Boston MedFlight Presents at ASM!


MANCHESTER- On March 20th, 2017 ASM hosted a Difficult Airway Course put on by Clinical Team Educator Fred Jeffries of Boston MedFlight. With assistance from co-worker, and Critical Care Transport Paramedic Jen Wheeler, the 8-hour course was attended by ASM employees, as well as members of local fire departments and other healthcare agencies. A comprehensive assessment of anatomy and physiology, case study reviews, demonstration of advanced airway techniques, and the opportunity to perform a surgical cricothyrotomy on a pig trachea include some of the features available to attendees.

Fred Jeffries has presented at ASM on numerous occasions. In addition to the airway course, Fred offers an interactive lecture on 12-lead interpretation as well. Please access ASM’s Webpage for upcoming CME opportunities from BostonMedflight and other great providers.




ASM Adds Second Type III Bariatric Ambulance

Ambulance Service of Manchester Bariatric Ambulance Stryker Power LoadMANCHESTER — On March 21, 2014 the Ambulance Service of Manchester put in service a second Type III ambulance for the transport of morbidly obese patients as well as for use with certain flight, specialty and critical care transport teams. The ambulance is identically equipped to ASM and Aetna’s existing bariatric ambulances, complete with a Stryker Power-LOAD stretcher lift system.

Capable of lifting a maximum patient weight of 700 pounds, it is the company’s belief that the Stryker Power-LOAD is the safest overall bariatric ambulance equipment. Read more about what makes the Power-LOAD system the safest...

STRYKER Power Load Stretcher - Aetna ASM AmbulanceAdding an additional bariatric ambulance is part of ASM and Aetna’s continued commitment to the communities and clients the companies serve. 

Stryker Power Stretcher System Deployed on Bariatric Ambulances

The safest bariatric ambulance loading system in use today. 

POWER Load Stretcher - ASM Aetna Ambulance

HARTFORD and MANCHESTER, Connecticut — On October 1, 2012, Aetna Ambulance and the Ambulance Service of Manchester installed and deployed Stryker Power-LOAD stretcher lift systems in each of the company’s two bariatric ambulances. 

Capable of lifting a maximum patient weight of 700 pounds, it is the company’s firm belief that the Stryker Power LOAD is the safest overall bariatric ambulance equipment for a number of reasons:

  • Power-LOAD is the best product for protecting the dignity  of  the patient. There are no industrial winches or uneven, ten foot track systems. There is no large rear deployment area that has the patient sitting out exposed to the elements.
  • Power-LOAD is the best system for protecting the well-being of the ambulance crew. Patient and stretcher lifting is done entirely by the powered system and not by the backs of the crew. The system reduces stretcher drops and makes the best use of its low center of gravity.
  • Power-LOAD is the best method for healthcare facilities as it is not large and unwieldy. It is easy to maneuver and fits into any space where a standard stretcher would fit.

Equipping our bariatric units with the Power-LOAD stretcher lift system is part of Aetna and ASM’s long-term commitment to the safety of our patients and employees. 

Read the Hartford Courant Article here: Ambulance Service Of Manchester And Aetna Ambulance Get New Equipment For Obese Patients…

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Manchester’s School Nurses Hold CPR and Annual Training at ASM

MANCHESTER — On August 31, 2012 the Ambulance Service of Manchester hosted the School Nursing team from Manchester Public Schools  for their annual in-service and CPR training.

As Manchester is a HeartSafe Community, Automatic External Defibrillators (AEDs) now have a prominent place within the school system. Participants received an update in the use of the AED as part of the Healthcare Provider CPR training. They also received a refresher on the management of the choking victim.

The remainder of the in-service included medication administration, disease awareness, review of protocols, epinephrine administration, and other topics and was conducted by MPS staff.

Three More Mercedes-Benz Sprinter Ambulances Arrive

MANCHESTER — On August 24, 2012 three Mercedes Sprinter Ambulances arrived from American Emergency Vehicles in North Carolina.

