. Duval).

State is Monitoring Forecast for Hurricane Joaquin

Hurricane Jaoquin 2015 NOAAGOV. MALLOY SAYS STATE IS MONITORING FORECAST FOR HURRICANE JOAQUIN, ADVISES RESIDENTS TO BE PREPARED FOR POSSIBLE SEVERE WEATHER

(HARTFORD, CT) – Governor Dannel P. Malloy today said that his office and state emergency management officials are closely monitoring the activity of Hurricane Joaquin, which is currently in the Atlantic Ocean, and is advising Connecticut residents to closely follow weather reports and prepare for the possibility of its arrival in the region over the next five days.

“We are monitoring the storm closely, and our state emergency management officials have been in regular contact with the national weather service.  While there are many variables with this storm, we are paying close attention to its track,” Governor Malloy said.  “Just as the state and its agencies are monitoring the weather and preparing appropriately, residents should do the same and closely watch forecasts over the next few days.”

Officials with the Connecticut Department of Emergency Services and Public Protection are prepared to coordinate any potential state response and are participating in ongoing National Weather Service conference calls to receive the latest information on the storm’s track.

Words That Describe Us: Volume 64

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • They all worked as a team, hyper-aware of the pain I was in…I felt that the focus was on me clearly. There was much confusion at the ER as to where to put me but they stayed with me until officially handing me over. Thanks to all! (15-62848; C. Masslon, L. Mazzoni with East Hartford Fire Department).
  • The paramedic who rode in the back demonstrated care, compassion and knowledge. We were very lucky to have him there for us! (15-62960; H. Mendes).
  • Very professional.
  • Considerate.
  • Great.
  • Thank them for me – they were Great! (15-61009; S. Piscopiello, J. Rodriguez).
  • Well trained.
  • Prompttiness/caring. (exactly how it was written)
  • Comforting.
  • They were very kind, and we were grateful for their help. (15-57635; R. O’Neil, S. Boutot).
  • Comforting.
  • Professional.
  • I was in extreme internal pain, EMT staff addressed my urgency to get to the hospital. Clots were removed and fluid extracted. Very satisfied with service. (15-62222; S. Dybdahl, M. Caffazzo).
  • Caring and skilled.
  • Right on!
  • Excellent.
  • Highly professional.
  • Concerned.
  • Professional + caring.
  • Great! The crew was great. It is so good to know there are still a few people out there that still care about the well-being of others. Great job. Thank you. God bless those young people. Thank you!
  • The crew was very professional + pleasant.
  • Excellent.
  • Knowledgeable, polite.
  • Very professional
  • Friendly & professional.

Aetna On Hand for Rocky Hill Veteran’s Home ‘2015 Stand Down’

ROCKY HILL — On September 18, 2015 crews from Aetna Ambulance were on hand for the Connecticut Department of Veteran’s Affairs 2015 “Stand Down.” The eight hour event offers veterans access to medical screenings, veteran benefit information (State and Federal), legal and motor vehicle assistance and employment and educational assistance.

ASM On Hand at the Wapping Fair in South Windsor

Wapping Fair 2015SOUTH WINDSOR — On September 10-13, 2015 crews from the Ambulance Service of Manchester were on hand at the Wapping Fair in South Windsor. The event is organized by the South Windsor Jaycees Foundation and is billed as an exciting combination of fun, unique entertainment and lots of family friendly hands on attractions, two of which were sponsored by ASM.

ASM performed a medical standby alongside South Windsor Fire Department partners. The standby served a dual purpose as the children were able to take tours of the ambulance and fire apparatus. Photos courtesy of Cody Lemire, Cheryl Everest and Brad McDonald.

Words That Describe Us: Volume 63

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Awesome! This is the 2nd time I’ve had to use ASM. In both times, due to my 911 call, your response, your whole team, their concerns and compassion for me is on a scale of 1-10 a “10”. Thank you for being there. (15-54890; M. Osborne, B. Langan with Manchester Fire Rescue EMS).
  • Highly professional and surprisingly empathetic. (15-50046; R. O’Neil, K. King).
  • Very nice, compassionate, well trained.
  • Prompt and efficient.
  • Kind.
  • Kind + professional.
  • Very professional and caring.
  • Absolutely wonderful!
  • Were caring – patient – comfortable.
  • Attendant + concerned.
  • They were very professional.
  • They were concerned about me, which I appreciated. (15-59529; M. Levasseur, J. Startup).
  • Skilled, professional and caring.
  • Excellent!
  • Top notch services across the board.
  • Professional & caring.
  • Excellent, prompt + professional.
  • Very good.
  • Caring + professional.
  • The two fellows that came were absolutely wonderful. Thank you for your service. (15-61011; M. Tuttle, S. Yenco).
  • A & J were professional & courteous at a very stressful time. I was injured just before my son’s wedding & they were great. (15-60976; A. Fine, J. Duval).
  • I felt very comfortable with those people.
  • Very professional.
  • The Best.
  • Very good!
  • Professional, compassionate, competent.
  • Helpful. Accommodating.

