Praise for Aetna’s Tiago Paula Santos

Posted on October 11, 2012 by ASM-Aetna

Tiago Paula Santos - Aetna Ambulance Service

Aetna’s Tiago Paula Santos

HARTFORD — In an email from October 10, 2012:

“I would like to express my praise for Tiago. On September xx, 2012 he transported my mother to Saint Francis Hospital with a broken leg. He took great care of my Mom and was very compassionate. On October xx, 2012 he transported her to a doctor’s appointment and provided excellent care. I found him to be very patience with my Mom and he had a great concern for her well being He is a great asset to your company and makes not only the patient but the family feel good. Please let him know that my Mom and I appreciated everything that he did for her.”

Sincerely,

[Patient’s Daughter – #12-79510]

Words That Describe Us: Volume 2

Posted on August 21, 2012 by ASM-Aetna

Aetna Ambulance - Ambulance Service of Manchester

MANCHESTER and HARTFORD — Aetna and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service.

Some of the answers included:

“One suggestion is hire more outstanding, professional, compassionate individuals like Matt and Jackie. Coming from a healthcare provider, these two were fantastic.”
“Continue to hire good quality people like the crew that took care of me!”
“You saved my life! Thank you!”
“[Your] service is admirable”

EMS is often a thankless field. We feel that expressions of appreciation deserve to be shared and constructive comments deserve to be acted upon. An effort is made to share positive and/or constructive comments with the field staff and with the public we serve. Some of the other responses we have received are highlighted throughout our blog and on our website.

If we have treated you and you would like to request a blank survey please call our office at (860) 647-9798 or send your comments to us at PO Box 300, Manchester, CT 06045-0300. Or, simply click the Leave a Reply link below.

Words That Describe Us: Volume 1

Posted on August 5, 2012 by ASM-Aetna

Aetna Ambulance - Ambulance Service of Manchester MANCHESTER and HARTFORD — Aetna and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The last question of the survey asks the respondent, “Please use one word to describe us.” The respondents also use the line to express how they felt about the service as well. Here are the responses we have received, in order, in the two months this question has been asked:

Perfect
Very involved
Awesome
Respectful
Competent
Efficient and thoughtful
Super
Excellent x 7
Great service and response
Wonderful x 2
Lifesavers
Satisfied
Good x 2
Effective
Prompt
Professional x 2
Humanitarians
Reassuring
Very Comforting
Outstanding x 2
Fantastic
Great x 2

Beth Sheils and Rory Leslie Present to the Girls Scout Daisy Troop of East Hartford

Posted on May 9, 2012 by ASM-Aetna

ASM's Beth Sheils with the East Hartford Daisy Troop

EAST HARTFORD — On April 6, 2012, Ambulance Service of Manchester (ASM) Paramedic Supervisor Beth Sheils and Paramedic Rory Leslie presented the basics of Emergency Medical Services to the Girls Scout Daisy Troop of East Hartford.

The presentation took place at the East Hartford Cultural Center where the girls (and one boy!) saw the ins and outs of the ambulance and learned about first aid, when to use 911 and growing up to be a Paramedic. More pictures below. (All pictures appear with written parent permission). Continue reading →

ASM’s Alpha Five: Volume 2: Prom Promise in Somers

Posted on May 8, 2012 by ASM-Aetna

Somers Fire Department and ASM Alpha 5

SOMERS — On April 27, 2012 ASM’s Alpha Five participated in Somers High School Prom Promise Mock Crash. The following letter from Somers Fire Department was received on May 7th.

I wanted to take a few minutes of your time to thank you for your service’s help with our Prom Promise Mock Crash Continue reading →

A Thank You Letter for a Cancelled Call?

Posted on May 6, 2012 by ASM-Aetna

MANCHESTER — On April 3, 2012 the Ambulance Service of Manchester received the following letter in regards to a 911 call that ended in a refusal of transport and care.

On Sunday April 1, 2012, I had a medical problem that led my wife to call 911. Within a very short time up rolls your ambulance with Mike Panciera and Jeff Rasmussen.

They jumped in Continue reading →

ASM Supports the National Kidney Foundation Walk

Posted on May 2, 2012 by ASM-Aetna

ASM at the National Kidney Foundation Walk

(L to R): ASM's Kyle Botteron, Kenny the Kidney and ASM's Ray Stovall

MANCHESTER — On April 29, 2012 the Ambulance Service of Manchester (ASM) provided standby EMS support to the National Kidney Foundation for their annual Foundation Walk.