The three additional, unmarked ambulances will be added to the two already being held on-site as ASM. Four of these will soon be sent out to receive the high-visibility Aetna/ASM Battenburg markings, rear chevrons and company logos.

The Mercedes Sprinters will replace several aging Ford models, leaving the fleet with only four Fords at ASM and seven at Aetna as of this writing.

American Emergency Vehicles’ Brochure Features Aetna’s Design

Aetna Ambulance - AEV Brochure for Sprinter

AEV Brochure for Sprinter

HARTFORD — Aetna’s distinct half Battenburg featured on the Dodge version of our Sprinters was used in an American Emergency Vehicle brochure for their Mercedes version.

Aetna began taking delivery of AEV Dodge Sprinter ambulances in 2009 and Mercedes Sprinter ambulances in 2011. Only a handful of Ford ambulances remain in both fleets.

See the full AEV brochure that features Aetna’s design here…

Aetna Sprinter Ambulance

Words That Describe Us: Volume 2

Aetna Ambulance - Ambulance Service of ManchesterMANCHESTER and HARTFORD — Aetna and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service.

Some of the answers included:

  • “One suggestion is hire more outstanding, professional, compassionate individuals like Matt and Jackie. Coming from a healthcare provider, these two were fantastic.”
  • “Continue to hire good quality people like the crew that took care of me!”
  • “You saved my life! Thank you!”
  • “[Your] service is admirable”

EMS is often a thankless field. We feel that expressions of appreciation deserve to be shared and constructive comments deserve to be acted upon. An effort is made to share positive and/or constructive comments with the field staff and with the public we serve. Some of the other responses we have received are highlighted throughout our blog and on our website.

If we have treated you and you would like to request a blank survey please call our office at (860) 647-9798 or send your comments to us at PO Box 300, Manchester, CT 06045-0300. Or, simply click the Leave a Reply link below.

Meet the Team: ASM’s Vinnie Maston

ASM's Vinnie Maston

ASM’s Vinnie Maston

At the age of 28-years-old this is my tenth year in the pre-hospital emergency medical system.  I got my start at Thomaston Volunteer Ambulance Corps (TVAC) at the age of 18.   Five months after joining TVAC I completed an Emergency Medical Technician (EMT) course and proudly acquired my EMT certification.  Over the next two years as a member of TVAC I gained my EMT-Intermediate level through more education and became an advisor of TVAC’s Explorer post.

In August, 2003 I was employed by an EMS Management and Staffing Service.  My role included staffing Volunteer Ambulance companies throughout the state of Connecticut.  By staffing twelve different volunteer ambulance associations and receiving medical control through seven hospitals my knowledge and adaptability was expanded upon. Continue reading

ASM and Windsor Volunteer Ambulance Celebrate First Anniversary of Partnership

Windsor EMS and ASM Celebrate 1 Year

Windsor EMS and ASM Celebrate 1 Year

WINDSOR — On July 1, 2012 the Ambulance Service of Manchester and Windsor Volunteer Ambulance (WVA) will celebrate the first anniversary of a successful partnership.

In 2011 WVA selected ASM to be the supplemental emergency provider for the Town of Windsor. This arrangement has meant that ASM provides ambulance and paramedic coverage to the town when Windsor EMS’ resources have been exhausted by 911 calls. It also gives WEMS the ability to call on ASM for supplemental resources as they see fit.

Access to shared radio frequencies and a contractual billing arrangement has made most situations seamless to Windsor residents, leaving the only obvious sign of ASM’s presence being the checkered Sprinter ambulances occasionally in town.

“Since partnering with ASM last July it has been a pleasure for us to work with such a professional organization.”

-Dennis C. Guay, Chief Executive Officer Continue reading

Questions About Billing for Paramedic Services such as Paramedic Intercept

Paramedic Intercept ASM Aetna AmbulanceWhy did I get two bills, one from the ambulance service and one from the paramedic service?