ASM On Hand: Farm Day 2015 at Fish Family Farm

Farm Day 2015 EBOLTON — On September 5, 2015 a crew from the Ambulance Service of Manchester was on hand at Fish Family Farm for the Lutz Children’s Museum’s Farm Day 2015. The event, which drew over 3,000 people, included animals, live music, hay rides, bounce houses, farmer’s market, games and farm fresh ice cream.

ASM performed a medical standby alongside Bolton Fire Department partners. The standby served a dual purpose as the children were able to take tours of the ambulance and fire apparatus. The ambulance crew was Heather DiGirolamo and Matt Kleza, the same two from last year, and they took pictures from the event.

INTERACT Training for Emergency Medical Services – The ‘Red Envelope’

QIO-and-Qualidigm-logosINTERACT stands for Interventions to Reduce Acute Care Transfers. It is a quality improvement program designed to improve the early identification, assessment, documentation, and communication about changes in the status of residents in skilled nursing facilities.

The goal of INTERACT is to improve care and reduce the frequency of potentially avoidable transfers to the acute hospital. Such transfers can result in numerous complications of hospitalization, and billions of dollars in unnecessary health care expenditures. It includes clinical and educational tools and strategies for use in every day practice in long-term care facilities.

Here is the link to the INTERACT Training for Emergency Services:

http://www.healthcarefornewengland.org/providers/nursing-home/#tool

Then select “INTERACT Training for Emergency Services”

The training is about 12 minutes in length and covers the new acute care transfer process between a participating nursing home and hospital.

  • Not all nursing homes are part of this initiative so EMS will find that some homes will still be using the W-10 and other documents during their acute care transfers
  • The nursing homes that are using the red envelope as part of their new acute care transfer process will seal the red envelope and have a set of transfer documents for the EMS service so they will not have to open the envelope
  • The rollout date to begin using the new acute care transfer process and the red envelope is August 31, 2015.
  • The entire red envelope should be handed to the ED staff either at triage or in the ED room as the patient is being transferred from the stretcher to the bed
  • The red envelope is to be used only for acute care transfers between participating nursing homes and hospital – they should not be used for other types of transfers
  • There will not be a W-10 as part of the transfer documents – the front page of the INTERACT transfer form along with the residents’ face sheet meet the Department of Health Public Health Code requirements

Words That Describe Us: Volume 62

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Professional x 4.
  • Good.
  • The ambulance crew were kind and considerate. [They] were gentlemen. (15-49319; M. Karr, J. Brungard).
  • Professional, caring.
  • Compassionate, caring, skilled. (15-44193; M. Khan, K. Russell).
  • Exceptional service & care!
  • The best ever, awesome people.
  • Very respectful and good at their jobs. (15-54240; J. Bush, K. King with Manchester Fire Rescue EMS).
  • Extremely efficient, comforting, skilled, knowledgeable individuals who seemed to genuinely care about the patient + enjoy their work. S. was excellent and had a great bedside manner that truly decreased my pain + anxiety. (15-54546; D. Kemp, S. Jachym).
  • Very helpful, made me feel at ease. I felt I was finally being helped. (15-55056; R. Bilodeau, R. Anderson).
  • All personnel were very compassionate, caring, & attentive, interaction with family members was outstanding. (15-55405; S. Gregg, M. Hoyt).
  • Tremendous.
  • Professional, caring, concerned.
  • Thank you for caring for me when I was injured!!
  • Right on top of things.
  • Very professional.
  • Wonderful.
  • Professional, highly skilled + attentive. (15-54417; S. Crittenden, S. Boutot with East Hartford Fire Department).
  • The medic that responded & provided care was WONDERFUL. She had a competent, efficient, & compassionate bedside manner. She was very clear & effective in communicating with us. Made our transition into the ER a very smooth one. Thank you!! (15-27109; G. Geres, H. Marshall).
  • Excellent.
  • They were very professional.
  • They were patient and understanding.

Cleared for Independent Dispatch: Aetna’s Eric Thepsiri Completes Precepting Phase

HARTFORD –  As of August 21, 2015, Aetna’s Eric Thepsiri has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

Eric started at Aetna in March of 2015 and graduated from the Hartford Hospital-Goodwin College Paramedic Program. His preceptor was Paramedic Matt Campbell. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. Eric started in EMS at 16.  He is currently continuing his education at UConn with an eye towards medical school.

As with all precepting phases at Aetna, Eric’s final approval came from Hartford Hospital after shadowing him and his preceptor in the field as they responded to emergency calls.

On behalf of the Aetna Family, we would like to wish Eric the best of luck and say we are very proud to have such skilled professionals on staff.