According to NFK’s Linda Zuboff, “over 800 walkers and volunteers attend the 2012 Connecticut and Western MA Kidney Walk on Sunday, April 29 at the majestic Wickham Park in Manchester. The event, to date, has raised close to Continue reading →

ASM’s Vinnie Maston Presents to Mended Hearts’ Greater Hartford Chapter

Posted on March 30, 2012 by ASM-Aetna

ASM's Vinnie Maston presents to Mended Hearts

HARTFORD — On March 21st, ASM Paramedic Supervisor Vinnie Maston presented to the Greater Hartford Chapter of “Mended Hearts”. The chapter requested an speaker from the EMS community to present examples of the cutting edge technology presently in use in the field.

According to their website, Mended Hearts is a national and community-based non-profit organization that has been “offering the gift of hope to heart disease patients, their families and caregivers.” Continue reading →

“Thank you for being so competent and kind”

Posted on March 11, 2012 by ASM-Aetna

Ambulance Service of Manchester (ASM) MANCHESTER — Congratulations to ASM’s Rob Bilodeau and Bob Anderson. Nice work!

A letter received by ASM:

“It’s hard to believe that a year has passed since my family called 911 around 3 am on the morning of February 21, 2011 because I was having difficulty breathing. Help arrived quickly, with little fuss, and I was soon on my way to Saint Francis Hospital during the beginning of yet another snowstorm.

“After a battery of tests, it was determined that I was suffering from Continue reading →

RHS Student Details Ambulance Job Shadow

Posted on March 5, 2012 by ASM-Aetna

Rockville High School Job Shadow MANCHESTER —

A few weeks ago, I had the opportunity to job shadow EMTs of ASM out of Manchester, Connecticut. There is no doubt that this experience was very beneficial and worth going to. Since I was a little kid, I have had an interest in become a Paramedic, and this was a big contribution on making a final decision. Continue reading →

Praise for ASM’s Brendan Burke and Jeff Roy

Posted on February 29, 2012 by ASM-Aetna

ASM's Brendan Burke

MANCHESTER — From a letter sent to ASM: On February 9, 2012, my father – [Patient Name] – was transported from the Emergency Room at Rockville General Hospital back to Woodlake at Tolland Nursing Home. It was a stressful time for both my Dad and I as we anxiously waited for transport.

Your two employees arrived quickly on the scene and with great speed and efficiency, not to mention compassion as they prepared my Dad for his trip back to Woodlake. Continue reading →

Rockville High School Job Shadow Thank You Cards

Posted on February 25, 2012 by ASM-Aetna

ASM's Matt Traber Describes AED Operation

Thanks so much for letting me have the opportunity to see how thing really are. It was interesting. I really appreciated it. I will get my EMT certification before going to school for nursing. Thank you so much!

-Jasmine

Continue reading →

ASM’s Vinnie Maston and Ryan McConville Receive Top Scores

Posted on February 21, 2012 by ASM-Aetna

ASM's Vinnie Maston

MANCHESTER — On February 3, 2012 Ambulance Service of Manchester crew members Vinnie Maston and Ryan McConville responded to a non-emergency transport request from a private residence within ASM’s service area.

As per normal practice for patients who request non-emergency service from their private residence, within two weeks the patient received a Patient Satisfaction Survey. The patient and her caregivers promptly sent back a glowing response on the care she received. So glowing that it needed to be shared. Continue reading →

Aetna’s Matt Campbell and Kevin Mathiau Receive Top Scores

Posted on January 23, 2012 by ASM-Aetna

Aetna's Matt Campbell

HARTFORD — On December 17, 2011 Aetna Ambulance crew members Matt Campbell and Kevin Mathiau responded to an Advanced Life Support request in one of Aetna and ASM’s “mutual aid” towns.

As per normal practice, within two weeks the patient was randomly selected to receive a Patient Satisfaction Survey. The patient promptly sent back a glowing response on the care she received. So glowing that it needed to be shared. Continue reading →

Bolton Girl Scouts Learn About a Day in the Life of a Paramedic

Posted on January 3, 2012 by ASM-Aetna

Contents of a thank you card sent to an ASM Paramedic Unit crew:

Dear Sue and Brian: Thank you for a great presentation to the girls of Troop 10664! It was fun learning about your work, the tools of the trade, the ambulance itself, and seeing your energy and commitment to helping other and saving lives. Continue reading →

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Category Archives: Thank You Letters