Many patients and families express confusion over the concept of a ‘Paramedic Intercept’ and wonder why many health insurance companies, including Medicare, will not pay for such a service.

A Paramedic Intercept is a service provided during a medical emergency, most often in a rural area, where the ambulance operated by the patient’s town is staffed with EMTs. EMTs provide what is called Basic Life Support (BLS) while paramedics provide what is called Advanced Life Support (ALS).

ASM Mercedes Ambulance at Lutz Children’s Museum’s “Touch a Truck” Event

Lutz Museum Touch a Truck Mercedes Sprinter Ambulance ASM

ASM’s Casey Chubka with a possible future Paramedic

MANCHESTER — On June 10, 2012 the Ambulance Service of Manchester sent a 2012 Mercedes Sprinter Ambulance to the Touch a Truck event at the Lutz Children’s Museum in Manchester.

The display encouraged the kids in attendance to climb aboard, see and touch the EMS equipment and sit on the stretcher. ASM’s distinctive checkered pattern and bright colors brought a lot of attention and allowed us to compete with the Big Boys (like MFRE Engine 4).

ASM’s Casey Chubka and Nick Chasse provided ambulance tours and the entertainment for those in attendance, giving out coloring books and posing for pictures. Casey’s picture and details about the event showed up on a parenting blog about the event. 

Click ‘continue reading’ to see more photos.

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ASM’s Beth Sheils is Lead Instructor for Capital Community College Paramedic Program

ASM's Beth Sheils

ASM's Beth Sheils

HARTFORD – As of January 11, 2012 Ambulance Service of Manchester’s Beth Sheils became Capital Community College’s Paramedic Program lead instructor for the night program. In this role, Beth leads didactic instruction for the 18-month program, guiding 20 paramedic students through extensive education and training in the delivery of emergency medical care.

Beth is a Paramedic Supervisor for ASM. She has a Bachelor of Science in Mathematics from Mount Holyoke College and a Masters in Public Health from the Boston University School of Public Health, and is herself a graduate of the Capital Community College Paramedic Program. Continue reading

Aetna’s Leslie Prado Competing in Triathlon to Benefit Leukemia and Lymphoma Society

Leslie Prado

Aetna's Leslie Prado

Hello Family and Friends. It has always been a goal of mine to do a triathlon for a good cause. And this year, I am swimming, biking and running to raise funds for the Leukemia & Lymphoma Society’s Team In Training (TNT).

I have committed myself to raise $800 by June 10th, 2012 for this incredible organization that leads the way in funding research to treat blood cancers and in providing financial aid to patients and their family. Seventy-five percent of all the money we raise goes directly to the LLS mission of funding research based on medical need without regard to commercial return or market size. Continue reading

Cleared for Independent Dispatch: ASM’s Rory Leslie Completes Precepting Phase

ASM's Rory Leslie with East Hartford Daisy Scouts

ASM's Rory Leslie with East Hartford Daisy Scouts

MANCHESTER – As of May 23, 2012, ASM’s Rory Leslie has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

His preceptors were Paramedic Supervisors Vinnie Maston and Beth Sheils. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Rory’s final approval came from ECHN after shadowing Rory and his preceptor (by proxy) in the field as they responded to emergency calls. Continue reading

ASM Wins Governor’s Award for Career EMS Organizations

HARTFORD– Ambulance Service of Manchester (ASM) has won the “Governor’s Award for Career EMS Services” for 2012. The award is conferred by the Connecticut EMS Council as part of EMS Week (May 20-26), an annual recognition of the dedication and sacrifice of Emergency Medical Services professionals.

Ambulance Service of Manchester (ASM) Wins 2012 Governor's Award Connecticut

This award was established to recognize and commend an EMS Organization that has enhanced the understanding and support of the EMS System through their public service, community education and contributions to a city, town region or the state as a whole.

Read the Remind News article here…

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